A Customer Relations Representative will act as a liaison between the company and the customer and provide all information about product and service and resolve all emerging problems faced by the customer in order to build a healthy relationship with the customer. Major tasks and duties commonly found on the Customer Relations Representative Resume include – managing a large number of calls per day, generating sales leads, identifying and assessing the needs of the customer, fostering a strong relationship with customers, providing customized services to gain relationship, and taking an extra mile to engage customers.
To perform the above-mentioned job description, the employer wants to see in the resume these skills – a very good track record of serving customers, over-selling abilities, strong phone handling skills, active listening skills, the ability to act and respond quickly, and the potential to identify customers with ease. A high school diploma with good working experience will substantiate a formal education.
Headline : Excellent inter-personal skills when working with customers, suppliers, and co-workers. Proven abilities to create innovative process improvements Passion for acquiring new knowledge and skills through cross-functional experiences.
Skills : Microsoft Office.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Enrollment Advisor Seasonal Job Educate - Online - 2011 to 2012 Seasonal Assist the Caseload Specialist with educating the families about the education program.
Articulate the benefits of the program to teachers, parents and students.
Collect leads for student enrollment and guide them through to the application process.
Work with local businesses, schools, and families in the area to advertise the education program and generate enrollments and application leads.
Summary : Account Management: My ability to handle hundreds of accounts with multiple changes on a daily basis demonstrates my proficiency in multitasking to manage accounts, and boosting company productivity. My knowledge of operating systems contributed to my success. I have well knowledge of Microsoft Office 2013, Excel, Outlook, Citrix, and many other independent operating systems, with the ability to learn new systems. Public Colorado Notary: Certified notary certificate 2016.
Skills : Customer Service, Clerical, Payroll, Problem Resolution, Accounting, Microsoft Word, Excel and Outlook, Sales and Marketing.
Effectively use conflict resolution skills to respond to customer concerns via e-mails, letters and telephone calls.
Use a multi-line telephone to communicate with internal and external customers, sometimes dealing with multiple calls at the same time.
Efficiently prioritize the tasks that need to be completed first based on the incoming information from multiple sources.
Research issues utilizing up to eight databases at a time.
Route Service Requests to appropriate party as needed.
Formulate e-mail and letter responses to customers using a tone that matches the customer's correspondence when necessary.
Proofread and redline work for accuracy of copy, format, grammar, punctuation and syntax as needed.
B.A. In English
Sr. Customer Relations Representative Resume
Summary : Dynamic results-oriented business professional with a passion for delivering exceptional client-focused service only bested by the mindset for exceeding targets. Seeking a varied role that will allow me to consolidate both my education and professional background, expand my knowledge and provide opportunities for personal and professional growth.
Skills : Skills Computer: Windows 8/7/Vista, Microsoft Office Suite, Mac OS X, Apple iOS Business: Retail and Insurance Sales, Consumer Products, Marketing and Promotions, Exceptional Customer Service, Professional Personal Demeanor, Great Time-Management Ability.
Communicate with customers by telephone, email or in person to provide information about setting up accounts, schedule the installation of propane tanks, service repairs, schedule and dispatch propane deliveries, set up accounts, final bill account, obtain details of complaints and resolve problem to retain customer.
Determine charges for services requested, take credit card payments, set up payment arrangements, set up budget and pricing contacts.
Enter monthly fuel for propane storage tank into FAST system.
Maintain the fixed assets, entering the inventory of tanks for resale.
Resolve customers' service or billing complaints by advising and making recommendations to them that would better serve them and save them money, making sure their account is set up correct to avoid future problems.
Service coordinator for Account Manager - scheduling the work sold, entering customers, paperwork and permits and sales orders to dispatch for service techs.
Schedule inspections, Miss Utility, and sub contactors for excavation.
Schedule service repairs on tanks to ensure compliance with safety codes and policies, tank removals, and collection shut offs.
High School Diploma
Customer Relations Representative II Resume
Objective : Demonstrates a strong sense of ownership and accountability. Maintains high standards of honesty and integrity; influences like qualities in others. Positive, high energy manager with excellent leadership skills and customer service. Values learning and seeks out situations to increase knowledge. Contributes to team effort. Interact and work well with people from diverse backgrounds.
Contributed direct telephonic support of customer accounts.
Selected to represent the department on the SPIRIT committee.
Supported small law customers via email, Siebel Customer Relations Management system and correspondence.
Effectively navigated and instructed customers on usage of the online applications.
Worked successfully with other departments and co-workers to gather appropriate information for customer dispute resolution.
Displayed willingness to work within the team environment to improve and support department performance.
Explained the features and benefits of Martindale Hubbell products: martindale.com, lawyers.com and attorneys.com.
Bachelor Of Science
Customer Relations Representative II Resume
Headline : Searching for a challenging career as Customer Relations Executive of well-established company in which to put my skills to the test.
Skills : Sell various types of insurance policies, Interview.
Answered all incoming calls regarding pricing, delivery, service, sales and complaints.
Ensure customer service quality, efficiency, and accuracy for all transactions.
Offer solutions to customer complaints that balance the best interest of the customer and the company.
Focused on strengthening customer relations Gained new customers by introducing Amerigas products and services, recommending strategic price programs, and scheduling site visits.
Accurately maintains customer data, transactions, and information in SAP through accurate data entry and monitoring consistent with company policy.
Pursued new customer opportunities by sharing Amerigas products and services available.
Worked to develop relationships of trust and confidence with customers.
Took personal responsibility for resolving issues for customers.
High School Diploma
Customer Relations Representative Resume
Objective : Looking to transition into a more corporate service position where I can contribute my lengthy knowledge of the service industry and in return explore and learn new skills, while with a company that has significant growth opportunities.
Skills : Microsoft Word/ Outlook/ Excel/ PowerPoint Data Entry /Alpha IV Database Beginner Knowledge Of SAP/ Kronos/ Onbase Processing And Typing With 10 Key.
Provided legendary customer service by following the SWA expectations.
Effectively handled internal and external customer inquiries/complaints directed to customer relations, rapid rewards and other departments.
Responsible for providing responses to correspondence from internal and external customers with a heavy emphasis on complaint resolution.
Used good judgment to analyze problems and choose appropriate solutions in order to resolve internal and external customer needs.
Familiarized with all aspects of the company structure, operating philosophy, policies, and procedures.
Operated with PC equipment utilizing current specified software packages and other programs/functions.
Assisted with monitoring internal help desk line to assist representatives with escalated correspondence.
Performed job tasks in a highly organized and restrictive environment requiring extended periods of time at a fixed work position.
Objective : Currently in search for a career in the PR or related field. Public Relations is something I find very intriguing and something I want to do for the rest of my life, just looking for an opportunity. I am a hard worker and a very motivated individual when it comes to my work and employer. I believe in team work and willing to do anything to get the job done for the company.
Skills : Microsoft Office Suite.
Fully licensed insurance producer for the state of Illinois; licensed to sell medical, property, life and health insurance.
Responsible for creating relationships between the agency and potential customers.
Placed a minimum of 100 cold calls per day to develop new leads.
Managed the social media presence for the office and responded to customer comments/questions.
Generated warm leads from community by conducting business visits.
Contacted preexisting customers in the book of business to review their current insurance.
Responsible for the sales of auto, property, life and health insurance.
Customer Relations Representative I Resume
Objective : 10+ years of negotiating and relationship building experience in the private sector. Licensed to practice law in the District of Columbia. Resourceful team player who excels at collaborating and offering strategic solutions to customers and colleagues. Ability to understand needs of internal and external clients while maintaining a commitment to integrity, professionalism, and ethical practice. Negotiated over 100 content licensing agreements for inclusion in history, statistics, social science, business, and science & technology databases.
Skills : Microsoft Office Suite, LexisNexis.
Handled inbound sales calls for personalized gift orders from 700+ stores, catalog and Internet customers.
Selected as liaison to 11 stores to ensure quality service and increase sales.
Acknowledged for outstanding record of performance, professionalism, and reliability.
Assisted in the Accounts Receivable / Payable department and managed when requested.
Trained staff members on refund procedures and revised refund form to ensure consistency.
Resolved customer accounts and responded to inquiries from vendors, employees, and management.
Appointed to the Attendance Committee to evaluate and revise the employee attendance policy.
Jr. Customer Relations Representative Resume
Objective : Mature, motivated employee seeking career opportunity in business setting. Have a variety of employment history from not for profits, human resources, government agencies and hospital. Quick learner who relishes a challenge and works well independently. Strong work ethics with above average attendance.
Skills : Excel, Word, Powerpoint, Inventory Management, Operations Management, Management.
Retained customers that had the intention of leaving AT&T's services.
Sold devices to customers that were eligible for discounts and helped customers with the financing.
Provided technical troubleshooting of phone equipment when necessary.
Researched and solved months of billing problems and corrected invoicing errors that had previously been missed.
Audited records to find errors and correct overlooked mistakes while ensuring the large billing errors would not occur again.
Handled the processing, distribution, accuracy verification and maintenance of records.
Demonstrated the ability to handle pressures of a continuous and repetitive work environment.
Objective : Word / Excel /Power Point Interpersonal & Communication Skills Underwriting / Bookkeeping Customer Service / Runs & Adj Reports Coding ICD-9/CPT/AS-400 Human Resources Management / Trainer Accounting/Accounts Payable Inside & Outside Sales / Consultant Work.
Headline : Highly enthusiastic customer service professional with over 10 years client interface experience. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Answer multiple phone lines, directing calls to the proper parties, page sales staff over the intercom, and greet customers.
Setting appointments for aftermarket items or repairs for new and pre-owned vehicles for sales customers.
Setting appointments for maintenance, repairs, and recalls for service customers.
Logging appointments in a general schedule book, complete damage assessments, complete all work orders and forms for various vendors.
Order parts through our Parts Department, process new and pre-owned car delivery folders, make new delivery folders.
Follow up calls to customers within 48 hours after purchase of a new vehicle or servicing vehicle.
Update schedule boards, generate purchase orders, post invoices, accept new inventory and maintain vehicle keys and manuals.
High School Diploma
Lead Customer Relations Representative Resume
Headline : Experienced optician with significant optical experience. Proven ability to effectively manage people, equipment and resources. Excellent oral and written communication skills. Strong customer service skills. Self-starter, and a motivated team player who can work independently. Confident in handling technical equipment. Experienced with various computer hardware and software. Skilled in establishing and maintaining effective working relationships with industry manufacturers.
Skills : Legal Research,Microsoft Word, Excel, PowerPoint Adobe Photoshop & Indesign, Power Director Video Editing Software All Social Media Outlets, WordPress.
Collaborated with customer account representatives to discuss details for specific product needs.
Evaluated prescriptions and fitting data to ensure products exceedJERRY L.
Worked to promptly resolve customer concerns and product delays.
Developed and maintained DVI frame database and DVI CNC drill point database.
Provided detailed oversight to enforce quality controls on custom or specialty jobs.
Responsible for developing the wrap sunglass program, implemented the use of the wrap compensation formula (that is still in use today), and trained the data entry personal in its use.
Developed a Rx prism compensation program so that the Rx prism would not affect the inset/seg ht at the finish blockers.
BS In Nursing
Customer Relations Representative/Manager Resume
Headline : Seeking a full time position in customer service utilizing my strong organizational, interpersonal, and communication skills.
Skills : Microsoft Office, Maximo, Phones, Customer Service Skills, Windows, Avaya, Organizational Skills, Printers, Fax.
Address customer service inquiries in a timely and accurate fashion Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Trained new employees covering over 10 accounts in the course of three and a half years.
Created documentation for instructing other users how to navigate our numerous ticking systems.
Properly directed inbound calls in the queues to improve call flow.
Worked with service delivery managers to get updates in order to resolve high priority tickets.
Responded to client's questions and concerns.
Gathered personal information and detailed descriptions of the client's issue in order to submit a ticket to the resolver groups.
Objective : Dedicated Administrative Professional that is motivated to maintain customer satisfaction and contribute towards the success of the company. Core Strengths Inventory control familiarity Strong organizational skills Customer service expert Active listening skills Invoice processing Seasoned in conflict resolution Adaptive team player Courteous demeanor.
Responsible for ensuring extraordinary customer experience by building and maintaining relationships with customers as well as providing prompt and accurate service.
Gain new customers by introducing products and services, recommending strategic price programs and scheduling site visits.
Solves customer service issues with the goal of customer satisfaction and customer retention.
Answer phone calls and respond to all customer inquiries including, but not limited to pricing and billing.
Accurately maintains customer data, transactions and information in SAP through accurate data entry and monitoring.
Research and reconcile discrepancies in customer accounts.
Assist with budget report as well as Risk report.
Enter payroll and printing tickets for routing.
BBA In Business Administration
Customer Relations Representative Resume
Objective : To obtain a challenging, leadership position that allows me to utilize my current skills to help contribute and assist in advancing a business that offers a stable, success driven employment opportunity and to enhance company's operation. I am also eager to learn new skills and business advancements.
Skills : Microsoft Office, Typing, 10 Key by touch, Record Keeping, experience using multi-line phone, Average WPM 88, Knowledge of all office equipment.
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, open and cancel accounts.
Schedule service work and dispatch delivery tickets.
Accurately input and maintain customer data.
Practice and reinforce superior customer service skills in person or on the phone.
Make credit and collection calls to customers as required to reach A/R goals.
Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
Perform cash control and record retention activities per company policy.