Apple Technician Resume Samples

An Apple Technician is responsible for servicing, fixing, and repairing Mac desktops/laptops and servers. The job description entails collecting data to diagnose and provide the needed solution to customers. A well-drafted Apple Technician Resume mentions the following core duties – analyzing and performing repairs related to Mac systems, operating issues, and their peripherals; installing, configuring and installing and maintaining Mac Systems, their peripherals, and mobile devices; partnering with IT help desk and network infrastructure teams, performing diagnostic tests to evaluate and isolate system problems, suggesting suitable solutions, assessing system configuration and software; and carrying out data backups of Apple equipment.

The most sought-after skills include the following – familiarity with Apple’s operating systems, experience in working with Apple’s Remote support technology, Apple Remote Desktop, MS Office software for Mac and Mac imaging solutions; and the ability to comply with regulations. A relevant diploma is commonplace among job applicants.

Apple Technician Resume example

Apple Technician Resume

Summary : Experienced team leader and project leader. Excellent verbal and written communication skills. I work very well with others. Able to train and motivate others. Self motivated and dedicated to any task presented. A self-starter able to set and reach goals. Able to work under pressure and accomplish tasks to meet deadlines.

Skills : JAMF JSS, Apple Mac OS, Apple.

Description :

    1. Led Apple Technician for six years while at CompUSA.
    2. Worked with customers one on one to diagnose and repair computer equipment.
    3. Worked in-house as well as on-site with customers.
    4. Repaired both Apple and Windows computers.
    5. Taken apart and repair Desktop/Laptop computer equipment.
    6. Trained other employees on technical and company guidelines.
    7. Dealt with manufacturer warranty issues and repairs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Graphic Design


Apple Technician Resume

Objective : Apple Technician with 3 years of experience in Installing, configuring, and maintaining on-premises and cloud-based server and storage infrastructure, and also Promoting and educating users regarding available Science IT services, including computing, storage, data protection, and technical consulting.

Skills : Troubleshooting, Networking, Java, Bash, Debian, RHEL,SUSE, Microsoft Windows Server, NetBSD, Android, C#.

Description :

    1. Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.
    2. Diagnosed and repaired hardware issues, completely built computers, troubleshoot technical issues and install software applications.
    3. Installed, repaired, maintained, and upgraded Apple Desktop and Notebook Computers.
    4. Performed maintenance on printers.
    5. Performed Device Configurations on Apple Mobile Devices.
    6. Verified and overhauled target hard disk.
    7. Identified the most up-to-date version of firmware available.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Apple Technician Resume

Objective : Participating and occasionally leading group meetings, peer group technical data exchange, and process improvement teamwork with customers to identify, troubleshoot, and resolve issues and problems of moderate scope that deal with computers, software, operating systems, and peripherals.

Skills : Troubleshooting, Networking, Java, Bash, Debian, RHEL,SUSE, Microsoft Windows Server, NetBSD, Android,C,C++, C#.

Description :

    1. Configured local administrator user account and network connections.
    2. Managed to identify existing utility and acted accordingly.
    3. Administered Software Update utility Managed file system journaling of Mac OS X Utilized the appropriate purpose and format of Internet Protocol (IP) addresses and subnet masks.
    4. Worked and tracked repairs with company ticketing systems from date of hire.
    5. Added RAM, Hard Drives, Video cards, Peripherals, DVD and CD Rom Drives on Desktop as well as Laptop PCs.
    6. Helped all customers with their current and future tech support needs: provided solutions for their challenges.
    7. Provided and installed hardware, including desktops, laptops, printers, scanners, tablets and smartphones.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Apple Technician Resume

Headline : Seeking an Apple Technician position with a growth-oriented company offering opportunities for advancement and professional development. Also, I am looking for a position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward growth and advancement.

Skills : Graphic design, Computer Building, Hardware repair, software design and repair, and always looking for a new challenge.

Description :

    1. Provided face-to-face customer support (Tier 3 Help Desk) for hardware/software troubleshooting and diagnosis, as well as customer education.
    2. Managed all aspects of the support workflow, including prioritization of customer requests and repairs.
    3. Repaired Apple hardware and software products as a certified Apple Technician- meticulous attention to detail.
    4. Ensured repair room and fellow technicians always prepared with correct tools and equipment.
    5. Troubleshot and repaired iPhone hardware on the component level.
    6. Listened to customers' needs and then made recommendations on new technologies that would best benefit them.
    7. Instructed/ provided hardware and software sales solutions to long-time Apple customers as well as new customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Apple Technician Resume

Headline : To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Skills : Training Skills, Repairing Skills.

Description :

    1. Taken scheduled appt.
    2. Updated software on mobile devices.
    3. Performed modular repairs on mobile devices.
    4. Trained customers on how to properly use Apple products.
    5. Performed data migration from computer to mac.
    6. Ran diagnostics on mobile devices.
    7. Provided video conferencing and A/V support, including deploying and maintaining equipment, setting up meetings, and training users.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Apple Technician Resume

Summary : Apple Technician professional with 9 years of combined experience in computer repair, sales, customer support, and training. Expertise assisting customers with advanced computer troubleshooting and repair in addition to advancing corporate strategy, streamlining operations, and maximizing organizational growth within a repair environment.

Skills : Sales, Sales Support, Computer Hardware, Computer Repair, Customer Service, Windows, Mac OS X, Word, Medical Terminology, Networking, Marketing, Management, Public Speaking, Powerpoint, Team Building, Outlook.

Description :

    1. Helped new owners get started and current ones get quick, efficient support -- developing strong, positive relationships with Apple.
    2. Quickly assessed their situation.
    3. Provided personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.
    4. Helped Apple maintain strong relationships with customers, I contributed to the companies ongoing success.
    5. Provided support and direction for using Lab institutional services (e.g., mail, calendar, backup, AV).
    6. Participated in process improvement projects, including the evaluation, selection, and integration of new services as well as improvements in efficiency and effectiveness of current processes.
    7. Maintained complete and accurate records of all support requests and incidents and customer activity in the ServiceNow and another ticketing system.
        Years of Experience
        Experience
        7-10 Years
        Experience Level
        Level
        Management
        Education
        Education
        Vocational In Computer Networking

        Apple Technician Resume

        Summary : Apple Technician for 8 years. I currently work at Apple Part-time Through my time with Apple I have learned to ask questions and be bold with recommendations while concentrating on the experience. Sometimes, this can also mean doing what is necessary to repair the relationship when the product has failed the customer's expectations.

        Skills : Microsoft Office, Project Management, WordPress, IOS, Mac OS X, Indesign, Filemaker Pro, Database Management, Data Analysis.

        Description :

          1. Trained is traditional weekly newspaper that circulate in a hard something else proud to do everyday in my role at copy format to a Newspaper that has a both a web Apple to help the customer make better use of there component as well as physical distribution.
          2. Assisted customers over the phone with repairing Apple phones, iPads, and iPods.
          3. Used multiple computer systems simultaneously.
          4. Maintained interpersonal skills in stressful situations.
          5. Experienced in service ticketing system and queue management.
          6. Performed installation, removal, and management of application on macOS platform.
          7. Knowledged of diagnostic tools of production detection and resolution.
            Years of Experience
            Experience
            10+ Years
            Experience Level
            Level
            Senior
            Education
            Education
            B.A. In Communication

            Apple Technician Resume

            Objective : Experienced managing and troubleshooting operating systems including Windows, macOS, ChromeOS, Linux, iOS, and Android, and also Experienced managing and troubleshooting workstation and mobile systems, printers, and related peripherals and equipment.

            Skills : Technical, Supervisor, Sales Support.

            Description :

              1. Driven sales and providing product support.
              2. Kept current on Apple and computer product changes or new product launches.
              3. Driven sales and providing product support.
              4. Exemplified superior Apple knowledge and expertise in troubleshooting and repairs.
              5. Worked with the vendor to resolve complex problems and ensures customer satisfaction.
              6. Assessed customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
              7. Repaired flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skillsets.
                          Years of Experience
                          Experience
                          2-5 Years
                          Experience Level
                          Level
                          Executive
                          Education
                          Education
                          MA

                          Apple Technician Resume

                          Headline : Adaptive, resilient, respectful, and focused. Able to perform all primary duties and secondary duties. Quick learner and provider of immediate questions and feedback. I promote a cohesive work environment while maintaining the workload.

                          Skills : Microsoft Office, Word Processing, Logic Pro Recording, Powerpoint, IMovie, Outlook Express, Final Cut Pro, Excel.

                          Description :

                            1. Desired to continue learning about technology and eagerness to learn about Apple products.
                            2. Contributed to the companies objectives by meeting minimum sales qualications as a technician.
                            3. Created promoters of our brand by providing transformational experiences to every customer.
                            4. Driven sales and provided product support.
                            5. Assessed customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
                            6. Repaired flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skillsets.
                            7. Kept current on Apple and computer product changes or new product launches.
                            Years of Experience
                            Experience
                            5-7 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            High School Or Equivalent

                            Apple Technician Resume

                            Headline : Experienced setting up and troubleshooting A/V equipment, including video displays, projectors, microphones, digital signage, and speaker systems.

                            Skills : Analyst, Consultant.

                            Description :

                              1. Superiored Apple's knowledge and expertise in troubleshooting and repairs.
                              2. Worked with the vendor to resolve complex problems and ensures customer satisfaction.
                              3. Performed installation, removal, and management of applications on the macOS platform.
                              4. Provided support for the scientific and production environment including integration and maintenance of data analysis, data acquisition and instrument control applications, and/or Lab support environment.
                              5. Provided analysis and consulting support to customers to determine hardware, software, or system requirements and apply the results of this analysis to the acquisition and deployment of a computing infrastructure that meets customer requirements.
                              6. Worked with customers to identify, troubleshoot, and resolve problems and issues of a moderate scope dealing with computers, software, operating systems, and peripherals.
                              7. Worked with the vendor to resolve complex problems and ensures customer satisfaction.
                            Years of Experience
                            Experience
                            5-7 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            GED