Circulation Director Resume Samples

Description :

1. Completed a total overhaul of home delivery including realignment of all home delivery routes, bundle hauling, and alternate delivery force.
2. Routed is now aligned in an efficient manner and service has improved to record levels.
3. Instituted a weekly training regiment for all managers.
4. Increased office pay percentage by 25% in 15 months Lowered Subsidies and trucking expense.
5. Recorded low complaints per thousand in April (1.55 CPT) Supervised 19 employees and 77 independent contractors.
6. Supervised 25 employees and 115 independent contractors.
7. Led department of 6 staff and 90 Independent Contractors.

Experience

5-7 Years

Level

Executive

Education

Marketing

Description :

1. Managed and oversaw staff in Circulation Dept., Mailroom, and Maintenance.
2. Reviewed all monthly collections.
3. Reviewed all daily reports.
4. Prepared ABC reports and Statement of Ownership.
5. Managed the NIE program and ensure delivery.
6. Worked closely with Editorial, Composing, and Press Room on a daily basis.
7. Maintained Profit-Loss on a monthly basis with increased revenues and decreased expenses.

Experience

2-5 Years

Level

Junior

Education

Associate Of Science

Description :

1. Started out as a carrier for the Daily News and then became a Customer Service Representative.
2. Transferred to Kettering as Circulation Director for seven weekly newspapers.
3. Responsible for building a subscriber base for newspapers in both Montgomery and Greene Counties.
4. Responsible for building single copy sales relationships with vendors.
5. Responsible for the timely delivery of newspapers on a daily basis by working with 500+ carriers through satellite offices and my assistant circulation managers.
6. Responsible for coordinating and mapping of all routes to ensure delivery of the newspaper to residential and commercial customers on a timely and economical basis.
7. Responsible for payroll, employee hires/terminations and promotions and raises.

Experience

2-5 Years

Level

Junior

Education

Human Services

Description :

1. Fulfilled successful marketing and service campaigns to achieve annual sales and service projections.
2. Worked as a regional liaison with national staff.
3. Responsible for the daily supervision of 18 employees in offices.
4. Supervised the daily functions of our home delivery customer service departments.
5. Coordinated sales and service objectives with our national office.
6. Developed new key retail accounts throughout our sales and distribution area.
7. Developed and maintained a relationship with our partners, competitors, distributors, and independent contractors.

Experience

10+ Years

Level

Senior

Education

Bachelors In History

Description :

1. Accountable for all Print and Online Sales Initiatives, NIE, Home Delivery, Single Copy, ABC Audits, Commercial Print, Alternate Revenue, and Transportation Operations.
2. Responsible for budget management of over $15,000,000, currently revenue met has been 40 out of 43 months since 2009.
3. Converted Home Delivery and Single Copy models from carrier to distributor with a savings of over $300,000 annually.
4. Reorganized and reduced FTE counts in-home delivery, single copy, customer service, and production while becoming more efficient in phases of these categories.
5. Negotiated marketing partnerships with the Oakland Raiders, San Francisco 49ers, Stockton Ports, Stockton Thunder, and the Stockton Arena to solicit subscriptions, provide incentives to subscribers and increase single-copy sales.
6. Increased Single Copy Sunday sales 6% over the last 3 years, while increasing overall rate per copy from 64 cents to 91 cents via innovative sales campaigns such as The Silver and Gold Experience, Donut and a Daily, Build Braden and Coffee in Record Time.
7. Enhanced invoices to solicit advertising and increase retention.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Performed the accounting for eight newspapers for ABC (Audit Bureau of Circulation).
2. Managed five properties having complete oversight of buildings, infrastructure, and grounds, Millbrook and Rhinebeck offices valued at $1.7M, managed four leased satellite offices.
3. Directed Staff and Supervisors overseeing 50 employees.
4. Forecasted budget circulation revenue, growth, and expenses.
5. Achieved average revenue of $350,000 for the past 6 years.
6. Purchased, designed lettering and maintained fleet of vans.
7. Budgeted capital equipment such as 32 vending machines for 24-hour presence in the market place.

Experience

5-7 Years

Level

Executive

Education

B.S In Business

Description :

1. Responsible for the printing and delivery of the newspaper Monday through Friday.
2. Responsible for mailing mass amounts of mail every day.
3. Answered phones, and would just deliver papers.
4. Developed and executed successful direct mail, circulation and retention strategies, yielding ongoing positive revenue stream for the organization.
5. Managed 6 FTEs, 3 PTEs and 94 Independent Contractors Merged the inbound classified call center with the inbound circulation call center; eliminating.
6. Consolidated 15 single copy contract hauling routes into 10 and reducing delivery expenses by $30,000 annually.
7. Converted customers to a locked-in easy pay rate that would last for the lifetime.

Experience

10+ Years

Level

Senior

Education

BA In Marketing

Description :

1. Promoted to Circulation Director in following superior performance and demonstrated ability to quickly learn and master concepts.
2. Maintained the home delivery service ratio under the company standard 1.75 complaints per one thousand deliveries by restructuring the department to better utilize the strengths of each individual team member.
3. Developed an in-house secret shopper program that created a healthy and productive competition in the department while teaching the importance of customer service.
4. Transferred Chapel Hill vendor distribution agents from independent contractor status to company status, resulting in a savings of $40,000 per year.
5. Assisted in the distribution strategy for a sister product in High Point, NC while training a new Circulation Director to be self-sufficient.
6. Coached the supporting Distribution Managers and Customer Service staff.
7. Increased single-copy sales, home delivery/EZ Pay subscriptions.

Experience

7-10 Years

Level

Management

Education

Business Management

Description :

1. Managed distribution of multiple products, including The Daily Courier, Prescott Valley Tribune, Chino Valley Review, and Smart Shopper.
2. Improved efficiency of delivery and distribution routes via Route Smart technology.
3. Repurposed circulation staffing to provide a better customer experience.
4. Implemented a customer retention program to address declining home delivery metrics.
5. Developed and executed sales and marketing plans for all products.
6. Reduced delivery expenses on an annual basis.
7. Stopped trend of declining circulation and have posted three months of circulation increases.

Experience

5-7 Years

Level

Executive

Education

BA In Marketing

Description :

1. Managed circulation department budget to ensure that resources are allocated to best benefit each product line.
2. Ensured that all products are being distributed in accordance with company policies and procedures.
3. Managed inventory levels throughout the day to ensure timely delivery to consumers.
4. Ensured that all products are being distributed in accordance with company policies and procedures.
5. Managed upcoming projects in collaboration with other departments.
6. Reviewed titles per publication plan to ensure adequate levels of service for target audience segments.
7. Completed monthly budgets for each publication line.

Experience

5-7 Years

Level

Executive

Education

BA In Marketing