A NOC Operator is responsible for monitoring operations, servicing servers, network and telecommunication equipment in data centers, and other similar facilities. Work activities carried out on daily basis are listed on the NOC Operator Resume as – monitoring data center infrastructure, servers, computer networks for issues, checking performances of CPU, taking responsibility for network performance, monitoring breaches of service level agreements; updating the clients, vendors and 3rd party providers, inspecting support systems, assessing problems, identifying the problem and troubleshooting it, escalating the issues to the superiors; and continuously monitoring systems through various tools.
Candidates are expected to have an associate’s degree in the field of computer science, information technology, or any other related discipline. Necessary certification such as network + will be helpful. Other crucial skills include conversant with networking protocols; scripting experience in Python, Bash, and Perl; well-versed with the functioning of networking equipment, switches, routers, and firewalls;
Objective : NOC Operator with hands on experience as Specialist in Data Transmission Services, as a NOC Operator and Configuration Specialist. Able to work under pressure and work in teams. Skills in various programs and applications, able to learn and understand very fast to develop and enforce my job.
Skills : System Center Configuration Manager, Active Directory, Group Policy, Operating System Deployments, Vmware View, VMware Vsphere.
Description :
Created and periodical update of tickets using the BMC Remedy application.
Created reports for the various Engineering Departments based on open INCs and CRCs.
Operated EMC NetWorker Console to add and extract LTO tapes as needed with the following libraries: Quantum, IBM, and Storagetek I 700.
Generated SecureSync reports before exchanging tapes with Iron Mountain.
Monitored SolarWinds, CA Spectrum, HP Data Protector Manager, EMC NetWorker, OpsView, and eHealth.
Monitored Individual queue for tickets assigned, troubleshooting and repair of all aspects of servers, operating systems, and hardware.
Monitored all Electrical, Mechanical, and Emergency Generator systems and reports issues as appropriate.
Experience
2-5 Years
Level
Executive
Education
GED
NOC Operator Resume
Objective : Hardworking, organized, NOC Operator professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : ITIL, Networking.
Description :
Troubleshoot, managed and secured the WAN/LAN infrastructures across Pepco Holdings Inc.'s (PHI) Information Technology (IT) and Power Delivery communication systems for network faults (i.e., power failures, computer work stations, internet connection, faulty hardware, environmental alerts, and communication line alarms).
Ensured the continual optimal performance of the Energy Management System (EMS), by performing alarm surveillance of the entire electrical system for cyber vulnerabilities and possible power faults/failures (i.e., substations, breakers, rtus, switches, routers, amps, voltages, feeders, poles, intelligent devices, and the new smart grid components of Distribution Automation and AMI (Advanced Metering Infrastructure).
Monitored TripWire and Splunk, an Intrusion Detection System (IDS) for active cyber security alerts and actual unauthorized access events, which may compromise the Electrical System.
Determined the operational impact of a particular cyber threat and escalate all threats to the Primary On-Call EMS Support personnel.
Performed security and quality controls such as ISR checks, UIQ checks and monitor the functionality of newly installed software.
Coordinated and scheduled network maintenances that are approved via a Change Management process.
Preserved the functionality and the integrity of PHI's backbone utilizing the following tools: Fault Management (Spectrum), Configuration Management (Network Configuration Manager), Security Management (Enterprise Log Manager - ELM), Inventory Management (Telcordia Granite) and Performance Management (eHealth).
Experience
2-5 Years
Level
Junior
Education
BS In Computer Science
NOC Operator Resume
Objective : Highly qualified NOC Operator with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Responsible to ensure that all data transmissions to and from The Clearing House are monitored and executed successfully thru the system, which includes; identifying, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner.
Monitored and Supported multiple applications via Unisys mainframe software, Knowledge of ACH, electronic funds transfer systems, CHIPS and Fed Wire.
Responsible for sending OFAC supervisory via CHIPS.
Ensured that all customer or third-party inquiries are answered in a timely, accurate, and professional approach, interfacing with other departments as needed.
Assisted in the administration of the system by using pre-determined commands and instructions; including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day.
Identified, investigated, tracked, escalated, resolved and documented all internal or customer-related production issues; this may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues.
Opened and posted issues via ITSM ticket system.
Experience
2-5 Years
Level
Executive
Education
MS
NOC Operator Resume
Summary : A dedicated professional with 8 years of experience in the Information Technology industry. Goal oriented and process driven with strong analytic skills and an aptitude to learn and apply new technologies quickly and effectively. Utilizing industry standards, I develop processes and procedures that align with current business needs while looking towards future needs as well.
Skills : Telecommunications, PSTN, Media Gateways, Softswitch.
Description :
Troubleshoot and monitor activity through the network.
Interacted with Field Technicians within various regions across the country in maintaining a service infrastructure that delivers Video, High-Speed Data, and Telephony services.
Maintained service level agreements by maintaining NOC escalation timelines and continuous re-assessment of open issues.
Isolated and diagnosed faults and manage resolution with the appropriate department.
Interacted with departments to address issues identified within the network.
Participated in updating present written processes and in the development of new processes, in conjunction with the NOC manager.
Generated reports on the issue and network trends.
Experience
7-10 Years
Level
Management
Education
Diploma
NOC Operator Resume
Headline : Seeking a NOC Operator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Running And Terminating Cables, Microsoft Office, Installing A/V Equipment, Soldering, Programming In C And Assembly.
Description :
Oversaw all carrier contracts, orders, and trouble tickets.
Helped with internal customer service of opening trouble tickets for phone systems.
Helped dispatch technicians to job sites.
Controlled all on-air equipment and responsible for the quality of the final on-air signal.
Loaded Playlist and executives daily programming using the Leitch automation system.
Oversaw dub commercials and promotional spots into Leitch and tape back-up.
Monitored audio/video quality of programming and takes corrective action when necessary.
Experience
5-7 Years
Level
Executive
Education
BA
NOC Operator Resume
Objective : NOC Operator with 2 + years experience providing technical support and design to customers troubleshooting issues and providing excellent customer service. Assisting in the design and development of raffle ticket management application for Special Olympics of Iowa.
Skills : Windows Administration, Communication Skills.
Description :
Provided support for Mediacom's backbone that provides subscribers Internet, Email, and VoIP.
Monitored, troubleshoot, and responded to network alerts, including servers and network equipment Serve as mentor to team members.
Continually acted as SME in regards to difficult technical issues and confirmation of company policies and procedures.
Proven ability to operate in the high-volume work environment and effectively manage stressful situations.
Troubleshoot fiber backbone utilizing SONET and DWDM Approve, Deny, and Prep requested network maintenance.
Troubleshoot VoIP backbone and co-locations.
Contacted local carriers such as Verizon & AT &T to report all circuit issues, follow up until the circuit has been restored.
Experience
2-5 Years
Level
Junior
Education
GED
NOC Operator Resume
Objective : Extremely professional, positive attitude, and strong work ethic. Strong Team player. Ability to work independently with little or no supervision. Excellent organizer and meticulous attention to detail. Strong ability in multi-tasking, adaptive to a fast-paced and changing environment.
Skills : Windows Server 2012, Windows Server 2008, Windows Server 2003, Windows 7, Mac OS X, Linux, IOS.
Description :
Provided on-site physical presence support to the monitoring system.
Observed System and datacenter status via Nagios.
Able to act as the hands of the system administrator in event of an emergency hardware-related problem.
Escalated confirmed problems to the appropriate system administrator with on-call status.
Checked through of game titles for network connectivity and functionality.
Periodic data center inventory sweeps.
Managed and configured internal network design for Data Center.
Experience
2-5 Years
Level
Executive
Education
G.E.D
NOC Operator Resume
Headline : Providing my skills and technical knowledge in order to establish a mutual benefits relationship between the company and myself, always improving and looking forward exceed expectations.
Skills : Networking, Customer Service, Telecommunications, Wireless, TCP, Team Player.
Description :
Supported for failures on Cisco IP core equipment.
Managed satellite platforms such as Viasat, Indirect, and SCPC.
Monitored network activity platform on a contract basis for a company specializing in the sales and support of image and video advertisements in a LAN/WAN environment.
Created trouble tickets and forwarded them to the assigned engineer, IIS 6, E-Commerce, Webservices.
Completed shift log and briefed staff of potential technical issues.
Assisted in the installation and migration of servers and racking of new equipment.
Monitored alerts and provided customer support to ensure that networks are available to all system users.
Experience
5-7 Years
Level
Entry Level
Education
High School Diploma
NOC Operator Resume
Objective : A versatile Information Technology technician with a career dedicated to installation, maintenance, and remedy of communication circuits and the related software and hardware, employed to communicate across vast networks. From signal induction at the antenna to Ascii text displayed upon the screen, the senior technologist can provide customer support to all echelons of Very Small Aperture Terminal (VSAT) satellite communications, and subsequent Wide Area Networks (WAN) and Local Area Networks (LAN).
Skills : HTML5, CSS3, Javascript, Adobe CS6.
Description :
Created trouble tickets and forwarded them to the assigned engineer, IIS 6, E-Commerce, Webservices.
Supported MS Office, MS Outlook, Exchange 2003, Big IP, Novell E-directory, SQL 2005, Big Brother, MOM 2005 monitoring tool, MS Project 2003, SharePoint 2003, Wise Packaging, and Group Policy, DFS, SAN/Clustering, Putty-Unix and IIS, network tools i.e.
Communicated daily with NOC Manager and Supervisors regarding network status and implementation of satellite programming.
Assisted network affiliates with improvements to support their needs.
Loaded Program tapes as needed.
Maintained daily program log and updates throughout the day.
Recorded incoming feeds.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
NOC Operator Resume
Headline : A NOC Operator for Markel Corporation in Glen Allen, VA. Responsible for the overnight batch processing of insurance systems and monitoring of the various IT systems in the enterprise. This includes Server, Network, IT Security, Database, and Tape Backup systems. I have experience in using tools such as SCCM, SolarWinds, Foglight, Symantec NetBackup, VMWare vSphere to monitor and triage events.
Skills : Information Technology, System Engineer -Software, QA Test Analyst, Defect Manager, Project Lifecycle/Project Development.
Description :
Solved issues on Linux and Windows servers.
Administered Forster Datatrax software.
Created SOP documentation.
Monitored and maintained the integrity of all programs on the network.
Assisted NOC Supervisors with maintaining the integrity of the Network.
Trend historical data that may indicate periodic or gradual degradation of network resources with eHealth.
Reviewed daily log data gathered from various resources, such as sensor alert logs, firewall logs, and content filtering logs.
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