Customer Resolution Specialist Resume Samples

A Customer Resolution Specialist will handle all the complaints and problems of the customer and resolve such issues at the earliest. The job description entails handling all escalated issues and taking the necessary steps to resolve such issues quickly. The duties typically mentioned on the Customer Resolution Specialist Resume are – handling all types of inbound calls with maximum efficiency, provide accurate information to customers, taking appropriate steps to resolve all issues, investigation and resolving customer’s complaints, dealing with a variety of complaints, grievances, and disputes; and gaining customer’s confidence.

Additional strengths expected by the employers for this role are – the ability to handle multiple calls, the adaptability to handle all sorts of complaints and providing necessary information, well-versed in ensuring compliance with company protocols and functional knowledge of handling customer accounts. The minimum level of education includes a Bachelor’s degree in business administration.

Customer Resolution Specialist Resume example

Customer Resolution Specialist Resume

Summary : Management career with proven track record of increasing department efficiency, establishing processes and exceeding customer expectations. Over 10 years experience in customer service, procurement of documents.

Skills : Customer Service, Sales, Self-starter, Accounts Receivable.

Customer Resolution Specialist Resume Template
Build Free Resume

Description :

  1. Effectively communicated with defaulted student loan borrowers via telephone and written notices
  2. Resolved issues of a no,n-routine nature as necessary. Maintain a professional manner at all times.
  3. Performed skip tracing and due diligence functions to ensure compliance of all Federal Regulations. 
  4. Adhered to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
  5. Worked independently while being a team player in a fast-paced collections environment and meet daily, weekly, and monthly quality and productivity requirements.
  6. Displayed high levels of initiative, motivation, flexibility, and creativity to devise methods of attaining productivity standards.
  7. Effectively dealt with angry borrowers, attorneys, and third parties while remaining professional at all times.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MBA


Customer Resolution Specialist II Resume

Headline : Passion, high expectations, and working hard have always opened up doors and allowed to gain more knowledge. Starting to explore new opportunities to grow and expand career.

Skills : Microsoft Office, SQL, Python, Java, Network Management.

Customer Resolution Specialist II Resume Sample
Build Free Resume

Description :

  1. Listened attentively to consumer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  2. Troubleshoot, researched, and analyzed customer problems with installation, billing, service upgrades/downgrades, technical support, and disconnects.
  3. Conducted needs-based selling by using non-scripted probing techniques to determine customer needs.
  4. Developed and maintained in-depth product knowledge. Serve as liaison between customer support team, management, and customer.
  5. Resolved customer issues within established guidelines and policies and with the intent of a "First Call Resolution." and follow-up as needed.
  6. Determined when a call or certain decisions need to be escalated for further review or approval.
  7. Performed required job functions while maintaining individual performance standards and site-specific performance standards.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business


Customer Resolution Specialist I Resume

Objective : Dedicated Customer Service Representative with 7 years of experience. Motivated to maintain customer satisfaction and contribute to company success.

Skills : Communication, Multi-Phone System, Microsoft Office.

Customer Resolution Specialist I Resume Sample
Build Free Resume

Description :

  1. Managed escalated customer issues that are received via direct customer contact, retailer, various department supervisors.
  2. Employed sound judgment and customer service knowledge to resolve escalated and difficult customer issues.
  3. Utilized personal discretion when dealing with normal business practices to ensure customer retention through appropriate product and services discounts.
  4. Analyzed overall customer service practices and recommends and implements new business policies and practices to improve efficiencies and quality.
  5. Measured results and identify customer trends resulting from newly implemented service policies and practices.
  6. Studied and stays abreast of contemporary customer service practices in the broadcast industry.
  7. Assigned tasks involved in resolving customer issues to all areas of the organization, track progress and ensure accountability and completion.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Programming

Jr. Customer Resolution Specialist Resume

Objective : Identify common call drivers and adapt to prevent them Reliable source of information for other agents 8 years of customer service.

Skills : Microsoft Office, Netscape, Mortgage Service.

Jr. Customer Resolution Specialist Resume Model
Build Free Resume

Description :

  1. Negotiated high risk, delinquent loans adhering to stated timelines and regulatory requirements through a web-based application.
  2. Facilitated resolution of complex consumer loans that may be performing or distressed resulting in minimizing foreclosures.
  3. Analyzed the extent of the potential loss created by the troubled loan, identified the problems, and provide meaningful input into the plan.
  4. Suggested and submitted forbearance agreements, loan modifications, short payoffs, short sales, and repayment plans for management approval.
  5. Top tier performer while maintaining quality average. Skills Used Listening skills, Customer Service skills.
  6. Delivered best in class service to clients while adhering. Escalate issues to proper departments and complete follow up.
  7. Provided solutions to client complaints Keep complete and accurate records of all interactions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Pre

Customer Resolution Specialist III Resume

Summary : Performance driven and seasoned executive offering over 15 years' of Professional Customer Service is seeking a long- term position as a Logistics Coordinator to contribute skills.

Skills : Strong Communication Skills, Self-motivated, Quick Learner.

Customer Resolution Specialist III Resume Template
Build Free Resume

Description :

  1. Professionally handled incoming requests from customers with repeated call-ins within period Ensure that issues are resolved both promptly and accurately.
  2. Delivered excellent customer service by communicating with energy and personal confidence.
  3. Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction.
  4. Determined the appropriate courses of action to ensure the result is a win-win and document the interaction through contact tracking.
  5. Provided accurate product information and serving as a knowledgeable resource for the customer.
  6. Exceeded monthly performance objectives including call quality, attendance and punctuality, adherence, and call handle time.
  7. Balanced the needs of the end-user customer while balancing the needs of the internal business requirements for productivity and performance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management

Sr. Customer Resolution Specialist Resume

Summary : Analyze customer complaints and provide appropriate corrective actions. Assist directly or route customers to the appropriate personnel for assistance.

Skills : Customer Service, Technical Skills.

Sr. Customer Resolution Specialist Resume Format
Build Free Resume

Description :

  1. Handled customer concerns & complaints regarding their insurance policies, claims, or overall dissatisfaction with Allstate.
  2. Showed customers empathy and understanding while handling concerns.
  3. Ensured customer is satisfied with Allstate service as a position is the last step before the customer leaves the company.
  4. Cycled through several systems to find customer policy information.
  5. Claimed Support Check and process claims for different agencies countrywide.
  6. Confirmed policy and claim information are accurate Pull certified documents and endorsements that are included in the policy Sent information.
  7. Authorized representative via fax, email, or standard mail.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Marketing

Asst. Customer Resolution Specialist Resume

Headline : Seeking a job that will put current skills to use and that would enhance and give more skills for a potential career in Human Resources. Bring six years of customer service and managerial experience.

Skills : Quick books, Technical Skills.

Asst. Customer Resolution Specialist Resume Example
Build Free Resume

Description :

  1. Assignment and management of the escalations department workflow.
  2. Logged and designated every issue to the escalations team. Assisted in developing new systems and methods.
  3. Created reports, spreadsheets, presentations, and memos, detailing the statistical information regarding the overall performance department.
  4. Worked with internal staff & clients to resolve complex matters.
  5. Completed research on escalated issues and instant issue documents.
  6. Extend excellent customer service in a call center environment Address billing questions Initiate new service Budget analysis for customers.
  7. Assisted defaulted student loan borrowers with payment options and arrangements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Lead Customer Resolution Specialist Resume

Headline : To become a customer service representative and show that knowledge and skills obtained through experience can enable personal and professional development within company.

Skills : Microsoft Suite, Communication Skills.

Lead Customer Resolution Specialist Resume Example
Build Free Resume

Description :

  1. Answered inbound calls from student borrowers, Cross-sold customer's appliance repair plans.
  2. Provided an accurate, clear, and concise response to incoming customer calls, with a focus on providing world-class customer satisfaction.
  3. Performed processing functions necessary to facilitate first call resolution.
  4. Counseled customers on the various repayment options and benefit programs available to students throughout the life cycle of the loan.
  5. Strong working knowledge of multiple loan programs and the many products offered.
  6. Understood the complex rules and regulations pertaining to student loan servicing.
  7. Flexible in shift adjustments, and help the department meets its goals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associate Customer Resolution Specialist Resume

Headline : Seeking a challenging, entry level opportunity that will allow to utilize medical and general administrative background and education.

Skills : Microsoft Office, PC, Copiers, Fax Machines and Printers.

Associate Customer Resolution Specialist Resume Model
Build Free Resume

Description :

  1. Conferred with customers and agents via telephone and email to provide a resolution to customer concerns.
  2. Handled premium investigations to determine why the premium has changed.
  3. Recorded of the customer complaints as well as actions taken to resolve their concerns.
  4. Escalated unresolved concerns to Level 4 representatives for additional investigation.
  5. Handled other customer concerns regarding other policy changes as needed.
  6. Checked to ensure appropriate changes have been made to policies as requested by the insured's or agents.
  7. Handled other administrative duties as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science

Customer Resolution Specialist Resume

Headline : Total career overview is to see working with computers. Computers are passion, love to use them, to be on them. Very adept to any kind of computer system, generally help anyone that needs computer issues.

Skills : Typing 65 WPM, Microsoft, Excel, Excellent Communication Skills.

Customer Resolution Specialist Resume Sample
Build Free Resume

Description :

  1. Worked for One Kings Lane, a subcontractor for First Call Resolution.
  2. Answered phone calls in a timely manner.
  3. Addressed customer's concerns about their products or shipments of their orders.
  4. Updated payment methods, recapture funds.
  5. Contacted vendors for additional assistance with orders.
  6. Assisted in training of colleagues with questions about processes.
  7. Worked with twelve different programs and do this with zero hesitation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma