Inbound Customer Service Representative Resume Samples

The primary responsibility of an Inbound Customer Service Representative is to identify and assess the customer’s needs to attain satisfaction. In order to achieve this goal, the Inbound Customer Service Representative Resume mentions the following day-to-day tasks – receiving inbound calls from current and potential customers, placing outbound calls to appropriate clients for following up, answering questions about the company, product detail and solving issues of the customers; performing basic maintenance activities; and maintaining records of customer interaction and filing documents.

The following are the most sought-after qualifications for this role – strong phone handling skills, familiarity with CRM systems and practices; fast typing skills, strong work ethics, and multitasking abilities; a friendly attitude and strong influencing and closing skills. Formal education to an extent of high school diploma or GED will be enough, provided the candidates possess previous telesales experience.

Inbound Customer Service Representative Resume

Objective : Highly qualified Inbound Customer Service Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : phone skillls ,customer service skills, backroom skills,resceaching, cashier. typing skills.

Description :

    1. Responded to telephone inquiries and complaints using standard scripts and procedures.
    2. Gathered information, researches/resolves inquiries and logs customer calls.
    3. Communicated appropriate options for resolution in a timely manner.
    4. Informed customers about services available and assesses customer needs.
    5. Provided functional guidance, training, and assistance to lower-level staff.
    6. Provided assistance, training and troubleshooting support to staff.
    7. Prepares standard reports to track workload, response time and quality of input.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Biology


Inbound Customer Service Representative III Resume

Summary : Skilled in psychiatric care with abundant experience in both hospital and outpatient settings; working with diverse mental illnesses and various age groups. Adhering to strict ethical guidelines, and strict hospital policies in a fast pace environment. Seek constructive criticisms and opportunities for improvement to excel in the human services field. Ability to adapt and change accordingly to situations or obstacles that may arise throughout the day; with ability to work consistently in high stressed environments.

Skills : Strong customer service.

Description :

    1. Maintain compliance with multiple companies, state and federal laws.
    2. Provided exceptional high-level customer support for inbound calls from all over the nation.
    3. Maintaining professional attitude throughout heated situations High demand of problem-solving Constant navigation through multiple computer screens, and systems.
    4. Responsible for accurate billing information, contractual agreements, and providing confirmation of changes.
    5. Working in a fast pace environment with little down time, and rigorous schedule.
    6. Working in areas of collections, retention, account information, and billing.
    7. Extensive knowledge of cliental equipment, functionality, and expectations Provided quick and through notes and documentation for later support.
    8. Maintaining quick typing speed with little to no error Provide support and maintain extensive knowledge of various departments, contact information, and office hours.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S. In Behavioral Science


Inbound Customer Service Representative II Resume

Objective : Efficient production adept in Manufacturing. Comfortable with technology and industrial machinery. Quickly learns new skills and processes. Experienced Fabricator knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Responsible and hardworking warehouse assembler skilled in managing multiple tasks with frequently changing priorities. Over a year in superior customer service & office environments.

Skills : Microsoft Word, Word Excel, Powerpoint.

Description :

    1. Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
    2. Use decision-support computer software programs to respond to common customer work/service order inquiries and requests.
    3. Position entails a high amount of customer interaction over the phone.
    4. Ensure that customers understand product information, and be able to provide additional information to customers as needed Listen attentively to customer needs and concerns; demonstrate empathy.
    5. Prepare complete and accurate work and update customer file.
    6. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
    7. Effectively transfer misdirected customer requests to an appropriate party.
    8. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
N/a In Business

Inbound Customer Service Representative I Resume

Objective : Experienced, resourceful and effective Customer Service Professional with proven proficiency in Customer Service/ Call Center industry. Exceptional analytical capabilities, problem solving and communications skills, both written and verbal with over five plus years' experience in Microsoft, Excel and Outlook.

Skills : Management, Communications,.

Description :

    1. Receives customer inbound phone calls for false alarm call backs, placing alarm on test, RP call back, police department requests for RP or updating of their findings.
    2. Troubleshoot customer technical alarm issues effectively and completely over the phone.
    3. Assists customer with questions and issues.
    4. Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.
    5. Determine the approximate cost of the service call and secure the proper authorization from customer prior to scheduling service appointments.
    6. Effectively utilize both customer service skills as well as technical abilities to satisfy our customers equipment needs.
    7. Provides quality service to increase customer satisfaction.
    8. Maintain individual performance relative to inbound phone answer rates and customer satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Psychology

Inbound Customer Service Representative/Executive Resume

Summary : Well-organized and proficient at multitasking and prioritizing. Detail-oriented, accurate and focused. Highly effective communication skills, verbal and written. Outstanding customer service aptitude. Excellent interpersonal skills having dealt with a broad diversity of populations. Easily establish rapport and trust. Troubleshooter adept at identifying problems and implementing solutions. Computer skills include Word, Excel, Powerpoint and Internet Savy.

Skills : Conflict Resolution, Friendly, People Person, Critical thinker, Basic troubleshooting, Multi task, Active listening, Fast learner.

Description :

    1. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    2. Check to ensure that appropriate changes were made to resolve customers' problems.
    3. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    4. Refer unresolved customer grievances to designated departments for further investigation.
    5. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    6. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
    7. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Inbound Customer Service Representative/Analyst Resume

Objective : Proactive and results-oriented professional with experience in talking with customers over the phone, keeping records of transactions and recommending improvements to shipping procedures seeking a Call Center position with a Reputable Company.

Skills : Customer Service/receptionist.

Description :

    1. Process a high volume of consumer requires of FIS Products and services, resolve a targeted percentage of those inquiries.
    2. Troubleshoot customer problems identifies the root cause of problem and uses tools and resources appropriately to determine how to resolve customer problems.
    3. Track And document inbound support request and ensures proper nation of customer problem issues.
    4. Updates customer service information and ensures accurate entry and contact information.
    5. Meet Standards of the job such as quality standard adherence to schedule and average handle time.
    6. Able to effectively calm upset customers and a negative situation Positive Accomplishments Great impact on the company gave out correct information Assist customer in every way.
    7. Keep customer calm At all times Skills Used Customer service/Multitasking/ how to handle the high call volume.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Outbound/Inbound Customer Service Representative Resume

Summary : Energetic professional seeking to obtain a position with a professional and friendly environment with opportunities for career advancement.

Skills : Licensed Order Picker, Customer Service, Computer literacy.

Description :

    1. Adhere to all procedures to ensure that communication with Customers complies with all appropriate laws and regulations.
    2. Achieve all performance and productivity, professionalism and courtesy standards.
    3. Listened to the Customer to ensure that their requests, circumstances, etc.
    4. Assisted Customers in managing their accounts by ensuring that payment arrangements are effective, and that information is provided to assist Customers in complying with the Credit Card Agreement.
    5. Managed inbound collections calls and ensure that appropriate payment arrangements are made, reasons for delinquency are determined, and contact information is accurate.
    6. Processed electronic payments as requested, and provide all required disclosures concerning them.
    7. Processed all account-related requests, issues, or concerns, and provide clear and concise answers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Inbound Customer Service Representative/Coordinator Resume

Summary : A committed, motivated, and thoughtful customer service professional, with expertise in crisis management and conflict resolution. Outstanding customer and client relationship management skills, coupled with exceptional task prioritization and efficiency. Strong coordination abilities, public speaking prowess, and proficiency in evaluating information to determine compliance.

Skills : Microsoft Office Administration Court Procedures Personnel Management Public Safety And Security Active Listening Regulation Compliancy Leadership Social Perceptiveness.

Description :

    1. Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
    2. Use decision-support computer software programs to respond to common customer work/service order inquiries and requests.
    3. Position entails a high amount of customer interaction over the phone.
    4. Ensure that customers understand product information, and be able to provide additional information to customers as needed.
    5. Listen attentively to customer needs and concerns; demonstrate empathy.
    6. Prepare complete and accurate work and update customer file.
    7. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
    8. Effectively transfer misdirected customer requests to an appropriate party.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Sr. Inbound Customer Service Representative Resume

Summary : Highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures both old and new in any environment. Further possess the ability to meet heavy work assignments and deadlines under strict time constraints. In addition to my strong commitment and desire to succeed in every assigned task, able to work independently or as a team, with a unique ability to communicate effectively on all levels.

Skills : Microsoft Office: Word, Ms Excel, Microsoft Office, Medical Terminology, Powerpoint, Access, Phones, Phones, Customer Service, Retail.

Description :

    1. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
    2. Receive and respond to customer complaints.
    3. Verify customer and order information for correctness, checking it against previously obtained information as necessary.
    4. Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
    5. Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
    6. Recommend merchandise or services that will meet customers' needs.
    7. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Jr. Inbound Customer Service Representative Resume

Objective : Over two years of customer service and frontline dealing with customer escalations. I have a passion for music and technology. I would excel not only in triaging devices and customer satisfaction with product knowledge.

Skills : Customer Service, Computer Literacy, Problem Solving, Compassionate.

Description :

    1. Answer inbound calls to assist customers with troubleshooting technical issues.
    2. Assist customers with questions about there account in regards to billing and how to use their services.
    3. Check to ensure that appropriate changes were made to resolve customers' problems.
    4. Recommend improvements in products or billing methods and procedures to prevent future problems.
    5. Document each call to ensure there is a clear record to ensure each customer will receive the best level of service possible.
    6. Use interactive troubleshooting guides to best correct any technical issues to find a permanent resolution.
    7. Transfer and direct calls to the appropriate department Accomplishments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Inbound Customer Service Representative/Supervisor Resume

Summary : To obtain a warehouse position over 3 years experience of forklift and warehouse setting over 2 years of experience of shipping/receiving highly skilled in packaging and labeling merchandise ability to lift more than 40 pounds comprehensive understanding of safety procedures that need to be adhere during work enthusiastic and self-starter dedicated to achieving high quality results.

Skills : Forklift Cerified, OSHA Educated As Well, Inventory And Database Entry Trained.

Description :

    1. Determines requirements by working with customers.
    2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintains call center database by entering information.
    7. Keeps equipment operational by following established procedures; reporting malfunctions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
GED

Inbound Customer Service Representative Resume

Headline : Highly qualified Inbound Customer Service Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Communication Skills Organization Drive and Motivation to Work hard Creativity Professional Attention to detail.

Description :

    1. Achieved high sales percentage with consultative, value-focused customer service approach.
    2. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    3. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
    4. Managed quality communication, customer support and product representation for each client.
    5. Worked under strict deadlines and responded to service requests and emergency call-ins.
    6. Resolved product/policy issues and shared benefits of new technology.
    7. Guaranteed positive customer experiences and resolved all customer complaints.
    8. Regularly sought opportunities to up sell and add on additional merchandise.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice