Customer Relations Specialist Resume Samples

A Customer Relations Specialist will develop a strong and long-lasting relationship with the company’s customers. Essential duties and tasks listed on the Customer Relations Specialist Resume include – managing customer’s calls, solving customer’s issues promptly, maintaining business documents, developing sales incentive programs, handling customer accounts, and providing necessary information about product and service to customers. In smaller companies, these specialists will also take the responsibility of selling the products and services to the customers directly.

Essential skills for the post include the following – conflict resolution skills, attention to details; problem-solving, up-to-date knowledge of the company’s product and services; the potential to train customer service team and the ability to analyze the company’s sales techniques. Employers choose candidates who have a college education in relevant fields. Customer Relations experience is also needed.

 

Customer Relations Specialist Resume

Objective : An experienced business professional, offering versatility in office management skills. I am highly proficient in numerous Microsoft Office and other software programs. I have strong ethics, computer, planning and problem solving skills. I also readily adapt to change, work independently and strive to exceed expectations.

Skills : Customer Service.

Description :

    1. Conferred with customers by telephone to provide information about products and services, entered orders, canceled accounts, and obtained details of complaints.
    2. Checked to ensure that appropriate changes were made to resolve a customer's problems.
    3. Kept records of customer interactions and transactions; Recorded details of inquiries, complaints and comments; documented actions taken.
    4. Referred unresolved customer grievances to designated departments for further investigation.
    5. Assignments included creating spreadsheets with Excel; the constant use of Word; adapting to company specific software; tax preparation Data entry and phone etiquette played large roles in these assignments.
    6. Included answering multi-line phones as well as faxing and copying documents.
    7. Entered HMO and PPO providers' information into the systems' network for major insurance Being detail oriented was usually a vital part in accomplishing these tasks.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Interactive Technology


Operations &Customer Relations Specialist Resume

Headline : Staff Assistant/ Office Manager with 13 years related experience performing general office procedures, where an in depth knowledge of office management principles and considerable experience in bookkeeping were obtained. Effectively managed office operations, utilizing the following skill sets:.

Skills : Microsoft Office.

Description :

    1. Maintained an in-depth knowledge of SCANA Energy products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
    2. Also addressed a high volume of incoming calls.
    3. Resolved customer complaints in a friendly and tactful manner.
    4. Ensured customer service quality, efficiency, and accuracy for all call transactions.
    5. Utilized a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
    6. Followed up on marketing campaigns and inactive customer lists, tracking leads, and capturing cross-selling opportunities.
    7. Established new accounts and maintaining the accuracy of customer account data and related information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts In Business Administration Management


Lead Customer Relations Specialist Resume

Headline : Motivated and polished professional with 10 plus years' experience providing an unwavering commitment to superior customer service. Skilled and personable, providing consistent and approachable customer service including a full range of general office support. Flexible and versatile-able to adapt quickly to changing environments. Poised and competent with demonstrated ability to easily transcend cultural differences.

Skills : Customer Service Expert, MS Office Suite, Data Entry, AS400, Strong Organizational Skills, Detail Oriented, Excellent Written And Verbal Skills, Medical Terminology, CPT/IDC-9 Coding.

Description :

    1. Effectively communicated and fostered positive customer relationships in a high volume call center while addressing customer concerns over billing inquiries, service applications, collection matters, and gas/electrical emergencies.
    2. Utilized sound judgment to promptly analyze and resolve problems involving varying degrees of complexity.
    3. Utilized time management in order to comply with Customer Relations guidelines.
    4. Demonstrated continuous knowledge of company operations, processes, and special programs in conjunction with CIS/GUIdance and Interface Management data entry systems.
    5. Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
    6. Promoted 3 times within a 4 year period with BG&E Received written and verbal compliments from customers for exceptional customer service.
    7. Received employee recognition awards for quality customer service and maintaining 100% dcp average on a monthly basis.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Relations Specialist (Temporary) Resume

Headline : 7 years of experience dynamic customer service professional experienced in both call-center and retail store settings. providing good customer service in busy restaurant environment. Strategic relationship/Partnership-building skills listen attentively, solve problems creatively. Calm and unflappable Individual who is able to carry out any customer service role professionally and effectively.

Skills : Business.

Description :

    1. Managed telephone orders and ensured proper processing by the pharmacist.
    2. Recorded daily prescription transaction log Entered patient information into computer, updating as needed to ensure pharmacist always had accurate data before completing prescriptions.
    3. Responsible for keeping over-the-counter stock in supply.
    4. Called customers to confirm prescriptions were ready for pick up over 50 calls day more outgoing.
    5. Provided counseling to customers, answering queries about health needs.
    6. Contacted clinicians when necessary to confirm patient information.
    7. Skills Used Customer service, computer skills, communication skills, Spanish.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Relations Specialist II Resume

Summary : Motivated and energetic professional seeks open position in growing interior design house offering stability, challenge and the opportunity for advancement. RESULTS-DRIVEN PROFESSIONAL SALES / OPERATIONS / CUSTOMER RELATIONS Highly motivated, results-driven professional with sound business acumen and experience in accelerating sales, implementing effective work processes and delivering quality customer service in dynamic, robust environments.

Skills : Sales, E-commerce, Brand Management.

Description :

    1. Drive organizational profitability through the enhancement of operational efficiencies and delivery of world-class customer service.
    2. Spearhead and oversee successful E-commerce Operations including order processing, inventory management and product updates.
    3. Assist customers with order status and inventory inquiries as well as sale and return procedures via phone and email.
    4. Verify pricing, discounts, billing and shipping addresses and credit status with customers.
    5. Leverage product/service knowledge and keen customer needs aptitude to drive increased sales.
    6. Open and maintain customer accounts via accurate data entry and regular auditing.
    7. Demonstrate forward-thinking initiatives in resolving product and service problems.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Professional Studies

Customer Relations Specialist I Resume

Objective : A leader with experience in financial development, sales, and management; I have succeeded in progressive assignments with Weinstein Properties, Continental Properties, and Old National Bank. I have a demonstrated record of commitment, persistence, and leadership through teamwork, process and planning. I have trained skills of multitasking, organization, and communication. I have proven success working in Property Management and the Financial Institution industry with growth in administrative duties, with a depth of experience in interacting with various vertical markets, including financial, retail, sales and commercial customers in varying environments.

Skills : I am proficient in 10 key, Microsoft Office, SAP, AS400 and Icoms. I have completed classes in Time Management, and Diversity Training.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Managed high call volume with tact and professionalism.
    7. Call Center Representative with expertise providing customer support in high call volume environments.
    8. Exceptional computer aptitude and telephone etiquette.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Criminal Justice Technology

Customer Relations Specialist III Resume

Headline : To obtain a career using my outgoing personality, great interpersonal skills, strong work ethic and attention to detail. These skills allow me to quickly and seamlessly be integrated into a team setting, while my self-motivated attitude ensures productivity when working alone.

Skills : Adobe Photoshop, Microsoft Word And Excel, Adobe Illustrator, Adobe Acrobat Professional, Microsoft Outlook, ICD9, CPT, And HCPCS Claim Coding, Healthcare Terminology.

Description :

    1. Responds to requests received from Aetna's Law Document Center regarding litigation and lawsuits.
    2. Handles incoming requests for appeals and pre-authorizations not handled by internal clinical claim management.
    3. Answers questions and resolves issues based on phone correspondence and letters from members, providers, and plan sponsors.
    4. Documents and tracks contacts with members, providers, and plan sponsors.
    5. Explains member's rights and responsibilities in accordance with their contracts.
    6. Processes claim referrals, new claim hand-offs, nurse reviews, complaints, grievances, and appeals.
    7. Handles extensive file review requests and assists in preparation of complaint trend reports.
    8. Determines medical necessity, applicable coverage provisions, and verifies member plan eligibility relating to incoming correspondence and internal referrals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Customer Relations Specialist/Executive Resume

Objective : A highly enthusiastic Client Relations Specialist with over 5 years' experience in customer service. I have worked for large medical supply company in a call center environment developing my customer service skills. My strengths include but not limited to relationship building, natural leader, hardworking, productive, problem solver, outstanding communicator, sales, and a proven track record in successfully trouble shooting customer concerns and issues.

Skills : Hipaa, Billing, Customer Service, Customer Relations, Healthcare, Administrative Support, Insurance, Medical Terminology.

Description :

    1. Montgomery, Alabama Specialized in problem resolution through inbound/outbound calls.
    2. Maintained broad knowledge of client products and services.
    3. Used data entry for future references on the customer account.
    4. Determined proper problem resolution to satisfy customers' needs and company requirements.
    5. Demonstrated customer service by using a professional and courteous greeting and meeting customer requirements through first contact resolution.
    6. Keying in customer information within two minutes'/data entry.
    7. Taking customers and clients orders over the phone.
    8. Solving customer and clients issues through confidential information.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Sales Customer Relations Specialist Resume

Objective : Recruiting & On Boarding Customer Service Excellence Training & Employee Development Results Driven Coaching & Mentoring Leadership Approach Communication & Public Speaking Workers Compensation, FMLA and Disability License for Property & Casualty/ Accident & Health.

Skills : Microsoft Office, Typing - 50 WPM, Quickbooks, Windows, Internet Research, Office Equipment, Word, Excel, Powerpoint, Customer Service Skills.

Description :

    1. Answered multi phone line in a high volume call center.
    2. Processed contracts for pre-buy programs for product.
    3. Ran all new applications social security number through the database for credit checks, then either accepted or declined all new business based upon credit score rating and our guidelines.
    4. Processed all incoming payments either through the front office or credit card payments over the phone.
    5. Balanced all credit card payments for all three offices and front counter.
    6. Ran end of day reports for both front counter and credit cards for whole office through the computer.
    7. Reviewed all accounts with existing customers, and ensured customer satisfaction.
    8. Participated in a customer service training were I would go to other office's in Region 7 and review customer service guidelines and what our customer's expect from us.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
A.A.S In Business Administration

Account Executive And Customer Relations Specialist Resume

Objective : To obtain a position within an organization that will allow me the opportunity to maximize my potential by integrating my support expertise with all phases of business.

Skills : Microsoft office, Customer Service.

Description :

    1. Maintain and Coordinate National master card and visa accounts.
    2. Update and grant online assistance to discover, American express, diners club, and national debt associations.
    3. Provide account assistance to merchants with funding and statement problems.
    4. Research and reinstate lost and misdirected funds.
    5. Order, maintain, and trouble shoot 30 different national terminals and related programming.
    6. Maintain security procedures with loss prevention techniques.
    7. Manage time and resources to meet regular responsibilities and respond to emergency situations.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Sr. Customer Relations Specialist Resume

Headline : Highly creative recent graduate possessing a strong desire to learn and grow professionally. Reliable team player with a keen focus on details and accuracy. Dedicated to exceptional service through active listening and problem solving. Personable and professional under pressure.

Skills : Microsoft office.

Description :

    1. Helped customers with questions, problems and complaints in person and via telephone.
    2. Organized racks and shelves to maintain the visual appeal of the store.
    3. Verified that all customers received receipts for purchases.
    4. Developed positive customer relationships through friendly greetings and excellent service.
    5. Answered questions regarding the store and its merchandise.
    6. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
    7. Maintained cleanliness and presentation of stock room and production fl oor.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Fine Arts In Media Arts And Animation

Customer Relations Specialist/Manager Resume

Headline : To obtain a career using my outgoing personality, great interpersonal skills, strong work ethic and attention to detail. These skills allow me to quickly and seamlessly be integrated into a team setting, while my self-motivated attitude ensures productivity when working alone.

Skills : All Computer Software. All Office equipment. Costumer service expert.

Description :

    1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    2. Create, maintain, and enter information into databases.
    3. Use computers for various applications, such as database management or word processing.
    4. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
    5. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    6. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    7. Schedule and confirm appointments for clients, customers, or supervisors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
High School Diploma

Customer Relations Specialist/Analyst Resume

Objective : Customer Service, Call Center, Mortgage and Banking My Career Objective is to give second to none Customer Service as I become part of your company. I follow instructions easily and give 100% of myself everyday I come to work. I am ready to prepare documents and place requested orders for customers as they are assigned to me. I believe listening and understanding written and verbal instructions are a detrimental part of any job.

Skills : Customer Service, Cash Handling, Customer Relations, Supervising, Sales, Basic Computer Skills, Cashier.

Description :

    1. Processed written or verbal complaint from homeowners, internal and/or external departments according to service level agreements and establish schemes, sorted incoming mail in accordance to RESPA guidelines.
    2. Handled, diffused and resolved escalated customer inquiries, complaints, billing questions and other service requests.
    3. Resolved escalated written complaints from customers via phone and/or written correspondence while maintaining strict compliance with RESPA guidelines.
    4. Interfaced daily with internal and external partners to resolve issues.
    5. Met performance expectations within service level agreements (SLA) guidelines for assigned accounts based on individual goals and objectives/ Worked on special projects as assigned by management.
    6. Processed account maintenance exceptions by ensuring that all current and accounts out of SLA have been worked according to standardized department procedures.
    7. Ensured appropriate correspondences were sent to the homeowners.
    8. Trained new employees and/or co-workers on processes within the department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Jr. Customer Relations Specialist Resume

Objective : To obtain a challenging position within the administrator field which enables me to practice my well developed administrative skills, which include superior customer service skills, compliance with policy and procedures, excellent computer skills and the ability to prioritize and handle multiple tasks. In addition to practicing my current skill set, I am looking for an opportunity that can provide further professional growth and development.

Skills : Strong interpersonal skills; Impeccable written and verbal communication skills; Works well within a team and individually; Microsoft Office; Excel; Word.

Description :

    1. Took responsibility for answering the telephone lines for incoming calls, dealing with inquiries, use of fax and e-mail facilities.
    2. Provided a high standard of customer service including receiving visitors, maintaining attendance records of Service staff and Ensured that a welcoming, professional environment is maintained in the office area.
    3. Maintained logs for all upper management on Service Satisfaction Ratings Provided clerical support under the supervision of the Service Manager to include filing, copying and database input.
    4. Was responsible for covering for the phone operator and cashier when breaks or shift covers were needed.
    5. Assisted customers with estimates, opening and closing repair orders, ordering parts and quality control of parts that were delivered.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma In General

Customer Relations Specialist Resume

Objective : People focused, accomplished public relations professional with over 10 years of sales, delighting customers, and resolving the highest level of customer complaints. Proven history of exceeding expectations and willingness to take on extra responsibilities.

Skills : Microsoft Office, Microsoft Word, Microsoft Windows, Microsoft Office Suite.

Description :

    1. Attracted potential customers by answering product and service questions; suggesting information about other products and services.
    2. Opens customer accounts by recording account information.
    3. Maintained customer records by updating account information.
    4. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    5. Maintained financial accounts by processing customer adjustments.
    6. Recommended potential products or services to management by collecting customer information and analyzing customer needs.
    7. Prepared product or service reports by collecting and analyzing customer information Contributed to team effort by accomplishing related results as needed.
    8. Met or exceeded monthly sales quotas during entire term of employment Received multiple Outstanding Service Awards Skills Used Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Muilti-tasking.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's (need 1 More Semester) In Sociology