Service Center Representative Resume Samples

A Service Center Representative acts as a liaison between the company and potential customers. The job description entails accepting ownership, solving customer issues and inquiries, and keeping customers satisfied. A well-written Service Center Representative Resume mentions the following duties and tasks – managing large amount of inbound and outbound calls; following communication scripts while handling different topics; seizing opportunities to upsell products, building sustainable relationships and engaging customers; maintaining records of conversation; and meeting the qualitative and quantitative goals of the company.

To succeed in this role the following skills are required – prior work experience, a track record of over-crossing quota; strong phone and verbal communication skills; familiarity with CRM systems and practices; ability to multitask, and knowledge of managing time effectively. Not more than a high school degree is expected for this role.

Service Center Representative Resume example

Business Service Center Representative Resume

Headline : Business Service Center Representative possessing extensive knowledge of handling customers quarries & complaints. Experience in preparing all Audits and store functioning. Possess motivational management style with a record of being able to deliver positive results independently & under pressure

Skills : Payroll, Report Preparation, Scheduling, Appointment Scheduling, Customer Service

Description :

    1. Issued and process a wide variety of forms and documents related to the procurement of licenses, registrations, permits, and other Service Center transactions.
    2. Ensure appropriate forms and documents are utilized; review forms and documents for accuracy and completeness; obtain appropriate information from the public.
    3. Provided accurate and complete information and instructions to the public regarding laws, policies, and procedures; resolve routine customer complaints.
    4. Tabulated and collect fees and payments; tabulate and prepare data for daily transaction reports; operate Point of Sale technology, and adding machine; balance cash drawer.
    5. Monitor customer flow and assign scheduled personnel in response to customer activity.
    6. Respond to customer inquiries in a fast-paced call center environment. Investigate claims to determine proper benefits accordingly to plan language. Perform research and follow up with appropriate areas to resolve billing and coding issues.
    7. Assist agents and small business owners through the enrollment process and answer any questions they may have in regard to applications and programs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science


Senior Service Center Representative Resume

Summary : Senior Service Center Representative seeking a challenging career in a field where the abilities can be shown to be of great use and they can be exploited for the company's good and where one can combine their skills and increase them with the work environment, and excel in the field with the sincere efforts and hard work.

Skills : Microsoft, Excel, Powerpoint, Data Entry, Sharepoint, Foxpro, Kronos

Description :

    1. Responsible for assisting call center employees with questions about properly filing auto, retail and travel claims, as well as providing counseling on the correct handling of policy calls.
    2. Responsible for providing assistance to new hires - answering questions and providing guidance on new loss and policy calls.
    3. Responsible for taking over escalated/supervisor calls from call center employees and working to deescalate heightened situations.
    4. Responsible for working directly with management and the training department to lead team huddles and training sessions to communicate updates in procedures.
    5. Responsible for working directly with management and the IT department to test system updates and provide feedback to program developers based on the test results.
    6. Responsible for a number of additional tasks, such as responding to customer emails and making calls to customers requesting to speak to a supervisor.
    7. Responsible for responding to customer disputes on claims that have been denied.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science


Service Center Representative - Temp Resume

Objective : Seeking a position to utilize the skills and abilities in a work environment that offers professional growth while being resourceful and innovative. To accept, handle & manage a challenging career in an organization and to achieve the organization's goal by effectively using the Conceptual Skill and knowledge.

Skills : Organizational Skills, Conflict Resolution, Energetic work attitude, and Team-oriented, Ability to type 50+ WPM

Description :

    1. Answered minimal calls per day by addressing consumer inquiries, solving problems and providing new health plan information.
    2. Described health plans to consumers and accurately explained details and care of each plan they were eligible for.
    3. Communicated with providers such as Kaiser, Anthem Blue Cross, Health Net, etc.
    4. regarding enrollment discrepancies, premium amounts, effective start dates of plan enrollment, terminations of plans, and enrollment information.
    5. Assisted customers with enrolling and selecting a plan of their choosing, assisting with any changes to the consumer's account, describing each plan that they are eligible for so they can make the best choice for them.
    6. Ensured superior consumers experience by addressing consumer concerns, demonstrating empathy and resolving problems on the spot.
    7. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Lead Service Center Representative Resume

Summary : Highly motivated, self-starting and very goal-oriented Lead Service Center Representative who loves all aspects of the business. A person who believes in being guest-focused, meeting the budget, and making as much profit as possible. To work enthusiastically with a reputed organization to develop the skills in a challenging atmosphere for achieving the goals of the organization.

Skills : Proficient in MS Word, Excel, Outlook, PowerPoint, and the Internet, Fast and Reliable, Credit Card, Cash, and Checking Account handling experience.

Description :

    1. Responsible for developing, tracking, data input, and reporting of key performance measures.
    2. Responsible for inter-company and intra-company communication.
    3. Consistently provides exceptional customer service to multiple customers based upon process analysis.
    4. Utilizes computer techniques for analysis, simulation or information systems and documentation.
    5. Identifies and implements continuous improvement initiatives to enhance the performance of the position, team, and company.
    6. Process Bill of lading for the shipping process, customer service via email/in-person/telephone, data entry w/focus on accuracy, ten key entry, exceed company set quotas, driver check-in process, imaging, nightly reports, faxing, filing, critical time management skills.
    7. Logging mail and packages, answering questions for residents and visitors, helping community directors with any tasks.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Operations Service Center Representative Resume

Summary : Looking for a career position where professional experience and expertise will be regarded as the wealth of an organization. Interested in pursuing a challenging career and to secure a learning position in the company that offers opportunities for creativity and professional advancement.

Skills : Customer Service Skills, Call Center Experience, Communication Skills, Switchboard

Description :

    1. Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
    2. Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
    3. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
    4. Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
    5. Assigns new claims to the appropriate claims handler.
    6. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
    7. Assists callers with understanding on Short term disability, FMLA and leave per their company.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
High School Diploma

Service Center Representative - Entry Level Resume

Objective : Service Center Representative with widespread knowledge and skills with a varied ability holding an enormous experience of 2+ years in, Customer Service, Team management, Counseling, and training. To work closely to enable better business focus. Identify opportunities resulting in improved business results.

Skills : Customer Service Skills, Scheduling, Appointment Scheduling

Description :

    1. Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
    2. Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
    3. Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
    4. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
    5. Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
    6. Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
    7. Deliver or route materials to departments using hand trucks, conveyors, or sorting bins.
    8. Requisition and store shipping materials and supplies to maintain an inventory of stock.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors of Science

Service Center Representative - Part Time Resume

Objective : Energetic and results-driven Service Center Representative. Successful track record of conferring with clients by telephone and in-person in order to provide them with information regarding merchandise or services. Received 95% positive ratings at the antecedent place of work.

Skills : Knowledge of Reliable, Dependable, Self Motivated, trustworthy, Responsible.

Description :

    1. Speaks with the customer to ensure they understand any billing and/or equipment charges as well as any agreement changes that result from the work order modification.
    2. Modifies the work order to align it with the changes being performed by the technician as agreed to by the customer.
    3. Ask technician and customer questions regarding order modification and actively listen for responses for the purpose of validating data and ensuring customer needs are met.
    4. Simultaneously navigate and update various on-line tools to assist in problem-solving and updating customer accounts.
    5. Assist customers with equipment needs such as upgrading equipment as customers upgrade services.
    6. Ensure programming selected supports equipment selected and balances the needs of the customers with the right business decisions.
    7. Input data and write comments into various computer systems in order to track information on customer calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Customer Service Center Representative Resume

Objective : Customer Service Center Representative with extensive experience in high volume call centers and several years of banking experience. Excellent communication skills (verbal and written) and a great ability to multi-task. Consistently meets productivity and quality assurance goals. Maintain a high level of professionalism with a dedication to customer satisfaction.

Skills : Payroll, Report Preparation, Scheduling, Appointment Scheduling, Customer Service

Description :

    1. Answer and maintain calls in a high volume call center.
    2. Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
    3. Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
    4. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
    5. Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
    6. Assigns new claims to the appropriate claims handler.
    7. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Claims Service Center Representative Resume

Objective : Claims Service Center Representative with professional experience. Processing both internal and external client affairs. Keen ability to access needs, gain trust, achieves resolution in timely manner. Highly skilled in contacting customers to respond to inquiries. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and Data Entry.

Skills : Analytics, Relationship Management, Customer Service, Organizational Skills, Conflict Resolution

Description :

    1. Informed applicants of financial or supplemental assistance that they may qualify for under the ACA.
    2. Utilized knowledge of Advanced Premium Tax Credits, Cost Sharing, Modified Adjusted Gross Income and understanding the Federal Poverty Line to assist in determining eligibility.
    3. Exercised full understanding of Federal regulations regarding Insurance Fraud, Compliance, Outreach, Federal Civil False Claims Act, and Anti-kickback to ensure the applicant isn't defrauding the Government.
    4. Receive inbound calls and processed applications from current and potential customers.
    5. Assist customers with any technical issues experienced with the website and escalate any issues to management appropriately.
    6. Meet Quality Assurance Requirements, HIPPA, and other key performance metrics.
    7. Practiced questioning and listening skills to support effective telephone communication.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification

Service Center Representative - Contract Resume

Objective : Experienced Service Center Representative competent in gathering and interpreting analytical data while focusing on detail and accuracy. Noted for delivering improved efficiencies and cost savings by generating innovative ideas and tools that save time, money and enhance the work environment.

Skills : Inventory Management, Project Analyst/management, Problem Solving, Customer Service, MS Office Suite.

Description :

    1. Served as a customer service and service center representative at the company's regional repair center.
    2. Challenged to provide responsive support to all phases of operations in a fast-paced and deadline intensive environment.
    3. Collaborated with sales representatives and repair technicians to resolve customer conflicts and ensure on-time deliveries.
    4. Utilized SAP ERP software to receive shipments, manage inventory, and process repair orders on a daily basis.
    5. Assisted in all phases of the hands-on repair process.
    6. Reduced repair lead time an average of 15 percent by effectively managing inventory levels.
    7. Managed sales and repair documentation leading to more effective workflows and improved office efficiency.
    8. Increased monthly on-time and total shipments 25 percent by assisting in all phases of the repair process.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Service Center Representative Resume

Objective : Service Center Representative highly proficient in handling customer care services. Time management and organizational skills. Emphatic with good problem skills. Familiar with basic operating systems like Microsoft Outlook, Excel and Internet Explorer. Ability to deal with external and internal customer support in a professional manner.

Skills : Energetic work attitude, and Team-oriented, Ability to type 50+ WPM, Proficient in MS Word, Excel, Outlook, PowerPoint

Description :

    1. Acts as primary liaison with the customer in solving problems related to the application process and service.
    2. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of the claims process.
    3. Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information, and claim status.
    4. Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
    5. Assigns new claims to the appropriate claims handler.
    6. Directs customer calls to the correct person at all locations.
    7. Participates in and maintains a quality service culture within the Customer Service Team.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates