Retail Sales Supervisor Resume Samples

Description :

1. Directed and supervised reporting staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
2. Ensured all company products and services were reflective of customer needs and expectations through consistent monitoring and benchmarking of sales activities.
3. Consistently exceeded targeted sales goals and quotas through upselling and strategic customer cultivation.
4. Processed all cash, credit and check transactions and manage any customer inquiries or complaints.
5. Stayed current on all sales, security and promotions and company policies for payment and exchanges.
6. Delegated assignments to staff members for continual upgrades and improvements to workflow and operational functions.
7. Performed comprehensive merchandise overviews and checkpoints to ensure quality, advertised functionality and pricing.
8. Managed and maintained accurate logs of purchases, sales and requisitions.
9. Train and assign tasks to new employees to meet business development needs.
10. Initiated and developed training sessions targeted for improvement of customer familiarity with products, usage and overall care and maintenance of merchandise.
11. Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within the store and surrounding premises.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Managing the execution of merchandising and sales activities for NC, SC, and Virginia for the convenience solutions dedicated team.
2. Performing general merchandising and complete selling tasks in different stores assigned area.
3. Maintaining compliance and distribution of all required products in assigned territory.
4. Build and maintain rapport with store personnel to effectively meet company and clients objectives.
5. Effectively communicate benefits and product information for clients brands.
6. Managing the execution of merchandising and sales activities for NY, PA, and New England.
7. Have supervised as many as 58 retail reps providing continuous training and monitoring their objectives to ensure the successful and on-time completion of assigned tasks.
8. Experienced in creating business plans. Ensure the accurate flow of communication with employees, management, and clients to build the business and respond to and resolve issues, questions and concerns.
9. Achieved exceptional results for clients national audits and field contacts.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Providing customers with services catered to each customer while recommending solutions and products based on customers specific needs in a retail center environment.
2. Reviewing personal goals and sales performance with retail sales associates.
3. Processing all methods of payments while enforcing and adhering to the cash policy.
4. Responding to service, billing and sales related issues efficiently an effectively.
5. Responsible for following up on customer issues with resolutions in a timely manner.
6. Coach and motivate the team to exceed sales goals, retain customers, education team about new marketing campaigns and materials, enforce corporate policy and procedure compliance.
7. Train new hires and facilitate for schedule teams training and development classes to ensure that the company, employees, and customers performance goals are obtainable.
8. Supervising a team of 5 working within the areas of customer service, cash handling, inventory, sales and data entry (generating work orders).
9. Prepare and reconcile all payments and reports. Verify Loomis pickup an deliveries.
10. Check security equipment to ensure the safety of employees and customers.
11. Managing schedule and enforce attendance adherence according to corporate policy.

Experience

10+ Years

Level

Senior

Education

Associate

Description :

1. Delivering virtual and face to face training weekly to peers and agents weekly.
2. Managing company initiatives and metrics, which allowed me to monitor behaviors, coach and develop performance opportunities to ensure success for the company and employees alike.
3. Embracing the culture of excellence and lead by example with integrity by following the established departmental policies and procedures.
4. Building relationships companywide to ensure sharing of best practices along with peer to peer coaching, training, and development.
5. Communicating clear and concise expectations and providing positive reinforcement and recognition for job performance.
6. Responsible for creating and communicating corrective actions based on company processes, procedures, and job performance.
7. Train, monitor and develop representatives utilizing techniques to assist with quality customer experience in a changing environment.
8. Reviewing customized reporting to highlight areas of opportunities with each employee for coaching and training purposes.
9. Create, develop, and train content in regard to business needs to foster business success and improve job performance continuously.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Directly supervised 9 employees for Amarillo, TX and Clovis, nm retail offices, 1 field service support representative(cash control/deposits) and 8 retail sales associates. Carried out supervisory responsibilities in accordance with the organizations' policies and applicable laws.
2. Responsibilities included interviewing, hiring, training employees, planning, assigning and directing work, appraising performance, rewarding, coaching and counseling employees, addressing complaints and resolving problems, and ensuring sales goals were met. Served as key liaison between corporate, field system management, customer procurement, marketing/sales operations. Promoted quality, commitment, courtesy and teamwork.
3. Supervised and coordinated activities of retail customer service employees by performing the following duties.
4. Provided coaching to employees regarding performance levels by monitoring and analyzing statistical reports and providing a monthly performance profile.
5. Evaluated and administered the career advancement process by analyzing and documenting performance and recommending salary increases.
6. Monthly reporting of retail sales goals, objectives and related issues to manager.
7. Ensured assets of the company were safeguarded by monitoring payment transactions and bank deposits, auditing cash journals and ensuring financial controls were properly executed.
8. Ensured accurate completion of all retail work orders and the associated entries in the corresponding subscriber accounts.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Work directly with the store manager to ensure the achievement of sales, retention and quality targets.
2. Monitor the store customer service interactions to identify sales opportunities within all transactions.
3. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
4. Manages daily sales floor operations to deliver an outstanding store experience that improves customer loyalty and strengthens the brand.
5. Displayed the appropriate signage for products and sales promotions.
6. Arranged items in favorable positions and areas of the store for optimal sales.
7. Answered customers questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Responsible for overseeing the day to day running of a large retail store and 20 staff. Lead a team to deliver exceptional customer service in a fast-paced and constantly changing the retail environment.
2. Ensure the store is operational at all times and that the range of merchandise displayed to meet the customer's' needs.
3. Make sure the right things are being done, by the right people, at the right time and in the right.
4. Take time to coach colleagues by example every day, on and off the shop floor.
5. Maintain awareness of market trends in the retail industry, and monitoring what local.
6. Analyze sales figures and forecasting future sales volumes to maximize profits.
7. Assists other members of the store management team in setting and maintaining store standards including but not limited to sales performance, profitability, associate conduct, scheduling and manpower distribution, merchandising and housekeeping standards.
8. Possess and share a high level of product knowledge; effectively demonstrate products; coach others to effectively do the same. Observe and coach other team members in day-to-day performance.
9. Review customized reporting to highlight areas of opportunities with each representative for coaching purposes.

Experience

10+ Years

Level

Management

Education

HS

Description :

1. Demonstrating professionalism and appropriate behavior in representing t-mobile USA.
2. Providing excellent customer service by solving customers issues and assisting in the selection of purchases.
3. Establishing a healthy customer clientele which led to referrals and an upscale of sales.
4. Welcoming and embracing customers with enthusiasm, a smile, and positive attitude.
5. Routine jobs include restocking inventory, sustaining accurate till counts, and maintaining a clean and organized atmosphere.
6. Open and close store, count money such as store deposit, lead and help peers who are not hitting monthly quotas.
7. Did daily sales goals and sales training. Counted all of the money and safe daily. Prepared the daily bank deposit. Testing and installation of vehicle batteries.
8. Multitasking in a fast-paced environment. Expected to be flexible with work schedule, including nights, weekends, and holidays.

Experience

7-10 Years

Level

Executive

Education

FS

Description :

1. Manage, train, and oversee all associates, totaling more than 50 employees based on company standards.
2. Supervising all sales transactions in order to ensure speed, accuracy, and customer service standards.
3. Ensuring brand and operational standards are consistently met on the sales floor.
4. Creating employee schedules on a weekly basis in accordance to floor coverage, while ensuring all operational requirements are met.
5. Help design weekly layout plans for new items that are visually appealing to our customers while remaining aware of company directions, warehouse quantities, and weekly sales.
6. Assisting management with projects and help identify and rectify issues with the store.
7. Influencing retail outlets to implement solutions through fact-based presentations.
8. Delivering a great looking and fully stocked floor by accurately pushing merchandise with multiple locations while utilizing state-of-the-art technology in order to manage backroom inventory.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Promotes time warner cables goals for the experience stores, provided guidance to agents towards attaining those goals, and meeting individual and team goals within my department.
2. Responsible for skillfully training 25 employees to retain customers through positive customer relationship building.
3. Reviews, measures, analyzes sales activity to ensure company sales standards and campaign usage are being upheld at all times.
4. Help agents identify the reason(s) to disconnect and overcome objections in an effort to retain the customer.
5. Assists agents in answering questions and/or providing coaching to ensure they understand all products and services with a strong knowledge of policies and procedures.
6. Save and re-sell the value of our products and services by properly aligning their features, benefits, and price with the needs of our customers.
7. Achieve all sales quotas set for the store by following the established policies and procedures.

Experience

7-10 Years

Level

Executive

Education

CS