A Customer Service Concierge offers personal service and assistance to customers at hotels, office buildings, apartments, and hospitals. The job description entails booking accommodation, arranging transportation, and handling front desk activities. A well-drafted Customer Service Concierge Resume mentions the following core duties and responsibilities – making reservations at local establishments such as hotels and entertainment venues; completing exchanges and returns professionally, helping the organization of on-site events including weddings, business fairs, and corporate meetings; processing important queries and managing customer expectations, keeping track of frequent clients and creating a tailored experience, and answering telephones and monitoring switchboard.
Those in this field possess the following skills and abilities – basic computer literacy skills, a talent for technology, advanced written and verbal communication skills, excellent knowledge of local attractions and establishments, skillful in multitasking, and good time-management. A hospitality diploma is often highlighted on resumes.
Headline : A multi-task Customer Service Concierge position drawing on extensive Customer Service experience to advance to a proven track record for developing and maintaining key accounts and improving departmental efficiencies.
Skills : Microsoft Office Applications, Customer Service, Type 40 Wpm, Leadership.
Description :
Acted as an advocate for members providing high touch customer service consistently going above and beyond customers expectations for health plan members, providers, facilities, employees etc.
Promoted wellness and preventative care initiatives.
Proactively resolved any concern/issues on each and every call the first time and explained the resolution.
Proactively outreached to providers or organisations on behalf of the member to resolve and concerns including billing, appointment scheduling, enrolment issues etc.
Documented inquiries in accordance with the UPMC Health Plan guidelines.
Participated in on and off site employer group or community events to support UPMC Health Plan initiatives.
Provided leadership to other members of the team by providing guidance on member concerns, mentoring, coaching and facilitated educational initiatives and acted as a positive role model.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Customer Service Concierge Resume
Summary : Dynamic and detail-driven Customer Service Concierge professional with experience in Banking/Pre-legal Collections/ and Real Estate Loans. Seeking a challenging position where I can utilize my professional experience and diverse knowledge towards a long-term career placement.
Skills : Customer Service, Microsoft Office.
Description :
Resolved incoming calls concerning members eligibility benefits provider information, clinical and pharmacy needs.
Composed routine and non-routine correspondence to answer benefits/provider inquiries in writing.
Assisted members as to when and how to appeal a coverage decision.
Coordinated membership changes such as member's primary care physician.
Assumed medical management clinical support coordinator duties in order to create clinical case to transfer to the clinical staff, Elevate level of empowerment to resolve disputes prior to escalating to appeals and grievances.
Provided deductible and max out of pocket information.
Provided status of a prior authorisation requests.
Experience
7-10 Years
Level
Management
Education
B.S. In History
Customer Service Concierge Resume
Objective : Seeking a career change within the areas leadership, managerial or supervisory in nature that provides the opportunity for advancement and benefits while allowing for use of exceptional communication skills and problem solving abilities.
Skills : Microsoft Office, Customer Service, Computer, Communication.
Description :
Verified medical claims for members with Coventry HealthCare Exchange.
Assisted members with their medical benefits.
Included changing members' primary care physicians, completing ID cards and claim adjustments.
Usaged of internal systems as Citrix (ie Navigator, IDX) Service Link.
Transferred calls for representative assistance with regards to the Marketplace or vendors.
Documented calls for each member while assisting them.
Provided excellent customer service for members.
Experience
2-5 Years
Level
Executive
Education
B.S. In Sociology
Customer Service Concierge Resume
Summary : Customer Service Concierge with 7 years of experience in Resolving customer requests, questions and concerns regarding the Company's services or products, Transporting customers by vehicle to and from airport terminal and local hotels as needed, Experienced driving vehicles with both manual and automatic transmission.
Organised special functions as well as conduct multinational conferences and provide various services including translation.
Assisted customers with attractions, activities, travel, and special events.
Coordinated itineraries and reservations as well as usage of equipment.
Made use of strong research skills and knowledge to answer any concerns always exceeding customer's expectations.
Able to successfully navigate and maneuver across multiple computer applications simultaneously.
Provided excellent customer service while taking inbound chats,calls and emails.
Kept my my KPI below five minutes which was the goal.
Experience
7-10 Years
Level
Management
Education
BS In Information Systems
Customer Service Concierge Resume
Headline : Customer Service Concierge who has a strong desire to learn all I can about programming and passionately pursuing new languages and frameworks. I love helping people achieve their dreams, goals, and ambitions. A team player with a strong work ethic and a natural ability to think critically. Enjoy coding because it always provides a new challenge that helps me learn and grow. There is nothing more satisfying to me than finding the solution to a problem.
Skills : Javascript, HTML, CSS, Programming, Excel, Git, Windows, Mac Os, Ajax, JSON, JQuery, Unix, Office Suite, Web Development, Software.
Description :
Provided excellent customer service every day.
Used Microsoft Excel, Tableau, Zendesk, and some JSON.
Answered questions about members HMO/PPO plan, including co-payments, prescription coverage, hospital services, and referrals to specialists.
Helped family members find the right doctors, hospitals, or urgent care centers, based on their personal preferences and proximity to home or work, as well as network providers across the country and around the world when members travel.
Transferred medical records and prescriptions from your previous health plan or pharmacy.
Helped members understand Evidence of Coverage, including all the programs and services available as part of their health plan.
Provided excellent customer service every day.
Experience
5-7 Years
Level
Executive
Education
BA In Web Development
Customer Service Concierge Resume
Headline : Customer Service Concierge who loves helping people achieve their dreams, goals, and ambitions. A team player with a strong work ethic and a natural ability to think critically. I really enjoy working with Ruby on Rails, HTML, CSS, Javascript and sql databases, but I'm always open to learn new technologies.
Skills : Javascript, HTML, CSS, Programming, Excel, Git, Mac Os, Ajax, JSON, JQuery, Unix, Web Development, Software, Sql, Ruby On Rails, Java, MySQL, PostgresSQL.
Description :
Remained current on all departmental policies, procedures, plan benefit designs and modifications.
Met and exceeded productivity and quality performance targets including departmental goals set.
Knowledged of HMO, POS, PPO, CHIP, Medicare and Medicaid Plans.
Knowledged of Microsoft Word and Outlook Email skills.
Engaged, consulted and educated members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.
Utilized resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.
Answered questions and resolves issues as a single-point-of-contact based on phone calls, plan sponsors, PSS/ISO, members and providers.
Experience
5-7 Years
Level
Executive
Education
BA In Web Development
Customer Service Concierge Resume
Headline : Obtain a Customer Service Concierge position as a team-player oriented organisation where I can maximise my customer service experience in a challenging environment. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demean-or and great initiative.
Skills : Proficiency In Excel And Microsoft Office, Service Assistant, Decision Making.
Description :
Provided customised interaction based on customer preference and individualised needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.
Fully understood the member’s needs by building a trusting and caring relationship with the member.
Anticipated customer needs.
Provided the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
Used customer service threshold framework to make financial decisions to resolve member issues.
Educated and assisted customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with member self-service tools, Consultation Opportunities – Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc.).
Utilized all relevant information to effectively influence member engagement.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Service Concierge Resume
Summary : Customer Service Concierge is Complying with Company policies and procedures related to customer service standards, ramp, safety, and security procedures, Identifying crew members, passengers, visitors, and business partners in accordance with the Companys security procedures, Assisting Customer Service Representatives as needed.
Skills : Planning, Enrolment Management, MS Office.
Description :
Identified member needs beyond the initial inquiry by answering the unasked questions.
Resolved issues without or with limited management intervention.
Provided education to members to support them in managing their health.
Responded quickly to meet customer needs and resolve problems while avoiding over-committing.
Processed claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.
Initiated out-reach/welcome calls to ensure constituents expectations are met or exceeded.
Identified trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrolment member satisfaction.
Experience
10+ Years
Level
Senior
Education
G.E.D
Customer Service Concierge Resume
Objective : Customer Service Concierge with 2 years of experience in Maintaining positive relationships with residents to ensure that communication between residents and community representatives is open and effective, Assisting with on and off site resident events and initiatives Social Media posting, Blogging, and Internet Presence, Working as part of the site team to ensure that each event is a sociable and pleasurable environment.
Skills : Social Media Management, Planning, Interpersonal Skills.
Description :
Partnered with other departments to deliver client specific presentations.
Coordinated efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.
Worked collaboratively with colleagues to deliver the best customer experience.
Sought to understand the customer, including circumstances, problems, expectations and needs Asks probing questions to identify the underlying customer needs.
Appropriately transitioned conversations to explore possibilities for extending customer interactions.
Guided members to the appropriate health resource Offers alternatives where appropriate.
Acted with the best interest of customer in mind and central to all interactions.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Service Concierge Resume
Summary : Customer Service Concierge is delivering internal quality reviews, Providing appropriate support in third party audits when required, Documenting and tracking all contacts, events, and outcomes with clients using appropriate systems and processes.
Skills : Planning, System Management, Application Management.
Description :
Collaborated with colleagues and co-workers to deliver a world class customer experience.
Served as SME providing technical assistance when needed on call related issues, products, and/or system applications delivery matters.
May participated in preparation and presentation of client specific presentations.
May tracked and trend data.
Coached, trained and assisted in the development of call center staff, as required.
Participated in and/or led special projects/initiatives addressing service issues, as necessary.
Provided technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools as needed.
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