Call Center Representative Resume Samples

As a Call Center Representative, the individual will act as the first point of contact among many customers of the company. These representatives will be accountable for taking orders, logging complaints, and detailing about product and service to customers. The other common duties listed on the Call Center Representative Resume include – interacting with customers through personal visit, on phone or through live chat; receiving orders from customers, entering accurate data into system software, processing customer complaints, explaining about product and service to customers and educating customers about the product warranty, guarantee, price, and service charges.

A well-crafted resume is the one that demonstrates these skills – adaptability to the changing needs of the customer, strong negotiation skills, outstanding customer skills, knowledge of MS Word, and other basic programs, familiarity with CRM system, availability for shifts and the ability to multi-task. While employers don’t expect more than a high school diploma, higher education will add value to the portfolio.

Call Center Representative Resume

Summary : To utilize my knowledge and expertise in which I have achieved to provide professional and appropriate services that are required and expected as related to given job duties and responsibilities. Also to obtain a position in which my customer service and general office skills will contribute to greater office efficiency and productivity.

Skills : Supervisor, Customer Service, Microsoft

Description :

  • Schedules patient appointments according to the protocols/guidelines, answers the telephone promptly in a courteous and professional manner.
  • Obtains and enters accurate demographic information into the electronic health record (address, telephone number, insurance information, etc. ).
  • Informs caller of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival, and discharge guidelines.
  • Performs outbound calls to cancel or reschedule patient appointments and/or provide additional information as needed.
  • Communicates to supervisor cases needing a higher level of intervention in a timely manner.
  • Maintains proper and accurate documentation of all activities as determined.
  • Maintains performance expectations such as average calls answered, average talk time, and other performance metric requirements.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Call Center Representative/Sales Associate Resume

Objective : To obtain a position as a healthcare professional / customer service representative where my demonstrated capability of providing first - stage patient care, exceptional knowledge about providing health care and desire of upgrading my skills can be fully utilized.

Skills : Customer Service, Sales Experience, Register/ Computer Experience

Description :

  • Assisted both English and bi-lingual callers accomplishments helping the community find help and also helping veterans.
  • Interpersonal communication skills assisted in relating to and assisting customers, as well as co-workers and supervisors.
  • Received multiple comments from customers for professional, helpful, quick, and efficient service.
  • Quality check orders processed through the call center, as well as complaints submitted through the website.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Prioritize assignments, follow-up to ensure task completion, and manage multiple projects.
  • Documented all aspects of customer interactions in accounts and bank call center systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor of Arts


Call Center Representative Resume

Objective : To become a part of a successful, growing organization. One that will allow me to make use of my mid-level management skills in a Call Center/Customer Service/Medical Office environment. A position requiring strong organizational and time management skills as well as the ability to plan budgets, train staff, and increase growth and revenue within the company.

Skills : Customer Service, Retail Sales, Communication, Microsoft Office

Description :

  • Assured speedy resolutions of inquiries utilizing all available channels such as phone, mail inquire and e-mail inquiries
  • Maintained up-to-date knowledge of the illinois tollway regulations and polices as they apply and adhere to the privacy act as it regulates to the confidentiality of information release.
  • Use computers for various applications, such as database management or word processing.
  • Offered settlement amounts and process credit card information on payment immediately while speaking with customers on the phone making sure payment settlement was not reject.
  • Activate restart and purchase transponders, performed other duties as assigned by management.
  • Accomplishments doing my best to keep the call volume down, open for front desk coverage when needed.
  • Handled customer inquiries, complaints, billing questions, and payment extensions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Socialology

Inbound Call Center Representative Resume

Objective : Customer Service Representative with a strong work ethic and positive attitude. Highly effective in fast-paced work environments.

Skills : Microsoft Office, Troubleshooting, Conflict Resolution, Communication

Description :

  • Properly directed inbound calls in phone queues to improve call flow.
  • Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax.
  • Provided accurate and appropriate information in response to customer inquiries, troubleshoot issues, and resolve complaints.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Provided input to assist in selection and implementation of new phone system.
  • Complete all required training courses and ensure the call center team is up-to-date with compliance procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS Computer Science

Customer Service Call Center Representative I Resume

Objective : To obtain a position within a company that allows me to utilize my skills and experiences in challenging my environment and self -improvement.

Skills : Customer Service Representative, Computer Software: Microsoft Word, Cache, Beyond, Outlook, Collections, Accounts Receivable, Data Entry

Description :

  • Responsibilities properly directed inbound calls in phone queues to improve call flow.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Provided input to assist in selection and implementation of new phone system.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Answering inbound calls actively greeted customers quickly and professionally provided excellent customer service maintained call center database by entering information.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BA

Universal Call Center Representative Resume

Summary : Customer Service candidate whose qualifications include a high school diploma and a passion for positive communication and the satisfaction for those I serve.

Skills : Customer Service, Call Center, Excel, Word, Outlook, Cash Handling, Credit Analysis, Microsoft Word, Microsoft Excel, Micro System; Macintosh Designs; Microsoft Outlook Email

Description :

  • Effectively resolved service issues by identifying the customer's complaint; determining the cause of the issue, selecting and explaining the best solution to resolve the issue; expediting correction or adjustment; follow up to ensure resolution.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Made sure the clients were happy served as the main liaison between customers, and tech's.
  • Scheduled non-emergency appointments and transportation for Medicaid enrollees.
  • Correct information gathering and provided correct resolution for the problem.
  • Managed to help customers over the phone and email in a timely manner.
  • Other skills include correct grammar and punctuation while responding to emails.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Finance

Call Center Representative Resume

Headline : Dedicated and motivated business management undergraduate seeking an entry level assistant manager position within the state and federal agencies or private industry.

Skills : Management, Sales, Communications, Leadership

Description :

  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Make reasonable procedure exceptions to accommodate unusual customer requests.
  • Develop effective relationships with all call center departments through clear communication.
  • Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Demonstrate mastery of customer service call script within specified timeframes.
  • Build customer loyalty by placing follow-up calls for customers who reported product issues.
  • Manage escalated calls, resolve account-related problems for members as well as conduct a timely follow up to ensure positive public relations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Teller/Call Center Representative Resume

Objective : Experienced call center representative with extensive years of hands on experience in providing excellent customer service.

Skills : Strong Leadership, Personality, Great Communications, Ability To Type 52 WPM. Proficient In Microsoft Excel, Word, Power Point Ability To Self-Manage And Self-Motivated Ability To Adapt To Change And Perform In A Diverse Working Environment

Description :

  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Obtained and examined all relevant information in order to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collected deposits and payments, and arranged for billing.
  • Utilizing computer skills and phone skills, as well as interpersonal communication skills.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Call Center Representative Resume

Headline : Highly organized, excellent at juggling multiple tasks and working under pressure. Several years experience providing excellent customers service and professional assistance in a high-traffic healthcare office setting.

Skills : AR/AP, Billing And Coding, Mail Management, Marketing, Customer Service, Computer , Elder Care, Call Center, And Insurance.

Description :

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Answering inbound calls actively greeted customers quickly and professionally provided excellent customer service maintained call center database by entering information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Customer Service

Call Center Representative Resume

Objective : Receptionist who continually maintains a positive attitude while interacting with customers. Hard working, efficient with multi-tasking and possess outstanding telephone and communication skills. Seeking employment that will utilize learned skills as well as develop new ones.

Skills : Microsoft Office, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Type 65 WPM

Description :

  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Analyzed call volume and average call time to monitor customer service representative performance and productivity.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Well versed with all kinds of information that the call center deals with.
  • Transferred calls to the respective place as per caller's requirements.
  • Evaluated the accuracy and quality of data entered into the agency management system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma