Inbound Call Center Representative Resume Samples

An Inbound Call Center Representative will work in call centers to support and cater to the needs of the customers either through phone, emails or faxes. The myriad of job tasks performed by these representatives are mentioned on the Inbound Call Center Representative Resume as follows – handling customers’ complaints and issues; resolving the problems, dealing with customer’s transactions associated to new account activation or terminating old account; providing alternative solutions to customers, making financial decisions in order to manage customer account; receiving large amounts of inbound calls, and seizing opportunities to up-sell products or services.

The area of proficiency commonly expected on resumes includes the following – prior work experience, the track record of over-crossing sales quota; strong phone speaking skills, familiarity with CRM systems, and ability to multi-task. As on-the-job training is provided, employers don’t expect anything beyond a high school diploma or GED.

 

Inbound Call Center Representative Resume

Objective : Seeking a position that will allow to apply communication and problem solving skills with opportunities for advancement. 10 year background in customer service, sales, technical support and 3 years of management experience represent unique combination of abilities.

Skills : Cleaning, Stocking, Communication skills, And Computer.

Description :

    1. Achieved Customer Service objectives by utilizing, probing and consultative sales techniques.
    2. Assist new and current customers, including selling products, entering account information into the computer system.
    3. Assist customers and educating them about availability of products and services in their area.
    4. Promoted additional services that add value to the customers current service package.
    5. Demonstrated the ability to overcome objections, and troubleshoot issues explain features and the benefits or the company's services.
    6. Part of the Customer Service organization with a great emphasis on One  Eliminating the need for customers calling multiple times for the same reason.
    7. Visiting the home of customers whom were elderly and handicap.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business


Sr. Inbound Call Center Representative Resume

Summary : Proven ability to utilize inspiring leadership, personal drive, creative vision, and analytical skill to yield successful delivery of both team and individual goals, actively contributing to organizational growth.

Skills : Professional Impression On Visitors, Callers.

Description :

    1. Attracted potential customers by answering product and service questions; suggesting information about other products and services.
    2. Opened customer accounts by recording account information.
    3. Maintained customer records by updating account information.
    4. Maintained financial accounts by processing customer adjustments.
    5. Able to adapt to tone, language and style for different customers and situations Resolved product or service problems.
    6. Prepared product or service reports by collecting and analyzing customer information.
    7. Contributed to team effort by accomplishing related results as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Inbound Call Center Representative III Resume

Objective : Over years of customer service experience, understanding the importance of putting a client/ guests needs into consideration first. Work well in a team environment, have training skills.

Skills : Customer Service, Computer, Phones, Fax.

Description :

    1. Receiving inbound calls from prospective clients, inquiry about DirecTv services.
    2. Referencing the requested, or required, information in Agent Answer Center to insure a confident & comfortable sale.
    3. Using the "pain & gain" method to effectively target the callers situation, referencing back to that information, if needed, by taking detailed call notes.
    4. Building strong relationships with the caller, earning trust by exemplifying strong integrity, as well as being knowledgeable and professional in every situation.
    5. Receiving confidential information, such as social security numbers & credit card numbers to finalize an order.
    6. Meeting and exceeding multiple percentage bars to earn commissions for that week.
    7. Updating the team board, participating in team meetings, and responding to authority, including my team lead with respect and a willingness to learn.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Inbound Call Center Representative II Resume

Summary : To be challenged, involved and engaged with increased responsibilities at a growing and respectable organization. Strong planner committed to accomplishing goals and objectives.

Skills : Fast learner, Good Communication Skills.

Description :

    1. Researched customer orders and rectified discrepancies.
    2. Verified corporate benefits for employees and general office duties.
    3. Calling and registering Dentists/Hygienists for continuing education events.
    4. Created, processed and compiled expense reporting; created forms and documents  Faxed and Filed.
    5. Provided information by telephone to customers and business partners concerning product deliveries, returns, and exchanges.
    6. Diagnosing assessing and resolving problems or issues timely within the established level of service.
    7. Provided excellent customer service at all times.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AAS

Inbound Call Center Representative I Resume

Summary : Conscientious and organized individual with exceptional time management ability. Personable team player with superior communication and interpersonal skills.

Skills : Community Outreach, Customer Service Skill.

Description :

    1. Responsible for processing online orders from a production assembly line with a degree of 85% accuracy or better.
    2. Ability to pack online orders from the assembly line to ensure customer satisfaction.
    3. Inspected quality of clothes, fragrances, shoes, and towels, etc.
    4. To ensure online orders were being processed correctly.
    5. Assisted with the other new hires to ensure they performed their job effectively and accurately.
    6. Provided training for new hires to ensure they performed their job effectively and accurately.
    7. Maintained an 85% accuracy or better performance to ensure excellent customer satisfaction with their online orders.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Psychology

Outbound/Inbound Call Center Representative Resume

Headline : Desiring a position with skills in customer services that require problem solving, excellent public relations that maintain a commitment to professionalism, customer satisfaction and account retention.

Skills : Powerpoint, Computer Skills, Phone Skills, Typing, Team Player.

Description :

    1. Determines requirements by working with customers.
    2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    3.  researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Skills Used Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintains call center database by entering information.
    7. Keeps equipment operational by following established procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School

Associate Inbound Call Center Representative Resume

Objective : Over 10 years of customer service experience, understanding the importance of putting a client/guests needs into consideration first. Work well in a team environment, have training skills, as well as the ability to remain humble as learn a new position.

Skills : Microsoft Office Word.

Description :

    1. Determines requirements by working with customers.
    2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintains call center database by entering information.
    7. Keeps equipment operational by following established procedure.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Lead Inbound Call Center Representative Resume

Summary : Able to multi-task is commendable, along with a very good sense of how to adapt to new surroundings.

Skills : Microsoft Word, Excel, Power Point, Internet.

Description :

    1. Obtain customer's names, addresses, and billing information, product numbers.
    2. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
    3. Receive and respond to customer complaints.
    4. Check inventory records to determine availability of requested merchandise.
    5. Compute total charges for merchandise or services and shipping charges.
    6. Recommend merchandise or services that will meet customers' needs.
    7. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Associate Of Science

Inbound Call Center Representative/Executive Resume

Summary : Result oriented professional with more than 15 years of experience in customer service walk in facilities or call centers. Extremely well in fast paced environments; meet efficiency levels, sales targets, and quality assurance standards. Committed to excellence. Works well as a part of team as well as independent.

Skills : MS Office, Word, Excel, Power Point, Outlook.

Description :

    1. Responded to customer inquiries and requests and resolved issues efficiently and professionally.
    2. Strive for one-call resolution of customer issues.
    3. Complete ongoing training to stay abreast of product, service and policy changes.
    4. Demonstrate best judgment in the disbursement of adjustments and credits.
    5. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
    6. Exercised strong interpersonal communication skills with customers and department personnel.
    7. Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Inbound Call Center Representative/Analyst Resume

Headline : To become a viable partner, able to assist the organizations development and advancement goals. Approachable personality, coupled with excellent communication skills as well as great analytical ability allow to provide a high quality standard of work and the necessary support to grow within the company.

Skills : Results-driven Great Planning And Organizational Skills.

Description :

    1. Receive inbound calls including transferred sales leads and calls from current and potential customers.
    2. Answer questions about the product details, the company, and issues with account for the customers.
    3. Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
    4. Perform basic account maintenance activities.
    5. Meet Quality Assurance Requirements and other key performance metrics.
    6. Handle inbound disconnect/downgrade calls from existing customers.
    7. Responsible for skillfully retaining customers through positive customer relationship building.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Liberal Arts

Asst. Inbound Call Center Representative Resume

Summary : Recent graduate of business skills program with 5 years of customer service experience. Able to listen effectively and communicate ideas clearly to create strong relationships with clients. Strong organizational and problem solving skills.

Skills : Industry With Underwriting.

Description :

    1. Handling inbound and follow up calls related to health, saving, and retirement or other human resource related issues.
    2. Identify and resolve customer issues providing additional information and feedback to customers as necessary.
    3. Navigate in a Windows based system through a series of databases in order to access the appropriate information to service the customer.
    4. Coordinates and expedites customer inquiries to other departments for resolution.
    5. Research information and provide follow up to customers as required.
    6. Presently rated as a top scorer when it comes to quality and customer service.
    7. Skills Used Excellent communication skills, amazing problem solving skills, and sense of urgency.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Fashion Design

Associate Inbound Call Center Representative Resume

Summary : Proven ability to utilize inspiring leadership, personal drive, creative vision, and analytical skill to yield successful delivery of both team and individual goals, actively contributing to organizational growth.

Skills : Customer Service, Account Resolution, Clerical, Direct Care.

Description :

    1. Obtained, verified and analyzed financial information to determine eligibility.
    2. Consulted with customers on repayment options on prior loans.
    3. Interviewed clients or authorized representative to gather information to determine eligibility for loans.
    4. Conducts reviews to determine or verify eligibility or continued eligibility and benefit level.
    5. Handled escalated calls to resolve customer complaints or provided an escalation pathway for account issues which could not be resolved in order to maintain customer satisfaction.
    6. Documented customers accounts for all interactions.
    7. Reached productivity which is routinely measured via averages and phone criteria, with a known department goal.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Criminal Justice

Inbound Call Center Representative/Coordinator Resume

Summary : Detail-oriented, and conscientious self-starter, able to strategist and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

Skills : Type 32 words a minute.

Description :

    1. Responsible for making sure the customer was happy with the services they were provided.
    2. Making sure they understood their bill and everything on it.
    3. Explaining everything in a way that they understood everything they were being charged for.
    4. Skills Used to demonstrate the skills of patience and kindness.
    5. As customers call in mad and didn't understand what they were being charged for.
    6. Demonstrated my personable skills as being able to let the customer know that totally understood.
    7. Provide customers with hotel reservations, coupons, and routing to their destinations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Inbound Call Center Representative/Executive Resume

Summary : Desire opportunity to use people skills, great customer service experience to provide excellent experience on both the buy and sell side. Good communication skills, able to work with all type of people and display a strong work ethic.

Skills : Excel, Microsoft Word And Powerpoint Experience.

Description :

    1. Inbound Sales Agent Adhered to all regarding telemarketing services.
    2. Created a superior customer experience leaving the customer with a good feeling with services in general.
    3. Effectively executed required call strategy to maximize conversion opportunities.
    4. Accurately disclosed the terms and conditions of each offer to ensure that the customer fully understands what agreeing to.
    5. Projected a positive and professional attitude toward all customers.
    6. Met and exceeded all performance metrics and maintained reliable essential performance.
    7. Established policies and procedures to meet customer needs while assisting with their cellular concerns.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Master of Science

Inbound Call Center Representative/Supervisor Resume

Objective : Highly qualified Inbound Call Center Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and the collaborative environment on which your company prides itself.

Skills : Long term care, Call Center, Customer Service, Warehouse, Clerical.

Description :

    1. Responsible for all aspects of meeting customer expectations.
    2. Registered customers for new service and helped answer existing customer questions about their plans.
    3. Solved telephone service problems and advised customers on unit operations.
    4. Consistently received great customer reviews.
    5. Solve the problem and to make sure that's all they need.
    6. Complied and Met Monitoring Scores Goal on a Weekly Basis.
    7. Registered customers for new service and helped answer existing customer questions about their plans.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Inbound Call Center Representative Resume

Objective : Seek a challenging position where able to utilize previous sales and customer service experience. Interested in joining an organization where good ethics and successes are rewarded and recognized and with this recognition there is an opportunity for advancement.

Skills : Microsoft Word, Excel.

Description :

    1. Handled approximately 180 Inbound Calls Per Day.
    2. Handled all Technical Inquiries in Relation to Security, Retail and Video Equipment.
    3. Complied and Met Monitoring Scores Goal on a Weekly Basis.
    4. Made Outbound Collections Calls to Delinquent Clients.
    5. Registered customers for new service and helped answer existing customer questions about their plans.
    6. Solve the problem and to make sure that's all they need.
    7. Completing transactions, forwarding requests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General And Business