Production Support Lead Resume Samples

A Production Support Lead will support the facility with its production support aspects and participate in the application development management tasks. A well-drafted Production Support Lead Resume indicates the following core duties and tasks – providing technical support for mainframe production cycle jobs, developing relations with the business community, assigning and adjusting monitor shifts; providing additional support to existing production support procedures; providing status reports; collaborating with management in improving and customizing reports; resolving issues, and allocating resources to solve problems.

The most sought-after skills for the post include the following – experience in delivering production support, and developing software; profound knowledge of developing procedures for operations; outstanding knowledge of SQL server and shell scripts; wide knowledge of data warehouse technology and Java Scripting; and the ability to troubleshoot problems on various application deployment. A relevant engineering degree is mandatory.

 

Production Support Lead Resume example

Production Support Lead Resume

Objective : 11 Years(October 2005 - Present) of experience in IT Services with contribution in all phases of SDLC. Currently working for client - Anthem Inc. at Mason, Ohio location. Worked on J2EE, Core Java, JSP, Struts, XML, Oracle, DataFlux technology. Exposure to IBM Infosphere, webMethods OneData. 5+ years in enterprise data management catering to financial services and health care domain.

Skills : Master Data Management, Data Quality, Java, SQL, Data Flux.

Description :

    1. Worked as Support Team Lead for MDM Application.
    2. Performed walkthroughs and inspection of standard operating procedures.
    3. Ensured that the project adheres to all the security standards as per GE Web Application guidelines.
    4. Reported generated in the system are pulled based on the role of the person accessing the application.
    5. Used Struts MVC, struts validation and tiles framework during development/enhancement of applications, developed stored procedures required for .
    6. Assisted in support hours of operation and off hour production emergencies.
    7. Created cpm, srm and changed requests for all the capacity requests with in sla and approving the remedy tickets.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Applications


Sr. Production Support Lead Resume

Summary : Over 9 years of experience in the field of Information Technology with expertise in certification, implementation, migration and support of UNIX and LINUX applications. Domain expertise in Banking & Financial Services. In depth knowledge of authorization and settlement of credit, debit, gift, prepaid and private label cards.

Skills : Microsoft Office (10+ years), Product Management (9+ years).

Description :

    1. Measured and reported on application impacting availability issues, monitor and report on problems and error resolution process and perform follow-up.
    2. Performed root cause analysis on production issues and determine action items for prevention and resolution.
    3. Used Struts MVC, struts validation and tiles framework during development/enhancement of applications, developed stored procedures required for .
    4. Enhanced team's understand of ITS technical and functional environment through guided trainings Assisted the eTSC operations by providing expertise .
    5. Provided all the adhoc reports requests by clients related to capacity and isla data.
    6. Managed the Illuminate DnA Platform including input/upload and sharing of assessments.
    7. Delivered Illuminate DnA training and support stakeholders in Illuminate use.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Communication


Jr. Production Support Lead Resume

Objective : Create and publish professional learning modules (screencasts) for local assessments and SLOs. Create, finalize and post training materials and support resources for all local assessments and SLOs.

Skills : COBOL II, CICS, DB2, JCL, TCP/IP, MQ.

Description :

    1. Co-ordinated WAR rooms during critical issues.
    2. Implemented change request raised by Business users.
    3. Worked closely with Business on feature enhancements and bug fixes to accommodate their changing business requirements.
    4. Reviewed deliverables Managed Status Meetings and reported status to management Ensured work was delivered on time Performed issue and risk tracking.
    5. Collaborated with Portal team on Illuminate implementation and training, including developing and facilitating our team Professional Learning Community (PLC).
    6. Developed and implemented special projects for the Assessment Resource and Support Team.
    7. Collaborated with Department of Technology (DoTs) to support Illuminate DnA and SLO Application.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Engineering

Production Support Lead III Resume

Summary : Maintain continuity of online assessment and printed versions of assessment. Support processing center during peak times. Support ARE Department Hotline and assist with special projects.

Skills : Java Production Support Lead, Very Strong in Technical concepts.

Description :

    1. Provided a full range of investing and financing services to corporations, governments, institutions and individuals worldwide.
    2. Managed Services Production Management Team works as a horizontal across all the Application development teams in Private wealth management (PWM) to ensure stability of the system.
    3. Provided application support for all the systems used by PWM.
    4. Provided critical End of Day batch support, user support, incident management, problem management, user acceptance testing (UAT) batch support, Issue analysis and resolution.
    5. Formulated technical action plans for analyzing and resolving recurring problems.
    6. Provided fault isolation and root cause analysis for complex and large technical issues.
    7. Reviewed impact analysis done by team, prioritize issues and ensure SLA adherence.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S.

Production Support Lead II Resume

Headline : Dynamic, results-oriented, and seasoned IT professional, with comprehensive experience in all aspects of management with focus on product development and implementation. Demonstrated proven capability to develop work plans and strategies to properly execute projects in accordance with specific timeframe without compromising the quality of the result.

Skills : Java producion support, Very strong in technical condepts.

Description :

    1. Successfully managed multiple releases and critical patches and multiple projects concurrently Led Aerial application upgrades successfully, and in collaboration with client.
    2. Served as the driving force behind the successful management of the entire phase of projects ranging from $200K to $2M in revenue including: planning, resources, requirements, training, testing, and implementation.
    3. Provided weekly idashboard reports to provide an insight into operations health to upper management.
    4. Created idashboard for Aerial upgrades to show system improvements pre and post upgrade Responsible for communicating the project status and risk/issues to all the stakeholders appropriately.
    5. Documented install-defects and assign severity to the problems that occurred.
    6. Performed post mortem to identify root cause (RCA) Escalate issues to the technology, operations, and/or vendor(s) where appropriate Leading, mentoring and managing a team of 12 resources under a 3.7m statement of work Training clients on the in house applications.
    7. Lead the testing for Hot Fix/product releases; to ensure on time delivery to Clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Masters Certification

Production Support Lead I Resume

Headline : More than 3 Years of professional IT experience in development, configuration, assembly and deployment of web and client/server applications in Java/J2EE. Expertise in OOA, OOD, Software Development Life Cycle (SDLC) - Requirements Specification, Design documents and writing Test cases using various Software engineering processes ranging from Waterfall to Agile methodology.

Skills : very strong in technical concepts, Java.

Description :

    1. Analyzed existing code and propose suggestions on enhancement for existing applications.
    2. Automated manual tasks performed by team using shell script to reduce manual errors.
    3. Involved in conducting status meetings and providing technical guidance on incidents managed by the offshore team.
    4. Responsible for end to end change management process for supporting applications.
    5. Involved in doing in depth analysis of defects and change requests.
    6. Documented the scenarios and issue resolutions for effective handling of issues and management of applications.
    7. Responsible for 100% uptime for the applications by making sure team is available round the clock.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Software Engineering

Assistant Production Support Lead Resume

Summary : Over 13+ years of overall IT experience. An experienced Big Data hands-on technologist. Played the role of architect / engineer and technical manager in IT projects in multiple fortune 50 organizations. Excellent track record in providing technical architecture and design solutions to the business requirements / challenges and in managing medium size projects in Big Data Technologies.

Skills : very strong on technical concrepts, Problem solving.

Description :

    1. Modified JCL for input into the CA-7 Scheduler database, and perform JCL updates to the CA-7 JCL libraries.
    2. Designed, submited and prepared flowcharts within the CA-7 documentation database.
    3. Migrated JCL into production through Roscoe.
    4. Performed JCL checks with the use of CA-Scheduler, Roscoe and TSO.
    5. Created and updated problem reports using informan in TSO.
    6. Checked status and restart of jobs through CA-11.
    7. Managed the team and vigorously pursue the team's given objectives, closely monitor the activities against the plan and take necessary corrective actions on time without any delays.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
PowerPoint

Associate Production Support Lead Resume

Objective : Utilized positive attitude and courageous spirit to empower others to reach their full potential, while achieving remarkable results. want to work with an organization where can lead and coach using creative, energetic and collaborative concepts to cultivate an environment based on unity and respect.

Skills : Management MIS Operations Management Service Desk Management.

Description :

    1. Provided technical assistance to help desk technicians.
    2. Handled escalations from the help desk.
    3. Prepared agendas, meetings minutes, etc.
    4. Provided timely and periodic performance feedback input to the Production Support Manager regarding team members' performance.
    5. Provided regular communication to management and the business on severe issues and outages with the resolutions.
    6. Independently interacted regularly with contractors of varying associate/management levels to discuss ongoing system support issues and projects relative to business areas.
    7. Supported various applications such as My Apple ID, Education Apple ID, IdMS Reporting and Quality, Address Services, Email Validation Services, Undel Services, Bigdata Services, i3 Services, Schedulers, iForgot, CAFE, Captcha, Certificate services, and supporting various customer issues belongs to these components.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Assistant Production Support Lead I Resume

Summary : To obtain a position that will enable to use strong organizational skills, educational background, and leadership ability.

Skills : Problem solving, very strong knowledge on technical concepts.

Description :

    1. Managed the volume of inbound receiving, collection of unloading and lumping fees.
    2. Monitored and uploaded UDR's from the receivers, schedule appointments on C3, help monitor inbound X dock loading and unloading.
    3. Able to train and help others grow eliminating the need to micromanage employees.
    4. Involved in renewal/troubleshooting of SSL certificate request for Microsoft IHS Server, Apache WebServer, FAST Tomcat Application Server, Weblogic Application SWeb/MQ related server and WebSphere Application Server for different LOB in JPMC.
    5. Involved in migration of Products like Site Minder, Apache WebServer, WebSphere Application Server, Weblogic Application Server, FAST Tomcat from lower version to higher version.
    6. Involved in OnCall service for any Middleware Web/MQ related issue.
    7. Developed standalone utilities for various reporting and data extracts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General Education

Production Support Lead Resume

Summary : To obtain a position that will enable to use strong organizational skills, educational background, and leadership ability, Handling client issues and communications in a timely manner. Designed and developed Functional specifications as per the Citi cards business requirements in various MTPR's, Change request and process improvements.

Skills : Problem solving, Analytical skills.

Description :

    1. Handled all types of severities under production support environment, interacting with other PS groups like AR, Authorizations, collections HIT, BI/EDW, FDR, CCC team, Statements, Account online and several Vendors that interface with DCF as and when needed to resolve the tickets to closures.
    2. Coordinated with other teams as part of root cause analysis and testing.
    3. Assisted Business analysts in resolving production issuesqueries.
    4. Created builds and deployment in QAproductionDR environments.
    5. Created change records equests for production deployments, certificate installation, NAS drives, SAN storage, etc.
    6. Monitored the batch cycle which execute Oracle/Netezza/Unix scripts and Informatica workflows.
      Worked with other groups including vendors to find a complete and long-term solution.
    7. Interfaced with internal team spread globally to undertake onsite-specific activities of the project Automating the Manual process in batch cycle/manual work from the daily tasks.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
General Education