Service Team Leader Resume Samples

A Service Team Leader will manage the employees who deal with the customer service department. The major roles and responsibilities listed on the Service Team Leader Resume include the following – recruiting, hiring and training candidates for the customer service team, ensuring the employees working for the customer service adhere with the correct procedures and policies, handling escalated matters when the employee is unable to deal the situation, boosting team morale to enhance productivity, evaluating performance of the employees, and assisting the management in processes like reward programs, new initiatives or scheduling.

To deliver the best of service in this position, a Service Team Leader is supposed to exhibit these talents and attributes – exceptional leadership skills, a lot of patience to appease difficult customers, strong communication skills, experience in conducting performance evaluation programs, and relevant software knowledge. Job seekers are expected to have a degree and relevant work experience in leadership positions.

Service Team Leader Resume example

Service Team Leader Resume

Headline : Recently completed a Master's degree in Mental Health Counseling with eight years of experience in customer service field, dealing directly with consumers, clients, students, participants and managers.

Skills : Microsoft Office, Management Skills, Leadership Development.

Description :

    1. Managed a team of six customer service leaders. Our team of 40 serviced direct and indirect nationwide clients.
    2. Drove data-driven decisions by improving processes to increase service capacity while reducing staff for greater profitability.
    3. Led Customer Service team focused on customer satisfaction improvements leading to higher customer retention.
    4. Supervised employees including hiring and training service technicians Conducted performance appraisals, approved timesheets.
    5. Conducted team meetings Performed job site safety audits and monthly safety training for technicians Approved purchase orders, credits.
    6. Performed all aspects of managing customer service including cashiering, balancing daily deposits, daily cash drawer audits, and scheduling employees.
    7. Responsible for coaching and development of staff to ensure customer service goals are met or exceeded.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Science


Service Team Leader III Resume

Summary : Very dedicated and hardworking person as can tell by last employer. Have supervisor and inventory management experience. Work great with others and great leadership skills.

Skills : Microsoft office package, Hard Working.

Description :

    1. Effectively worked as a leader of the branch office, counter, and warehouse staff while maintaining a low cost to serve.
    2. Worked in conjunction with all four sales partners on larger orders to close any potential gaps, customer service issues, and potential additional business.
    3. Aggressively maintained strong inventory goals ultimately achieved 98.5% inventory accuracy for Annual Inventory.
    4. Managed inventory planning, stocking levels for warehouse and showroom.
    5. Dedicated service as SAP Power training, returned to branch to train staff members.
    6. Successfully maintained a service level over by collaborating consistently with market phone analyst to schedule phone agents for peak service times.
    7. Streamlined processes including the Deleted Delivery Report and the Inventory Adjustment Report through the work on the Continuous Improvement Team.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Service Team leader Resume

Headline : Hard working, customer service driven manager with 3 years of managerial experience in a fast paced environment. Team driven leader with ability to accomplish tasks effectively.

Skills : Microsoft Office Package, Leading Skills.

Description :

    1. Ensured that staff is motivated, monitored and measured in line with company targets and performance standards.
    2. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
    3. Produced accurate reports on team performance for senior managers.
    4. Prepared daily workloads for staff & co-ordinating the daily allocation of work Motivating the team to achieve high standards and KPI targets.
    5. Root cause analysis and implementation of corrective action for process-related concerns.
    6. Dealt with and resolving problems and issues which arise Mentoring and training up junior and new staff.
    7. Conducted audits, including closing out audit findings, creating audits finding reports and determine proper corrective and preventive actions.
    8. Analyze failure, corrective and preventive action to respond to customer complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Electronics Engineering

Service Team Leader I Resume

Objective : Conscientious and resourceful professional with a keen ability to multitask who excels at handling a variety of challenges and responsibilities.

Skills : Team Leading, Hard Working.

Description :

    1. Managed team of associates providing goal setting, annual reviews and incentive plans, disciplinary conversations including performance expectations.
    2. Floor supervision of cashier staff including register assignment, cash disbursements, break schedules and override procedures.
    3. Created weekly/monthly cashier performance reports utilizing Excel software.
    4. Safety and accident reporting and forms completion. Food safety/quality spot checks throughout all departments.
    5. Acted as a liaison in conjunction with Security staff for theft prevention.
    6. Customer Service Desk assistance with store policies and programs, returns, and adjustments.
    7. Responsible for store opening including checking with an overnight crew for issues/developments, accounting for and receiving.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Management

Service Team Leader II Resume

Headline : Business Economics with experience and skills in the following key areas: Organize, promote and develop innovative and competitive design plans for future sales.

Skills : Leading Skills, Customer Service.

Description :

    1. Monitored and adjusted inventory levels and expenses such as payroll and shrink to impact bottom-line contribution.
    2. Educated customers and employees on product knowledge, industry trends (Organics, Ready to Cook, Flavor), seasonality, weather conditions.
    3. Ensured team members handled the products properly and used equipment safely.
    4. Verified accurate temp logs in accordance with food safety and safety guidelines.
    5. Maintained lines of communication with various farmers and vendors, Beak & Skiff, Mason, Fowlers and Nabisco to solidify partnership integrity.
    6. Managed the Fresh Fruit and Vegetable Program (FFVP) for Seven Syracuse City Schools.
    7. Provided healthy and fresh fruits and vegetables for over students while maintaining a budget.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Marketing

Service Team Leader Resume

Objective : Possess outstanding capacity for leadership and problem solving. Combine strong strategic-planning, organizational, and communication skills with an innate ability to direct high-level projects.

Skills : Leading Skills, Customer Service.

Description :

    1. Professional Employer Organization Oversaw and handled day-to-day operations of payroll, benefits, human resources, workers' compensation.
    2. General risk management issues for approximate clients in multi-state and multi-site locations.
    3. Maintained an effective and valued service relationship with clients and managed the intake, effectiveness and follow up of all service issues.
    4. Managed the performance of subordinates to achieve operational objectives.
    5. Assisted in the training and development of staff.
    6. Maintained a continuing reporting and communication system with subordinates and superiors.
    7. Assisted with the development and implementation of plans and structure to the continued success of the operations department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Vocational

Service Team Leader III Resume

Summary : Hard working, customer service driven manager with managerial experience in a fast paced environment. Team driven leader with ability to accomplish tasks effectively and efficiently in a timely manner.

Skills : Communication Skills, Management.

Description :

    1. Scheduled staff shifts to cover peaks and lulls in customer inquiries.
    2. Trained staff on operating procedures and company services.
    3. Managed workflow to exceed quality service goals.
    4. Promptly responded to inquiries and requests from prospective customers.
    5. Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
    6. Educated customers about the brand to incite excitement about the company's mission and values.
    7. Performed administrative duties Assisted clients with the scheduling of appointments and retail purchases Supervised operations of the service desk and salon.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Arts

Lead Service Team Leader Resume

Headline : To become a valuable asset to the company that plan to have a long and prosperous career with.

Skills : Communication Skills, Management.

Description :

    1. Responsible for store operations in the absence of store manager.
    2. Provided excellent Customer service to all guests. Performance reviews of front end associates.
    3. Handled all customer concerns, complaints, and issues.
    4. Managed front end associates as well as cart pushers and maintenance.
    5. Provided exceptional service to restaurant patrons Trained and assisted restaurant employees.
    6. Assisted in menu development and sales literature design Ordered restaurant supplies, programmed and maintained POS software.
    7. Facilitated an after school enrichment program for elementary school students that offers homework assistance and interactive activities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associate Service Team Leader Resume

Summary : To obtain a challenging and responsible position utilizing skills in leadership, automotive technology, and education for professional growth.

Skills : Customer Service, Management.

Description :

    1. Responsible to allocate shop workload to assigned team.
    2. Assessed the impact of delays, interruptions or changes in plans and implement appropriate courses of action to minimize issues.
    3. Provided advice and technical assistance to team members.
    4. Analyzed current procedures and activities to identify and present opportunities for improvement.
    5. explained work hours, procedures, use of equipment, etc) to familiarize them with work surroundings.
    6. Coached and developed the job-related skills of team members to facilitate improvements in their job performance.
    7. Maintained good relationships with customers by meeting and exceeding their expectations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Regents Diploma

Service Team Leader Resume

Headline : Highly driven with many years of professional experience, maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing quick results.

Skills : Service, Team Leading.

Description :

    1. Supervised Major Supermarket, excellent communication skills, management of service desk, Train, coach and mentor employees.
    2. Interviewed potential employees, hire, provide training, employee scheduling and discipline employees.
    3. Audit cash registers, conduct staff meetings. Resolve and implement difficult decisions.
    4. Solved conflicts with customers and create satisfaction.
    5. Excellent time management, manage money and conflict resolution.
    6. Analyzed employment-related data and prepare required reports.
    7. Led diverse, team-focused on nonprofit programming and community projects.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science