Clinical Support Specialist Resume Samples

Description :

1. Provide support or assistance to clinical teams on GI studies.
2. Review and initiate clinical feasibility questionnaires participate in the implementation of key organizational process improvement initiatives as appropriate.
3. Independently compose correspondence and memoranda, proof read final communications, coordinate mass mailings, copy and circulate reports to ensure that project correspondence is routed appropriately.
4. Establish and maintain relationships with CROs, study sites and team members to ensure professional, timely, and ongoing communication and documentation for each project Organize, initiate, and attend project related meetings.
5. Tracking, reviewing and preparing study-specific information utilizing databases, spreadsheets, and other tools.
6. Coordinate negotiations of Clinical Trial Agreements and budgets with legal consultants, CROs and study sites.
7. Track and review budget modifications and reconcile study invoices for payment approval, including investigator grant payments.

Experience

5-7 Years

Level

Executive

Education

Communications

Description :

1. Provide support or assistance to clinical teams as directed.
2. Participate in the implementation of key organizational process improvement initiatives as appropriate.
3. Contribute to the standardization and dissemination of best practices for clinical study conduct.
4. Independently compose correspondence and memoranda, proof read final communications, coordinate mass mailings, copy and circulate reports to ensure that project correspondence is routed appropriately.
5. Establish and maintain relationships with CROs, study sites and team members to ensure professional, timely, and ongoing communication and documentation for each project.
6. Organize, initiate, and attend project related meetings on an as needed basis.
7. Compile and prepare project related materials for internal meetings and/or investigator meetings to ensure information is complete and accurate.
8. Attend meetings as needed to provide support.

Experience

7-10 Years

Level

Consultant

Education

B.S. In Biology

Description :

1. Contacts customers via telephone to obtain or provide support regarding detailed information about health status and concerns.
2. Maintains records or customer interactions, recording details of communication, date obtained from interaction, comments, as well as guidance provided and actions taken.
3. Obtains and records all relevant information in order to refer customer concerns and questions to Health Coach RN or care center personnel for follow up or further investigations.
4. Provides written material and collateral to customers as required.
5. Investigates, address, and work to resolve patient questions and concerns as needed.
6. Completes work with accuracy, minimal supervision and within set time frames.
7. Utilizes self-motivation to achieve targets needed to obtain weekly, monthly, and quarterly goals.
8. Protects and respects patient confidentiality and right to privacy.

Experience

7-10 Years

Level

Management

Education

General Studies

Description :

1. Responsible for assisting the clinical coordinator in executing and processing the administrative and clerical duties of the program.
2. Responsible for assisting in the clinical review of charts, assisting in staff development and training, and also acts as a liaison between the coordinator the team and the public.
3. Provides administrative, clinical and programmatic support to the program coordinator.
4. Assists the Coordinator to ensure that patients meet requirements to be assigned to specific programs.
5. Assists the Coordinator to ensure that policies and Procedures are followed in assigned service area's.
6. Assists the Coordinator to orientation and training to staff.
7. Assists the Coordinator to analyze and submit statistical reports on a weekly basis and/or as requested.
8. Assists the Coordinator to ensure that the service area maintains practice standards.

Experience

7-10 Years

Level

Management

Education

B.A. In Psychology

Description :

1. Support to designated medical teams in the necessary clerical interventions.
2. Assist providers, nurses, and other support staff by completing forms, sending faxes, mailing letters, acquiring patient reports, processing requests for prescriptions.
3. Scheduling internal and external appointments as requested, and calling patients for follow-up as instructed by providers.
4. Research client's financial status and assure appropriate internal and external referral requirements are met.
5. Establish referral appointment when necessary and provide patients with appropriate documentation needed to complete appointment.
6. Assist clients as needed in completing charity care applications and other patient assistance program applications.
7. Obtained referral authorizations when necessary.
8. Help clients in applying for financial assistance when uninsured.

Experience

2-5 Years

Level

Junior

Education

Biology

Description :

1. Worked on design, development, and implementation of integration between Allscripts Homecare and various EMR applications using HL7 standards.
2. Monitored and troubleshoot interface engine to ensure uninterrupted message transfer.
3. Created and maintained technical documentation that kept system operational in absence of creator.
4. Implemented interface integration development life cycle which included interface mapping, and testing of interface transactions.
5. Created HL7 event triggers that initiated the transfer of data between EMR's.
6. Provided Allscripts and Sigmacare technical support to office, nursing homes, and field staff.
7. Worked on HL7 message types: Admission Discharge Transfer - ADT, Observation Result - ORU and Detailed Financial Transaction - DFT.
8. Working knowledge of transaction formats such as HL7 and XML.

Experience

7-10 Years

Level

Executive

Education

Bachelor Of Technology

Description :

1. Contacted sites as required to resolve issues for regulatory approval.
2. Prepared and submitted submissions for Independent Ethics Committee (IEC) or Institutional Review Boards (IRB).
3. Submitted documents to appropriate internal departments in order to obtain regulatory approval for initial drug shipment.
4. Shipped subject recruitment materials, reorder of drug shipments, budget amendments and protocol amendments to site as requested.
5. Managed data tracking entries into designated clinical tracking systems in accordance with project requirements.
6. Processed, tracked and reported invoices and investigator payments toward study budget.
7. Liaised between sites, IRB/IEC, monitors, study management teams and CRO.

Experience

7-10 Years

Level

Management

Education

Bachelor In Business

Description :

1. Oversaw daily office operations for staff of 4 employees.
2. Composed and drafted all outgoing correspondence and reports for managers.
3. Oversaw inventory and office supply purchases.
4. Trained new employees on multiple medical billing programs and data entry software.
5. Verified and created claim numbers by communicating with various insurance companies.
6. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.
7. Reduced overhead by taking on more responsibility for creative and administrative projects.
8. Audited new customer files to verify medical necessity and satisfaction of coverage criteria.

Experience

10+ Years

Level

Senior

Education

Medical Office

Description :

1. Assist the pharmacist in obtaining authorization for pharmacy services as requested; validate insurance coverage and communication with patients.
2. Gather information for the initial admission of new patients and review all new charts to ensure that all necessary nursing paperwork is included.
3. Manage the schedule for patient deliveries, manage inventory, create and maintain supply templates in the pharmacy computer data base.
4. Document all supply management activities in the patient medical record.
5. Input of new prescriptions and refills into HCN360 Rx system.
6. Document medication errors into RL-6 system for review.
7. Maintains knowledge of Medicare Part D process and requirements.

Experience

10+ Years

Level

Senior

Education

Pharmacy Law

Description :

1. Performs a wide variety of patient care activities and accommodative services for medical staff.
2. Able to make decisions consistent with clinic policies and the strict observance of confidentiality of patient information.
3. Receive, document and forward all Protime/INR results from Aspirus and outreach labs.
4. Schedule all Coumadin/warfarin patients in the Wausau and Rhinelander offices.
5. Keep track of all overdue Protime patients who do not get their labs drawn when they are due.
6. Responsible for all incoming Coumadin/warfarin patient calls.
7. Call and reschedule all patients who do not show up for their appointments on a daily basis.

Experience

2-5 Years

Level

Junior

Education

Business

Description :

1. Provided first line of application and protocol support to internal customer groups and external protocol support personnel.
2. Monitored and maintained all communication tools 24 hours a day.
3. Resolved and/or escalated study support issues in accordance with service deliver metrics.
4. Participated and coordinated the QC process for all 16 assigned protocols.
5. Documented all issues and resolutions using designated tracking tools.
6. Provided user account access based on individual protocol parameters.
7. Evaluated shipments daily to confirm that re-supply was working correctly.

Experience

5-7 Years

Level

Executive

Education

Liberal Arts

Description :

1. Assisted the manager with managing the front office.
2. Assured that supplies was ordered in a timely manner.
3. Dedicated myself to keeping the front office organized and free of clutter.
4. Achieved the task of calling back new patient referrals.
5. Maintained a high level of confidentiality with patient information.
6. Great ability to multi-task in a high paced environment.
7. Devoted time to accurately getting per- authorization from insurance companies, prior to the patients appointment.

Experience

7-10 Years

Level

Management

Education

Business Management