Customer Sales and Service Representative Resume Samples
Customer Sales and Service Representatives are responsible for selling the company’s products and services; they also need to take charge of after- sales services of the customer apart from selling the products. The most common job responsibilities listed in the Customer Sales and Service Representative Resume include assessing the customer needs, making schedules or appointments, providing product information, suggesting customers in selecting, closing order, follow up after sales and responding to customer’s issues and feedbacks.
Those seeking to make a career in this field need to demonstrate excellent sales orientation, basic MS office skills, experience in selling and service industry, interacting positively with unsatisfied customers and good communicative skills. Hiring employers prefer to hand over this job post to those candidates who portray a Bachelor’s degree coupled with few years of sales and service experience in their resume.
Objective : Highly accomplished, motivated, and respected Customer Sales And Service Representative with 2 plus years of experience specializing in aviation and logistics. Demonstrated ability to effectively communicate with clients to understand specific needs, utilizing a consultative approach to successfully handle transactions, with a strong reputation for integrity and broad-based background in sales, management, and training. Possess excellent motivational, coaching, and leadership skills.
Skills : Customer Service, Social Media Marketing, Logo Design, Photoshop, Illustrator, Creative Direction, Graphic Design
Description :
Providing assistance with bookings, rapid reward accounts and all inquiries regarding travel.
Assisting the passengers with rapid rewards accounts, updates changes and offers account information.
Assisting passengers with changes, alert in travel cancellations, rebookings during inclement weather.
Attending training, assisting with mentor sessions providing feedback to offer new enhancements for the department.
Supporting the major computer project automating the integration of northwest and delta aircraft parts.
Researched and analyzed aircraft work parts cards, and updated maintenance task inspection numbers to ensure airworthiness.
Tracked/ maintained rotatable component status for time accrual and location.
Liaising to product managers, process change managers, and program managers on aircraft parts replacements, discrepancies, inspections to document, ensuring federal compliance.
Providing remote after-hours support to domestic and international component shops, aircraft hangar, and maintenance stations.
Providing technical support for resolution or escalation of desktop/workgroup problems and requests by internal customers.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Customer Sales And Service Representative Resume
Objective : Goal-oriented Customer Sales And Service Representative with 3 years of experience. Driven by a desire to obtain a position that will permit me to apply my skills, background, and ability to work well with others.
Skills : Master Graphic Design, Digital Marketing, Social Media Marketing, Experienced in Customer Service, Fast learner, Flowhub Experience, Skilled problem solver, Attention to detail
Description :
Provided the best customer experience to whoever walked through the door.
Built rapport with old and new patients/customers to ensure they returned every time.
Offered value through signing up new loyalty account customers saving them thousands of dollars every week.
Introduced first-time patients to the product and walked them through benefits.
Welcomed each person entering the store with a warm, friendly greeting.
Educated the patients/customers on company message, strains, products, delivery methods, potency, proper storage of medicine, serving size, and tolerance.
Made unique recommendations based on experience with the products sold.
Completed daily checklists and directly maintained the appearance of the store, daily store opening, and closing duties.
Maintained compliance following all M.E.D. Procedures when completing a sale.
Responsible for all money and inventory on the sales floor or in the designated POS station.
Experience
2-5 Years
Level
Junior
Education
Associates
Customer Sales And Service Representative I Resume
Summary : Customer Sales And Service Representative I with 11 years of experience is seeking to obtain a position with a company that highlights my current skills, embodies a culture of ongoing training and provides an opportunity for advancement.
Skills : Management, Team Building, Sales, Performance Management, Team Leadership, Cash Handling, Sales Management, Coaching, Scheduling, Customer Service, Training, Communication, Microsoft Word, Microsoft Excel, Internet
Description :
Interfaced with customers via inbound or outbound calls or the internet for the purpose of selling basic products and services.
Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
Placed and/or received customer inquiries that may require deviation from a script or sales flow process.
Greeted customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Listened attentively to customer needs and concerns, demonstrated empathy while maximizing the opportunity to build rapport with the customer.
Clarified the customer requirements, probe for and confirmed the understanding of requirements or problem.
Experience
10+ Years
Level
Management
Education
Business Administration
Customer Sales And Service Representative Resume
Headline : Customer Sales And Service Representative with 6 plus years of experience is seeking to obtain a position as customer service/small business that will allow me to maximize my customer service, people oriented , problem analysis and problem solving abilities to assist customers with resolution of their issues and grow to my maximum potential to achieve corporate goals.
Skills : Customer Service, Office, Access Database, Proactive, Team Player, Highly Organized, Detail Oriented, Fluent In Spanish, Excellent Customer Service skills, Banking Skills, Office skills, Access Database, Proactive, Team Player, Highly Organized, Detail Oriented, Fluent in Spanish.
Description :
Performing customer requested research, including printing statement and check copies.
Transfering funds to cover customer overdrafts as directed by bank operations.
Escorting the appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and atm card requisition.
Monitoring the “bad address” report and attempting to track down customers and obtain updated information.
Opening set timers and close the safe deposit vault utilizing dual control.
Selling retail banking products and services to customers and prospects.
Constantly meeting the established productivity, scheduling adherence, and quality standards.
Maximizing the customer service, people-oriented skills, problem analysis and problem-solving abilities.
Experience
5-7 Years
Level
Executive
Education
College
Customer Sales And Service Representative III Resume
Summary : Customer Sales And Service Representative III with 20 plus years of experience in the Telecommunications domain is seeking to obtain a position allowing me to use my skills to provide excellent customer service experience that exceeds expectations.
Managed customer relationships by performing a full range of customer service functions.
Listened and responded appropriately to the customer's request for products and services including placing orders, scheduling installations, recommendations of company products and services in order to generate revenue.
Protected customers personal information in accordance with company policy.
Peer coaching - coaching of colleagues to improve their handling of customer complaints.
Offline support - communicated with various departments to resolve complex issues.
Retention - worked with customers to increase retainment by resolving any issue.
Acting team leader - worked with recent new hires to help with the transition from initial training in a classroom setting to handling calls from customers.
Performed side by side observations to provide coaching and development.
Handled customer escalations, provided floor support, led training classes and ran sales contests to help generate additional revenue.
Experience
10+ Years
Level
Consultant
Education
Associates
Customer Sales And Service Representative Resume
Objective : Poised and self-motivated professional with 5+ years of experience providing thorough and skillful customer service oriented leadership in the capacities of banking, management, and communication. Flexibility and adaptability with the innate ability to drive results and create customer and brand loyalty by anticipating needs and exceeding expectations. Able to establish rapport with members of diverse backgrounds with a track record of client advocacy, commercial and cultural awareness.
Skills : Inventory Management, Exceptional Customer Service, Ability To Multitask, Microsoft Efficient, Spanish Speaking, Exemplary Service And Office, Knowledge Of All Office Equipment And Programs
Description :
Researched and resolved any discrepancy a customer may find on their accounts.
Adhered to customer’s requests and acknowledge that customer financial information is private and protected no matter the circumstance.
Processed credit applications such as loans, lines of credit, credit cards, home equities, etc.
Maintained the physical appearance of the branch and stock said branch with all necessary materials to complete job tasks to their fullest potentials.
Promoted all sales products and packages when deemed fit for a customer’s needs.
Maintained a knowledgeable sense of understanding for all products sold/presented by the corporation.
Complied to the numbers and/or sales goals that must be met to the company’s standards in order for the company to remain successful.
Performed the utmost courteous and professional customer service to ensure the loyalty of the customers and the company.
Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.
Increased office organization by developing a more efficient filing system and customer database protocols.
Experience
2-5 Years
Level
Junior
Education
High School
Customer Sales And Service Representative Resume
Headline : Customer Sales And Service Representative with 5 years of experience seeking to be focused and committed to the achievement of the company's goals and objectives while pursuing the path of personal growth and development.
Skills : Effective Transmission And Interpretation Of Knowledge And Ideas. Research And Planning, Search For Specific Knowledge, Conceptualize Future Needs And Solutions For Meeting Those Needs. Human Relations, Employing Interpersonal In Conflict Resolution. Management/Leadership, Set Goals, Supervise, Direct And Guide Individuals And Groups In Realizing Those Goals Through Timely Task Completion.
Description :
Provided prompt quality service to ensure customer retention and sales support.
Helped customers succeed financially through quality retail product sales and referrals.
Exercised excellent customer service in all interactions and following up with teller referrals.
Processed cash transactions where necessary with the highest degree of accuracy.
Made sales call from store lead list, scheduled appointments and followed-up conversations.
Successfully resolved customer issues and escalations in a timely manner.
Assisted customers using self-service technologies, online banking, and atm.
Referred clients to other business partners where necessary to facilitate their needs.
Consistently delivered the highest level of customer service ensuring satisfaction.
Resolved customer complaints and concerns while earning numerous 100% customer service satisfaction ratings.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Sales And Service Representative I Resume
Objective : Customer Sales And Service Representative with 2 plus years of experience seeking to strive to achieve nothing less than excellence within your company. Surpassing not only my advancement goals, but also expectations of the company with which I obtain employment; as a result of efficiently applying my skills and experience.
Skills : Word, Excel, Powerpoint, Typing, Data Entry, Sales, Training & Development, Team Leader, Team Building, Sharepoint, Problem Resolution, Outlook
Description :
Answering customer/client requests or inquiries concerning services and products and reports problem areas.
Utilizing various systems and tools to initiate to assist and service customers.
Continually maintaining the working knowledge of all company products, services, and promotions.
Utilizing the operational systems to process purchases of all products and services.
Administering the system functions on all opening, closing, and balancing procedures according to finance guidelines.
Performing other related duties and responsibilities as assigned and/or required.
Handling customers via phone and walk-ins ordered products for customers worked with vendors to get the product for customers made deliveries to customers when needed pulled product for customers entered orders into the system.
Gathering the customer data and television program preference information, analyzing the consumer trending and presented findings/business insights to the senior management team.
Experience
2-5 Years
Level
Junior
Education
Diploma
Customer Sales And Service Representative Resume
Objective : Experienced Customer Sales And Service Representative with three-plus years in the business industry performing various human resource task while providing top-notch service in fast paced, customer- oriented team environments. An innovative, personable individual with strong communication and analytical abilities. Student of business with education covering foundational elements of management, administration, and human resources.
Skills : Fraud Detection Tools: Fraud Fighter UV Box, Operations Image Browser, Training On Most Common Fraud Scheme Staff Scheduling: Click To Staff, Cloud Cords, Excel Spreadsheet, Ones Integrated In POS Bank Systems: Argo, Pegasus, Store Vision Platform, Store Vision Teller, 3260 Hogan
Description :
Assisting with scheduling a group of 5 employees to meet forecasted needs of the branch.
Building rapport with customers by utilizing fact-finding questions to ensure financial needs were met.
Following all ethical bank/government regulations and stay abreast of policy changes to prevent major loss to the company.
Implementing new training techniques provided quarterly or on a daily basis through coaching sessions to ensure the team is aware of changes and prevent financial loss for the company.
Opening new products and services existing accounts that aid the customer in making everyday life situations manageable.
Performing notary acts as needed for consumers to expedite bank transaction and as a service offered to customers and noncustomers.
Processing daily transactions for customers and reports fraudulent checks, suspicious activity, counterfeit bills, elder fraud and other unlawful activities when found.
Pulling the bank records monthly and reviewing to ensure compliance with annual audit requirements.
Experience
2-5 Years
Level
Executive
Education
MBA
Customer Sales And Service Representative Resume
Headline : Customer Sales And Service Representative with 5 years of experience looking to utilize my exceptional customer service and organizational skills while gaining more experience and knowledge in the world of business.
Skills : Inside Sales, Bidding And Pricing, Cash Handling, Managerial, Customer Service, Word, Excel, Powerpoint, Outlook, Simetar
Description :
Retrieved customer records and updated accounts with customer credit information.
Entered customer data into computer to verify qualifications for a new phone, internet, and tv service.
Interviewed customers to gather information regarding their needs and offered products and services to match.
Explained Verizon's products and services, and assisted customers in setting up these services.
Answered customers concerns regarding charges on the bills and issued appropriate adjustments.
Met the sales and other required goals while keeping up in a fast-paced, constantly changing, and extremely competitive environment.
Assisted in the workforce department providing the average handle time for each team and the center collectively.
Provided the average handle time on an excel spreadsheet and forwarded via email to each team lead, the center manager, and the district workforce manager.
Processed payment transactions over the phone and provided payment extensions and arrangements.
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