Answering Service Operator Resume Samples

The Answering Service Operator is accountable for receiving calls, greeting calls, knowing the reason for the call and resolving the issue by guiding appropriately to the concerned person. Primary responsibilities found on the Answering Service Operator Resume include the following – acting as human answering service, greeting customers and finding out what they need, transferring calls, recording and delivering messages, referring callers to emergency numbers or concerned parties, filing messages, operating cord or cordless switchboards, operating intercom, arranging conference calls, scheduling or cancelling appointments, monitoring alarm system, and performing all other clerical tasks as delegated.

To secure this position, job applicants need to depict these skills in the resume – ability to talk and communicate messages effectively, phone etiquette, strong listening skills, social perceptiveness, reading comprehension skills, and outstanding coordination potential. Knowledge of telecommunications systems is mandatory. Job qualifications include either a high school diploma or a GED.

Answering Service Operator Resume example

Answering Service Operator Resume

Summary : To obtain a position that will enable to use skills in a proper way for career growth.

Skills : Basic EKG Class And Can Identify Cardiac Rhythms.

Description :

    1. Handled and dispatched incoming telephone calls.
    2. Handled all outgoing, and interoffice calls.
    3. Handled overflow of phone calls and transferred them to the related department.
    4. Professional and courteous phone Managing over 1,000 different accounts Outstanding customer service Mail room assistance.
    5. Answer calls,place orders,send out replacements ,make accounts, help with online orders.
    6. Answering each inbound call for medical emergencies in a timely and efficient manner, documenting each call into the system and notifying appropriate parties needed, dispatching parties as needed.
    7. Conveyed messages to physicians and on-call technicians.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science


Sr. Answering Service Operator Resume

Summary : Very highly motivated person that works well with others. Very willing to learn other job duties. Believe that anything you learn only broadens your knowledge to be a better person.

Skills : Microsoft word, Excel, 35 wpm, Cash handling.

Description :

    1. Assisted an average of 500 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
    2. Answered, screened and processed over 200 calls daily using a call management system and web-based communications.
    3. Provided timely and effective resolution to a range of customer queries related to the product or service.
    4. Scheduled, canceled or confirmed appointments during closed office hours.
    5. Recorded messages and dispatched callers to appropriate on-call providers based on established protocols.
    6. Answering phones for alarms and doctor offices.
    7. Answered calls for different business entities from doctor offices to lawyers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Education


Jr. Answering Service Operator Resume

Objective : To be a dedicated customer service representative where people and phone skills, along with computer experience and motivation to maintain customer satisfaction can contribute to company success.

Skills : Bilingual Spanish.

Description :

    1. Communicated customer address to tow truck driver for dispatch Kept track of driver location Answered police calls for tow truck dispatch.
    2. Dispatched driver in accordance with revolving company list.
    3. Contacted appropriate on call person for after hours customer concerns of multiple businesses.
    4. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    5. Record details of calls, dispatches, and messages.
    6. Question callers to determine their locations, and the nature of their problems to determine type of response needed.
    7. Answer phone calls Direct callers to whom they should speak with Leave messages.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead Answering Service Operator Resume

Summary : Work experience in customer service over the phone and in person. Over the phone and in person Call Center Experience, waitressing, retail, drug store working with and around people.

Skills : Typing 65 Wpm, Active Listening, Social Perceptiveness,.

Description :

    1. Handled incoming and outgoing calls for up to 1000 clients of varying industries dispatching all calls in accordance to their sense of urgency and client instructions.
    2. Worked effectively as a team with other operators to coordinate the transfer of messages to clients.
    3. Maintained confidentiality for all clients.
    4. Ability to work a flexible schedule at all times and alone when regularly required.
    5. Consistently lead calls to gather information required in a clear and concise manner for the clients Skills Used Type 65 wpm.
    6. Inbound and Outbound calls, timely and effective resolutions to escalated problems.
    7. Self-awareness in regards to meetings, conferences or events taking place within the organization and relaying such information to clients that request it.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Mass Communications

Answering Service Operator III Resume

Headline : Demonstrate ability to function in all aspects of the position. Meet the telecommunication needs of employees, physicians, patients, visitors of Doctors Community Hospital. Respond to all Hospital emergencies.

Skills : Computer Literate, Cashier, Data Entry, Above average typing and customer service skills.

Description :

    1. Primary responsibilities include acting as a human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.
    2. Greet customers warmly and verify how to assist.
    3. Responsible for transferring calls, relaying verbal messages, recording and delivering all messages as well as call the appropriate person requested by caller.
    4. Informing them of messages and referring caller to emergency numbers if necessary.
    5. Date stamping time of calls and record in computer system.
    6. File messages, operate cord or cordless switchboard, and operate intercom, two-way radio, or public address.
    7. Arrange conference calls, schedule or cancel appointments and answer caller's questions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Answering Service Operator II Resume

Objective : Operates paging line and code phone. Operates monitor and responds to fire and smoke alarms. Provides directory information for both internal and external caller through computer system.

Skills : Microsoft Office, Medical Assistant.

Description :

    1. Acted as human answering service outside or during normal business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.
    2. Greeted customers warmly and asked probing questions to assist patients, doctors and nurses.
    3. Transferred calls, dispatched, relayed verbal messages, recorded and delivered messages.
    4. Paged individuals and inform them of their messages, emergencies and non-emergencies.
    5. Input information efficiently and accurately into computer system.
    6. Provided information regarding on-call information, location and office hours.
    7. Performed various clerical duties, proofread messages, scheduled and cancelled appointments and accepted orders.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AAS

Answering Service Operator/Administrator Resume

Objective : Being really good at helping others means knowing how to handle the tough situations as much as the easy ones. Effort and will line up with skill; in our world attitude matters.

Skills : Computer Skills, Proficient With All Suites Of Microsoft. Web Design.

Description :

    1. Answered phone calls and dispatched calls for Doctors, Hospitals, Lawyers as well as other businesses.
    2. Handle order taking, registrations and appointment setting.
    3. Excellent customer service and interpersonal skills.
    4. Answer up to 200 calls a day Worked independently while staying calm in emergency situations.
    5. Able to type 45 wpm Knowledge in all suites of Microsoft Office Word, Access, Powerpoint and Excel.
    6. Great communication skills whether written or verbal.
    7. Experienced in dispatching and scheduling medical appointments, hospital consultations, trauma alerts as well as lawyer referrals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
N/A In Nursing

Answering Service Operator/Executive Resume

Summary : To obtain a position in customer service or office support. Abilities: Customer service oriented. Excellent written and verbal communication skills, with an eye for detail. Capability to respond to crisis situations calmly and responsibly Extremely productive in a high volume, high stress, environment. Planning and organizing, prioritizing. Adaptability, flexibility, and teamwork. Highly productive in the use of Microsoft Office.

Skills : Microsoft word, Operator.

Description :

    1. Answer incoming calls from clients of doctors, hospitals, and businesses.
    2. Greet the caller in polite tone and respond to his requests or inquiries.
    3. Use several communication devices like telephone, computer, pager, etc.
    4. To establish sound communication between the organization and the associates.
    5. Keep self-updated with the information about the events, meetings or conferences taking place in the organization.
    6. Maintain secrecy in terms of confidential and sensitive subject matter of the organization.
    7. Manage high volume of inbound calls daily.
    8. Keep calm under high pressure/high stress situations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Mass Communications

Answering Service Operator/Supervisor Resume

Summary : Worked in Answering Service Operator, in immigration law, and in hospital laboratories, and interested in work in which can use language and computer skills to help others.

Skills : Cashier, Cooking, Clening, Stacking, Typing.

Description :

    1. Greeted customers warmly and ask how to help. Call the appropriate person requested by caller.
    2. Page individuals and inform them of message.
    3. Refer caller to emergency numbers if necessary.
    4. Date stamp time of call and record in computer system.
    5. Receive incoming calls from clients after hours phone lines.
    6. Took messages and relayed as requested.
    7. Faxed scheduling, dispatched service technicians, paged doctors, paged on-call officers, and delivered messages as per the clients instructions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Answering Service Operator Resume

Objective : Seeking part-time or temporary work employment while enhancing and utilizing skills to perform various job duties.

Skills : Cashier and Customer service.

Description :

    1. Operated cord or cordless switchboard, provided answering service for clients.
    2. Greeted callers in a friendly customer oriented manner.
    3. Recorded and delivered messages, furnished information, accepted orders, and relayed calls.
    4. Placed telephone calls at request of client.
    5. Routed emergency calls as designated by the client.
    6. Excellent written and verbal communication skills.
    7. Provide excellent and friendly customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Customer Service