Access Service Representative Resume Samples

The primary job description for this role is to ensure that the patients are served with appropriate healthcare services, they as well coordinate and communicate between the patient, medical staff, and admin staff to ensure that everything goes smoothly without any issues. Typical duties listed on the Access Service Representative Resume include – greeting patients and recording their information in the database, recording insurance information, obtaining pre-approval for treatment, maintaining paper and electronic medical record of patients, providing information regarding insurance, claims, and billing; and escorting patients to their appropriate destination.

Some of the core skills expected by employers include – professional and positive demeanor, proficiency in MS Office and related software, attention to detail, ability to multitask, strong communication skill, ability to switch priorities, a basic understanding of medical terminologies and discretion to maintain the confidentiality of patient. To get into this role, employers don’t want more than a high school diploma, but it would be merit if the resume mentions additional qualification such as a technical certificate in healthcare administration or the similar.

Access Service Representative I Resume

Summary : 14 years of extensive experience as an Access Service Representative is seeking to obtain a position that will allow me to utilize my current skills and the opportunity to enhance my professional growth and potential.

Skills : Dependable/ Flexible, Positive Attitude, Computer Literate, Work Collaboratively Contributor, Leadership, Bilingual English/ Spanish, Team Player/independent Contributor, And MS Word/Internet/Windows.

Description :

  • Answers the telephones with a pleasant voice; communicates effectively.
  • Register patients directly into a system with all required information accurately and in a timely fashion.
  • Working knowledge of managed care requirements regarding technical and professional billing.
  • Communicates with all service providers and physicians private offices in a courteous manner.
  • Performs duties in compliance with all appropriate safety and infection control guidelines.
  • Obtains all necessary managed care referral forms for treatment and testing.
  • Collects payments: issue receipts with proper addressing amounts, diagnosis and doctors name.
  • Communicates with the billing office of the practice and prepares superbills for submission.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS


Access Service Representative Resume

Headline : 5+ years of experience as an Access Service representative is now looking to enhance and advance my work experience, utilize my business, management, marketing, and computer skills, and gain hands-on experience.

Skills : Time Management, Personnel Management, Leadership Ability, To Manage DMH Patients Safely, De-escalation Techniques, Monitoring, Staffing, And Management Ability.

Description :

  • Receive and assess requests from all major customer constituencies: patients and service areas.
  • Analyzing customer and patient requests and coordinates accurate and thorough information exchange.
  • Collaborating with service areas and acts as a liaison between Baystate health and customers to satisfy customer requests.
  • Performing responsibilities within established customer service standards.
  • Participating in a variety of activities in support of the product line (quality assurance, review, mentoring, statistical collection, and report production).
  • Participating in assigned team activities in support of product lines, team and department.
  • Adheres to system and department compliance policies, and any and all applicable laws and regulations.
  • Acquiring insurance referrals for adult and pediatric specialty practices for all insurance types and plans.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
ME


Access Service Representative I Resume

Summary : 10+ years of experience as an Access Service Representative is seeking to obtain a position where my skills, abilities, and expertise in the line of customer service, communication, computer skills, medical, retail, clerical and office administration can be used for growth and advancement.

Skills : Epic Software, Word, Excel, PowerPoint And Outlook, Bookkeeping, Data Entry, Customer Service, Multitasking, And Problem Solving Abilities.

Description :

  • Conducting patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
  • Verifying patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculate and collect all patient liability due according BSW financial clearance policies related to existing and/or bad debt accounts. 
  • Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. 
  • Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.
  • Interacts on an ongoing basis with all areas in order to provide appropriate information related to such items as patient delays, change of schedules intra-departmentally and inter-departmentally.
  • Adheres to compliance with regard to BSW order validation, BSW cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.
  • Demonstrating the ability to manage multiple, changing priorities in an effective and organized manner.
  • Performing review and takes action regarding departmental and/or individual reports as assigned in a competent, professional and courteous manner.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Access Service Representative IV Resume

Summary : 25+ years of extensive experience as an Access Service Representative is now looking to work in a challenging position utilizing my current skills, while at the same time providing me with the opportunity to acquire additional knowledge and responsibility necessary for professional growth.

Skills : Computer Literacy, Microsoft Words, Excel, PowerPoint, Lotus 123, Word Perfect 6.0+. Computer Programs IDX, Aiscorp, Advance Data Systems, Medical Manager, And Omnipro.

Description :

  • Registering patients at the medical center and provides information regarding medical center regulations and policies, such as the patient bill of rights, health etc.
  • Conducting interviews to obtain demographics, insurance information and enter data into medical centers patient registration system.
  • Contacting insurance carrier(s) to obtain all information necessary for the successful billing of 3rd party, coordination of benefits, obtain authorizations, pre-certification, and referrals. Re-verifies insurance of recurring patients monthly.
  • Performing financial assessments and sliding scale assessments of patients who are uninsured and/or are unable to meet their financial obligation to the medical center.
  • Enter charges utilizing icd9 and cpt4, collect co-pays and forward to cashier office.
  • Responsible for answer telephone, maintaining files. Informs manager of all activities, needs, and problems, also perform related duties, as required.
  • Assisting management to train all new personnel and ensure all personnel department policies and procedures were followed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
CPT

Access Service Representative Resume

Summary : 8 years of experience as an Access Service Representative is looking to pursue a long-term career within the field, build a solid, positive relationship with peers as well as customers, and drive sales to ensure company satisfaction.

Skills : Medical Terminology, Microsoft Office, Powerpoint, Receptionist, Scheduling, Administrative, Accounts Payable, And Clerical.

Description :

  • Provided accurate triage requests using appropriate clinical policies.
  • Pre-registered/educated patients on outstanding financial responsibilities as assigned.
  • Offered options for payment and processed pre-arrival payments to patients.
  • Answered incoming calls for all BMP specialty practices and neuroscience rehabilitation.
  • Processed messages verbally and by means of CIS(computer program) to all practices when appropriate.
  • Made outgoing calls to patients for appointment and referral purposes.
  • Scheduled appointments and procedures with patients and physician offices.
  • Input patient demographics and other relevant data into hospitals information systems accurately and comprehensively.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Certification

Access Service Representative Resume

Objective : 2+ years of experience as an Acess Service Representative is now seeking to obtain a career utilizing my acquired skills and experiences.

Skills : Budgets, Financial Operations, Sound Communication, Organizational, Team Player, And MS Office.

Description :

  • Performing daily registration, admission and discharge for all patient encounters and ensures demographics and insurance details are fully verified by utilizing epic at the trauma emergency hospital.
  • Ensuring services rendered to all patients complied with Emtala, HIPAA and other state-specific rules and regulations.
  • Making full use of epic system functionalities to ensure, proper registration, insurance verification, and transcription, coding and all billing requirement needs are met in real-time.
  • Ensuring effective and efficient communication, collaboration and team working capabilities to help manage registration work queues and help improved overall quality audit and compliance score by 20% and above on monthly basis.
  • Help to improve the overall facility's revenue collection on monthly basis by ensuring the accuracy of coding, minimizing transcription errors, as well as making sure patients were charged based on the approved and acuity level assigned by the clinicians and nurses per each encounter.
  • Help to guide work colleagues to resolve minor system glitches and epic navigation challenges on daily basis and this help improve workflow efficiency, whiles improving the overall quality, privacy and confidentiality of patient phi been held under the hospital's custody.
  • Tracking and monitoring patient encounters to ensure all the necessary documentations- consent for treatment, notices of privacy, Medicare secondary questions (MSQ), workers comps and other managed care coordination of benefits claims forms are obtained, and in compliance with measures set by payers and Jacho reporting standards, etc.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MS

Access Service Representative I Resume

Summary : 14 years of experience as an Access Service Representative. Highly motivated, detail oriented, self-starter, flexible, team player and dependable. Excellent interpersonal, organizational skills, maintain a high work ethic and high confidentiality. Able to work effectively when given multiple tasks.

Skills : Communication, Customer Service, Multitasking, Attention to Detail, Prioritizing, Initiative And Problem Solving Abilities, Organization, And Dependability.

Description :

  • Provides assistance to and service to patients, families, staff, external agencies in the completion of patient registration, admission, and scheduling.
  • Ensures that the necessary data, information, and forms are obtained and entered into the appropriate system accurately and timely.
  • Investigates and resolves customer requests, petitions or problems. Receives telephone calls from customers inquiring about services or having problems. Talks to the customer to learn questions and sources of problems. Contacts outside representatives to request information or assistance in resolving problems.
  • Answers questions, applying knowledge of the assigned function and of CCHMCS policies and procedures to resolve customer and co-worker requests, questions, or problems. Determine the cause of problems; talks with customers to research problems and find a solution. Collaborates with divisional personnel to identify system and process issues. Acts as a resource within the department.
  • Participate in activities related to organizational, regulatory, and governmental compliance.
  • Perform non-routine service functions on a regular basis such as systems, projects, reports.
  • Assist in the training of new employees. Serve as a resource and/or mentor to coworkers, management, other departments and community contacts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification

Access Service Representative Resume

Objective : 3 years of experience as an Access Service Representative. Stimulating, motivated, and engaged worker with perfect attendance record in all endeavors. An active and cooperative employee with a scintillating personality that lifts the spirits of those around her. Serious about individual commitment to the group and willing to sacrifice for the greater success.

Skills : Windows OS, Team Player, Typing, Data Entry, Account Management, Filing, Fax, Inventory Management, Office Suite, Leadership, Customer Service, Computer, Bilingual, Management, And Medical Terminology.

Description :

  • Greet patients and family members on arrival, register patients, and handle patient records.
  • Schedule, confirm and follow up with patient appointments on a daily basis.
  • Facilitate effective communication between patients and members of the healthcare team.
  • Liaison between the primary department of service, physician offices, registration, scheduling and other departments.
  • Manage consistent workflow, off-hours, and 3rd party organizations to ensure patient satisfaction.
  • Handle legal and patient record requests from law firms or other institutions confidentially and swiftly.
  • Communicates medical centers collection policy and collect co-pay obligations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate

Access Service Representative Resume

Headline : 5+ years of experience as an Access Service Representative is seeking to obtain a position within the University Hospital, which simultaneously allows me to utilize my current skill set while developing new skills and seeking new challenges.

Skills : Health Information Management, Customer ServiceManagement, Cash Management, Inventory Management, And Phone etiquette training.

Description :

  • Obtaining medical and behavioral/mental health benefits and authorizations.
  • Utilizing the website verification system, an ability for commercial, and passport for Medicaid.
  • Pre-register families for visits, including quoting prices of healthcare coverage.
  • Appointing as a training service liaison, providing direct support to new hires and implementing training practices.
  • Executing a variety of administrative duties on a daily basis including balancing cash drawers, creating and faxing a variety of documents and templates, creating best practices, and answering and routing multi-line telephones.
  • Scoring clerk liaison with the data core team, duty consist of entering coded data print composed the report for a behavioral medicine and clinical psychology sleep specialist since October 2012.
  • Initiating pre-authorizations and referrals necessary for outpatient and inpatient procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS

Access Service Representative Resume

Headline : Self-motivated Access Service Representative with 5+ years of experience excelling in accounts receivable specialist. Strong work ethics and determination to complete tasks in a timely manner, accurate and detail oriented with extensive clerical knowledge.

Skills : Billing, Coding, Excel, Healthcare, ICD, Typing, Microsoft Office Products, Data Entry, Meeting Minutes, And Customer Service.

Description :

  • Verifying insurance and authorizations, collect patient financial responsibility.
  • Registering patients to accurately obtain demographic and financial information.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Generate patient schedule for all radiology examinations and give patient instructions specific to the exam is done.
  • Assisting in revenue cycle activities related to billing, third party and patient follow up as well as customer service ensuring optimal billing and follow up standards are met.
  • Providing resources to patients, insurance companies and other facilities concerning finance and account information.
  • Collecting copays and correct incorrectly coded insurances done during registration.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate