Senior Customer Success Engineer Resume
Summary : As a Senior Customer Success Engineer professional, relationship-driven communicator able to bring balance to client needs and internal team responsibilities; focused on serving both the customer and team, collectively and/or individually. Extensive technical knowledge and understanding of the documentation development and product process with ability to handle variant levels of escalations as they arise through the life of a project.
Skills : Microsoft Office, R, JavaScript, Customer Relationship Management, Analytics, Research.
Description :
- Managed and cultivated the technical relationship and communication with Enterprise Premium accounts.
- Drove resolution of complex production issues, including escalation, system testing, strategy sessions and distribution of knowledge throughout the company.
- Acquired and maintained knowledge of existing systems and new systems in order to provide accurate assistance and training to customers and CSE Team.
- Acted as a trusted technical advisor for DocuSign products and advanced DocuSign features, such as our APIs, DocuSign.
- Connected, Power forms, Templates, Embedding Signing.
- Interfaced with internal groups for problem resolution and issue escalation.
- Acted as the liaison and customer advocate inside DocuSign.
Experience
7-10 Years
Level
Senior
Education
Bachelor's In IT
Senior Customer Success Engineer Resume
Summary : Seeking a Senior Customer Success Engineer position that will utilized my experience in identifying customer needs and linking them to a technical solution while allowing continuous learning potential and ability to directly impact success.
Skills : Customer-Focused, Communication.
Description :
- Became an expert in best practices of Smartcars API for different verticals.
- Supported the enterprise sales team by helping to understand complex customer business problems and requirements, then translate them into solutions.
- Owned technical validation within the sales process and the post-signature implementation process for a balanced book of SMB and Enterprise level customers.
- Established confidence in recommendations via product expertise, custom product demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams.
- Led customer training sessions on technical concepts for both business and technical points of contact.
- Facilitated the creation of QBR materials in tandem with an Account Manager.
- Identified and implemented improvements to existing support and success collateral.
Experience
7-10 Years
Level
Senior
Education
Bachelor's In IT
Customer Success Engineer Resume
Objective : As a Customer Success Engineer, created and delivered smart and impactful experiences for our customers. Youll work closely with our new customers and the design team as well as business stakeholders, business analysts, customs brokers and engineers to ideate and shape the future of the logistics industry.
Skills : Problem-Solving, Data Analysis.
Description :
- Explained features and benefits of the Alto cloud software in comparison to competitive products through a clear understanding of product positioning.
- Worked with clients to establish critical goals or other key performance indicators and aid the customer in achieving their goals.
- Owned overall relationship with assigned clients that include: increasing adoption, ensuring retention and satisfaction.
- JavaScript and HTML programmed to generate smart tags on client webpages to track visitor journey.
- Used WordPress to create internal websites for client demos.
- Identified, consolidated, and conveyed customer needs to appropriate internal departments.
- Delivered product presentations to technical and non-technical personnel at client's sites, company's offices, trade shows, and conferences.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's In IT
Customer Success Engineer Resume
Objective : As a Customer Success Engineer, delivered effective solutions to both technical and non-technical end users and also supported a wide range of technologies and cloud deployments.
Skills : Collaboration, Adaptability.
Description :
- Conducted daily webinar sessions to highlight product strengths and capabilities.
- Assisted implementation engagements with clients including onboarding and training.
- Sat in during pre-sales calls to answer any technical questions that would arise.
- Assigned to professional services deployments when a client required unique implementation assistance.
- Heavy outbound called to owners, architects, engineers, and general contractors to obtain specific construction project information.
- Developed relationships with Construction Managers, Architects, and Engineers to obtain notice of construction projects in conception and planning phases.
- Self-managed time, projects, and priorities.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's In IT
Customer Success Engineer Resume
Objective : As a Customer Success Engineer, created and been responsible for customer-facing technical documentation for customer portal. Drawn from your passion for technology and communication, you will work closely with developers, engineers, field teams, and other subject matter experts to create content that helps our customers find the best solutions for their needs.
Skills : Continuous Learning, Customer Relationship Management.
Description :
- Collected, processed, and input information provided from private sources and public offices of zoning notices, site plan approvals, newspaper articles for potential construction projects being considered.
- Obtained, plans, specifications, and bidders/plan holders list on out to bid projects.
- Conducted online training sessions to new clients and lead on boarding process to ensure success rate.
- Partnered with engineering, sales, marketing, and design to relay customer feedback and help determine which product updates or features should be prioritized.
- Ensured consistent delivery of all Enterprise Premium Support program components.
- Participated in special projects, as required, under general supervision that enhances the quality or efficiency of the CSE.
- Team and supported service (e.g., monitoring overall queue statues).
Experience
2-5 Years
Level
Junior
Education
Bachelor's In IT
Customer Success Engineer Resume
Summary : As a Customer Success Engineer, managed both a book of business as well as supporting a team of Customer Success Managers. Drove the retention and revenue growth for those customers. Coached and mentored a group of Customer Success Managers to help them succeed in their roles.
Skills : Planning, Customer Service.
Description :
- Contributed to Sales ability to sell Enterprise Premium Support and identify upsell opportunities and new use cases.
- Advocated and evangelized the Enterprise Premium Support program.
- Built and cultivated deep, trusted, and transparent relationships with our customers, exceeding their expectations during every phase of the customer lifecycle.
- Collaborate closely and effectively with customers to ensure smooth customer implementations, onboarding, training, support, quarterly and annual check-ins, etc.
- Deeply understood our customers goals, ambitions, daily problems, business process improvements, and different use cases.
- Communicated clearly and accurately with internal teams regarding customer success updates, new customer requirements, progress updates, and closed-loop product feedback.
- Created and iterated on foundational best practice processes, tools, measurement, and the critical foundations of a world-class Customer Success function.
Experience
7-10 Years
Level
Senior
Education
Bachelor's In IT
Customer Success Engineer Resume
Objective : As a Customer Success Engineer, managed all of their customers' cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating bug fixes, managing sensitive and business critical issues impacting either the customers business or impacting DocuSign's relationship with the customer, and in general doing everything possible to bring a speedy resolution to the issue.
Skills : Managing, Problem Solving.
Description :
- Managed incoming customer communication via our Customer Relationship Management system.
- Effectively solved customer inquiries via email and chat (and occasionally on the phone).
- Experienced in direct customer or client-facing roles.
- Participated in all aspects of Philos ideation, discovery, and validation processes.
- Led problem and solution discovery efforts through internal stakeholder and customer interviews, market research, and iterative experimentation.
- Drove the earliest stages of a portfolio companys product vision and roadmap, in partnership with the responsible Philo partner and Founder-in-Residence
- Partnered with design and engineering teams to ensure successful and timely delivery of products.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's In IT
Customer Success Engineer Resume
Objective : As a Customer Success Engineer, provided deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. Worked closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the worlds largest and most well-known organizations.
Skills : Technical Skills, Interpersonal Skills.
Description :
- Acted as a strategic partner to portfolio company leadership, creating value wherever and however possible.
- Served as a customer advocate through all stages of the product lifecycle.
- Supported Philo efforts to continually improve internal activities and processes facilitating efficient product ideation, validation, launch, and growth.
- Actively participated in new business opportunity ideation.
- Owned and delivered record retrieval projects to no fail standards our customers depend on the insight these medical records provide to power critical decisions and advancements in healthcare.
- Ensured successful client onboarding as soon as a deal is signed and overall high client satisfaction, managing the end-to-end process of getting our clients set-up with Datavant, both technically and from a user perspective.
- Provided exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In IT
Customer Success Engineer Resume
Objective : As a Customer Success Engineer, provided multi-faceted support to NWN Carousel Customer Success Center clients/end users in an Information Technology Service Desk capacity. Intook of customer issues/problems through a variety of channels, which include phone, e-mail, NWN Carousels EMP web portal and chat. Issues/problems included a variety of desktop technologies including hardware, operating systems, printing, applications and VPN technologies.
Skills : Customer Service, Problem Solving, Continuous Learning.
Description :
- Partnered with our customers to troubleshoot and resolve project or record request-specific issues to ensure they are in compliance with provider policies for release.
- Identified and supported automation of repeatable processes; took on special projects within the team to accelerate our progress.
- Helped shape our product and strategy by providing real-time, continuous feedback to our product and operations teams.
- Supported customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value.
- Became each customer's trusted advisor; drive adoption of Moxe's products with a focus on delivering customer value and achieving the customer's business outcomes.
- Proactively and strategically leveraged customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention.
- Owned the identification of key customer needs as well as renewal and expansion opportunities, translate them to internal tasks, and execute.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's In IT
Customer Success Engineer Resume
Summary : As a Customer Success Engineer, worked closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. Owned, developed, and grown Moxe's relationships with our new and existing customers, including health plans, healthcare providers, and third-party partners.
Skills : Customer Service, Supervising Skills.
Description :
- Developed strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes.
- Provided case creation and triage for all incoming events.
- Adhered to customer defined operating processes & procedures policies/knowledge base articles.
- Provided technical support in the area of desktop services in a timely fashion.
- Diagnosed and resolved technical issues associated with end user devices and/or software using authorized tools.
- Handled multiple concurrent tasks with minimal supervision.
- Provided feedback to Team Leads identifying opportunities to improve the quality and value for our clients.
Experience
10+ Years
Level
Management
Education
Bachelor's In IT
