Retail Sales Associate Resume Samples

Description :

1. Handling equipment exchanges and upgrades, setting up new cable internet or phone service.
2. Implementing marketing strategies which resulted in 12% growth of customer base.
3. Developing a new process for employee evaluation which resulted in marked performance improvements.
4. Greeting customers in a timely fashion while quickly determining their needs.
5. Recommending merchandise to customers based on their needs and preferences.
6. Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges and security.
7. Complete all cleaning, stocking, and organizing tasks in the assigned sales area.
8. Built relationships with customers to increase the likelihood of repeat business.
9. Training, coaching and monitoring staff to ensure smooth adoption of the new program.

Experience

0-2 Years

Level

Entry Level

Education

HS

Description :

1. Recording the items being purchased by customers into the cash register manually and with a barcode reader.
2. Validating that the items have been paid for previous to the customer leaves the store.
3. Accepting payment from customers consisting of cash, credit, debit, cheques, and make a change.
4. Producing a receipt that shows the amount and price of each item purchased.
5. Greeting customers at the entrance, helping them find products, departments and answering questions.
6. Maintaining departments dairy, including filling, facing and organizing products, and ensuring pricing and tagging.
7. Receiving phone calls and written messages for a different department of the store. Answering various questions customers may have had regarding the store in general or item availability.
8. By accomplishing assigned tasks correctly, efficiently, but at a faster pace, I am able to provide exceptional customer service established trust among customers, employees, management. Also able to assist other departments with various responsibilities and eventually was assigned the position of produce assistant manager.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Processed standard teller transactions for customers including client account transactions, loan payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.
2. Balanced automated teller machine, teller cash discrepancies, teller cash recyclers.
3. Processed 30+ customer transactions per hour with extreme attention to detail.
4. Processing US savings bonds and reporting to the federal reserve as need.
5. Review respond to customer account inquiries, ensuring they were in the best possible situation for them individually.
6. Assisted with the training of new retail sales associates ensuring that they received a comprehensive education on proper banking policies/procedures.
7. Consistently received a 97% satisfactory rate on all customer service feedback surveys.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Compute sales prices, total purchases and receive and process cash or credit payment.
2. Describe merchandise and explain use, operation, and care of merchandise to customers.
3. Open and close cash registers, performing tasks such as counting money.
4. Separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
5. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
6. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
7. Demonstrate the right customer behaviors defined by delivering an extraordinary experience.

Experience

10+ Years

Level

Senior

Education

BM

Description :

1. Engage in service selling and right fitting the customer with an appropriate total technology solution.
2. Build customers confidence by making their experience comfortable, simple and solving their issues.
3. Complete accurate paperwork and transactions according to company policies and procedures.
4. Developing a new process for employee evaluation which resulted in marked performance improvements.
5. Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
6. Assisting customers with service activations, changes and billing payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.

Experience

2-5 Years

Level

Junior

Education

IT

Description :

1. Providing quality customer service through training and gaining knowledge of jewelry with goals provided by the company diamond commitment and high standards.
2. Providing customers with information about diamonds, cut, color, clarity, and complete knowledge of all aspects before customer purchase.
3. Providing customers with knowledge of precious stones and complete knowledge before customer purchase.
4. Sizing and sending repairs that are provided within the warranties offered and provided by the company.
5. Offering and providing the customer with a Zales preferred credit card to give customers more opportunity for their purchases.
6. Creating a professional atmosphere through opportunity and knowledge to make customer have a great experience with the company and appreciate their purchase.
7. Responsible for ensuring a positive customer experience, loss prevention. Processing multiple types of transactions.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Greeted and assisted customer upon contact in a friendly and professional manner. Provided product knowledge to customers.
2. Maintain register opened new accounts, processed payments, and looked-up prices.
3. Process returned items ensuring items were saleable. 
4. Followed safety and loss prevention protocols by the direction of the corporate offices. Stocked racks/shelves and maintained a presentable sales environment.
5. Applied discounts and promotion cards, issue receipts and bagged upon conclusion if transactions at the beginning and end of shifts, opened and closed.
6. Execute sales, service and customer experience initiatives in store.
7. Learned to organize displays in ways that were designed to appeal to the customers.

Experience

0-2 Years

Level

Entry Level

Education

Certification

Description :

1. Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
2. Maintaining register handles cash, and process credit card transactions.
3. Responsible for cash handling, safe verifications, and preparing deposits.
4. Maintaining an orderly appearance throughout the sales floor.
5. Introducing promotions and opportunities to customers.
6. Cross-selling products to increase purchase amounts.
7. Assisting customers and make sure their shopping experience is enjoyable so they come back.
8. Listening to customer needs and preferences to provide accurate advice.

Experience

7-10 Years

Level

Executive

Education

HS

Description :

1. Approached customers and initiated conversations to determine their needs and preferences.
2. Assisted customers with purchasing cellular phones in addition to other products including accessories, jetpacks, and tablets.
3. Resolved customers technical questions in a timely and professional manner along with educating customers.
4. Exceeded all sales quotas and awarded top salesperson two years in a row for tablets out of 10 stores.
5. Provides quality customer service by addressing customers’ questions and suggesting merchandise that meets their needs.
6. Learned how to be a team player and bond with other associates. I've continued to learn to keep a positive attitude and provide a positive environment.
7. Stocked displays with new merchandise restocked when products were selling out.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Proactively engage customers and provide excellent service by ascertaining and meeting needs.
2. Deliver friendly and efficient customer experience in the sales checkout and ordering process.
3. Assisting with merchandise recovery and maintenance of the sales floor to meet company standards.
4. Coordinate with managers and team members in replenishment, signage, reticketing and other duties as needed.
5. Maintaining an orderly appearance throughout the sales floor.
6. Introducing promotions and opportunities to customers, cross-selling products to increase purchase amounts.
7. Serving customers in a family-focused retail environment with an emphasis on customer service in addition to other financial and inventory management tasks.
8. Developing new customer prospects or referrals and built customer relationships to drive sales.

Experience

5-7 Years

Level

Junior

Education

BM