Technical Account Managers are responsible for providing account management and technical support to the company’s customers. A Technical Account Manager provides technical support to customers before and after-sales. These professionals work with clients and foster a strong relationships and ensure customer satisfaction. The job description includes working with clients to build strong relationships and ensure customer satisfaction.
Dear Mr./Ms.
Upon review of your posting for a Technical Account Manager at ****, I felt compelled to submit my resume for your consideration. As a highly-driven and experienced technical professional with extensive experience in directing customer service and technical support, I am confident that I would significantly contribute to the objectives of your organization.
My career accomplishments consist of 8 years of experience implementing various customer service strategies to improve and solve technical issues. I have provided support to the customer using the company’s software products and acted as the first point of contact for all customers of ****. I took charge of solving the technical issues of the customers and provided training and support to the company’s partners, and resellers. My outstanding communication skills, along with my experience in leading the technical support team, allow me to excel in completing projects from start to finish.
Consider the following qualifications-
- Devised, implemented, and managed the technical support team, and provided 24X7 support to the company’s customers.
- Developed creative solutions that meet the needs of the customers.
- Managing and supporting a team of 5 engineers, and 3 supervisors and as well as working with a client team to solve technical issues.
- Proven track record of fostering a strong relationships with clients.
- Strong understanding of the software development process and various phases of product development.
- Familiarity with different types of software development tools and technologies.
- Led technical support team, to include all hiring, training, and staff management.
My experience working with some of the largest MNCs such as (list the popular company names you have worked for) has provided me with a solid platform to focus on sales and account management. My experience working with smaller companies gave me the scope to work directly with clients of all sizes and personalities. Above all, my superior communication skills will be highly effective to communicate and convey technical issues to customers who are not familiar with the technical aspects of the IT product.
My experience and skills will be an immediate contribution to your company. I am available at your convenience to discuss my qualification in greater detail.
Thank you for your time and consideration.
Sincerely,
[Your Name]
Tips
While writing a letter to your hiring manager for the Technical Account Manager post, you should focus on your skills and experience. Some ways to do this include –
- Describe how you have managed and solved technical issues of clients in your previous workplace.
- Mention any technical certification that you have earned, and how it is useful for you in this field.
- Outline your experience in years working in the IT field, and also list any notable projects you’ve worked on.
After going through our cover letters, have a look at our Technical Account Manager Resume Samples as well.
