Technical Account Manager Resume Samples

Description :

1. Provide consulting services to dozens of clients in various vertical markets including manufacturing, real estate, finance, law, public relations, and construction.
2. Research and recommend technological solutions that facilitate client objectives and profitability.
3. Coordinate and manage implementation projects including server and cloud migrations.
4. Conduct regular status meetings with clients.
5. Coordinate upgrade of inadequate firewall and wireless network in the test location.
6. Consult with POS vendor for specific PCI compliance configuration.
7. Verify all requirements met in a test restaurant so the agreed-upon solution can be implemented in remaining restaurants.
8. Schedule cabling vendor to test and verify existing cabling and install new cabling.
9. Recommend upgrade from an unreliable NAS storage solution that synchronized across labs, and consult with the technical staff to verify options and identify an appropriate solution.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Collaborate with an account team to maximize revenue and create new opportunities for the customer to leverage Microsoft technologies.
2. Display strong communications skills and creative, audacious planning to help the customer overcome obstacles they on a day to day basis.
3. Formed an alliance with key stakeholders including but not limited to CIO, CTO and Managers Infrastructure admins to help their business succeed and function smoothly.
4. Collaborated with Fortune 500 companies and managed to grow revenue portfolio by more than 15%.
5. Provide strategic planning, consulting and advisory on the use, deployment, and support of the products and services (reactive and proactive).
6. Maintain a technical overview of the client environment, includes routine conference calls and incident/problem tracking.
7. Analyze processes, service requests, and products to streamline and improve client interaction and ensure high-quality service to customers.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Developed and leveraged skills in project requirements analysis, contract and dispute negotiation and debt collection following the move from HR to the Sales function.
2. Considered client and market drivers, analyzed competitor strategies and offerings, and partnered with field operations to deliver up-sell plans for new technologies and solutions.
3. Utilized sales business systems and CRM/ Dynamics to prepare forecasts, manage financial metrics, maximize accounts' performance and coordinate service deliveries.
4. Exceeded client expectations by providing optimum solutions, utilizing key technologies, solving problems early and quickly, complying with project and HSE requirements.
5. Ensuring timely communications that kept all stakeholders updated on account changes.
6. Coordinate work with virtual teams in technical operations, sales, and finance to deliver solutions.
7. Generate and track client requests for upgrades and issues, ensuring timely resolution and escalate as needed.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Maximized operations success by managing colocation services within the data centers.
2. Establishing a specialized data center-managed services offering, providing various services to external customers.
3. Expertly outlined operational and security best practices by developing and communicating highly effective processes.
4. Liaised among sales teams to engage external customers, vendors, and internal resources to develop, document, and deliver data center.
5. Managed services, including coordinating the standardization of customer solution design processes.
6. Drove efficiency by providing guidelines for data center customer audits and assisting with obtaining key certifications, along with proactively working with third-party consultants. 
7. Grew business with Customers from $2.5 million annually to $6.9 million annually.
8. Grew product offering and services for clients consolidation and migration of customer's services into the data center.

Experience

2-5 Years

Level

Junior

Education

BBM

Description :

1. Reported updates and progress to the IT Directors of each client company.
2. Conducted client meetings to review network performance, asset allocation, project progression, and customer satisfaction.
3. Recommended new technology or adjustments to existing systems, software, and vendors to satisfy clients' needs and future capacity requirements.
4. Successfully relocated offices and reorganized the IT infrastructure segmenting the parent and subsidiary companies into separate on-premise server rooms.
5. Used GUI & PowerShell to create/update Exchange 2010 mailboxes and distribution groups, as well as Windows Server.
6. Created and maintained standard images with Microsoft Deployment Toolkit for laptops, desktops, and servers.
7. Migrated from Trend Micro Office Scan Client/Server to the Security Center/Endpoint Security 10 for centralized anti-virus protection.

Experience

2-5 Years

Level

Junior

Education

BBA

Description :

1. Communicated the complex technical information in a thorough manner to clients who had varying degrees of technical expertise.
2. Served as the central point of contact for all operational conversations, that arose with assigned clients while providing proactive and reactive communications/solutions.
3. Created solid, long-term relationships with clients by developing a deep understanding of their needs and pain points.
4. Leveraged internal teams to ensure that our client's technical and operational requests were handled effectively.
5. Participated in internal projects and "v-teams", also wrote articles for the knowledge base and presented technical topics to other internal teams.
6. Commended for identifying and addressing "knowledge gap" cases for a client, which resulted in a dramatic decline in support cases submitted, lowering our cost to serve.
7. Maintain regular communication with the client and ensure all inquiries are being resolved satisfactorily and timely.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Build and maintain strategic relationships with the heads of sales, sales engineering and sales operations at the operator partner.
2. Deliver best-in-class sales presentations and product demonstrations.
3. Support operator partner reps with their presentations and demonstrations to top tier prospective enterprise customers including C-level executives through highly technical levels.
4. Participate in weekly operator partner pipeline/implementation calls and work to remove technical blockers.
5. Capture new product requirements and provide detailed feedback to the product team.
6. Assist enterprise customers to migrate their existing M2M connected devices to the Control Center.
7. Organize quarterly training sessions to keep operator partner teams up to date on new features.
8. Identify and build sales tools to help operator partner sales team in their sales activities.
9. Interact proactively with the engineering and support teams to provide solutions to complex technical issues.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Providing expert-level account management and support to coordinate overall escalation management and technical solutions for the customers.
2. Apply technical account management and problem-solving skills to isolate mission-critical issues.
3. Coordinate with various teams within the company to connect our customers with appropriate staff.
4. Develop action plans and provide ongoing customer management with the goal of expediting resolutions.
5. Function as technical liaison to user advocacy groups, development, sales, international distributors/regional offices to provide business intelligence to various internal groups.
6. Focus on building long-lasting professional relationships with customers and familiarity with clients' architecture, infrastructure, business goals, and overall vision.
7. Work with the escalation management team to monitor the progress of hotfix requests related to Premium Support customers, business partners, and international distributors.
8. Provide Premium Support customers, business partners, and international distributors with proactive information such as weekly status reports on support incidents.
9. Participate in conference calls and perform on-site visits as needed.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Routinely provided customer report card program that gave each customer extensive visibility into their account with the technical perspective that was not previously presented.
2. Responsible for up-selling existing customer base by gaining intimate knowledge of their business objectives.
3. Aligning technology solutions that allow them to achieve their goals or improve redundancy, capacity, and performance.
4. Provide thought leadership for CIO's & IT Directors that enabled them to leverage product & service lines to achieve maximum delivery & efficiency to its respective business unit.
5. Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customers' expectations.
6. Seamless project management through all phases of the customer relationship.
7. Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs.
8. Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Spearheaded the completion of inventory items through ordering from outside vendors or internally produced.
2. Directed and controlled transportation and warehousing of inventory goods operation to develop the finished product.
3. Prepared and implemented standard operating procedures (SOP) for every customer and vendor to obtain QVC and HSN.
4. Managed and enhanced skills of cross-functional teams, including outside vendors and web vendors both domestic and international.
5. Supported and contributed to completing training materials specific to each client and each client's product.
6. Conducting training sessions with call center personnel to ensure execution of the clients' goals and objectives.
7. Provided a high level of assistance and support in a wide range of client industries, including specialty food manufacturers and other large international companies.
8. Strategically analyzed and identified market trends that led to the distribution of the client's products on a timely and accurate manner.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Lead user group discussions to create feature requests for software iterations based on customer's business and technical requirements.
2. Provided webinars for current customer base informing users about new software features included in the latest software iterations.
3. Manage and lead projects by establishing timelines, objectives, and responsibilities between both the customer and internal resources.
4. Provided onsite assistance during system go-lives, ensuring system success and user adoption.
5. Work cross-functionally with engineers, product management and support staff to drive product and process improvement.
6. Highly involved in guiding projects from sale, implementation, system go-live and into perpetuity.
7. Responsible for maintaining lines of contact with key stakeholders within each account.
8. Experience in crafting complex proposals, service agreements and responding to RFP's.
9. Help clients solve problems with installed equipment by remotely troubleshooting utilizing the VMware vSphere Client and adjusting system configurations.
10. Recommend improved materials or devices to customers, showing how changes will lower costs or increase production.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Generate Benchmark tests of Micro Strategy reports and provide guidance on optimizing query performance.
2. Evaluate execution plans and propose changes or revision of SQL.
3. Provide technical support and assist with problem management tickets for customers providing guidance on the best approach.
4. Manage complex issues and assist in the implementation of the reduction in security vulnerabilities.
5. Provide the Sales organization with detailed information on activities at the customer site and supervise customer demands, and crisis management.
6. Provide in-services education to the product development staff to better understand the technology in the development of financial system models.
7. Including Query analysis and review execution plans for optimization.
8. Guide and assist the Operations Support on daily loads identifying hardware impacts and addressing performance degradation.

Experience

10+ Years

Level

Senior

Education

MIS

Description :

1. Ensure customer satisfaction and loyalty by proactively managing Total Customer Experience, Initiatives, and Reliability relationships with assigned major accounts.
2. Managed a team of 15 with the software engineers, the hardware field engineers located on the customer's sites.
3. Performed the duties of a level one manager, from evaluations to team meetings.
4. Provide support of primary business systems and applications including server hardware, operating systems, system integration, application security, and production support.
5. Acted as liaison to the Customer Relations Director, Project Managers, and internal support organizations for critical portal and application projects.
6. Responsible for maintaining business systems infrastructure including technology enhancement/refreshment and hardware/software maintenance.
7. Identify trends and potential problems with strong analytical problem-solving skills including timely incident and escalation reporting of critical situations.
8. Provide problem resolution, problem management, and proactive notification for UNIX operating systems.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Responsible for providing comprehensive support to key clients as part of the security and commercial messaging service offered.
2. Addressing technical requirements and offering new solutions to fully meet customer's needs.
3. Regularly monitored open incidents and liaised extensively with internal teams and Account Manager.
4. Contributing at a strategic level on product and service development.
5. Worked closely with clients to assess their requirements and with the product teams on new developments.
6. Enabled an environment of continual improvement, revenue growth, and profitability.
7. Providing price quotations, scheduling appointments and order tracking using SAP.
8. Proactive in identifying shared issues and routine problems then optimizing business processes and establishing new standard working practices.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Provides prompt and efficient service to the Sellers and Merchants including the appropriate escalation of Sellers' issues.
2. Builds Platform and business knowledge to better serve sellers, and maintains a positive and professional demeanor always portraying the company in a positive light.
3. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
4. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
5. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
6. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
7. Conduct client status meetings to review outstanding issues and maintain open items lists.

Experience

2-5 Years

Level

Junior

Education

Certification