Airport Customer Service Agent Resume Samples

Description :

1. Greeting customers with kind and courteous customer service, rather if they need help with the kiosk checking in, checking in baggage at the counter, or just questions about what can be taken through security.
2. Verifying identification and travel documents to efficiently board passengers for an on-time departure.
3. Ensuring correct boarding passes are provided to each passenger for the assigned charter flight.
4. Handling transactions in a timely manner over sales, delayed, canceled flights, and any issue related to lost/ damaged luggage.
5. Provides pricing and delivery information, process orders, and prepares cash reports.
6. Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources.
7. Escorting passengers to flights, with special attention to senior, disabled and minor passengers.
8. Running paperwork and taking care of the boarding process in the timely professional manner.

Experience

0-2 Years

Level

Entry Level

Education

BS

Description :

1. Coordinating as a liaison between multiple departments via e-mail and phone to ensure station goal of daily flights are dispatched on time.
2. Writing detailed analysis reports and briefing supervisors of daily station operation.
3. Ensuring staff as well as passengers adhere and are in compliance with federal aviation and air traffic safety regulations as well as delta airlines policy and procedure.
4. Handling passengers inquiries and diffusing complaints in a proficient and courteous manner.
5. Responsible for checking in customers and rebooking flights simultaneously under the time deadline.
6. Profound ability to remain tactful and organized in stressful situations.
7. Exceptional knowledge and ability to deal with the public and people from various backgrounds.
8. Processing paperwork for arriving flights with emphasis on block times, brake set/door open times.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Exercised a thorough understanding of airline ticketing and reservation procedures.
2. Provided special services, like a courtesy chair or bag carts, as required.
3. Resolved customer complaints that escalated beyond original agents authority or required a calming third party.
4. Issued upgrades and boarding passes and handled future reservations for crown room members.
5. Received several letters of commendation from club members for exceptional customer service which reflected positively on the airline as well.
6. Worked as a team for smooth and safe operations matching the standards set by the company.
7. Announced flight arrival, departure and pre-boarding using a public address system.
8. Reconciled lost or misdirected baggage for the reunion with travelers in an expedient manner.

Experience

5-7 Years

Level

Executive

Education

MA

Description :

1. Providing superb customer satisfaction, contributing to deltas recognition as the number one corporate airline for the sixth consecutive year.
2. Assisting with scheduling workforce for daily shifts while conducting routine oversight for successful operation.
3. Performing daily administrative functions geared towards monitoring and tracking-time arrivals and departures.
4. Accurately maintaining logs associated with flight ensuring compliance with company practices.
5. Responsible for helping customers with ticket purchasing, and scanning tickets for customers getting on board, do all safety checks when the flight lands and before it takes off.
6. Providing great customer service to all passenger whether taking a flight or requiring information.
7. Maintaining the level of service expectations of both the passenger and the airline customer at all times.
8. Verifying travel documents, escort passengers to the gate and security if needs.

Experience

10+ Years

Level

Senior

Education

MBA

Description :

1. Maintaining high levels of security including airport and customer information.
2. Responsible for resolving customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
3. Being able to handle customer complaints and maintain an understanding and professional attitude, even when handling upset customers.
4. Possessing computer skills with the ability to easily grasp the functionality and concepts of company software.
5. Handling check-in in a timely manner and address all travel related concerns and questions.
6. Assisting passengers at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats, re-accommodating passengers by booking alternative flights and provides travel vouchers. 
7. Processing unaccompanied minors and special needs passengers as necessary.
8. Assisting with loading and unloading mail, small packages and human remains.

Experience

7-10 Years

Level

Executive

Education

BA

Description :

1. Interacting directly with customers and team members to maintain a high level of customer service.
2. Performing and coordinating functions related to passenger processing at the counter, departure, and/or arrival.
3. Coordinating activities of passenger reservations and ticketing, passenger services, ramp and cargo services, commissary services, and dispatching of aircraft to ensure operations meet company and government policies and regulations.
4. Providing all announcements for ease of boarding an on-time departures.
5. Check-in passenger, issue the boarding pass, seat selection and verify immigration documentation.
6. Operating ground service equipment which may require deicing and provisioning equipment.
7. Coordinating with other airport vendors regarding specific flight information (i.e., fueling, catering, etc.).

Experience

0-2 Years

Level

Entry Level

Education

MBA

Description :

1. Working with other ramp agents in the storage removal and transport of customer baggage.
2. Regularly participating in training and courses to keep abreast of company local and federal changes in compliance and safety.
3. Utilizing equipment for baggage and passenger transport including forklifts and passenger vans.
4. Responsible for securing ramp areas ensuring only authorized personnel and vehicles are in the vicinity of non-public areas.
5. Attending passenger needs in related to any adjustments to their reservations.
6. Securing the gate area of the arriving flight before the aircraft gets into the gate, making sure the gate area is free of anyone not authorized to be in that area.
7. Ticketing, gate, baggage service, and operations duties, providing staff line management and off schedule operations control.
8. Administrative duties including record keeping, system reporting, station accounting and bill paying, Software and procedure trainer.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Performed passenger check-in and assistance in providing a superior level of customer satisfaction.
2. Maintained gate management as well as all boarding announcements providing an efficient system for my colleagues.
3. Ground security coordinator trained and proficient knowledge of the SABRE system.
4. Gate agent responsible for meeting the aircraft for deplaning and enplaning of passengers, making an announcement, and ensuring an on-time departure.
5. Managed a full range of customer service functions including ticketing, guest check-in, and assistance, gate management, boarding announcements, baggage services, also communicated pertinent information to flight crew personnel.
6. Performed a key leadership role in the guest services department at southwest airlines. Worked closely with team members at all levels; ensured a positive focusing on people, guests, service, and fun-loving environment.
7. Computerized check-in of passengers for international and domestic travel.
8. Started at Avis budget as an airport driver soon later received the promotion to be a service agent for returning cars to the airport.
9. Assisted customers with special needs and quickly addressed and resolved customer complaints.

Experience

10+ Years

Level

Management

Education

BL

Description :

1. Delivering exceptional customer service while examining passengers tickets/boarding passes and government-issued identification.
2. Providing clear and concise information to inquiries regarding schedules and directions; plan routes, compute ticket costs, process fee, and ticket sales.
3. Consistently surpass customer service goals, based on random customer surveys.
4. Represent the customer service and business needs on behalf of Delta Airlines.
5. Assisting special needs customers - e.g., Customers who need assistance in boarding, unaccompanied minors.
6. Making announcements regarding flight activity at the gate or over the airport’s general pa system.
7. Maintaining liaison with airlines and customer representatives and ground handlers.
8. Responsible for picking up passengers and escorting them to their proper gates for outbound flights leaving from atl airport, or to baggage claim.

Experience

5-7 Years

Level

Executive

Education

AAS

Description :

1. Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
2. Enhance the travel experience of a hugely diverse clientele by providing superior and attentive customer service.
   Responsible for ensuring learning is a continual part of the team's development.
3. Maintain ongoing communication with management teams to ensure understanding of market trends, customer needs, product offerings, and strategic direction.
4. Coordinated ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.
5. Sustained qualifications as complaints resolution official and delta care team member.
6. Reinforced compliance with faa, spirit airlines, and airport regulations.
7. Demonstrated ability to manage time effectively while working in a high-paced environment.

Experience

5-7 Years

Level

Executive

Education

BBA