Service Team Leader Resume
Headline : Recently completed a Master's degree in Mental Health Counseling with eight years of experience in customer service field, dealing directly with consumers, clients, students, participants and managers.
Skills : Microsoft Office, Management Skills, Leadership Development.
Description :
- Managed a team of six customer service leaders. Our team of 40 serviced direct and indirect nationwide clients.
- Drove data-driven decisions by improving processes to increase service capacity while reducing staff for greater profitability.
- Led Customer Service team focused on customer satisfaction improvements leading to higher customer retention.
- Supervised employees including hiring and training service technicians Conducted performance appraisals, approved timesheets.
- Conducted team meetings Performed job site safety audits and monthly safety training for technicians Approved purchase orders, credits.
- Performed all aspects of managing customer service including cashiering, balancing daily deposits, daily cash drawer audits, and scheduling employees.
- Responsible for coaching and development of staff to ensure customer service goals are met or exceeded.
Experience
5-7 Years
Level
Executive
Education
Computer Science
Service Team Leader III Resume
Summary : Very dedicated and hardworking person as can tell by last employer. Have supervisor and inventory management experience. Work great with others and great leadership skills.
Skills : Microsoft office package, Hard Working.
Description :
- Effectively worked as a leader of the branch office, counter, and warehouse staff while maintaining a low cost to serve.
- Worked in conjunction with all four sales partners on larger orders to close any potential gaps, customer service issues, and potential additional business.
- Aggressively maintained strong inventory goals ultimately achieved 98.5% inventory accuracy for Annual Inventory.
- Managed inventory planning, stocking levels for warehouse and showroom.
- Dedicated service as SAP Power training, returned to branch to train staff members.
- Successfully maintained a service level over by collaborating consistently with market phone analyst to schedule phone agents for peak service times.
- Streamlined processes including the Deleted Delivery Report and the Inventory Adjustment Report through the work on the Continuous Improvement Team.
Experience
10+ Years
Level
Senior
Education
Diploma
Service Team leader Resume
Headline : Hard working, customer service driven manager with 3 years of managerial experience in a fast paced environment. Team driven leader with ability to accomplish tasks effectively.
Skills : Microsoft Office Package, Leading Skills.
Description :
- Ensured that staff is motivated, monitored and measured in line with company targets and performance standards.
- Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
- Produced accurate reports on team performance for senior managers.
- Prepared daily workloads for staff & co-ordinating the daily allocation of work Motivating the team to achieve high standards and KPI targets.
- Root cause analysis and implementation of corrective action for process-related concerns.
- Dealt with and resolving problems and issues which arise Mentoring and training up junior and new staff.
- Conducted audits, including closing out audit findings, creating audits finding reports and determine proper corrective and preventive actions.
- Analyze failure, corrective and preventive action to respond to customer complaints.
Experience
5-7 Years
Level
Executive
Education
Electronics Engineering
Service Team Leader I Resume
Objective : Conscientious and resourceful professional with a keen ability to multitask who excels at handling a variety of challenges and responsibilities.
Skills : Team Leading, Hard Working.
Description :
- Managed team of associates providing goal setting, annual reviews and incentive plans, disciplinary conversations including performance expectations.
- Floor supervision of cashier staff including register assignment, cash disbursements, break schedules and override procedures.
- Created weekly/monthly cashier performance reports utilizing Excel software.
- Safety and accident reporting and forms completion. Food safety/quality spot checks throughout all departments.
- Acted as a liaison in conjunction with Security staff for theft prevention.
- Customer Service Desk assistance with store policies and programs, returns, and adjustments.
- Responsible for store opening including checking with an overnight crew for issues/developments, accounting for and receiving.
Experience
2-5 Years
Level
Junior
Education
Management
Service Team Leader II Resume
Headline : Business Economics with experience and skills in the following key areas: Organize, promote and develop innovative and competitive design plans for future sales.
Skills : Leading Skills, Customer Service.
Description :
- Monitored and adjusted inventory levels and expenses such as payroll and shrink to impact bottom-line contribution.
- Educated customers and employees on product knowledge, industry trends (Organics, Ready to Cook, Flavor), seasonality, weather conditions.
- Ensured team members handled the products properly and used equipment safely.
- Verified accurate temp logs in accordance with food safety and safety guidelines.
- Maintained lines of communication with various farmers and vendors, Beak & Skiff, Mason, Fowlers and Nabisco to solidify partnership integrity.
- Managed the Fresh Fruit and Vegetable Program (FFVP) for Seven Syracuse City Schools.
- Provided healthy and fresh fruits and vegetables for over students while maintaining a budget.
Experience
5-7 Years
Level
Executive
Education
Business Marketing
Service Team Leader Resume
Objective : Possess outstanding capacity for leadership and problem solving. Combine strong strategic-planning, organizational, and communication skills with an innate ability to direct high-level projects.
Skills : Leading Skills, Customer Service.
Description :
- Professional Employer Organization Oversaw and handled day-to-day operations of payroll, benefits, human resources, workers' compensation.
- General risk management issues for approximate clients in multi-state and multi-site locations.
- Maintained an effective and valued service relationship with clients and managed the intake, effectiveness and follow up of all service issues.
- Managed the performance of subordinates to achieve operational objectives.
- Assisted in the training and development of staff.
- Maintained a continuing reporting and communication system with subordinates and superiors.
- Assisted with the development and implementation of plans and structure to the continued success of the operations department.
Experience
2-5 Years
Level
Junior
Education
Vocational
Service Team Leader III Resume
Summary : Hard working, customer service driven manager with managerial experience in a fast paced environment. Team driven leader with ability to accomplish tasks effectively and efficiently in a timely manner.
Skills : Communication Skills, Management.
Description :
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Managed workflow to exceed quality service goals.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Performed administrative duties Assisted clients with the scheduling of appointments and retail purchases Supervised operations of the service desk and salon.
Experience
10+ Years
Level
Senior
Education
Associate Of Arts
Lead Service Team Leader Resume
Headline : To become a valuable asset to the company that plan to have a long and prosperous career with.
Skills : Communication Skills, Management.
Description :
- Responsible for store operations in the absence of store manager.
- Provided excellent Customer service to all guests. Performance reviews of front end associates.
- Handled all customer concerns, complaints, and issues.
- Managed front end associates as well as cart pushers and maintenance.
- Provided exceptional service to restaurant patrons Trained and assisted restaurant employees.
- Assisted in menu development and sales literature design Ordered restaurant supplies, programmed and maintained POS software.
- Facilitated an after school enrichment program for elementary school students that offers homework assistance and interactive activities.
Experience
5-7 Years
Level
Executive
Education
Diploma
Associate Service Team Leader Resume
Summary : To obtain a challenging and responsible position utilizing skills in leadership, automotive technology, and education for professional growth.
Skills : Customer Service, Management.
Description :
- Responsible to allocate shop workload to assigned team.
- Assessed the impact of delays, interruptions or changes in plans and implement appropriate courses of action to minimize issues.
- Provided advice and technical assistance to team members.
- Analyzed current procedures and activities to identify and present opportunities for improvement.
- explained work hours, procedures, use of equipment, etc) to familiarize them with work surroundings.
- Coached and developed the job-related skills of team members to facilitate improvements in their job performance.
- Maintained good relationships with customers by meeting and exceeding their expectations.
Experience
7-10 Years
Level
Management
Education
Regents Diploma
Service Team Leader Resume
Headline : Highly driven with many years of professional experience, maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing quick results.
Skills : Service, Team Leading.
Description :
- Supervised Major Supermarket, excellent communication skills, management of service desk, Train, coach and mentor employees.
- Interviewed potential employees, hire, provide training, employee scheduling and discipline employees.
- Audit cash registers, conduct staff meetings. Resolve and implement difficult decisions.
- Solved conflicts with customers and create satisfaction.
- Excellent time management, manage money and conflict resolution.
- Analyzed employment-related data and prepare required reports.
- Led diverse, team-focused on nonprofit programming and community projects.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
