The job duty involves ensuring and exceeding exceptions for customer satisfaction for various processes within an assigned area. A well-drafted Customer Solutions Manager Resume mentions the following core tasks and duties – supervising the effective performance of all employees; ensuring customer satisfaction; monitoring and maintaining staff and recruiting and hire staff; administering all resources and team members; monitoring and ensuring adherence to all policies and procedures; coordinating with employees and ensuring effective working for all as per the needs.
Aspiring applicants should portray on the resume such skills as – customer service expertise, working knowledge of customer solutions software and database tools; deep understanding of management techniques and methods; advanced troubleshooting skills; and customer service orientation. As such, a college education is not mandatory to secure this role, however, companies prefer to pick those CV’s that highlight a relevant work experience along with a general education diploma.
Objective : Professionally represent our clients throughout face to face interactions
Build rapport and obtain new customers using dynamic product presentations.
Skills : Excel, Management, Sales.
Provided high level, comprehensive problem resolution to members and providers for a company which is national leader in administering benefits for several Medicare and Medicaid Managed Care Organizations and commercial business.
Remotely maintained regular contact with key provider organizations and serves as a liaison to internally resolve complex issues.
Developed strong interpersonal relationships with assigned providers.
Investigated, researched, and resolved Medicaid/Medicare provider and member complaints for various state health plans.
Educated providers on proper coding/billing procedures per the specifications provided by the member's health plan.
Resolved customer service inquiries received via telephone, email, fax and web chat which could include: benefit and eligibility information, billing and payment issues, customer material request, physician assignments, authorization for treatment, and explanation of benefits.
Executed and performed research for claim denial projects.
Sr. Customer Solutions Manager Resume
Summary : Innovative professional with proven experience in leading teams of sales, marketing and technical personnel in the pursuit of strategic business opportunities. Unique combination of broad marketing experience and outstanding analytical skills have led to a consistent record of success in creating targeted marketing strategies, developing innovative solutions, and generating new business.
Skills : Marketing Management, Organizaional skills, Excellent communication skills.
Collaborated with West Coast DSMs and their representatives to identify top physicians and enhance face-to-face opportunities for SEROQUEL.
Created individualized patient resources and/or physicians educational materials via the marketing department.
Organized and ran company-wide events for physician offices on ways to improve customer service within private facilities.
Mentored, coached, and trained new and existing CSMs on policy, work, and communication skills.
Developed contracts with prison facilities and mental health establishments for the stocking and scripting of SEROQUEL.
Identified and developed educational speakers to lead round-table discussions, teleconferences, and events in order to promote SEROQUEL to other area physicians.
Organized national speaker events and local dinners for educational purposes.
Jr. Customer Solutions Manager Resume
Objective : To pursue a rewarding career in Business or General Management where skills can be profitably utilized to achieve corporate objectives.
Skills : Retail Store Leadership, Inventory Management/Control, Customer Service.
Played a key role in ensuring the successful launch of Bristol Virginia store.
Structured and implemented programs and policies in the areas of training, SOP, and new-employee orientation.
Fostered a teamwork/open-door environment conducive to positive dialogue across the store.
Started community relations with Boys and Girls Club as well as People Inc.
Encouraged and appointed Best Buy Employees to the first community events team.
Responsible for day to day store expenses as they pertain to the P&L, as well as the following: Daily register operations, cash handling, and service desk/return desk operations.
Researched and resolved incoming escalated provider inquiries within contract guidelines.
Ensured provider database and documentation is up-to-date, accurate, and complete.
Customer Solutions Manager III Resume
Summary : To work and develop in a supportive structure while maintaining a can do attitude, meeting challenges with a sense of urgency and confidence, and proactively learning new skills enabling the proficient execution of any job responsibilities.
Recruited and hired talent for new store openings as a Leader with Best Buy.
Included, in order; Part time Sales Associate, Full time Sales Senior, Customer Service Senior, Operations Supervisor, Operations Manager, and Sales Manager.
Responsible for store operations; primarily, home theater, appliances and gaming, including scheduling, budgets, sales, profit and customer service.
Increased sales by 3% and profit by 5%, successfully earing the team "blue crew bucks" first time since store opening.
Established relationships with decision makers to ensure future purchases.
Read and identified customer preferences and adapt promotional offers accordingly.
Managed and coordinate territories daily.
Customer Solutions Manager II Resume
Objective : Over 14 years of leadership experience with a proven track record of delivering industry leading financial and operational performance in a wide variety of roles. continue to use the talents and strengths have gained to lead new teams to outstanding customer centric service while creating profits and world class results.
Skills : Inventory Management, Problem Solver/ Team Motivator, Business Development, Business Development, Computer , Customer Service, Microsoft Word, Management.
Trained and motivated sales team of 100+ employees to hit weekly/monthly goals.
Insured our employees had the tools and skills to do their jobs.
Held employees accountablle for delivering an excellent customer experience.
Handle any customer complaints/ issue's.
Build monthly business plan and spread awareness to our team so that we are aware and all focused on the same goal.
Weekly sit downs to go over updates, changes to the business plan, work on any improvements to their sales pitch and to deliver praise for hard work or any goals met.
Designed employee growth plans to help understand what each employee wanted from the Company and what their plans for the next step in their life.
Customer Solutions Manager I Resume
Headline : To secure a position that utilizes strong Management and Supervisory skills. Attained fiscal goals and sales results within departments to support positive growth of the store and company. Responsible for entire life-cycle of employees, including selection, hiring, training, mentoring, evaluations, performance management, and .
Skills : Customer Service, Sales, Leadership, Human Resources, Human Resources, Inventory Management.
Managed a team of 6 supervisors and 70+ customer care agents, creating a culture of continuous improvement, ensuring quality standards and production needs were met to achieve performance measures.
Directed daily operations and execution of sales, call scripting, customer retention, technical support and business development.
Created and implemented quality control system for enhanced call processing which improved customer experience as evidenced by an increase in customer satisfaction ratings from 86% to 93%.
Devised and executed sales strategies encompassing broad range of products and service.
Trained and provided ongoing coaching and direction which resulted in exceeding sales targets by up to 150%.
Championed proven change management techniques to unite, connect and engage teams which sustained performance when new programs, procedures and metrics were instituted as industry standards evolved.
Observed team behaviors and created innovative methods to actively engage supervisors and their teams to commit to continuously improve performance.
Assistant Customer Solutions Manager Resume
Objective : 15 years management experience in organizational leadership and relationship building with customers and team members. Possess a proven record of productivity, quality and integrity. A highly organized manager and coach able to quickly assess needs and provide tools to resolve difficulties, enhance learning and improve performance.
Responsible for sales strategy, including developing growth plans to ensure year over year growth.
Coached and trained of 50 person sales staff.
Organized monthly team meetings to ensure team was aware of drive times and product knowledge.
Communicated with buyers on stores needs and trending items Worked in tandem with vendor's to promote product displayed, giving feedback on sales to vendor's/buyers Responsible for weekly plan-o-gram review.
Managed price audits to ensure market reaction and product flow.
Managed store P&L, working with quarterly budgets to ensure store was profitable Facilitated30 day 1 on 1's with full time staff and 45 day 1 on 1's with part-time staff.
Customized towards strengths and opportunities of the employee.
Associate Customer Solutions Manager Resume
Objective : Successfully managed varied businesses (including sales and operations) with responsibility of bottom-line results. Other skills include (but are not limited to) the following Open-minded, adapt easily to change, very quickly master new methods and procedures.
Scheduled and arranged photo shoots, graphic design, and printing for customers.
Organized resources for studio customers (models, lighting, camera, etc.) according to customer needs.
Assisted customers in various additional roles when needed.
Performed image editing, image enhancement, and color correction (retouching).
Created graphic designs for a wide variety of printed materials.
Assigned specifications for printed materials, and created cost / value analysis.
Gathered competing bids from printing houses to source printing at the lowest cost.
Assistant Customer Solutions Manager I Resume
Objective : Controlled every aspect for printing of books, magazines, and other printed materials for customers. Conducted weekly reviews to ensure development path is being followed.
Skills : Store Manager, Inventory Management, Operations Management.
Functioned as part of sales team, supporting nine sales reps in North Texas region with focus on customer-facing solutions.
Designed and implemented best-solutions practices for regional sales team.
Acted as quality assurance liaison for customers while supporting specific sea and air shipments including domestic, border, and international accounts.
Prepared detailed reports on customer transactions and tracking histories.
Played instrumental role in assisting sales team in meeting sales quota for several accounts.
Assisted sales team in delivering presentations to over 75 regional customers on integration solutions including PowerPoint Presentation, demos, software training, and Q&A with logistics to C-level suite.
Recognized as expert in delivering customer solutions that forge new business opportunites.
Customer Solutions Manager Resume
Summary : Hands on and results-oriented Manager with extensive high level experience in medical device manufacturing and distribution with significant knowledge in both management and customer service. Dedicated to product quality via ISO/cGMP compliance. Skilled in identifying problems and proactively defining solutions and implementing new processes and procedures.
Skills : Customer Service, Sales, Leadership, Human Resources, Human Resources, Inventory Management.
Served as Primary Multi-Factory Point of Contact for Global Sales and Marketing teams.
Supported over 5000 SKU's and $150M in sales.
Managed Customer Solutions department.
Managed International Order entry department.
Provided support on 2 FDA audits and 3 ISO audits.
Acted as Primary team member of ERP conversion -JD Edwards to Oracle to SAP Ensured FDA compliance thru control of documented procedures.