Patient Access Representatives are employed by hospitals and other healthcare facilities to provide customer service to patients and their families.
Employment of patient access representatives is projected to grow 20 percent from 2016 to 2026, much faster than the average for all occupations. As the population ages and requires more medical care, the need for patient access representatives will grow.
The median annual wage for patient access representatives is $32,710.
What to Include in a Patient Access Representative Cover Letter?
Roles And Responsibilities
- Ensures the accurate and complete registration of all patients in the hospital information management system.
- Assists patients with their arrival at the facility, communicates patient information to appropriate personnel, and facilitates a smooth patient admissions process.
- Collects co-payments from patients, issues receipts, and informs patients regarding payment policies.
- Coordinates bed assignments and handles bed-tracking issues throughout the hospital.
- Prepares and maintains various patient admission records and documents.
- Collaborates with physicians, nurses, supervisors, and other department employees to ensure effective admissions procedures.
Education & Skills
Patient Access Representative Skills:
- Knowledge of medical terminology, coding, and insurance procedures for billing purposes.
- Ability to build rapport with patients quickly.
- Excellent verbal communication skills.
- Extremely organized with attention to detail.
Patient Access Representative Education Requirements:
- Patient Access Representatives must have at least a high school diploma. Some employers may prefer that candidates have a degree in healthcare management or business administration.
Patient Access Representative Cover Letter Example (Text Version)
Dear Mr. or Ms. [Last Name],
I am writing to apply for the position of Patient Access Representative at [facility name]. I have a strong background in customer service and healthcare, which makes me an ideal candidate for this position. In my most recent role as Patient Access Representative at Texas Health Harris Methodist Hospital, I was responsible for greeting patients, answering all questions about their visit, and collecting required information for billing purposes.
My previous experience includes working as a Medical Office Receptionist at USMD Hospital where I managed all incoming calls, scheduled appointments, and managed patient records. The skills I developed while working in this role include excellent communication and interpersonal skills, the ability to manage multiple tasks simultaneously, and a positive attitude. I am also extremely detail-oriented and organized.
Some of my achievements include:
- Processed 1,500+ calls and 500+ walk-ins per month while maintaining an average 95% customer satisfaction rating.
- Built working relationships with 20+ physicians, vendors, and insurance providers.
- Trained 20+ staff members on new computer system upgrades and compliance expectations.
- Verified patients’ insurance coverage and referrals (as needed), ensuring all data was complete and accurate in the system.
The opportunity to work in your facility excites me because of your reputation for excellence in patient care. My superior organizational skills and my passion to help people will make me an asset to your team.
Thank you so much for considering my application. Please feel free to contact me via email or phone if you would like any additional information regarding my qualifications or experience. I look forward to hearing from you soon!
Sincerely,
[Your Name]
Tips
When writing your cover letter as a Patient Access Representative, be sure to highlight your customer service skills and experience. Additionally, be sure to mention any experience you have working with insurance companies and medical records.
Finally, be sure to express your interest in the position and highlight why you would be the perfect candidate for the job.
Refer to our Patient Access Representative Resume Sample for more tips on how to write your resume and accompany it with a strong cover letter.
