Chat Agent Resume Samples

Description :

1. Identified customer issues, provided solutions, conversed in a polite and professional manner, and performed data entry. 
2. Provided the first line of communication to online customers. Worked with banks, cell phone companies, and organizations that sell products over the Internet. 
3. Answered customers' questions chatting online and providing assistance to them in the buying process are the main roles these agents have to execute. 
4. Provided excellent customer care service. Worked as a chat agent, the ability to multi-task, be a quick thinker, be patient, be a self-starter, and be customer-focused are key essential factors.
5. Maintained client relationships for business and helped the sales team in achieving the target.
6. Performed functions such as data entry, data management, and data retrieval.
7. Considered and offered compensations as necessary. Responded to customers on chat.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Monitored customer feedback and provided feedback to management. Answered customer inquiries in a professional and courteous manner.
2. Maintained accurate customer records and updated customer information. Processed customer orders accurately and efficiently.
3. Performed other customer service-related duties as assigned.
4. Worked and made decisions with minimal supervision.
5. Maintained a positive attitude in the high-stress and fast-paced work environment.
6. Interfaced with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. 
7. May be assisted with overflow work and other duties as needed.

Experience

7-10 Years

Level

Management

Education

GED

Description :

1. Answered incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
2. Evaluated customer interactions and elevated issues to the Chat Manager when appropriate.
3. Created relationships with new customers to better understand and achieve their needs.
4. Responded to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately.
5. Promoted interest in client products and services. Consistently achieved established standards of the position.
6. Continually portray and project a positive and professional image. Provided administrative support to the customer service team.
7. Provided support for products and services, triaged the customer’s issue, and worked to resolve it. 

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Provided potential and existing customers with exceptional services. Collected outstanding balances, corrected verification and eligibility issues, ran troubleshooting, tracked, and placed orders, and addressed general customer questions.
2. Identified customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. 
3. Provided phone/and or computer-based support to customers to help resolve product issues, answer account and billing questions, or handle customer concerns.
4. Answered a high volume of incoming phone calls and/or member-facing chats.
5. Determined member needs and provided appropriate solutions, including answering general Costco.com/product questions and researching complex situations regarding online orders, tracking, and deliveries.
6. Operated as the liaison between Costco.com customers, vendors, buying, and operations staff.
7. Used multiple computer programs simultaneously on multiple screens while on the phone or responding to chats.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Used problem-solving and critical thinking skills to resolve order/product/delivery issues.
2. Adapted and worked well under pressure in a fast-paced environment. Took ownership and solved problems.
3. Demonstrated learning and decision-making skills. Worked with customers to answer questions and provide real-time support for their concerns.
4. Worked strictly with sales or troubleshooting technical issues.  Responded quickly through live chat and provided courteous and professional customer service.
5. Connected with customers through instant messaging on a business's website or mobile app. 
6. Provided technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.
7. Conducted frequent training sessions to improve their understanding of the live chat software or tool. 

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Composed professional emails. Responded promptly and professionally to customer inquiries via live chat, providing accurate information about products, orders, pricing, and promotions.
2. Assisted customers in navigating our website, locating products, and making informed purchase decisions.
3. Handled and resolved customer issues, concerns, and complaints, ensuring a high level of customer satisfaction.
4. Collaborated with other departments, such as sales and technical support, to address complex customer queries.
5. Maintained detailed and accurate records of customer interactions and transactions in the CRM system.
6. Stayed up-to-date with product knowledge and company policies to effectively assist customers.
7. Identified opportunities to upsell and cross-sell products based on customer needs and preferences. Demonstrated value to the company and showed recruiters that you're the right fit for the role.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Provided the very best service possible to ensure that our customers are treated to a great experience on every phone call.
2.  Skillfully accessed and navigated the Internet to obtain source information. Multi tasked in a fast-paced environment, and flexibility for scheduling during operating hours (including weekends and holidays).
3. Navigated multiple applications in a Windows environment Problem Solving. Identified and resolved problems in a timely manner; Gathered and analyzed information skillfully. 
4. Experienced in the field or in a related area. Offered the best online service experience to customers looking to place orders, file complaints, replace products, refunds, install, and other issues.
5. Updated and maintained customer accounts accurately. Communicated effectively with the team and managers.
6. Participated in training and meetings. Followed company policies and procedures.
7. Constantly improved communication and management skills. Worked in a fast-paced, team-oriented environment.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Responsible for Collaborating with cross-functional teams to escalate complex issues and ensure timely resolutions.
2. Responsible for Participating in ongoing training and development programs to stay up-to-date with product knowledge and customer service best practices.
3. Responsible for Consistently meeting or exceeding performance metrics, including response time, resolution time, and customer satisfaction scores.
4. Responsible for Assisting customers in real-time through chat and instant messaging platforms, resolving issues related to billing, technical support, and account management.
5. Responsible for Working closely with the phone and email support teams to maintain a unified customer support experience.
6. Responsible for Utilizing knowledge base resources to provide accurate and efficient solutions to common customer inquiries.
7. Responsible for Actively participating in team meetings and training sessions to improve product knowledge and customer service skills.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Conducted daily production work related to the processing of bookings in the systems and subordinate systems, with high-level booking quality and accuracy.
2. Processed reservations, revisions, cancellations, booking notes, and all aspects of the bookings using the reservation system.
3. Applied company policy effectively to bookings. Provided 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
4. Acted as the primary call and contact agent for all service-related inquiries by phone, email, and Windstar Website Chat agent contacts.
5. Assisted in the overall revenue goals of the Department by attempting to upsell or add value to all existing bookings.
6. Performed sales call backup to Reservations in peak call time, as directed by management.
7. Adhered to company policy and procedure. Demonstrated a strong functional knowledge of the Windstar product.

Experience

7-10 Years

Level

Management

Education

GED

Description :

1. Assisted customers over the phone, through email and chat, contacted members to ensure issues were resolved, and focussed on first contact resolution.
2. Met the scheduling demands of the job. Excellent working knowledge of iFIT Products, Subscriptions, Parts, and Policies.
3. Stayed on task with minimal to moderate supervision. Used discretion in providing information to clients.
4. Interacted with our customers through inbound chats in a timely manner. Assisted customers in identifying RV's that may fit their needs.
5. Improved customer experience by supporting and encouraging their decision to participate in the RV community.
6. Assisted in maintaining brand consistency by directing customers to brand-specific resources.
7. Constantly achieved established performance goals of the position. Identified and helped solve customer issues quickly and effectively.

Experience

2-5 Years

Level

Executive

Education

GED