Help Desk Resume Samples

As a Help Desk, the person will be responsible for providing technical assistance and support to the company’s clients with their computer systems, software and hardware issues. The job description involves responding to queries, running diagnostic programs, determining and implementing solutions and isolating programs. The Help Desk Resume indicates the following duties – monitoring and responding quickly to received requests; creating step-by-step training materials, providing technical assistance and support for incoming concerns, running diagnostic problems and training incoming staff.

Those seeking this job position must be able to show evidence of the following on their resumes – proven work experience, ability to diagnose and resolve technical issues; strong communication skills, and a strong understanding of computer systems and other tech products. A degree in Computer Science or IT is commonly seen on most of the successful resumes.

Looking for drafting your winning cover letter? See our sample Help Desk Cover Letter.
Help Desk Resume example

Help Desk Resume

Objective : Responsible for Setting up user configurations for hardware and software, Providing printer support, and also Unlocking user accounts and software locks.

Skills : Information Technology, Management SKills, Multitasking.

Description :

    1. Responsible for managing the Help Desk: identified, prioritized, and resolved reported issues.
    2. Created an environment that fostered new thinking to produce timely and reliable solutions.
    3. Worked with College Computer Center managers to create/ manage IT service agreements (SLAs).
    4. Developed/maintained formal standard operating procedures for consistency; increased productivity.
    5. Conducted meetings with technicians to address issues and updates on problem resolutions.
    6. Developed/established phone/ticket escalation processes to ensure information within organization.
    7. Determined root cause of issues and communicated appropriately to internal and external customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's


Help Desk Resume

Objective : Dedicated and focused worker with experience in help desk. Specializes in customer support and troubleshooting. Capable of efficiently multitasking and offering high-quality results. Cool-headed, friendly, and professional.

Skills : Billing, Filing, Organizations, Scheduling, Payroll.

Description :

    1. Managed call flow and responded to technical support needs of customers.
    2. Resolved customer issues in a clear, courteous and straightforward manner.
    3. Demonstrated professionalism and courtesy with customers at all times.
    4. Resolved problems with malfunctioning products.
    5. Conducted research to address customer concerns.
    6. Activated accounts for clients interested in new services.
    7. Researched, troubleshot and resolved complex problems independently.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Progress


Help Desk Resume

Objective : Goal-oriented, driven, and resourceful Help Desk professional with experience as a Security Analyst, Helpdesk Customer Service Representative, and Operations Intern. Excel at training and working with customers.

Skills : Computer Programming, Management Skills, Planning SKills.

Description :

    1. Responsible for performing all aspects of call handlings supporting over 500 applications.
    2. Responsible for problems and incidents reported.
    3. Responsible for following up to ensure eventual resolution be it resolved by myself or escalated.
    4. Responded/troubleshoot any system or user errors reported by email or Service pages requests.
    5. Researched, formulated & defined issues reported in order to classify problem calls, document technical troubleshooting, and/or solutions in the problem management system to provide information for IT quality improvement.
    6. Served as one of the resident experts on technologies and functions supported in the Assurant environment in order to help other analysts keep up-to-date on changes in technology, systems, and processes.
    7. Reported any potential Major Incidents to the response team as well as worked to resolve.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associates Of Applied Science

Help Desk Resume

Objective : Highly qualified Help Desk with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Microsoft Word, Monitoring Skills, Management Skills.

Description :

    1. Handled complex customer escalations to completion.
    2. Resolved technical issues for sales representatives for PCs, systems, applications, and escalated orders.
    3. Provided help desk support through side by side, Q instant messenger, and email.
    4. Self-taught to generate orders through USOC coding in ATT legacy systems.
    5. Provided feedback to representatives based on escalation resolution to increase their skills to handle complex issues effectively.
    6. Monitored the Technical Bridge to quickly report system trouble, open tickets, and escalate to the next level.
    7. Worked with new employees to make sure they understood the applications as well as how the call system works.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Information Technology

Help Desk Resume

Objective : A solution-focused help desk specialist skilled in providing rapid, in-depth customer support. Proven ability to diagnose problems, find the root cause, and supply lasting solutions. Extensive end-user training experience. Experienced in communicating information in an easily understood format to a diverse customer base. Proficient in a number of operating systems and applications. A solid reputation for professionalism and responsiveness.

Skills : Computer Skills, Writing SKills, Planing SKills.

Description :

    1. Responded to customer telephone inquiries and complaints.
    2. Gathered information, researched/resolves inquiries, and logs customer calls.
    3. Communicated appropriate options for resolution in a timely manner.
    4. Informed customers about services available and assessed customer needs.
    5. Provided functional guidance, training, support, and assistance to lower-level staff.
    6. Scheduled work to ensure accurate phone coverage, monitored priority of calls, and shifts escalated calls to assure resolution of problems.
    7. Prepared standard reports tracking workload, response time, and quality of input.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate In Business

Help Desk Resume

Objective : Seeking a Help Desk position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : MS Office, Computer Skills, Planning SKills.

Description :

    1. Answered incoming calls from customers to resolve problems with their online accounts in a timely manner within company policies, handle complaints, and answer inquiries and questions about our product and services.
    2. Transfer funds from various online bank account as necessary, balance and reconcile bank statements, issues stop payments on checks, reissues checks, and clarify NSF checks.
    3. Opened and closed accounts, Performed transactions in the areas of checking, savings, deposits, and withdrawals, and posted payments to the proper account.
    4. Accepted deposits and cashes checks from customers and makes the necessary updates in the banking system.
    5. Pulled check copies from bank archive disks as needed.
    6. Helped customers resolve any issue or problem related to their online accounts through telephone support.
    7. Provided customers information about bank's products and services in a pleasant and professional matter.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Help Desk Resume

Objective : A highly knowledgeable technician with over three years of experience in both desktop support and help desk. Proven abilities in customer service and consultant work. Strengths in organization, oral communication, critical thinking, and project management.

Skills : Vmware, IPad, Microsoft Office.

Description :

    1. Assisted users to diagnose and solve data communication problems.
    2. Set up user accounts, regulating and monitoring file permissions to ensure security.
    3. Diagnosed, troubleshoot, and resolve hardware, software, and network problems.
    4. Answered inquiries via phone and email in regards to computer software and hardware problems.
    5. Responsible for documentation of all client information via auto task ticketing system.
    6. Installed and performed repairs to hardware and peripheral equipment.
    7. Configured and managed Cisco phone systems.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's

Help Desk Resume

Objective : Hardworking, organized, Help Desk professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.

Skills : Technology knowledge, Operating Skills, Analyzing SKills.

Description :

    1. Answered help desk telephones for assigned accounts and responds to customer inquiries to ensure customer needs are met.
    2. Assisted customers in resolving technical problems and providing guidance regarding software and hardware problems.
    3. Resolved and or referred to more complex technical problems through a defined escalation process.
    4. Followed up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
    5. Logged and tracked inquiries using a problem management database and maintain history records and related problem documentation.
    6. Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries are resolved appropriately.
    7. Analyzed and evaluated inquiry problem reports and make recommendations to reduce help desk call rates.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science

Help Desk Resume

Objective : To establish a long-term career in a company where I may utilize my Help Desk professional skills and knowledge to be an effective Help Desk and inspiration to those around me.

Skills : Testing Skills, Installation Skills, Computer Skills.

Description :

    1. Provided remote support to users of the company in the resources provided by the IT department.
    2. Registered, monitored, and resolved all incidents reported.
    3. Transferred company employees to specialized departments for further resolution.
    4. Developed operational activities in company servers.
    5. Verified and performed backups on company servers.
    6. Performed other duties assigned by the immediate supervisor.
    7. Installed, tested, and configured new workstations for employees.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Computer Engineer

Help Desk Resume

Objective : Responsible for Analyzing issues, asking appropriate questions and problem-solving methodologies. Walk the customer through the problem-solving process and attempt to isolate the problem and identify a solution, if possible. If unable to solve the issue, refer the issue to more experienced staff.

Skills : Windows 7, Customer Service, ServiceNow, Knowledge of Networking, Ability to install, test, and troubleshoot hardware and software, Ability to create/manage users, Microsoft Word.

Description :

    1. Maximized operational efficiency in the organization by providing timely resolution to the information processing questions and effectively managing these problems to continuously improve the quality of the Help Desk service, system availability, and the effectiveness of training.
    2. Worked closely with team members to meet or exceed all customer service requirements.
    3. Monitored and managed phone queue, as well as the ticketing system.
    4. Answered inbound calls from customers, internal or external, regarding trouble repair for Windstream product and services.
    5. Utilized and navigated in multiple systems to verify and perform trouble isolation and repair of service.
    6. Recommended products that enhance or resolve a customers issue.
    7. Possessed technical aptitude for performing technical tasks to resolve issues.
          Years of Experience
          Experience
          2-5 Years
          Experience Level
          Level
          Executive
          Education
          Education
          Bachelor's