Application Support Analyst Cover Letter Example

An Application Support Analyst is a professional responsible for responding to and resolving customer issues and queries concerning mobile and computer applications. He will work closely with the customers daily and resolve their issues as and when needed.

Use our sample Application Support Analyst Cover Letter to draft the perfect cover letter for the desired position. Omit any informal words and internet slang. Ensure that all the relevant qualifications and skills are mentioned in the cover letter.

Application Support Analyst Cover Letter example

What to Include in a Application Support Analyst Cover Letter?


Roles And Responsibilities

An Application Support Analyst provides support to the users in terms of all technical aspects of an application. He will also interact with the IT team and the business applications team daily to ensure timely services to the customers.

  • Responsible for implementing business processes using Oracle BPM 10. x or other applicable tools.
  • Responsible for the set-up of interconnections to external interfaces, including Java, Mail server, RDBMS, and web services.
  • Configure SSL certificates 91-way and 2-way using Open SSL and Java Keytool for a single domain and multi-domain, to secure web applications with HTTPS protocols.
  • Develop scripts works with the team to automate repeatable manual tasks.
  • Responsible for troubleshooting and resolving application or infrastructure issues.

Education & Skills

In addition to meeting the required qualifications, an Application Support Analyst cover letter should include the following skills:

  • Pleasant personality with excellent customer service skills.
  • Exceptional oral and written communication skills.
  • Good knowledge of SQL and PL/SQL.
  • Good knowledge of coding languages and scripts.
  • Attention to detail.
  • Good problem-solving skills.

All successful cover letters for an Application Support Analyst often mention the following qualifications:

  • Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field along with work experience of 2-4 years in the related field.

Application Support Analyst Cover Letter Example (Text Version)

Dear Mr./Ms.,

This is in reference to the job opening for the position of Application Support Analyst at your esteemed organization. I believe that my skills, experience, and qualifications make me a suitable candidate for this position.

[XXX Company] is a well-known company in the world of gaming. Known for its famous games like [ABC] and [DEF], [XXX Company] has garnered a loyal customer base within a few years of establishment. It would be a pleasure and an honor to be a part of this wonderful organization.

I pursued my Bachelor’s degree in Computer Science and went on to get certified in Java and SQL. I have sufficient knowledge of databases like SQL, Oracle, etc. as well as hands-on knowledge of some coding languages like Python, C#, and .NET. I have been working with [YYY Company] as an Application Support Analyst for the past 3 years.

My day to day tasks at my current company include:

  • Serving as the primary point of contact for all application support queries.
  • Receiving and assessing complaints and queries via various mediums such as calls, emails, and live chats.
  • Resolving incidents, service requests, and problems within the time limit as set by the management through SLA Matrix.
  • Liaising with different teams to ensure that the incidents and complaints are resolved from their end.
  • Maintaining IT support technical documentation.

I have an appealing personality with good customer service skills. I also possess excellent communication and interpersonal skills. I am also well versed in analytical and problem-solving skills. I believe I can be a valuable asset to your institute.

Thank you for your time and patience.

Sincerely,
[Your Name]


Tips

Make sure that your Application Support Analyst Cover Letter is free of grammatical errors and spelling mistakes. Proofread and cross-check the cover letter before sending it. If you are looking for ideas on creating a good resume, check out our Application Support Analyst Resume Sample.


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