Customer Service Clerk Resume Samples

A Customer Service Clerk is accountable for resolving complaints and providing assistance to give a pleasant customer experience. A well-drafted Customer Service Clerk Resume highlights the following duties – recording requests of customers and routing to appropriate departments, resolving billing issues and identifying the source of problems, answering customer’s question and providing related information, recording payments and collecting revenues, ensuring timely delivery of products to customers, and recommending necessary changes to customers to provide better experience.

Some qualities which an employer will look forward in a resume are – the ability to multitask, conflict resolution skills, basic math proficiency, dedication to quality, communication skills and the ability to resolve problems in a timely manner. The candidate should also have a passion to stay tuned with customer service responsibilities. Formal education to the extent of a high school diploma or GED is the only requirement for this job.

Customer Service Clerk Resume example

Customer Service Clerk Resume

Objective : Customer Service Clerk with 6+ years of experience in Ensuring products are within code date and stock is properly rotated, and also Cleaning shelves, displays, equipment, pumps, and station inside and outside by dusting, sweeping, removing garbage and using cleaning products.

Skills : Microsoft Office, Writing, Scientific Research.

Description :

    1. Answered calls addressing customer inquiries, solving problems, and providing new product information.
    2. Greeted customers entering the store to ascertain what each customer wanted or needed.
    3. Described products to customers and accurately explained details and care of merchandise.
    4. Earned management trust by serving as a key holder, responsibly opening, and closing the store.
    5. Communicated with vendors regarding back order availability, future inventory, and special orders.
    6. Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
    7. Bagged, boxed, or gift-wrapped sold merchandise per customer's request.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma In General Education


Customer Service Clerk I Resume

Objective : Qualified Customer Service with 5+years in fast-paced customer service environment. Personable and professional under pressure. Very driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills : Powerpoint, Microsoft Office, SAP, Kaizen, Office Equipment.

Description :

    1. Maintained store displays and signage to match company standards and accurately reflect weekly sales.
    2. Reacted to all concerns of customers quickly with a sense of importance.
    3. Communicated information regarding product availability, ingredients and nutritional information.
    4. Possessed detailed knowledge of company products and store layout.
    5. Fluent in both Up-Selling and Suggestive-Selling promotional merchandise.
    6. Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
    7. Cash checked, money orders, and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Customer Service Skills


Customer Service Clerk/Supervisor Resume

Objective : Seeking a job that will best utilize my computer knowledge, accounting skills, organizational abilities and with a background of four years of customer service experience.

Skills : Customer Service Skills, Warehousing, Retail Sales.

Description :

    1. Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
    2. Stocked shelves, and mark prices on shelves and items.
    3. Computed and recorded totals of transactions.
    4. Offered customers carry-out service at the completion of transactions.
    5. Processed merchandise returns and exchanges.
    6. Established or identified prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    7. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Customer Service Clerk Resume

Headline : Customer Service Clerk professional with 11 years experiences interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

Skills : Microsoft Office, Planning Skills, Reporting Skills.

Description :

    1. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
    2. Built rapport with customers through effective and precise communication.
    3. Answered dealer inquiries concerning the Kroger policies and products.
    4. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
    5. Built rapport and trust quickly with clients and colleagues.
    6. Interfaced with customers and brokers on a daily basis.
    7. Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
College Prep

Customer Service Clerk/Front Desk Resume

Headline : Able to gather facts from a variety of sources and derive keen insights from disparate pieces of information. Knowledgeable of college counseling and the specific levels of academic performance. Creative and able to produce programs that will secure new students for the University and ensure academic success. Demonstrated ability to conduct assessments.

Skills : Customer Service, Clerical Skills, Planning Skills.

Description :

    1. Entered in timesheets and vacation hours for payroll Cashed checks and paid vendors.
    2. Processed money orders, MoneyGrams and bill payments.
    3. Addressed and resolved customer complaint.
    4. Count out register drawer at the beginning and ending of each shift.
    5. Performed inventory of cigarettes and other tobacco products twice daily.
    6. Assisted in taking full store inventory on a quarterly basis.
    7. Coordinated and managed demanding work flow activities such as opening and sorting mail and faxes and answering multiple phone lines.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Accounting

Sr. Customer Service Clerk Resume

Summary : An enthusiastic self-starter with strong communication skills. Proven achiever, processing unique computer skills required to assist customers and improve customer experiences. Adheres to customer service procedures Ability to organize, multi-task and problem solve in a variety of settings. Computer literate with Microsoft Word, Excel, PowerPoint & Outlook. Experience in agendas and meeting planning.

Skills : Management Staff of 6 Retail, Planning Skills, Communication Skills.

Description :

    1. Provided excellent customer service and assisted them with their shopping selection upon request, bag groceries, and carry out.
    2. Retrieved shopping carts and performed price checks to verify grocery prices.
    3. Checked prices for other employees and customers as requested.
    4. Assisted the checker to bag groceries, using plastic or paper bags at customer's request.
    5. Periodically patrolled parking lot and inside areas of the store for shopping carts and ensured to clean maintenance.
    6. Volunteered to provide well-mannered customer service by greeting, smiling, thanking, and bag or wrap purchases and assist with carryout for customers.
    7. Assisted customers by obtaining items from shelves, freezers, coolers, bins, tables, or containers or direct them to the appropriate location.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Powered And Industrial Equipment

Customer Service Clerk/Ticket Agent Resume

Objective : Responsible for Reading and recording totals shown on cash register tape and verifies against cash on hand, and also Quoting price and describes features of items for which money is received.

Skills : Customer Service Skills, Dependable, Computer Skills, Microsoft Office.

Description :

    1. Arranged for repairs and replacement of defective items covered by warranty.
    2. Reviewed orders for completeness according to reporting procedures and forwarding incomplete orders for further processing.
    3. Prepared invoices and shipping documents.
    4. Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.
    5. Resolved customer complaints and requests for refund, exchanges and adjustments.
    6. Adjusted inventory records to reflect product movement.
    7. Verified Customer and order information for correctness, checking it against previously obtained information as necessary.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Hotel,Restaurant And Tourism Managemant

Customer Service Clerk II Resume

Objective : Looking to start a new chapter of my life with my degree in Corporate Communication. Supervising and managing seems to be a calling for me with my willingness to work hard and make fellow employees feel comfortable around me. I've looked very forward to starting a career and bringing a positive change to whatever field I end up in.

Skills : Customer Service Skills, Communications, Data Entry, Accounting, Analytical Skills, Negotiation, Microsoft Office.

Description :

    1. Received payment by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers.
    2. Assisted customers by providing information and resolving their complaints.
    3. Established or identified prices of goods and tabulate bills using calculators, cash registers, or optical price scanners.
    4. Sold tickets and other items to customers.
    5. Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    6. Obtained bags and paper towels and supplies to designated sources.
    7. Answered customers' questions, and provide information on procedures or policies.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Customer Service Clerk Resume

Summary : To obtain a Customer Service Clerk position in the medical field, as a home health aide/caregiver to utilize my years of experience in the following areas: maintaining a clean home, providing an expected appearance related to good hygeine and a balanced diet. I have experience with cleansing cathetyr's, feeding tube; feeding and flushing, also administering medication through the pic line. I am proficient with using a blood glucose monitor for diabetic patients, a blood pressure cuff and stetiscope to get accurate readings on their sugar, blood pressure and pulse levels.

Skills : MS Office, Planning SKills, Customer Service.

Description :

    1. Greeted and assisted customers in locating merchandise.
    2. Received inventory and stocking it on the sales floor.
    3. Inventory preparations, cycle counts and placing sufficient store orders of merchandise.
    4. Processed the development of photo orders, and making enlargements.
    5. Developed and creating their own ideas on building a winning profitable 5 Star endcaps and displays.
    6. Knowledgeable with updating schematics, planograms, and store development resets.
    7. Politely assisted customers in person and via telephone.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma In General Studies

Customer Service Clerk/Cashier Resume

Headline : A Customer Service Specialist with a focus on greeting clients while maintaining a time-sensitive workflow operating electronic and non-electronic cash control systems. Strength in front-line operations utilizing strategic sensibility in directives for client's needs. Adept in problem solving while remaining pragmatic and focused.

Skills : Microsoft Word, Management Skills, Customer Service.

Description :

    1. Provided Customer Support for Giant to customers; resolve issues as appropriate.
    2. Greeted customers in a polite and friendly manner.
    3. Assisted customers in signing up for store reward programs and to apply for store gift cards.
    4. Answered customers' questions and gave information as needed.
    5. Issued receipts, refunds, credits, or change due to customers.
    6. Utilized scanners and cash registers to calculate purchased items.
    7. Processed sales with cash, credit cards, or other types of payment.
    8. Counted cash in the register at the beginning and end of shift.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
High School Diploma In Valedictorian

Customer Service Clerk Resume

Objective : To obtain a Customer Service Clerk position with a company that will allow me to utilize my current skills while giving me the opportunity to learn and grow. Friendly and enthusiastic with exceptional customer service skills. Able to learn new tasks quickly and proficiently, . Level-headed and composed under pressure.

Skills : Proficient with Computer Programs, including Microsoft.

Description :

    1. Provided customer engagement in a positive and approachable manner.
    2. Assisted in maintaining a clean, well-stocked store for customers during their shopping experience.
    3. Helped in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
    4. Independently stocked shelves and recovers merchandise in the store.
    5. Accurately handled customer funds and processes transactions using the POS system.
    6. Remained constantly aware of customer activity to ensure a safe and secure shopping environment.
    7. Performed all other duties as assigned in order to maintain an effective and profitable store operation.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Arts In Criminal Justice

Testing Technician & Customer Service Clerk Resume

Summary : To obtain an Office/Clerical position in which my customer service, bookkeeping, personal, clerical, and general office skills will contribute to greater office efficiency and productivity. Hardworking, organized individual with established successes in collecting and analyzing data, verbal and written communications. Highly accomplished professional with demonstrated achievements and leadership skills in the management of complex activities.

Skills : Data entry, Customer Service Skills, Microsoft office.

Description :

    1. Monitored and tracked all sales statistics to provide recommendations to the City Manager to positively impact profitability.
    2. Created and maintained sales files for 40+ employees.
    3. Scheduled all training sessions for new, current, and management staff.
    4. Monitored and ordered all training and office supplies.
    5. Developed training and participant materials for employees nationwide.
    6. Interviewed new applicants for all positions including hourly to team leaders.
    7. Set revenue and productivity goals for location.
    8. Developed and implemented an "on the job" training course for new employees.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Medical Engineering

Customer Service Clerk/Floral Assistant Resume

Headline : Dedicated and experienced in customer service with the motivation to maintain customer satisfaction and contribute to company success, also experience in a supervisory position, looking to expand my knowledge and experience in order to build a lasting career.

Skills : Computer Skills Microsoft Excel Microsoft Word RISA 3-D Analysis AutoCAD.

Description :

    1. Worked as a team member performing cashier duties, product assistance, and cleaning while providing excellent customer service.
    2. Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
    3. Implemented new processes and systems for improving customer service satisfaction.
    4. Maintained a positive attitude to make customer's shopping experiences memorable and pleasant.
    5. Answered customer questions regarding store merchandise, department information, and pricing.
    6. Assisted customers in person and via telephone.
    7. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    8. Cross-trained and provided back-up for other customer service representatives when needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Clerk Resume

Summary : Responsible for Operating cash register by passing price coded items across electronic scanner to record price, compile, and also printing list, and display cost of customer purchase, and tax on the monitor screen.

Skills : Inventory, Legal research, Administrative, Pallet Jack, Excellent computer skills, Quick Learner, Multi-task full, People person, Analyst, Think outside the box.

Description :

    1. Provided continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous and friendly manner.
    2. Assisted customers in unloading purchases onto the conveyor belt at the checkout.
    3. Packed customer purchases in a manner to prevent damages, carry or push groceries in a shopping cart to the customer's car and load groceries into the vehicle.
    4. Checked the price of merchandise in all departments, as needed.
    5. Restocked and used supply items efficiently to eliminate waste and to maintain the lowest supply cost.
    6. Kept the work area clean, orderly and free from safety hazards; report fault equipment and hazards to management.
    7. Collected shopping carts from parking lot and other areas and return to designated area.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma In General Studies

Customer Service Clerk Resume

Summary : Qualified Customer Service Clerk with seven years experience fast-paced customer service environment. Personable and professional under pressure, and adept at working in diverse retail and customer service environments.

Skills : Cash Handling, Customer Service.

Description :

    1. Greeted customers entering the store to ascertain what each customer wanted or needed.
    2. Politely assisted customers in person and via telephone.
    3. Provided an elevated customer experience to generate a loyal clientele.
    4. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    5. Directed calls to appropriate individuals and departments.
    6. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    7. Entered financial data into the company accounting database to be verified and reconciled.
    8. Developed knowledge about products and sales items to answer shoppers' questions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma