Customer Resolution Specialist Resume Samples

A Customer Resolution Specialist will handle all the complaints and problems of the customer and resolve such issues at the earliest. The job description entails handling all escalated issues and taking the necessary steps to resolve such issues quickly. The duties typically mentioned on the Customer Resolution Specialist Resume are – handling all types of inbound calls with maximum efficiency, provide accurate information to customers, taking appropriate steps to resolve all issues, investigation and resolving customer’s complaints, dealing with a variety of complaints, grievances, and disputes; and gaining customer’s confidence.

Additional strengths expected by the employers for this role are – the ability to handle multiple calls, the adaptability to handle all sorts of complaints and providing necessary information, well-versed in ensuring compliance with company protocols and functional knowledge of handling customer accounts. The minimum level of education includes a Bachelor’s degree in business administration.

Customer Resolution Specialist Resume example

Customer Resolution Specialist Resume

Summary : Management career with proven track record of increasing department efficiency, establishing processes and exceeding customer expectations. Over 10 years experience in customer service, procurement of documents.

Skills : Customer Service, Sales, Self-starter, Accounts Receivable.

Description :

    1. Effectively communicate with defaulted student loan borrowers via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements.
    2. Resolve issues of a non-routine nature as necessary. Maintain a professional manner at all times.
    3. Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations. 
    4. Adhere to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
    5. Work independently while being a team player in a fast-paced collections environment and meet daily, weekly, and monthly quality and productivity requirements.
    6. Display high levels of initiative, motivation, flexibility, and creativity to devise methods of attaining productivity standards.
    7. Effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MBA


Customer Resolution Specialist II Resume

Headline : Passion, high expectations, and working hard have always opened up doors and allowed to gain more knowledge. Starting to explore new opportunities to grow and expand career.

Skills : Microsoft Office, SQL, Python, Java, Network Management.

Description :

    1. Listen attentively to consumer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
    2. Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades, technical support, and disconnects.
    3. Conduct needs-based selling by using non-scripted probing techniques to determine customer needs.
    4. Develop and maintain in-depth product knowledge. Serve as liaison between customer support team, management, and customer.
    5. Resolve customer issues within established guidelines and policies and with the intent of a "First Call Resolution." and follow-up as needed.
    6. Determine when a call or certain decisions need to be escalated for further review or approval.
    7. Perform required job functions while maintaining individual performance standards and site-specific performance standards.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business


Customer Resolution Specialist I Resume

Objective : Dedicated Customer Service Representative with 7 years of experience. Motivated to maintain customer satisfaction and contribute to company success.

Skills : Communication, Multi-Phone System, Microsoft Office.

Description :

    1. Manage escalated customer issues that are received via direct customer contact, retailer, various department supervisors.
    2. Employ sound judgment and customer service knowledge to resolve escalated and difficult customer issues.
    3. Utilize personal discretion when dealing with normal business practices to ensure customer retention through appropriate product and services discounts.
    4. Analyze overall customer service practices and recommends and implements new business policies and practices to improve efficiencies and quality.
    5. Measure results and identify customer trends resulting from newly implemented service policies and practices.
    6. Studies and stays abreast of contemporary customer service practices in the broadcast industry.
    7. Assign tasks involved in resolving customer issues to all areas of the organization, track progress, and ensure accountability and completion.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Programming

Jr. Customer Resolution Specialist Resume

Objective : Identify common call drivers and adapt to prevent them Reliable source of information for other agents 8 years of customer service.

Skills : Microsoft Office, Netscape, Mortgage Service.

Description :

    1. Negotiated high risk, delinquent loans adhering to stated timelines and regulatory requirements through a web-based application.
    2. Facilitated resolution of complex consumer loans that may be performing or distressed resulting in minimizing foreclosures.
    3. Analyzed the extent of the potential loss created by the troubled loan, identified the problems and provide meaningful input into the plan.
    4. Suggested and submitted forbearance agreements, loan modifications, short payoffs, short sales and repayment plans for management approval.
    5. Top tier performer while maintaining quality average. Skills Used Listening skills, Customer Service skills.
    6. Deliver best in class service to clients while adhering. Escalate issues to proper departments and complete follow up.
    7. Provide solutions to client complaints Keep complete and accurate records of all interactions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Pre

Customer Resolution Specialist III Resume

Summary : Performance driven and seasoned executive offering over 15 years' of Professional Customer Service is seeking a long- term position as a Logistics Coordinator to contribute skills.

Skills : Strong Communication Skills, Self-motivated, Quick Learner.

Description :

    1. Professionally handle incoming requests from customers with repeated call-ins within period Ensure that issues are resolved both promptly and accurately.
    2. Delivering excellent customer service by communicating with energy and personal confidence.
    3. Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction.
    4. Determining appropriate courses of action to ensure the result is a win-win and document the interaction through contact tracking.
    5. Providing accurate product information and serving as a knowledgeable resource for the customer.
    6. Meeting or exceeding monthly performance objectives including call quality, attendance and punctuality, adherence and call handle time.
    7. Balance the needs of the end-user customer while balancing the needs of the internal business requirements for productivity and performance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management

Sr. Customer Resolution Specialist Resume

Summary : Analyze customer complaints and provide appropriate corrective actions. Assist directly or route customers to the appropriate personnel for assistance.

Skills : Customer Service, Technical Skills.

Description :

    1. Customer Resolution Specialist Handle customer concerns & complaints regarding their insurance policies, claims, or overall dissatisfaction with Allstate.
    2. Show customers empathy and understanding while handling concerns.
    3. Ensure customer is satisfied with Allstate service as a position is the last step before the customer leaves the company.
    4. Cycled through several systems to find customer policy information.
    5. Claim Support Check and process claims for different agencies countrywide.
    6. Confirm policy and claim information is accurate Pull certified documents and endorsements that are included in the policy Sent information.
    7. An authorized representative via fax, email or standard mail.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Marketing

Asst. Customer Resolution Specialist Resume

Headline : Seeking a job that will put current skills to use and that would enhance and give more skills for a potential career in Human Resources. Bring six years of customer service and managerial experience.

Skills : Quick books, Technical Skills.

Description :

    1. Assignment and management of the escalations department workflow.
    2. Logged and designated every issue to the escalations team. Assisted in developing new systems and methods.
    3. Created reports, spreadsheets, presentations, and memos, detailing the statistical information regarding the overall performance department.
    4. Worked with internal staff & clients to resolve complex matters.
    5. Completed research on escalated issues and instant issue documents.
    6. Extend excellent customer service in a call center environment Address billing questions Initiate new service Budget analysis for customers.
    7. Assisted defaulted student loan borrowers with payment options and arrangements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Lead Customer Resolution Specialist Resume

Headline : To become a customer service representative and show that knowledge and skills obtained through experience can enable personal and professional development within company.

Skills : Microsoft Suite, Communication Skills.

Description :

    1. Answer inbound calls from student borrowers, Cross-sold customer's appliance repair plans.
    2. Provide an accurate, clear, and concise response to incoming customer calls, with a focus on providing world-class customer satisfaction.
    3. Perform processing functions necessary to facilitate first call resolution.
    4. Counsel customers on the various repayment options and benefit programs available to students throughout the life cycle of the loan.
    5. Strong working knowledge of multiple loan programs and the many products offered.
    6. Understood the complex rules and regulations pertaining to student loan servicing.
    7. Flexible in shift adjustments, and help my department meet its goals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associate Customer Resolution Specialist Resume

Headline : Seeking a challenging, entry level opportunity that will allow to utilize medical and general administrative background and education.

Skills : Microsoft Office, PC, Copiers, Fax Machines and Printers.

Description :

    1. Confer with customers and agents via telephone and email to provide a resolution to customer concerns.
    2. Handle premium investigations to determine why the premium has changed.
    3. Record of the customer complaints as well as actions taken to resolve their concerns.
    4. Escalate unresolved concerns to Level 4 representatives for additional investigation.
    5. Handle other customer concerns regarding other policy changes as needed.
    6. Check to ensure appropriate changes have been made to policies as requested by the insured's or agents.
    7. Handle other administrative duties as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science

Customer Resolution Specialist Resume

Headline : Total career overview is to see working with computers. Computers are passion, love to use them, to be on them. Very adept to any kind of computer system, generally help anyone that needs computer issues.

Skills : Typing 65 WPM, Microsoft, Excel, Excellent Communication Skills.

Description :

    1. Worked for One Kings Lane, a subcontractor for First Call Resolution.
    2. Answered phone calls in a timely manner.
    3. Address customer's concerns about their products or shipments of their orders.
    4. Update payment methods, recapture funds.
    5. Contact vendors for additional assistance with orders.
    6. Assist in training of colleagues with questions about processes.
    7. Work with twelve different programs and do this with zero hesitation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma