Airport Customer Service Agent Resume Samples

Airport Customer Service Agents greet the passengers and help them in the boarding process and provide all the information that is needed by the customers. There are various other tasks that are to be executed by these Service agents at the airport like attending phone calls, handling reservations, taking payments, assisting the passengers in handling luggage, informing the passengers about the flight arrivals and departures, guiding the passengers to the right terminal, explaining airport regulations and supporting the customers with any information that is asked for.

Airport Customer Service Agent Resume Sample emphasizes these agents to possess excellent communicative and customer service skills, interpersonal skills, courteous and flair in handling Computer system. Those seeking to make a career in this work line need to mention in the resume a high school diploma with an authorized airline training certificate.

Airport Customer Service Agent Resume

Objective : 2+ years of experience in Airline industry looking to secure a position as an Airport Customer Service agent with growth potential. I am looking for a career in which I can bring my dedication, self-motivation, and loyalty. I am also interested in a company that has room for growth.

Skills : Data Entry, Internet Explorer, MS Office. Excellent English Communication, Written, and Verbal. Organized, Reliable and Punctual Filing Superior Customer Service Detail Orientated Efficient Multitask-er Fast Learner.

Description :

  • Greeting customers with kind and courteous customer service, rather if they need help with the kiosk checking in, checking in baggage at the counter, or just questions about what can be taken through security.
  • Verifying identification and travel documents to efficiently board passengers for an on-time departure.
  • Ensuring correct boarding passes are provided to each passenger for the assigned charter flight.
  • Handling transactions in a timely manner over sales, delayed, canceled flights, and any issue related to lost/ damaged luggage.
  • Provides pricing and delivery information, process orders, and prepares cash reports.
  • Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources.
  • Escorting passengers to flights, with special attention to senior, disabled and minor passengers.
  • Running paperwork and taking care of the boarding process in the timely professional manner.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BS

Airport Customer Service Agent I Resume

Summary : Working as an Airport Customer Service Agent with 11+ years of experience, a dedicated motivated professional with a drive to provide remarkable service. A true people person who enjoys resolving issues and understands the importance of corporate branding and customer satisfaction at all times to achieve success.

Skills : Microsoft Word, Excel, Access, Outlook, and PowerPoint, WordPerfect, Quattro Pro, GPD, Customer Service, Data Entry, Billing, Problem Solving, Matlab.

Description :

  • Coordinating as a liaison between multiple departments via e-mail and phone to ensure station goal of daily flights are dispatched on time.
  • Writing detailed analysis reports and briefing supervisors of daily station operation.
  • Ensuring staff as well as passengers adhere and are in compliance with federal aviation and air traffic safety regulations as well as delta airlines policy and procedure.
  • Handling passengers inquiries and diffusing complaints in a proficient and courteous manner.
  • Responsible for checking in customers and rebooking flights simultaneously under the time deadline.
  • Profound ability to remain tactful and organized in stressful situations.
  • Exceptional knowledge and ability to deal with the public and people from various backgrounds.
  • Processing paperwork for arriving flights with emphasis on block times, brake set/door open times.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS


Airport Customer Service Agent Resume

Headline : Qualified Airline Customer Service Agent with 7 years of experience in the same industry is seeking an opportunity where I can utilize years of customer service, sales, and administrative experience to enhance the goals of a fast-paced organization.

Skills : Customer Service, Computer Hardware, Typing, Data Entry, Billing, Kronos, Account Management.

Description :

  • Exercised a thorough understanding of airline ticketing and reservation procedures.
  • Provided special services, like a courtesy chair or bag carts, as required.
  • Resolved customer complaints that escalated beyond original agents authority or required a calming third party.
  • Issued upgrades and boarding passes and handled future reservations for crown room members.
  • Received several letters of commendation from club members for exceptional customer service which reflected positively on the airline as well.
  • Worked as a team for smooth and safe operations matching the standards set by the company.
  • Announced flight arrival, departure and pre-boarding using a public address system.
  • Reconciled lost or misdirected baggage for the reunion with travelers in an expedient manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MA

Airport Customer Service Agent I Resume

Summary : 12+ years of experience as Airport Customer Service Agent, an astute professional who has honed strong analytical, problem-solving and organizational skills. Recognized as being creative, a practical problem solver with excellent written and verbal communication skills.

Skills : Typing 65 WPM, Communication, Customer Service, Cashier, Computer Literate, Receptionist, Billing, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Powerpoint, Microsoft Publisher, Spanish.

Description :

  • Providing superb customer satisfaction, contributing to deltas recognition as the number one corporate airline for the sixth consecutive year.
  • Assisting with scheduling workforce for daily shifts while conducting routine oversight for successful operation.
  • Performing daily administrative functions geared towards monitoring and tracking-time arrivals and departures.
  • Accurately maintaining logs associated with flight ensuring compliance with company practices.
  • Responsible for helping customers with ticket purchasing, and scanning tickets for customers getting on board, do all safety checks when the flight lands and before it takes off.
  • Providing great customer service to all passenger whether taking a flight or requiring information.
  • Maintaining the level of service expectations of both the passenger and the airline customer at all times.
  • Verifying travel documents, escort passengers to the gate and security if needs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MBA


Airport Customer Service Agent Resume

Summary : A service-oriented worker with over 7 years background as Airport Customer Service Agent is seeking a position where my Customer service, accounting, and administrative experience will be further developed and utilized.

Skills : Customer Service, MS Office, Bilingual, Time Management, Special Needs Service, Logistics, Adobe Photoshop, VLookup and Pivot Tables Experience with Customer Relationship Management (CRM) Software and Databases.

Description :

  • Maintaining high levels of security including airport and customer information.
  • Responsible for resolving customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
  • Being able to handle customer complaints and maintain an understanding and professional attitude, even when handling upset customers.
  • Possessing computer skills with the ability to easily grasp the functionality and concepts of company software.
  • Handling check-in in a timely manner and address all travel related concerns and questions.
  • Assisting passengers at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats, re-accommodating passengers by booking alternative flights and provides travel vouchers. 
  • Processing unaccompanied minors and special needs passengers as necessary.
  • Assisting with loading and unloading mail, small packages and human remains.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BA

Airport Customer Service Agent Resume

Objective : One plus year of experience as Airport Customer Service Agent is seeking to secure a position with a well-established organization in a stable environment with opportunity for growth and that will lead to a lasting relationship in the field of luxury rental properties.

Skills : Microsoft Office, Marketing, Customer Service, Excel, Adobe Photoshop, Adobe Photoshop, Data Entry.

Description :

  • Interacting directly with customers and team members to maintain a high level of customer service.
  • Performing and coordinating functions related to passenger processing at the counter, departure, and/or arrival.
  • Coordinating activities of passenger reservations and ticketing, passenger services, ramp and cargo services, commissary services, and dispatching of aircraft to ensure operations meet company and government policies and regulations.
  • Providing all announcements for ease of boarding an on-time departures.
  • Check-in passenger, issue the boarding pass, seat selection and verify immigration documentation.
  • Operating ground service equipment which may require deicing and provisioning equipment.
  • Coordinating with other airport vendors regarding specific flight information (i.e., fueling, catering, etc.).
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MBA

Airport Customer Service Agent Resume

Headline : Six plus years of experience as an Airport Customer Service Agent is looking to obtain an administrative position that will fully utilize my skills and experience while providing an opportunity for growth and advancement.

Skills : Customer Service, Receptionist, Retail Sales, Time Management, Training, Data Entry, Highly Organized, Customer Service.

Description :

  • Working with other ramp agents in the storage removal and transport of customer baggage.
  • Regularly participating in training and courses to keep abreast of company local and federal changes in compliance and safety.
  • Utilizing equipment for baggage and passenger transport including forklifts and passenger vans.
  • Responsible for securing ramp areas ensuring only authorized personnel and vehicles are in the vicinity of non-public areas.
  • Attending passenger needs in related to any adjustments to their reservations.
  • Securing the gate area of the arriving flight before the aircraft gets into the gate, making sure the gate area is free of anyone not authorized to be in that area.
  • Ticketing, gate, baggage service, and operations duties, providing staff line management and off schedule operations control.
  • Administrative duties including record keeping, system reporting, station accounting and bill paying, Software and procedure trainer.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Airport Customer Service Agent III Resume

Summary : Self-starting, highly motivated professional with more than 24 years of exceptional customer service experience as an Airport Customer Service Agent in the travel industry seeks a challenging position in a professional environment. Works equally well in a team or on solo projects.

Skills : Proficient in Microsoft Office (Word, Excel, Outlook), Data Entry, Detail-oriented, Highly Organized, Internet Explorer, Customer Service, Legal Research, Administration, Politics, Government Relations, Organizational Development.

Description :

  • Performed passenger check-in and assistance in providing a superior level of customer satisfaction.
  • Maintained gate management as well as all boarding announcements providing an efficient system for my colleagues.
  • Ground security coordinator trained and proficient knowledge of the SABRE system.
  • Gate agent responsible for meeting the aircraft for deplaning and enplaning of passengers, making an announcement, and ensuring an on-time departure.
  • Managed a full range of customer service functions including ticketing, guest check-in, and assistance, gate management, boarding announcements, baggage services, also communicated pertinent information to flight crew personnel.
  • Performed a key leadership role in the guest services department at southwest airlines. Worked closely with team members at all levels; ensured a positive focusing on people, guests, service, and fun-loving environment.
  • Computerized check-in of passengers for international and domestic travel.
  • Started at Avis budget as an airport driver soon later received the promotion to be a service agent for returning cars to the airport.
  • Assisted customers with special needs and quickly addressed and resolved customer complaints.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BL

Airport Customer Service Agent Resume

Headline : Airline Customer Service Agent with over 6+ years of experience is seeking to obtain an administrative position that will lead me to grow rapidly within the company.

Skills : Team Building, Team Player, Training, Customer Service, Sales Support, Customer Relations

Description :

  • Delivering exceptional customer service while examining passengers tickets/boarding passes and government-issued identification.
  • Providing clear and concise information to inquiries regarding schedules and directions; plan routes, compute ticket costs, process fee, and ticket sales.
  • Consistently surpass customer service goals, based on random customer surveys.
  • Represent the customer service and business needs on behalf of Delta Airlines.
  • Assisting special needs customers - e.g., Customers who need assistance in boarding, unaccompanied minors.
  • Making announcements regarding flight activity at the gate or over the airport’s general pa system.
  • Maintaining liaison with airlines and customer representatives and ground handlers.
  • Responsible for picking up passengers and escorting them to their proper gates for outbound flights leaving from atl airport, or to baggage claim.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AAS

Airport Customer Service Agent Resume

Headline : A dynamic professional with 6+ years of experience as an Airport Customer Service Agent having an extensive background in project management and leadership, a bold analytical thinker with high energy and an innate ability to influence decisions and gain the trust of peers, clients, and management teams.

Skills : Data Entry, Detail-oriented, Excel, Highly Organized, Internet Explorer, Sales Support, Customer Relations.

Description :

  • Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
  • Enhance the travel experience of a hugely diverse clientele by providing superior and attentive customer service.
    Responsible for ensuring learning is a continual part of the team's development.
  • Maintain ongoing communication with management teams to ensure understanding of market trends, customer needs, product offerings, and strategic direction.
  • Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
  • Sustained qualifications as complaints resolution official and delta care team member.
  • Reinforced compliance with faa, spirit airlines, and airport regulations.
  • Demonstrated ability to manage time effectively while working in a high-paced environment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BBA