Customer Engineer Resume Samples

A Customer Engineer will provide technical support and respond to concerns of customers with regards to their issues with the products. The job description entails offering support, providing resolutions for computer networks, copiers, industrial machines, and other products. The Customer Engineer Resume gives a brief list of the following duties and tasks – providing technical support for the products supplied by the company, responding to issues by making personal visits for problems that cannot be resolved over the phone; performing preventive maintenance, and drafting resolution reports.

Technical -minded individuals with high analytical skills often make for successful engineers in this line. The other skills and abilities closely related to the occupation include – strong technical skills, mechanical skills, the ability to run diagnostics tests; and a good knowledge of the company’s product’s lifecycle, features, and specifications. Most employers seek those having a degree in technical or engineering field.

Customer Engineer Resume

Summary : Over 20 + year s of experience in IT Industry. 15 + year s of experience in Desktop Support, Network Support and Technical Support. Maintained and updated network, hardware and software and backup recovery procedures. Maintained an accurate inventory of all IT assets including, computers, monitors, and peripherals.

Skills : Knowledge of Mac, Windows 7,8, XP, Vista, and general.

Description :

    1. Provided installation, upgrades, preventive and corrective maintenance, diagnostic and or programming expertise for IBM PC's, controllers, terminals and POS equipment.
    2. Installed desktop networks, standalone PC's and all phases of computer topology.
    3. Served as Account Manager for brokerage clients in the Pensacola area.
    4. Performed site surveys and network designs, maintained banking communication LAN and satellite systems.
    5. Optimized system performance upgrades and diagnose, troubleshoot and correct hardware and software problems.
    6. Managed Brokerage accounts including Merrill Lynch, Shearson Brothers, and J.C.
    7. Bradford Implemented a variety of Microsoft and IBM training courses.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Education


Field Service Technician/Customer Engineer Resume

Summary : Experienced Technician in Information Technology. An articulate enthusiastic, self-motivated and hard working person, able to work independently and in a team, with excellent leadership, communication, organizational, inter-personal and time management abilities. A courteous manner, showing confidence and natural initiative. Quick learner and always willing to acquire new skills and idea to help further my career.

Skills : Industrial machinery assembly, maintenance, repair.

Description :

    1. Professionally trained to interface with customers, from clerical to executive level, with emphasis on total customer satisfaction.
    2. Maintained customer base including small, medium and large accounts.
    3. Scheduled preventative maintenance and system repair, performed status reports and database updating procedures.
    4. Controlled large personal stock and performed in-depth logistic control, including year-end inventories.
    5. Due to extensive training, duties included standby service for customers requiring 24-hour coverage on large data processing systems.
    6. Knowledgeable in the installation, updating and operation of all Wang hardware and operating set-ups.
    7. Performed backup of data and software patches from all media types.
    8. Trained in power and grounding procedures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Systems


Customer Engineer II Resume

Headline : Senior Field Service Engineer with extensive experience in the installation, maintenance and repair of Semiconductor equipment worldwide. Proven record of accomplishment with installations of state-of-the-art processing equipment, and customer training at remote worldwide locations. Demonstrated hands on and management experience. With an eye for the bottom line, created and maintained spare parts inventories to facilitate timely equipment repairs and reduce expensive downtime.

Skills : Troubleshooting, Management, Customer Service.

Description :

    1. Perform standard service activities through Tier I and Tier II activities.
    2. Perform routine preventative maintenance within established timeframes.
    3. Respond to fab issues by communicating with other engineers and participating in escalation conference calls.
    4. Participate in projects to reduce costs and increase uptime.
    5. Verify operational quality of system equipment.
    6. Ensuring all pneumatic, hydraulic, mechanical, and electronic systems are functioning correctly.
    7. Apply diagnostic techniques, use of documentation, and test equipment to diagnose and resolve technical problems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Customer Engineer III Resume

Summary : Professional with 16 + years of electrical power experience, facility operations, field management, planning, project management, and administration. Strong background in facility operations/energy conservation management practices, products that improve efficiency and developing cost-reduction proposals. Proven ability to effectively interact, motivate and lead technical personnel/teams in a highly regulated environment.

Skills : Office Management.

Description :

    1. Lead engineer on a major start-up projects such as Sempra Energy, AT&T, NYSC, Goldman Sach, Bloomberg, Sungard, Coach, EQUINIX, QTS and Cablevision.
    2. Followed up planning to ensure an efficient and timely start up.
    3. Supervised and trained several Engineers in the installation and preventative maintenance of Liebert Critical Power Systems.
    4. Manage multiple, concurrent projects to completion.
    5. Defined project scope, resource requirements, cost estimates, budgeting, material and services procurement, tie-in procedures, coordination with vendors, other departments, companies, and government agencies.
    6. Organized lead, and facilitate work groups to resolve key business initiatives.
    7. Certified on all Liebert equipment such as AP600, NX, NXL NPower, NFinity AP300 and all other older equipments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Technical Management

Customer Engineer/Project Coordinator Resume

Summary : Retail equipment with recognized superior strengths in trouble-shooting and problem solving. Working with the escalation team to resolve complicated network issues

Skills : Microsoft Office, Linux, Epic.

Description :

    1. Provide technical assistance and training for all procedures and system.
    2. Provide complete, accurate and timely technical reports.
    3. Communicate and Interface with all customer personnel to insure effective support.
    4. Managed multiple accounts in the Georgia Territory utilizing Large Printer Systems and Small Network Printer Systems.
    5. Managed and tracked productivity utilizing spread sheets, and cost analyses.
    6. Proficient in MS Word, Excel, and some Power point.
    7. Performed failure and cost analyses to repair or replace parts.
    8. Managed and controlled expenses and parts inventory within the operating budget.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS In Physics

Customer Engineer I Resume

Summary : Over 20 years of experience troubleshooting and repairing electrical and electronic systems and equipment including robotic, pneumatic, mechanical, control circuit, power supply, hydraulic and vacuum systems. Adept at providing technical equipment support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Combine excellent technical, analytical, and engineering qualifications with outstanding customer service skills.

Skills : Customer Support, Client billing, Software testing.

Description :

    1. Confer with operators and observed, tested, and evaluated operation of machinery and equipment to diagnose cause of malfunction on digital printing systems with EBI print technology.
    2. Disassembled machinery and equipment to remove parts and make repairs.
    3. Tested-runs repaired machinery and equipment to verify adequacy of repairs.
    4. Clean and lubricate parts, equipment, and machinery.
    5. Examine parts for defects, such as breakage and excessive wear.
    6. Ordered and requisitioned parts and materials.
    7. Interpreted maintenance manuals, schematics, and wiring diagrams.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Engineering Technology

Senior Customer Engineer Resume

Headline : Experience in Broadcast Engineering and Managing Full Power Broadcast Stations. Well-versed at troubleshooting and resolving complex problems. High level of analytical aptitude Logical thinking, quick learning individual with an inward desire for problem solving and developing new skills. Consistently demonstrates flexibility and versatility by being available at short notice to do whatever was needed.

Skills : Comptia A+, Hardware break-fix, Troubleshooting, Networking, Desktop Support, Network+, Mac OS X Support.

Description :

    1. Maintained, repaired and installed electronic surveillance systems.
    2. Worked independently with minimal supervision.
    3. Provided Excellent Customer Service skills, of the highest caliber.
    4. Proven ability with managing major accounts, customers, and contracts.
    5. Ability to plan a project and complete the work while utilizing the standard tools of the trade.
    6. Maintained company vehicle and assured inventory of necessary parts for repairs.
    7. Coordinated installs with outside contractors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates Of Science

Customer Engineer Lead Resume

Objective : To obtain a highly technical position, service-oriented, customer-centric position in a semiconductor, engineering or manufacturing industry.

Skills : Customer Service, Inventory Control, Networking, Technical Support.

Description :

    1. Provided customer support for 6 300mm Copper and 6 300mm Non-Copper Endura (PVD) tools at Intel D1C Fab.
    2. Ordered and tracked down parts for warranty tools.
    3. Performed on-site installation, servicing, and repair of complex semiconductor manufacturing systems.
    4. Sustained engineering process at all times to maintain and/or exceed production.
    5. Provided reporting of status of tools in daily pass down and maintained accurate records on equipment operations after each shift.
    6. Trained and accelerated Intel technicians to appropriate certification levels.
    7. Adhered to company and customer policies and procedures.
    8. Maintained high levels of system performance and customer satisfaction within assigned accounts by utilizing expert diagnostic techniques and communication skills.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Electronic Technology

Jr. Customer Engineer Resume

Summary : Dedicated self-starter with a wide background of self taught skills. Detail oriented team player with a proven ability to achieve results when directed by management.

Skills : Computer Technician, Customer Service.

Description :

    1. Extensive experience at computer equipment repair.
    2. Interfacing daily with many customers to resolve complex data center computer related issues.
    3. Expert at diagnosing and resolving the most complex of computer, disk arrays, storage, and network problems.
    4. Extensive experience with both mechanical and electronic resolution of failed equipment.
    5. Excellent communication skills and experience working with off-shore helpdesks.
    6. Good recognition of sales opportunities within account bases.
    7. Major account assignments and presentation responsibilities including: Whirlpool, U.S.
    8. Department of Defense, Pfizer, and Consumers Energy.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Electronic Technology

Customer Engineer/Consultant Resume

Objective : To obtain a highly technical position, service-oriented, customer-centric position in a semiconductor, engineering or manufacturing industry.

Skills : Analytics, Network Administration, Wireless, Windows, Printers, Call Center, Marketing, Desktop Support, Firewalls, Servers, CCTV, Networking, Installation.

Description :

    1. Provided customer support for 6 300mm Copper and 6 300mm Non-Copper Endura (PVD) tools at Intel D1C Fab.
    2. Ordered and tracked down parts for warranty tools.
    3. Performed on-site installation, servicing, and repair of complex semiconductor manufacturing systems.
    4. Sustained engineering process at all times to maintain and/or exceed production.
    5. Provided reporting of status of tools in daily pass down and maintained accurate records on equipment operations after each shift.
    6. Trained and accelerated Intel technicians to appropriate certification levels.
    7. Adhered to company and customer policies and procedures.
    8. Maintained high levels of system performance and customer satisfaction within assigned accounts by utilizing expert diagnostic techniques and communication skills.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Electronic Technology

Assistant Customer Engineer Resume

Summary : Experienced IT professional seeking a position with a growing company that will utilize my knowledge and skills.

Skills : Electronics, Electronics, Computer Knowledge, Computer Knowledge, Electrical, Maintenance, Maintenance, Installation, Installation, Repair, Repair.

Description :

    1. Responsible for performing on-site emergency and preventative maintenance on equipment for customers.
    2. Ensure a high level of customer satisfaction by providing excellent IT Technical support.
    3. Complete customers' installations successfully and by scheduled time.
    4. Interact with all levels of clientele on a daily basis and resolve discrepancies and their concerns.
    5. Troubleshoot effectively any Datacard equipment and implement corrective action.
    6. Create usage reports of products and parts as well as customer's requests and corrective actions Provide training to equipment operators and support them for any question they might have.
    7. Knowledge of electro-mechanical skills and software.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Networking

Customer Engineer Resume

Summary : Talented Computer Technician seeking an IT position supporting end users with exceptional customer service. Desktop Support Technician with 28 years providing rapid client-centered support. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime. Seeks a role offering opportunities for long term professional growth and development. .

Skills : Microsoft Windows, Java, C++, Python, Microsoft Project, Db2, Data Entry, Database, Customer Service, Management.

Description :

    1. Diagnosed and troubleshoot Windows processing problems and applied solutions to increase company efficiency.
    2. Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
    3. Consistently met deadlines and requirements for all production work orders And break-fix SLA.
    4. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
    5. Repaired and replaced hardware, including HP and Lenovo desktops, laptops, printers and associated peripherals.
    6. Ordered necessary supplies and parts to repair malfunctioning hardware.
    7. Set up computer equipment for SunTrust employees, Installed software and operating systems using Altiris and SCCM on several hundred company computers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Electronics