Housekeeping Manager Resume Samples

The role of a housekeeping manager is to supervise the housekeeping staff and handle all complaints of the guests. Apart from directing the housekeeping staff, these managers are involved in undertaking the following job description as well – ensuring duties to the housekeeping staff, planning and directing the team members, checking the stock level and ordering supplies, ensuring outstanding guest satisfaction, handling all sorts of complaints and resolving such issues.

Employers prefer to see the following skills on the Housekeeping Manager Resume – prior work experience, ability to supervise, a very good knowledge of housekeeping duties, delegating power, the ability to come up with improvements and ensuring compliance with standard rules and regulations. It is common for housekeeping managers to mention a high school diploma and prior supervisory experience while applying for this role.

 

Housekeeping Manager Resume

Headline : A position in Customer Service that will utilize recent experience, and abilities. A position as a Customer Service Representative utilizing computer knowledge, organizational abilities, and strong people skills.

Skills : Fast learner, great customer service, some electrical work, good at following directions, respectful to everyone, professional appearance, hands on, good with numbers.

Description :

    1. Hired and managed a staff of 10 housekeepers to support a growing customer base with demanding needs in an emerging hospitality industry.
    2. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
    3. Analyzed problems and anticipated customers' needs.
    4. Provided team with guidance, motivation, and discipline to consistently achieve guest satisfaction.
    5. Handled customer inquiries and complaints.
    6. Demonstrated skill in providing excellent customer service.
    7. Experienced in both customer service and supervisory positions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Assistant


Executive Housekeeping Manager Resume

Objective : To obtain a position in the front office or sales department of a hospitality company that will allow me to use my previously obtained knowledge and skills to drive revenue while providing excellent customer service to all of my clients. Overview of Qualifications Sales professional with a proven track record of marketing and making deals that benefit the company and the client Dynamic, outgoing, personable individual that excels in providing excellent customer service.

Skills : Excel, Word.

Description :

    1. Responsible for the overall cleanliness of all guest rooms and public areas of this 102 room hotel.
    2. Hired, scheduled, trained and managed a team of about 10 employees.
    3. Prepared daily reports, inspected rooms and updated PMS system to meet company standards.
    4. Completed inventories and ordering to ensure hotel was well stocked for all room amenities.
    5. Front Desk Agent Checked guests in and out and handled all guest interactions to ensure complete guest satisfaction.
    6. Worked closely with housekeeping team and management to ensure hotel ran smoothly during my shift.
    7. Gained knowledge of PMS and reports to ensure front desk operated efficiently throughout the day.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science In Economics


Assistant Housekeeping Manager Resume

Objective : To obtain a position that I may develop and integrate my skills and abilities as a strong member in an administrative group, and to apply my experience in a positive manner, in which will undoubtedly prove my competence and to enhance my abilities. I see it as an opportunity to hone my skills and develop those to help the company and reach higher levels of work and position in the industry becoming a leading part of the team.

Skills : Good Communication, Effective Planning And Managment, Team Player, Self Motivated, Leadership.

Description :

    1. Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
    2. Receives and confirms deliveries of supplies and services.
    3. Continually seeks to develop housekeeping policies and procedures to improve the current operation.
    4. Assists in the training and development of all housekeeping associates.
    5. Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.
    6. Conducts weekly and monthly linen inventory.
    7. Prepares and follows up on incidents and accident reports.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associates In Tourism An Hospitality

Housekeeping Manager Trainee Resume

Objective : Dedicated hospitality manager seeking to further my management career with a customer service driven company, where I believe it will allow me to demonstrate and achieve my full management and leadership potential.

Skills : Bilingual.

Description :

    1. Managed the day-to-day and long term operations of the Housekeeping and Laundry departments.
    2. Assisted the Director of Housekeeping in controlling departmental operating expenses to minimize costs while providing excellent guest services.
    3. In charge of monitoring the use and replacement of cleaning supplies and guest amenities.
    4. Responsible for scheduling, and monitoring productivity and payroll.
    5. Managed the training and development of employees with a focus and emphasis toward maximum employee satisfaction, productivity, and guest satisfaction.
    6. Supervised and inspected the daily cleaning of the guest rooms, public areas and back of the house.
    7. Ensured compliance with accident & loss prevention programs, and health/sanitation standards.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Hotel Management

Inspector/Housekeeping Manager Resume

Headline : Manage day to day and long term strategic operations of the housekeeping department. Responsible for budgeting, forecasting and financial planning of the department. Responsible for productivity, scheduling and labor management to meet financial and productivity goals. Manage development of employees with an eye towards maximum employee and guest satisfaction.

Skills : Detail oriented, highly organized, strong communication skills, professional and mature, read and follow written and oral instructions,commited to quality service.

Description :

    1. Manage day to day and long term strategic operations of the housekeeping department.
    2. Responsible for budgeting, forecasting and financial planning of the department.
    3. Responsible for productivity, scheduling and labor management to meet financial and productivity goals.
    4. Manage development of employees with an eye towards maximum employee and guest satisfaction.
    5. Responsible for overall service related and safety related trainings with continuous development of associates.
    6. Conduct inspections of rooms, providing feedback to room attendants, housemen and the management team.
    7. Manage administrative duties, payroll and operating expenses.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Asst. Housekeeping Manager Resume

Headline : Highly qualified Housekeeping Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Inventory Management, Extensive Customer Service,.

Description :

    1. Forecast needs and adjust staffing levels as required.Plan and prepare employee work schedules.
    2. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
    3. Inspect work performed to ensure that it meets specifications and established standards.
    4. Perform or assist with cleaning duties as necessary.
    5. Investigate complaints about service and equipment, and take corrective action.
    6. Maintain required records of work hours, budgets, payrolls, and other information.
    7. Inspect and evaluate the physical condition of facilities to determine the type of work required.
    8. Check and maintain equipment to ensure that it is in working order.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
MBA

Floor Housekeeping Manager Resume

Objective : Highly qualified Housekeeping Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Great Customer Service Skills, 35wpm, Basic Knowledge In MS Office Suite, Manager/Supervisor Training And Skills.

Description :

    1. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
    2. Prepares a wide variety of recurring and non-recurring correspondence, reports and other documents.
    3. Establish, update, monitor and maintain office records of various types.
    4. Establish, monitor and update new employee orientation schedule.
    5. Consolidate and finalize information from system and files for various reports in accordance with established reporting procedures.
    6. Proofread/edit correspondence and documents for correct grammar, spelling, capitalization, punctuation and format.
    7. Used varied functions of multiple office automations software to produce a wide range of documents, and formats.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Master of Science

Office & Housekeeping Manager Resume

Objective : An organized, and goal-oriented professional seeking a position where to provide exceptional clerical assistance. Able to communicate and collaborate effectively with co-workers as well as respond to inquiries from staff members and/or customers.

Skills : Microsoft Office.

Description :

    1. Managed the daily activities of the Housekeeping and Laundry departments to include appropriate cleaning of all offices, rooms and all public spaces.
    2. Planned, organized, supervised and directed team members to ensure the highest degree of guest satisfaction.
    3. Purchased, re-ordered and maintained housekeeping and laundry supplies and inventory, always maintaining the housekeeping budget.
    4. Conducted inspections of all rooms and public areas.
    5. Recruited, scheduled, and trained all new housekeeping staff members.
    6. Determined and maintained the department work schedule used to notify staff of upcoming events and ensure the proper preparation and staffing was performed.
    7. Ensured the proper maintenance of all equipment; made arrangements for repair and/or replacement of used and damaged equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Systems

Housekeeping Manager/Administrative Assistant Resume

Objective : Obtain a challenging position with a company where my work experience and education will have valuable application and utilization of my opportunity for advancement in and hospitality industry.

Skills : Microsoft Office 2013.

Description :

    1. Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
    2. Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
    3. Daily supervision of the housekeeping staff, including the day, event and post-event crews.
    4. Daily supervision of the grounds keeping staff, including the day, event and post-event crews.
    5. Purchase, re-order and maintain housekeeping supplies and inventory.
    6. Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.
    7. Recruit, schedule and train all new housekeeping staff members.
    8. Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

Housekeeping Manager/Front Office Manager Resume

Headline : To obtain a challenging position where I can grow and maintain stability while taking advantage of my interpersonal, organizational and leadership skills to their utmost extent.

Skills : Fluent In Russian.

Description :

    1. Helped to oversee all Housekeeping operations.
    2. Read front desk log book for the pertinent housekeeping information and PBX departments.
    3. Prepared room assignment for the attendants.
    4. Checked floors periodically, update the current room status and identify opportunities for House person service.
    5. Checked hotel computer for information concerning room status and enter updated room status.
    6. Maintained high quality of housekeeping standards in: guest rooms, linens and uniforms, lost and found, laundry, janitorial and night cleaners.
    7. Submitted requests for repair of cleaning equipment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Bachelor In Business Management

Housekeeping Manager II Resume

Objective : Customer service professional dedicated to effective team management and customer satisfaction. A professional who addresses inquiries and resolves problems as they arise. Possesses a drive to achieve goals. Reliable and competent with data entry and customer service skills. Detail oriented and driven in problem solving and managing daily office functions. Strength in managing multiple projects simultaneously and fostering a cohesive staff.

Skills : Cleaning, housekeeping, fluent Spanish, people skills , chemicals, multitasking.

Description :

    1. Consistently provided friendly guest service and heartfelt hospitality.
    2. Promptly handled guest concerns and complaints.
    3. Demonstrated integrity and honesty while interacting with guests, team members and managers.
    4. Assumed ownership over team productivity and managed work flow to meet quality service goals.
    5. Trained staff on operating procedures and company polices Identified individual development needs with appropriate training.
    6. Maintained accurate records Followed safety procedures according to company policies and health and sanitation regulations.
    7. Collected and reported monthly expense variances and explanations.
    8. Oversaw inventory and office supply purchases Cross-trained and backed up employees.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Housekeeping Manager III Resume

Objective : Seeking a suitable position in a challenging and competitive working atmosphere to prove my abilities and dedicated hard work.

Skills : Management.

Description :

    1. Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, Guest rooms, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
    2. Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
    3. Daily supervision of the housekeeping staff, including the day, event and post-event crews.
    4. Daily supervision of the grounds keeping staff, including the day, event and post-event crews.
    5. Purchase, re-order and maintain housekeeping supplies and inventory.
    6. Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.
    7. Recruit, schedule and train all new housekeeping staff members.
    8. Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Management

Senior Housekeeping Manager Resume

Summary : A courteous, polite and well spoken individual who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the need of guests. Seeking a suitable position within an ambitious organization where I will be able to continue to increase my work experience and develop my abilities.

Skills : 2 yrs of Spanish classes in highschool.

Description :

    1. Manages three departments: Housekeeping, Breakfast Room and Housemen.
    2. Trains and supervises housekeeping staff, housemen and breakfast room attendants.
    3. Responsible for ensuring that all guest rooms were cleaned properly; vacuumed, dusted and all floors washed; and that all linens are changed.
    4. Inspects rooms after cleaning to ensure they are in pristine condition.
    5. Supervises set-up and food service in the Breakfast Room each morning.
    6. Orders supplies for Housekeeping, the Breakfast Room, and all other departments.
    7. Assists at Front Desk as needed, checking guests in and out and processing credit card payments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Unit Prep/Housekeeping Manager Resume

Summary : Highly knowledgeable and skillful Housekeeping Manager with great experience in taking overall responsibility for managing the housekeeping and food service operations in a healthcare facility to ensure product quality standards are met and that optimum service is provided to guests/ patients.

Skills : Hard working attention to detail fast non stop energy.

Description :

    1. Performed daily opening and closing of Housekeeping.
    2. Checked rooms inventory, assigned rooms to housekeeping staff.
    3. Inspected rooms and public areas thorough throughout entire hotel.
    4. Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.
    5. Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.
    6. Ensured highest productivity and efficiency in Housekeeping operations.
    7. Managed Lost & Found program and Key Control Program.
    8. Ensured stock rooms and carts were maintained with sufficient supplies.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Housekeeping Manager Resume

Objective : Highly motivated, results-driven professional with 10+ years of experience in operations and management. Adept at managing a large staff and effectively controlling operating budgets. Knowledge of LEED, Cal-OSHA, maintenance software, and local/federal laws and regulations. Strong organization, management, computer, and communication skills. Fully bilingual in English and Spanish.

Skills : Housekeeping Manager.

Description :

    1. Managed and coordinated daily housekeeping operations for Hines Properties at two or their high- rise buildings in downtown Los Angeles.
    2. Managed four supervisors and a staff of 50 employees performing a variety of cleaning duties to ensured buildings remained cleaned and free of safety hazards.
    3. Ensured services were cost efficient and complied with the contract terms; maintained records of all work performed.
    4. Cultivated professional relationships with customers and ensured services were being performed in accordance within the housekeeping contract.
    5. Oversaw janitorial budgets, supplies, and equipment purchasing and repairs.
    6. Organized, assigned, and coordinated workloads; lead assigned staff and contract vendors to perform custodial services.
    7. Ensured a competent and motivated staff through hiring, training, counseling, and performance reviews.
    8. Minimized issues and safety risks by prioritizing tasks and ensuring adherence to procedures, regulations, and guidelines.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma In Leadership, Management, And Healthy High