A Customer Service Clerk is accountable for resolving complaints and providing assistance to give a pleasant customer experience. A well-drafted Customer Service Clerk Resume highlights the following duties – recording requests of customers and routing to appropriate departments, resolving billing issues and identifying the source of problems, answering customer’s question and providing related information, recording payments and collecting revenues, ensuring timely delivery of products to customers, and recommending necessary changes to customers to provide better experience.
Some qualities which an employer will look forward in a resume are – the ability to multitask, conflict resolution skills, basic math proficiency, dedication to quality, communication skills and the ability to resolve problems in a timely manner. The candidate should also have a passion to stay tuned with customer service responsibilities. Formal education to the extent of a high school diploma or GED is the only requirement for this job.
Objective : Customer Service Clerk with 6+ years of experience in Ensuring products are within code date and stock is properly rotated, and also Cleaning shelves, displays, equipment, pumps, and station inside and outside by dusting, sweeping, removing garbage and using cleaning products.
Skills : Microsoft Office, Writing, Scientific Research.
Answered calls addressing customer inquiries, solving problems, and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described products to customers and accurately explained details and care of merchandise.
Earned management trust by serving as a key holder, responsibly opening, and closing the store.
Communicated with vendors regarding back order availability, future inventory, and special orders.
Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
Bagged, boxed, or gift-wrapped sold merchandise per customer's request.
High School Diploma
Customer Service Clerk I Resume
Objective : Qualified Customer Service with 5+years in fast-paced customer service environment. Personable and professional under pressure. Very driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills : Powerpoint, Microsoft Office, SAP, Kaizen, Office Equipment.
Maintained store displays and signage to match company standards and accurately reflect weekly sales.
Reacted to all concerns of customers quickly with a sense of importance.
Communicated information regarding product availability, ingredients and nutritional information.
Possessed detailed knowledge of company products and store layout.
Fluent in both Up-Selling and Suggestive-Selling promotional merchandise.
Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Cash checked, money orders, and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Customer Service Clerk/Supervisor Resume
Objective : Seeking a job that will best utilize my computer knowledge, accounting skills, organizational abilities and with a background of four years of customer service experience.
Skills : Customer Service Skills, Warehousing, Retail Sales.
Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Stocked shelves, and mark prices on shelves and items.
Computed and recorded totals of transactions.
Offered customers carry-out service at the completion of transactions.
Processed merchandise returns and exchanges.
Established or identified prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
High School Diploma
Customer Service Clerk Resume
Headline : Customer Service Clerk professional with 11 years experiences interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.
Skills : Microsoft Office, Planning Skills, Reporting Skills.
Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
Built rapport with customers through effective and precise communication.
Answered dealer inquiries concerning the Kroger policies and products.
Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bills.
Built rapport and trust quickly with clients and colleagues.
Interfaced with customers and brokers on a daily basis.
Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations.
Customer Service Clerk/Front Desk Resume
Headline : Able to gather facts from a variety of sources and derive keen insights from disparate pieces of information. Knowledgeable of college counseling and the specific levels of academic performance. Creative and able to produce programs that will secure new students for the University and ensure academic success. Demonstrated ability to conduct assessments.
Entered in timesheets and vacation hours for payroll Cashed checks and paid vendors.
Processed money orders, MoneyGram's, and bill payments.
Addressed and resolved customer complaints.
Count out the register drawer at the beginning and ending of each shift.
Performed inventory of cigarettes and other tobacco products twice daily.
Assisted in taking full store inventory on a quarterly basis.
Coordinated and managed demanding workflow activities such as opening and sorting mail and faxes and answering multiple phone lines.
Sr. Customer Service Clerk Resume
Summary : An enthusiastic self-starter with strong communication skills. Proven achiever, processing unique computer skills required to assist customers and improve customer experiences. Adheres to customer service procedures Ability to organize, multi-task and problem solve in a variety of settings. Computer literate with Microsoft Word, Excel, PowerPoint & Outlook. Experience in agendas and meeting planning.
Skills : Management Staff of 6 Retail, Planning Skills, Communication Skills.
Provided excellent customer service and assisted them with their shopping selection upon request, bag groceries, and carry out.
Retrieved shopping carts and performed price checks to verify grocery prices.
Checked prices for other employees and customers as requested.
Assisted the checker in bag groceries, using plastic or paper bags at customer's request.
Periodically patrolled parking lot and inside areas of the store for shopping carts and ensured clean maintenance.
Volunteered to provide well-mannered customer service by greeting, smiling, thanking, and bag or wrapping purchases and assisting with carryout for customers.
Assisted customers by obtaining items from shelves, freezers, coolers, bins, tables, or containers or directing them to the appropriate location.
Customer Service Clerk/Ticket Agent Resume
Objective : Responsible for Reading and recording totals shown on cash register tape and verifying against cash on hand, and also Quoting a price and describing features of items for which money is received.
Skills : Customer Service Skills, Dependable, Computer Skills, Microsoft Office.
Arranged for repairs and replacement of defective items covered by warranty.
Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Prepared invoices and shipping documents.
Answered customers' telephone, mail, and in-person inquiries and directed customers to the appropriate sales areas.
Resolved customer complaints and requests for refunds, exchanges, and adjustments.
Adjusted inventory records to reflect product movement.
Verified Customer and order information for correctness, checking it against previously obtained information as necessary.
Customer Service Clerk II Resume
Objective : Looking to start a new chapter of my life with my degree in Corporate Communication. Supervising and managing seems to be a calling for me with my willingness to work hard and make fellow employees feel comfortable around me. I've looked very forward to starting a career and bringing a positive change to whatever field I end up in.
Skills : Customer Service Skills, Communications, Data Entry, Accounting, Analytical Skills, Negotiation, Microsoft Office.
Received payment by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Established or identified prices of goods and tabulate bills using calculators, cash registers, or optical price scanners.
Sold tickets and other items to customers.
Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Obtained bags and paper towels and supplies to designated sources.
Answered customers' questions, and provide information on procedures or policies.
Customer Service Clerk Resume
Summary : To obtain a Customer Service Clerk position in the medical field, as a home health aide/caregiver to utilize my years of experience in the following areas: maintaining a clean home, providing an expected appearance related to good hygiene, and a balanced diet. I have experience with cleansing catheters, feeding tubes; feeding and flushing, also administering medication through the pic line.
Skills : MS Office, Planning SKills, Customer Service.
Greeted and assisted customers in locating merchandise.
Received inventory and stocked it on the sales floor.
Inventory preparations, cycle counts, and placing sufficient store orders of merchandise.
Processed the development of photo orders, and made enlargements.
Developed and created their own ideas on building a winning profitable 5 Star endcaps and displays.
Knowledgeable with updating schematics, planograms, and store development resets.
Politely assisted customers in person and via telephone.
Customer Service Clerk/Cashier Resume
Headline : A Customer Service Specialist with a focus on greeting clients while maintaining a time-sensitive workflow operating electronic and non-electronic cash control systems. Strength in front-line operations utilizing strategic sensibility in directives for client's needs. Adept in problem-solving while remaining pragmatic and focused.
Skills : Microsoft Word, Management Skills, Customer Service.
Provided Customer Support for Giant to customers; resolve issues as appropriate.
Greeted customers in a polite and friendly manner.
Assisted customers in signing up for store reward programs and applying for store gift cards.
Answered customers' questions and gave information as needed.
Issued receipts, refunds, credits, or changes due to customers.
Utilized scanners and cash registers to calculate purchased items.
Processed sales with cash, credit cards, or other types of payment.
Counted cash in the register at the beginning and end of the shift.