Technical Consultant Resume Samples

Description :

1. Met with clients to help diagnose, and fix computing related issues.
2. Support for Microsoft and Apple operating systems and related applications such Microsoft Office application suites, data backup, anti-virus, and system administration.
3. Server support in system administration, backup and maintenance procedures.
4. Provided Microsoft Active Directory and Exchange system administration.
5. Conducted Windows system migrations and user's data transfers.
6. Conducted Apple iOS device deployment and MDM enrollment projects.
7. Create documentation for Windows and Apple systems installation, configuration, and maintenance procedures.
8. Created and conducted training for MAC OS courses.

Experience

2-5 Years

Level

Junior

Education

BS In Engineering

Description :

1. Developer worked with Legacy Systems and Messaging Standards.
2. Designed and build solutions enabling data exchange between variety of SOA clients, HL7, CDA, FHIR, hDa- ta, vMR.
3. Researched and mapped different Messaging Standards for Lab, Pharmacy, Immu- nization and Allergy domains.
4. Worked with multiple data repositories and technologies, pro- viding most efficient access to Patient data, stored in VistA and CHCS via JDBC, Java Projec- tions, RPCs (MUMPs).
5. Worked with Continua complaint Medical Devices.
6. Implemented end- to-end solution to persist readings from the Blood Pressure, Weight and Oximeter monitors to the Legacy (VistA/CHCS) and the IHE repository.
7. Produced specs for mappings between de- vice XML(IEEE11073) to HL7 and XML (XDS.b) standards.

Experience

5-7 Years

Level

Executive

Education

Computer Science

Description :

1. Participate in Business Discovery with customer stakeholders for requirement and technical gathering.
2. Improve the business processes of the various departments within the healthcare domain with the help of ECM software suite of products "OnBase".
3. Successfully install the enterprise content management software "OnBase" on customer's computer systems and network.
4. Configure various modules within the software to meet/exceed customer's expectation.
5. Diagnose and troubleshoot issues during deployment of the software or the issues impacting deployed software.
6. Work extensively with SQL server, Onbase Thick client and Configuration software, Internet information services, web server, application server.
7. Provide technical support to the customers during the software deployment and after the deployment.
8. Provide knowledge transfer to customers by implementing extensive training programs.

Experience

5-7 Years

Level

Executive

Education

Master Of Science

Description :

1. Resolution of escalated issues from internal and external sources concerning possible product anomalies or determination of a training concern.
2. Provided support and technical assistance to Consultants and their clients regarding product capabilities and product issues utilizing enhanced product (HRizon / Enterprise) training and knowledge of Human Resources, Benefits, and Payroll concepts.
3. Assisted with client calls and / or visits, where needed, to ensure client satisfaction and retention.
4. Contributed to client education through written communication, on-site visits, and creating customized functional documentation resulting in a decreased number of repeat functional cases.
5. Enhanced Call Center Consultant's knowledge through booster training, creating specialized functional documentation, and one-on-one mentoring.
6. Served as a subject matter expert on functional areas of the CSS HRizon/Enterprise applications including Human Resources, Autolink, Benefits, and to a lesser degree ReportSmith.
7. Functioned as liaison between Tier I and the Tier III Support and Hosting Center Teams due to my understanding of both the functional and technical aspects of the product.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Community DJ and provide pro bono technical advisory and support as well as application development and infrastructure maintenance.
2. Migrated back-end infrastructure from obsolete Windows Server 2003 system to Linux.
3. Created real-time database redundancy in addition to scheduled back-up and replication.
4. Migrated data from single hard-drive storage on webserver-database combo to stand-alone machine storing audio library and digital archives in RAID arrays.
5. Provided maintenance support and overhaul on custom in-house developed automation software.
6. Improved fault tolerance and stability, increasing the average time to crash from less than 24 hours to months at a time.
7. Managed user level computers for DJs and Staff members, including virus removal, update installation, hardware troubleshooting.
8. Assisted as technical adviser and project manager to the development and deployment of a new website developed by summer interns.

Experience

2-5 Years

Level

Junior

Education

Computer Science

Description :

1. Administered, maintained and supported the Alliance LAN, with 23 servers, 750 workstations, and related equipment ensuring 99% operational availability.
2. Implemented all BP Corporate computing standards and polices resulting in 100% compliance.
3. Process analysis and problem solving of improvement projects resulting in a reduction of in plant fuel cost of 60% Total system re-engineering project leader (infrastructure) leading to replacement of all network and PC infrastructure on time and on budget.
4. Member of Continuous Improvement Development and implementation team.
5. Integrated information systems and process control systems leading to greater availability of information to plant workers and management, increasing safety and streamlined ops efficiency.
6. Coordinated Document Management Team leading to accurate and complete document libraries.
7. Developed logic diagrams for human interface of process control systems.

Experience

5-7 Years

Level

Executive

Education

Project Management

Description :

1. Technical advisor /trouble shooter for IT to the faculty, staff and students of IUPUI.
2. Field calls from clients, determine problem areas and provide solutions.
3. Develop technical documentation to be distributed via telephone, email and through a web-based knowledge to assist our clients in problem solving.
4. Provide technical assistance to multiple services thru phone, email, chat and walk in clients.
5. Provide technical and trouble shooting for both Windows and Macintosh desktops, mobile devices and central systems, networking.
6. Update technical articles in the University Knowledge Base.
7. Technological areas include, computing services, telecommunications services, multimedia/audio visual, learning environments.

Experience

5-7 Years

Level

Executive

Education

Software Development

Description :

1. Contracting and consulting, adding value utilizing Sales Engineer, Technical Account Manager, technical skills and product experiences.
2. Passion for showing value and exploring product benefits.
3. Embraced Prepaid Payment instruments, product analysis and review with InComm prepaid card solutions, resulting in resilient product capabilities and functionalities.
4. Discovered, addressed, installed and presented application solutions with Security (RSA, Active Directory, Roles), AS/400, SAP Applications, Windows and UNIX components, for domestic and international clients.
5. Uniquely demonstrated and reviewed additional functionality and benefits for enhancing system productivity for domestic and international customers, which engaged clients and illustrated value and growth.
6. Continuously recognized as a crucial technical consultant by identifying and addressing their core business needs and application objectives.
7. Addressed Application Lifecycle Optimization opportunities through usage of the ITKO LISA product offerings.

Experience

7-10 Years

Level

Management

Education

Computer Science

Description :

1. Designs and implements local area network (LAN) and wide area network (WAN) infrastructures.
2. Monitors and manages all network operations.
3. Provides systems security and monitoring including intrusion detection and prevention.
4. Identifies and installs system and application software patches.
5. Maintains audit and security logs on servers.
6. Provides system administration of electronic banking software and hardware configuration.
7. Provides implementation, maintenance and administration of internal controls related to electronic banking.
8. Assists in developing data privacy controls.

Experience

10+ Years

Level

Senior

Education

Master Of Science

Description :

1. Functioned as a technical expert tasked with supporting presales activities related to HP's OpenCall NonStop Telecommunication products.
2. Responded to technical presales questions regarding products and configurations.
3. Provided content to facilitate the development of RFIs and RFPs.
4. Assisted sales teams with the delivery of technical roadmap presentations and product demonstrations.
5. Participated in industry tradeshows and training events.
6. Interfaced with product development teams to ensure that new product updates aligned with customer requirements.
7. Generated millions of dollars in revenue by effectively supporting all technical presales efforts.
8. Served as the Global Champion for handling all presales questions related to INS Telecommunication products.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Business

Description :

1. Performed Hardware/Software installation, and upgrades.
2. Backup network and troubleshoot server issues.
3. Setup and share network printers, troubleshoot and resolved printer issues.
4. Desktop and laptops upgrades and repairs, maintained repair/upgrade log.
5. Created group accounts, granted access rights, and set security policies.
6. Setting up new user profiles and dealing with password issues.
7. Created instruction for interactive application for elementary students.
8. User training and support, and supported the roll-out of new applications.

Experience

2-5 Years

Level

Executive

Education

Engineering Technology