Customer Quality Engineer Resume Samples

The main duty of a Customer Quality Engineer is to make sure that the product and service needs of the customer are met as per the quality requirements. While actual duties vary based on the type of product, certain duties are universally common and are seen listed on the Customer Quality Engineer Resume as – coordinating with quality Managers and discussing to resolve product quality issues; updating customers regarding the quality issue statues and their requests; participating in product quality planning and control process; preparing and updating all necessary quality reports; training and guiding quality management team; assisting in new product development activities, and preparing product quality documentation, and managing ISO audits.

To address the customer issues with regards to quality issues, these managers need the following skills – hands-on experience with quality management systems and testing methodologies; deep understanding of technical documentation; familiarity with statistical analysis; good analytical skills, and customer service skills. A mechanical or industrial engineering degree is commonplace among job applicants.

Customer Quality Engineer Resume example

Customer Quality Engineer Resume

Summary : Looking for an opportunity where one can succeed by applying experience as a Quality Engineer in using quality tools and methodologies such as Six Sigma for continuous improvement projects, NPI, and process control, either with internal customers and suppliers as well as externally.

Skills : Microsoft Office, Spanish, German.a

Description :

    1. Lowered customer product returns by 50%, saving $100K per year.
    2. Reduced number of complaints by 50%, by accelerating response times to customer inquiries.
    3. Effectively eliminated 40% of containment activities by using problem-solving tools (8D & 5P) and implementing permanent countermeasures Worked directly with suppliers to improve their processes and quality of parts being delivered for a new model and mass production.
    4. Managed the review of supplier past problem history, supplier prints, capability studies, and supplier quality documents, which included PQCTs, PFMEAs, Process Flows, and operation standards.
    5. Managed APQP activities and organize meetings to ensure on-time implementation of new products Successfully used SPC to monitor and control processes to eliminate variation and waste.
    6. Actively participated in the prototype part builds, measured, and collected data for statistical analysis performed sound evaluations, and developed standards for inspection.
    7. Conducted process mapping and time/capability studies to improve throughput by 25%, eliminated bottlenecks, and ensured adherence to customer specifications.
    8. Developed new model check fixtures and performed CPK data analysis Work collectively in a group to investigate and countermeasure quality defects for mass production and new model launches.
    9. Developed and maintained quality documents (PFMEA, Control Plan, Process Flow, FP/LP Documentation, Poke yokes, Standardized Work Instructions, Gage instructions, Quality Alerts) Incorporated Six Sigma methodologies to solve a range of design and manufacturing problems.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MS in Engineering Management


Customer Quality Engineer Resume

Summary : Seeking a Customer Quality Engineer position with a stable growth-oriented company that rewards exceptional effort focused on achieving corporate goals and impacting favorably on the bottom line.

Skills : Spanish SAP, Microsoft Office, Auto CAD, Product Safety Audits, Adobe Acrobat.

Description :

    1. Received and coordinated all complaints, immediately filtered and analyzed all rejects, followed by a CAR (corrective actions).
    2. Guarantee the incidents are fixed and preventive actions are in place.
    3. Coordinated required replacements and fulfill the customer's production is immediately including logistics and supply chain involvement.
    4. Needed to reduce the plant PPMS so they do not affect our graphics that's why I need to review with the engineer all the 8D we do so at the time we dispute the issue we have all the information that is needed.
    5. Inspected to production lines to analyses the problems that we could be having and put corrective actions so that the issues do not happen again and we can avoid any reject part from our customer.
    6. Managed and executed the transition of BTI from one vendor to the other including the acquisition of samples for testing and its logistics for delivery to the warehouse, to the plant, and finally to the production line for testing.
    7. Assured on-time delivery ( JIT ) as the production line must not stop.
    8. Changed must be transparent to the production's schedule.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS in Engineering


Customer Quality Engineer Resume

Objective : An experienced Customer Quality Engineer seeks to obtain employment in the field of automation, product design/improvement, technical/field servicing of engineered equipment, green energy, lifting devices, team leadership, efficiency within machines, and manufacturing processes.

Skills : Solidworks, Welding, Excel.

Description :

    1. Responsible for General Motors and Nissan (new build & warranty).
    2. Experienced with GM Supply Power (GQTS & PRTS+) website for PRRs, PPAP submissions, and warranty claims.
    3. Coordinated GM CS-1 and CS-2 activities.
    4. Extensive experience with 3rd-party sorting/containment companies and activities.
    5. Formally trained in the ANPQP process.
    6. Pursued and achieved SAR designation for Tenneco-Hartwell facility.
    7. Handled all new-build and warranty rejections.
    8. Responsible for saleable and non-saleable shipments and required documentation.
    9. Performed GM's required annual QSB audits/self-assessments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BFA in Textile Design

Customer Quality Engineer Resume

Headline : Dynamic Mechanical and Quality Engineer with 5 years of experience in the manufacturing industry. Advanced ability in providing a wide range of engineering skills and hands-on experience. Remarkable execution of innovative technical solutions. Strong interpersonal skills in communication and cross-functional interaction. Strong versatility and creativity.

Skills : Microsoft Office, Problem Resolution, Result Driven, Root Cause Analysis.

Description :

    1. Managed customer returns throughout the quality return process.
    2. Directed product returns analysis with 5 quality expert engineers.
    3. Determined root cause and issue responsibilities.
    4. Edited 8D analysis reports and communicated them to final customers, over 400 per year.
    5. Provided quality support for product issues encountered by worldwide customers.
    6. Managed implementation of corrective actions over the manufacturing process from suppliers to customers.
    7. Handled customer care: keep privileged contacts, visit customers on-site, and provide fast and efficient support.
    8. Met customer quality indicators, such as average answer time to customer claims, customer quality PPM.
    9. Designed and maintained a customer returns database interconnected with internal ERP: Excel and VBA macros.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MS in Engineering & Technology

Customer Quality Engineer Resume

Headline : Experienced, results-oriented Electrical Engineer with team leadership expertise and diverse industry background in manufacturing, quality, and electrical design. Flexible professional, able to establish priorities, set goals, and follow-through projects from concept to completion. Practical, highly articulate with proven ability to solve business problems.

Skills : Microsoft Office, Multitasking, Customer Service.

Description :

    1. Led the team to achieve a cost saving of 20,000 USD per month creating an action plan to remove the sorting company for steering wheel products which was impacting the company for 18 months.
    2. Acted as a single point of contact for all customer interaction.
    3. Initiated and authorized external sorting activities and ensures closure of the sorts.
    4. Understood all specific customer-related requirements for documentation of corrective actions, change management, read status, and dispute claims.
    5. Managed internal changes within the facility, insuring proper notification, customer documentation, and follow-up with the customers; PPAP submission.
    6. Worked closely with cross-functional teams to ensure that change actions are completed on time and customer approvals are received prior to the change.
    7. Led the team to investigate the root cause and implement corrective actions using 8D and other problem-solving methods.
    8. Evaluated quality procedures to keep production processes current and effective.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS in Mechatronic Engineering

Customer Quality Engineer Resume

Summary : Seeking a Customer Quality Engineer position with a stable growth-oriented company that rewards exceptional effort focused on achieving corporate goals and impacting favorably on the bottom line. Lead coached and inspired associates to offer their own unique talents and skills to meet company goals and objectives.

Skills : ISO13485, FDA cGMP, Supplier Management, Validation, Verification, Sterilization, Biocompatibility, Regulatory Affairs, R&D, Design of Experiments, Biotechnology, Combination Products, Manufacturing, 21CFR820, ISO 14971, Design Controls, CAPA, MDD.

Description :

    1. Managed quality-related issues for major OEM's and Consumer Electronics Contract Manufacturing and Field Return facilities.
    2. Supported failure analysis to the root cause and closed-loop corrective action; provided quality data packages to the customer.
    3. Ensured timely deliveries, track and rate suppliers based upon quality, cost, and effectiveness.
    4. Assisted in the procurement of spare parts and equipment for offshore factories.
    5. Supported Product Integrity in the tracking of Failure Analysis, WIP management, and database support.
    6. Ensured the proper mix of products was processed according to Sales / Marketing demand.
    7. Responsible for the management of multi-product WIP environment from Component Level to Top Level Assembly.
    8. Assisted Production Control and Manufacturing in the reconciliation of discrepant inventory records through transaction log research.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS in Mechanical Engineering

Customer Quality Engineer Resume

Headline : Quality professional with extensive experience in all areas of Quality Control, Quality Assurance, government contracts, and commercial suppliers. Hands-on troubleshooter, with a solid background in quality audits, employee training program. Developing and implementing productivity enhancements, focusing on the implementation of QMS, six-sigma practices, and lean manufacturing.

Skills : MS Office, Photoshop, Indesign, Illustrator, Photography, Graphic Design, Customer Service.

Description :

    1. Developed and drove process consistency to ensure compliance with sourcing quality and qualification requirements.
    2. Developed & implemented ISO compliant processes for applicable business functions.
    3. Conducted process audits and manages regulatory compliance requirements.
    4. Drove customer quality improvements utilizing the quality dashboard metrics.
    5. Managed non-conforming material, customer complaints, and corrective, preventive action processes.
    6. Led cost of quality reduction initiative.
    7. Monitored supplier performance to identify and drive process improvement, manage root cause analysis, and corrective & preventive action implementation.
    8. Partnered with sourcing to establish methods of evaluating existing suppliers, and approve potential suppliers through various assessment screens and quality metrics.
    9. Worked with external customers, internal customers, and business leaders as needed to meet goals and communicate performance.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS in Business Administration

Customer Quality Engineer Resume

Objective : More than 8 years of successful experience in automotive customer service and support with recognized strengths in problem-solving, communication, leadership, and planning/ implementing proactive countermeasures to protect the customer.

Skills : Excel, Minitab, Project Management, Database Development, CMM Manager, OGP Programming, Agile PLM Deployment/Management.

Description :

    1. Implemented the 1st box build process and MCMS still uses today.
    2. Wrote the procedure for Field Replacement Units (FRU's).
    3. Supervised the Quality Inspectors in Production Managed the ORT (On-Going Reliability Testing).
    4. Interfaced with the customers weekly and monthly.
    5. Spearheaded the team to answer all the Supplier Corrective Actions Request (SCARs) Compiled internal data and presented it to upper management once a week.
    6. Compiled the RMA data and presented it to upper management once a week.
    7. Reduced the RMA Inventory from $1 million to $150K.
    8. Reduced RMA turn time from 43 days to 10 days.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS in Quality Engineering

Customer Quality Engineer Resume

Summary : A Mechanical, Design and Quality Engineering background specialized in CAD/CAM and OEM Supplier Quality Requirements & Regulations with Manufacturing, Production, and planning background.

Skills : Microsoft Office, Solidworks, UG NX, Microsoft Project, Minitab.

Description :

    1. Worked with users to understand quality requirements as related to plant quality and customer requirements.
    2. Developed and implemented quality assurance policies and procedures.
    3. Tracked plant performance against quality requirements using established measurement standards Identify problems, prioritize actions, and lead Six Sigma projects.
    4. Handled applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, and nonconforming material reports.
    5. Worked with Cummins Fuel System's customers on any user issues such as defects, disruptions, and improvements.
    6. Ensured product releases and process development meet established quality standards.
    7. Participated in change management activities by verifying products and processes, developing key measures, analyzing data for decision support.
    8. Verified all changes and related data/documentation and perform audits for Customer PPAP submissions/approvals.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification in Design and Manufacturing Engineering

Customer Quality Engineer Resume

Summary : A self-motivated, detail-oriented Quality professional with over twenty years of experience. Seven years of Lean/Six Sigma BB experience at a tier-one, fortune 70 automotive supplier plant environment, applied a mentoring style of management, saved millions of dollars to the bottom-line.

Skills : APQP, PPAP, PFMEA, CQE Six Sigma Green Belt.

Description :

    1. Responsible for identifying processes for improvement and resolving customer/supplier issues.
    2. Benchmarked plant to best in class, Equipped plant for operational excellence.
    3. Reduced the gap to Best In Class in operational buckets: - direct labor, indirect labor, salary, purchased burden, and scrap, achieved operational excellence.
    4. Maintained Shingo Prize for operational excellence standards.
    5. Developed Process Flow utilizing Value Stream Maps Conducted 2-day breakthrough Kaizen events monthly to identify and reduce waste in manufacturing.
    6. Balanced work content on console line utilizing Lean Manufacturing principles, eliminated a shift.
    7. Developed Quality Road Map to achieve excellence in quality, cost, and delivery.
    8. Supervised Green Belts in Six Sigma Methodologies to achieve certification, from zero to 4 people.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BBA