Call Center Representative Resume
Summary : To utilize my knowledge and expertise in which I have achieved to provide professional and appropriate services that are required and expected as related to given job duties and responsibilities. Also to obtain a position in which my customer service and general office skills will contribute to greater office efficiency and productivity.
Skills : Supervisor, Customer Service, Microsoft
Description :
- Schedules patient appointments according to the protocols/guidelines, answers the telephone promptly in a courteous and professional manner.
- Obtains and enters accurate demographic information into the electronic health record (address, telephone number, insurance information, etc. ).
- Informs caller of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival, and discharge guidelines.
- Performs outbound calls to cancel or reschedule patient appointments and/or provide additional information as needed.
- Communicates to supervisor cases needing a higher level of intervention in a timely manner.
- Maintains proper and accurate documentation of all activities as determined.
- Maintains performance expectations such as average calls answered, average talk time, and other performance metric requirements.
Experience
10+ Years
Level
Senior
Education
Diploma
Call Center Representative/Sales Associate Resume
Objective : To obtain a position as a healthcare professional / customer service representative where my demonstrated capability of providing first - stage patient care, exceptional knowledge about providing health care and desire of upgrading my skills can be fully utilized.
Skills : Customer Service, Sales Experience, Register/ Computer Experience
Description :
- Assisted both English and bi-lingual callers accomplishments helping the community find help and also helping veterans.
- Interpersonal communication skills assisted in relating to and assisting customers, as well as co-workers and supervisors.
- Received multiple comments from customers for professional, helpful, quick, and efficient service.
- Quality check orders processed through the call center, as well as complaints submitted through the website.
- Evaluated the accuracy and quality of data entered into the agency management system.
- Prioritize assignments, follow-up to ensure task completion, and manage multiple projects.
- Documented all aspects of customer interactions in accounts and bank call center systems.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Arts
Call Center Representative Resume
Objective : To become a part of a successful, growing organization. One that will allow me to make use of my mid-level management skills in a Call Center/Customer Service/Medical Office environment. A position requiring strong organizational and time management skills as well as the ability to plan budgets, train staff, and increase growth and revenue within the company.
Skills : Customer Service, Retail Sales, Communication, Microsoft Office
Description :
- Assured speedy resolutions of inquiries utilizing all available channels such as phone, mail inquire and e-mail inquiries
- Maintained up-to-date knowledge of the illinois tollway regulations and polices as they apply and adhere to the privacy act as it regulates to the confidentiality of information release.
- Use computers for various applications, such as database management or word processing.
- Offered settlement amounts and process credit card information on payment immediately while speaking with customers on the phone making sure payment settlement was not reject.
- Activate restart and purchase transponders, performed other duties as assigned by management.
- Accomplishments doing my best to keep the call volume down, open for front desk coverage when needed.
- Handled customer inquiries, complaints, billing questions, and payment extensions.
Experience
2-5 Years
Level
Executive
Education
Socialology
Inbound Call Center Representative Resume
Objective : Customer Service Representative with a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Skills : Microsoft Office, Troubleshooting, Conflict Resolution, Communication
Description :
- Properly directed inbound calls in phone queues to improve call flow.
- Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax.
- Provided accurate and appropriate information in response to customer inquiries, troubleshoot issues, and resolve complaints.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Provided input to assist in selection and implementation of new phone system.
- Complete all required training courses and ensure the call center team is up-to-date with compliance procedures.
Experience
2-5 Years
Level
Executive
Education
BS Computer Science
Customer Service Call Center Representative I Resume
Objective : To obtain a position within a company that allows me to utilize my skills and experiences in challenging my environment and self -improvement.
Skills : Customer Service Representative, Computer Software: Microsoft Word, Cache, Beyond, Outlook, Collections, Accounts Receivable, Data Entry
Description :
- Responsibilities properly directed inbound calls in phone queues to improve call flow.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Provided input to assist in selection and implementation of new phone system.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Answering inbound calls actively greeted customers quickly and professionally provided excellent customer service maintained call center database by entering information.
Experience
0-2 Years
Level
Entry Level
Education
BA
Universal Call Center Representative Resume
Summary : Customer Service candidate whose qualifications include a high school diploma and a passion for positive communication and the satisfaction for those I serve.
Skills : Customer Service, Call Center, Excel, Word, Outlook, Cash Handling, Credit Analysis, Microsoft Word, Microsoft Excel, Micro System; Macintosh Designs; Microsoft Outlook Email
Description :
- Effectively resolved service issues by identifying the customer's complaint; determining the cause of the issue, selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; follow up to ensure resolution.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Made sure the clients were happy served as the main liaison between customers, and tech's.
- Scheduled non-emergency appointments and transportation for Medicaid enrollees.
- Correct information gathering and provided correct resolution for the problem.
- Managed to help customers over the phone and email in a timely manner.
- Other skills include correct grammar and punctuation while responding to emails.
Experience
10+ Years
Level
Senior
Education
Finance
Call Center Representative Resume
Headline : Dedicated and motivated business management undergraduate seeking an entry level assistant manager position within the state and federal agencies or private industry.
Skills : Management, Sales, Communications, Leadership
Description :
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Make reasonable procedure exceptions to accommodate unusual customer requests.
- Develop effective relationships with all call center departments through clear communication.
- Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Demonstrate mastery of customer service call script within specified timeframes.
- Build customer loyalty by placing follow-up calls for customers who reported product issues.
- Manage escalated calls, resolve account-related problems for members as well as conduct a timely follow up to ensure positive public relations.
Experience
5-7 Years
Level
Executive
Education
Diploma
Teller/Call Center Representative Resume
Objective : Experienced call center representative with extensive years of hands on experience in providing excellent customer service.
Skills : Strong Leadership, Personality, Great Communications, Ability To Type 52 WPM. Proficient In Microsoft Excel, Word, Power Point Ability To Self-Manage And Self-Motivated Ability To Adapt To Change And Perform In A Diverse Working Environment
Description :
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Obtained and examined all relevant information in order to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collected deposits and payments, and arranged for billing.
- Utilizing computer skills and phone skills, as well as interpersonal communication skills.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Experience
2-5 Years
Level
Executive
Education
Diploma
Call Center Representative Resume
Headline : Highly organized, excellent at juggling multiple tasks and working under pressure. Several years experience providing excellent customers service and professional assistance in a high-traffic healthcare office setting.
Skills : AR/AP, Billing And Coding, Mail Management, Marketing, Customer Service, Computer , Elder Care, Call Center, And Insurance.
Description :
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Answering inbound calls actively greeted customers quickly and professionally provided excellent customer service maintained call center database by entering information.
Experience
5-7 Years
Level
Executive
Education
Customer Service
Call Center Representative Resume
Objective : Receptionist who continually maintains a positive attitude while interacting with customers. Hard working, efficient with multi-tasking and possess outstanding telephone and communication skills. Seeking employment that will utilize learned skills as well as develop new ones.
Skills : Microsoft Office, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Type 65 WPM
Description :
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Analyzed call volume and average call time to monitor customer service representative performance and productivity.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Referred unresolved customer grievances to designated departments for further investigation.
- Well versed with all kinds of information that the call center deals with.
- Transferred calls to the respective place as per caller's requirements.
- Evaluated the accuracy and quality of data entered into the agency management system.
Experience
2-5 Years
Level
Executive
Education
Diploma
