A Customer Engineer will provide technical support and respond to concerns of customers with regards to their issues with the products. The job description entails offering support, providing resolutions for computer networks, copiers, industrial machines, and other products. The Customer Engineer Resume gives a brief list of the following duties and tasks – providing technical support for the products supplied by the company, responding to issues by making personal visits for problems that cannot be resolved over the phone; performing preventive maintenance, and drafting resolution reports.
Technical -minded individuals with high analytical skills often make for successful engineers in this line. The other skills and abilities closely related to the occupation include – strong technical skills, mechanical skills, the ability to run diagnostics tests; and a good knowledge of the company’s product’s lifecycle, features, and specifications. Most employers seek those having a degree in technical or engineering field.
Summary : Over 15 + year s of experience in Desktop Support, Network Support and Technical Support. Maintained and updated network, hardware and software and backup recovery procedures. Maintained an accurate inventory of all IT assets including, computers, monitors, and peripherals.
Skills : Knowledge of Mac, Windows 7,8, XP, Vista, and general.
Description :
Provided installation, upgrades, preventive and corrective maintenance, diagnostic and or programming expertise for IBM PC's, controllers, terminals and POS equipment.
Installed desktop networks, standalone PC's and all phases of computer topology.
Served as Account Manager for brokerage clients in the Pensacola area.
Performed site surveys and network designs, maintained banking communication LAN and satellite systems.
Optimized system performance upgrades and diagnose, troubleshoot and correct hardware and software problems.
Managed Brokerage accounts including Merrill Lynch, Shearson Brothers, and J.C.
Bradford Implemented a variety of Microsoft and IBM training courses.
Experience
7-10 Years
Level
Management
Education
Education
Customer Engineer Resume
Summary : Experienced Technician in Information Technology. An articulate enthusiastic, self-motivated and hard working person, able to work independently and in a team, with excellent leadership, communication, organizational, inter-personal and time management abilities. A courteous manner, showing confidence and natural initiative. Quick learner and always willing to acquire new skills and idea to help further my career.
Professionally trained to interface with customers, from clerical to the executive level, with emphasis on total customer satisfaction.
Maintained customer base including small, medium, and large accounts.
Scheduled preventative maintenance and system repair, performed status reports, and database updating procedures.
Controlled large personal stock and performed in-depth logistic control, including year-end inventories.
Due to extensive training, duties included standby service for customers requiring 24-hour coverage on large data processing systems.
Knowledgeable in the installation, updating, and operation of all Wang hardware and operating set-ups.
Performed backup of data and software patches from all media types.
Experience
7-10 Years
Level
Management
Education
Information Systems
Customer Engineer Resume
Headline : Customer Engineer with extensive experience in the installation, maintenance and repair of Semiconductor equipment worldwide. Proven record of accomplishment with installations of state-of-the-art processing equipment, and customer training at remote worldwide locations. Demonstrated hands on and management experience. With an eye for the bottom line, created and maintained spare parts inventories to facilitate timely equipment repairs and reduce expensive downtime.
Performed standard service activities through Tier I and Tier II activities.
Performed routine preventative maintenance within established timeframes.
Responded to fab issues by communicating with other engineers and participating in escalation conference calls.
Participated in projects to reduce costs and increase uptime.
Verified operational quality of system equipment.
Ensured all pneumatic, hydraulic, mechanical, and electronic systems are functioning correctly.
Applied diagnostic techniques, use of documentation, and test equipment to diagnose and resolve technical problems.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Customer Engineer Resume
Summary : Customer Engineer Professional with 16 + years of electrical power experience, facility operations, field management, planning, project management, and administration. Strong background in facility operations/energy conservation management practices, products that improve efficiency and developing cost-reduction proposals. Proven ability to effectively interact, motivate and lead technical personnel/teams in a highly regulated environment.
Skills : Office Management, Communication Skills, Customer Service.
Description :
Led engineer on a major start-up projects such as Sempra Energy, AT&T, NYSC, Goldman Sach, Bloomberg, Sungard, Coach, EQUINIX, QTS and Cablevision.
Followed up planning to ensure an efficient and timely start up.
Supervised and trained several Engineers in the installation and preventative maintenance of Liebert Critical Power Systems.
Managed multiple, concurrent projects to completion.
Defined project scope, resource requirements, cost estimates, budgeting, material and services procurement, tie-in procedures, coordination with vendors, other departments, companies, and government agencies.
Organized lead, and facilitate work groups to resolve key business initiatives.
Certified on all Liebert equipment such as AP600, NX, NXL NPower, NFinity AP300 and all other older equipments.
Experience
10+ Years
Level
Senior
Education
Technical Management
Customer Engineer Resume
Summary : Seeking a Customer Engineer position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Linux, Epic.
Description :
Provided technical assistance and training for all procedures and systems.
Provided complete, accurate, and timely technical reports.
Communicated and Interfaced with all customer personnel to ensure effective support.
Managed multiple accounts in the Georgia Territory utilizing Large Printer Systems and Small Network Printer Systems.
Managed and tracked productivity utilizing spreadsheets, and cost analyses.
Proficient in MS Word, Excel, and some Powerpoint.
Performed failure and cost analyses to repair or replace parts.
Experience
10+ Years
Level
Senior
Education
BS In Physics
Customer Engineer Resume
Summary : Over 20 years of experience troubleshooting and repairing electrical and electronic systems and equipment including robotic, pneumatic, mechanical, control circuit, power supply, hydraulic, and vacuum systems. Adept at providing technical equipment support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Combine excellent technical, analytical, and engineering qualifications with outstanding customer service skills.
Conferred with operators and observed, tested, and evaluated the operation of machinery and equipment to diagnose the cause of malfunction on digital printing systems with EBI print technology.
Disassembled machinery and equipment to remove parts and make repairs.
Tested runs repaired machinery and equipment to verify the adequacy of repairs.
Cleaned and lubricated parts, equipment, and machinery.
Examined parts for defects, such as breakage and excessive wear.
Ordered and requisitioned parts and materials.
Interpreted maintenance manuals, schematics, and wiring diagrams.
Experience
10+ Years
Level
Senior
Education
Engineering Technology
Customer Engineer Resume
Headline : Experience in Broadcast Engineering and Managing Full Power Broadcast Stations. Well-versed at troubleshooting and resolving complex problems. High level of analytical aptitude Logical thinking, quick learning individual with an inward desire for problem-solving and developing new skills. Consistently demonstrates flexibility and versatility by being available at short notice to do whatever was needed.
Skills : CompTIA A+, Hardware break-fix, Troubleshooting, Networking, Desktop Support, Network+, Mac OS X Support.
Description :
Maintained, repaired, and installed electronic surveillance systems.
Worked independently with minimal supervision.
Provided Excellent Customer Service skills, of the highest caliber.
Proven ability in managing major accounts, customers, and contracts.
Ability to plan a project and complete the work while utilizing the standard tools of the trade.
Maintained company vehicle and assured inventory of necessary parts for repairs.
Coordinated installs with outside contractors.
Experience
5-7 Years
Level
Executive
Education
Associates Of Science
Customer Engineer Resume
Objective : Responsible for acting as the technical liaison, collaborating with Sales, Product Management, and Engineering teams to develop tailored presentations, demos, prototypes - specific to API clients
Managed and controlled expenses and parts inventory within the operating budget.
Trained in power and grounding procedures.
Acted as a technical account manager to ensure your clients are successfully onboarded with CMGs API products.
Provided consultative support to your clients to ensure they obtain optimal value from CMG and identify growth and expansion opportunities within the API customer base.
Collaborated with the Product Management team to drive the API product strategy by communicating customer requirements, sentiment, and competitive trends.
Identified partner integration opportunities to streamline customer implementations.
Educated a variety of audiences, including Product Management, Engineering, and Sales on product features, benefits, and value proposition from the lens of the customer.
Experience
2-5 Years
Level
Junior
Education
Electronic Technology
Customer Engineer Resume
Summary : Dedicated self-starter with a wide background of self-taught skills. Detail-oriented team player with a proven ability to achieve results when directed by management.
Skills : Computer Technician, Customer Service.
Description :
Extensive experience in computer equipment repair.
Interfaced daily with many customers to resolve complex data center computer-related issues.
Expected at diagnosing and resolving the most complex of computer, disk arrays, storage, and network problems.
Extensively experienced with both mechanical and electronic resolution of failed equipment.
Experienced working with off-shore helpdesks.
Liaised with the Product Management team to develop API documentation and related sales collateral.
Trained and accelerated Intel technicians to appropriate certification levels.
Experience
10+ Years
Level
Senior
Education
Electronic Technology
Customer Engineer Resume
Objective : To obtain a highly technical Customer Engineer position, service-oriented, customer-centric position in a semiconductor, engineering, or manufacturing industry.
Provided customer support for 6 300mm Copper and 6 300mm Non-Copper Endura (PVD) tools at Intel D1C Fab.
Ordered and tracked down parts for warranty tools.
Performed on-site installation, servicing, and repair of complex semiconductor manufacturing systems.
Sustained engineering process at all times to maintain and/or exceed production.
Provided reporting of the status of tools in a daily pass down and maintained accurate records on equipment operations after each shift.
Adhered to company and customer policies and procedures.
Maintained high levels of system performance and customer satisfaction within assigned accounts by utilizing expert diagnostic techniques and communication skills.
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