Application Support Analyst Resume Samples

An Application Support Analyst demonstrates application maintenance and supports the organization in minimizing the service disruptions and enable efficient operations. In brief, an Application Support Analyst should possess sound knowledge of the various technical applications and understand the operating system of the company and its related software. An Application Support Analyst’s responsibilities are to develop, integrate and configure the database, apart from ensuring that the application used all across the firm abides with the relevant standard and regulations.

Application Support Analyst resume sample job description entails them to identify the known errors or problems and ensure a permanent solution for the same. These professionals are as well tasked with specific application support system, processing, and writing related documents. When it comes to educational qualification, an employer will hunt for a profile with a Bachelor’s degree in IT or computer science for the post of an Application Support Analyst.

Application Support Analyst

Headline : Accomplished information systems professional with progressive experience in internal/external business support and consulting, system integration and optimization, full life cycle development, project management, testing, IT operations and business analysis seeks a position capitalizing on the ability to contribute to innovative design, configuration, support, project management, break-fix, business, compliance and quality assurance initiatives.

Skills : MS Office Suite, MS SQL Server, MS Enterprise Manager, MS Server 2003, ODBC, MS Visual Basic 6, MS Mail, MS Remote Desktop, Screenio, Norton Utilities, Cisco VPN Client, Image Caf, RapidSQL Oracle Database, VIM

Application Support Analyst Resume Sample

Summary :

  • Serve as an IT business partner and lead full life cycle business application development projects for billing, credit and customer support business functions enterprise-wide.
  • Manage new custom business application development, as well as break-fix & migration projects from concept through deployment, including requirement gathering/analysis, design, development, testing, validation, documentation, and implementation.
  • Accountable for effective business support and meeting budget/project time lines; develop detailed statements of work, financial/project estimates, feasibility studies, documentation, QA & compliance reporting and test plans, procedures, scripts, and conditions.
  • Received rapid progression to managing full life cycle business application development & delivery projects; gained expertise in multiple new languages meeting emerging technology.
  • Instrumental in the analysis and identification of new projects and enhancement opportunities in customer service, billing, and credit.
  • Represented is in customer service and billing technology; provided technical and business strategy to develop requirement documents with improved functionality, customer interface, and workflow.
  • Supervise one developer and partner with all internal and third-party development teams.Participated in setting strategy and design for customer interface screens.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master Of Business Administration

Application Support Analyst (Healthcare)

Headline : Healthcare IT Professional skilled working in systems analysis, business analysis, and project management. Experience supporting clinical systems including EPIC and Optum Coding Tool. Excellence in leadership with the ability to communicate and interact with technical and non-technical users throughout stages of system development.

Skills : SQL, HL7, Networking, HTML, Citrix, Active Directory, Servers, Microsoft Office, VPN, Project Coordination, Electronic Medical Records, VOIP, Fax, DICOM

Application Support Analyst (Healthcare) Resume Sample

Summary :

  • Created an interface file with employee data, cost centers, and accounting units to vendor Tangoe comm care, a communications management application, in conjunction with a department interface file to track invoices, cost centers and expense accounts for  GL purposes.
  • Modified the work scape demographic interface file to allow new employees an open enrollment window for benefits.
  • Identified employee data with department code, job code, division code, job class, position code, organization code and supervisor for an extract file for vendor Sitel for internet training including the annual mandatory training for all healthcare personnel.
  • A talent manager success factors interface modification to use the employee's Lawson id if their person master id has not been created and they have started working.
  • Project manager for the paperless pay stub interface initiative; managed the project using Microsoft project portfolio server to track and report issues and risks concerning the interface creation for Montgomery general hospital, VA/HR and all other MedStar entities; designed, developed and implemented the Lawson to Talx interface for MedStar entities.
  • API conversion from Lawson to PeopleSoft; API support; troubleshoot API login issues; cover monthly maintenance of API servers; correct API download errors; payroll motion setups for Lawson/PeopleSoft conversion.
  • Affirmative action plan preparation reports: workforce report of all employees on the payroll as of a specific date with race, gender and annual salary; personnel activity reports for new hires, promotions, terminations and transfers during specific date ranges.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Design & Management

Clinical Application Support Analyst

Headline : Epic consultant with experience in implementation of Design, Build, And Validation to Go Live Support. I am able to define organizational needs and deliver solutions on time. I have focused on streamlining processes and simplified workflows for end users.

Skills : EpicCare Link Certification, SmartForms Certification, EPICCARE AMBULATORY SPECIALTY-SPECIFIC SETUP CERTIFICATION, And EPICCARE AMBULATORY CERTIFICATION,Windows 7, Citrix, Microsoft Office Suite, SQL, SAS, Relational Database

Clinical Application Support Analyst Resume Sample

Summary :

  • Assisted with the implementation of Beth Israel & St. Luke's Roosevelt's epic ambulatory system, by creating profiles, departments, users, visit types, and security classes.
  • Provided training, optimization, and go-live support for epic Phoenix implementation.Upgraded sure scripts by working with epic staff, interface team, and sure scripts to continue e-prescription in epic.
  • Attended and participated in workgroups with directors, physicians, nurses, practice managers, to help design and build Bpas/Hm for patient reminders used across multiple specialties (flu, HIV cervical screening).
  • Participated in tech dress for new upcoming sites to validate that systems and workflows worked as designed prior to go live.
  • Helped finance department complete projects to meet compliance and ama standards - 2014 new cpt codes, new patient vs. Existing patient programming point. Completion of this project reduced the amount of incorrect billing.
  • Fixed several system wide issues - chart review, patient search function, pregnancy imaging question, patient referrals for all ambulatory departments.
  • Created and maintained menus, roles, & security classes to give the proper access to end users.Worked with the reporting team to ensure mount sinai meets meaningful use stage 2 for outpatient providers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Health Science

Application Support Analyst III

Headline : Highly inquisitive, creative and resourceful individual with 9 years of professional experience with the past 5 years of IT concentration. Demonstrated ability to lead technology implementations varying in scope. Built and maintain customer relationships, and improve business processes in different organizations throughout the company.

Skills : Languages: Base SAS, IBM Z/OS Assembly Language, C/C++, JCL, CLIST, SQL, AWK; Software: Syncsort, File-Aid, Xpediter, Viasoft SmartTest,IBM File Manager, IBM Debug Tool, TSO, ISPF, QMF, Microsoft Office, Visual Studio

 Application Support Analyst III Resume Sample

Summary :

  • Work with the manager to proactively identify issues that affect the execution of company and project goals by regularly reviewing operational processes and the technology supporting these.
  • Work closely with both internal and external customers to gather and fully document business requirements, assess these and develop recommendations to appropriately enhance business processes.
  • Responsible for software testing and the development of test plans, test case scenarios, and expected outcomes. This includes planning and executing tests with customers, analyzing test results and communicating these effectively and promptly.
  • Work directly with the development teams, both onshore and offshore, and end users at all levels and locations throughout the organization, to make sure the technology solutions implemented fully meet all business requirements.
  • Developed strategies/strategic business plans to stimulate growth and diversification of services, business lines, and revenues in current markets and in new markets as well as implemented services and processes needed to support the business objectives of TLRA.
  • Handled the setup of a new project to assist a client in consolidating their business office.
  • Provided forecast projections of recoveries and revenue and analyzed data against budget on a weekly and/or monthly basis for positive financial performance outcomes.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Senior Application Support Analyst

Headline : I am a pragmatic and planning-oriented developer, looking for an opportunity to strengthen my SQL Server and Integration Services repertoire. I pursue projects with positive energy and am driven to improve myself and any projects I am involved in. My specialties include.

Skills : C# ASP.NET, HTML/XHTML/CSS/Dreamweaver, Microsoft Excel VBA, FileMaker Pro, Integration Services (SSIS), SQL Server 2012, DTS 2000, Powerbuilder.

Senior Application Support Analyst Resume Sample

Summary :

  • Modified the main process for the web application to bring in a new data stream usable by the field through the web application.
  • Provided detailed and concise documentation on various topics and processes, making clarifications when needed.
  • Learned more c# on my own time to strengthen web development skills from an i. T. Perspective.
  • Worked with several sales analysts on issues and new business initiatives, anticipating any possible issues with the myriad of changes that occur in an ongoing dynamic web application.
  • Consulted with the lead applications analyst on migration, server, and database/query optimization issues.Provided full documentation and timely reporting on each major task worked.
  • Creation and editing of t-SQL stored procedures, functions, indexes, and views.Creation and management of c# asp. Net web projects through visual studio 2012.
  • Management of TFS projects in visual studio 2012, best practices for source control.Website/database management - including backups, restores production implementation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Application Support Analyst II

Headline : Working as Siebel Application Support Analyst, responsible for Providing Solutions for Business Needs, Design, Develop and Delivery of Enhancements, Bug Fixes and Supporting Siebel Order Management Application.

Skills : Siebel, Oracle, XML, Office Applications, Salesforce, Soap, BI, Reporting, Business Analysis, Management,HTML4.0, XML 2, Java1.2, SQL, C, C++ Web: JavaScript, ASP2.0/3.0, JSP, XML, Servlets, IE 5.0/6.0, Netscape 5, Weblogic 6.0 ERP: SAP R/3, People Soft 7.5, People Soft 8.0, Remedy ARS 4.5.

Application Support Analyst II Resume Sample

Summary :

  • Worked as applications analyst, responsible for analyzing business needs in the CRM domain, analyze business requirements, providing solutions, design, development and deploy CRM solutions.
  • Proactively communicate, analyze information needs, functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii. Use cases, GUI, screen and interface designs).
  • Worked on a number of projects to enhance application for meet business needs.
  • Played a key role in migrating the production environment for a decommissioned data center to a new data center.
  • Worked on evaluating the current business needs, and evaluating new hardware requirements based on future projections of the application.
  • Played a major role in identifying the existing issues with current delta sync process, fix recurring issues with delta process.
  • Enhanced CRM application, by providing the data needed for the agents on one screen, and hence reduced the time in serving the customer, there by increasing revenue to the company.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS Computers

Associate Application Support Analyst

Headline : More than 5 years experience as an applications analyst in the banking industry, performing an assessment of the business, information processes, and IT systems to determine potential areas of improvement, serving as a liaison between technical staff and vendors. B.S. in Computer Science.

Skills : Visual Basic 6.0, C++, Visual Basic, VBA, PowerBuilder, Pocket Builder, And Visual Studio 2010 Software Proficient In MS Office Word, Power Point, Excel, Crystal Reports. Database: Familiar With Microsoft SQL Server, Microsoft Access, And Oracle10g. Platforms: Microsoft WindowsXP And Microsoft Windows 7

Associate Application Support Analyst Resume Sample

Summary :

  • Experience identifying and satisfying clients and users needs through computer systems in the division; pension plans administration, Keogh plans, mutual funds, operations, custody of documents, personal trusts, and external users.
  • Work with team members, at all levels, decision makers, and stakeholders to define business requirements and systems goals. To properly interpret and deliver to the technical specifications.
  • Develop contingency plans and coordinate disaster recovery strategies and tests for the division applications, including mutual funds, pension plans, and document custody.
  • Assure to stay up-to-date with systems versions and be aware of changes in any capability and feature of the computer system including new solutions for decomposable software.
  • Maintained standards and programming guidelines by writing and updating technical policies and procedures.
  • My job is to efficiently work with and train clients of multiple skill set and educate them on our company's software for their specific applications.
  • Ensure application and integration test related reporting and communication are consistent and accurate.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Application Support Analyst

Headline : Application Analyst with background in IT, management and technical support. Successful at driving financial and productivity results.

Skills : Motivation Data Analysis Software And Hardware Integration Contract Procedures & Processes Product Development Program Management Presentations & Demos Televox-Healthcare Communication GPMS- Group Practice Management System Requirements Compliance (HIPAA), Business Objects, Excel, SQL, Powerpoint, Data Analysis

Application Support Analyst Resume Sample

Summary :

  • Implement a Ge-Emr & greenway (electronic medical record) for multi-specialty practices.Analyze office workflow to be able to program the data integrity required of the critical health systems.
  • Worked in a multi-disciplined, collaborative environment to review HIPAA & CMA guidelines (product implementation plans, and other project documentation to evaluate schedule and fielding requirements and implications.
  • Participated in product development, implementation, and operations planning and reviews.Contributed to strategic planning and analysis for future product/system deployment.
  • Reviewed its integration plans and schedules. Identified potential conflicts, alternative resolutions, and impacts to cost, technical, and schedule. Identified specific integration risks and recommended courses of action.
  • Reviewed and assessed deployment requirements, test and fielding plans, executions, and schedules. Identifies and codes all screens related to a specific project.
  • Provides training with CME/CEU's where possible, concerning the capabilities and potential benefits of CIS.Responsible for troubleshooting and problem solving with clinical users.
  • Evaluates the existing use of cis by clinicians with an emphasis on system design, procedures, workflow, and paper forms. Collaborates with and guides clinicians in identifying opportunities for eliminating work and improving quality.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates in Business Administration

Application Support Analyst I

Headline : Applications Support Analyst position that will utilize over 9 years experience and expertise in Healthcare Information Technology in project management and application implementations, upgrades, support, and maintenance.

Skills : Tracking Dragon Medical Enterprise Scanned All Crystal Point - OutsideView Application Lifecycle Management (HP) Python Microsoft Visio Microsoft Office RxConnect Adobe Dreamweaver

Application Support Analyst I Resume Sample

Summary :

  • Serve as electronic medical records (EMR) system expert responsible for monitoring workflows and ensure client requests are met, after hours as needed.
  • Work directly with end user clients to ensure issues are remediated and escalated to senior management. Conducted application training onsite and remotely for doctors, nurses and other hospital staff.
  • An active participant in the design, development, and implementation of new application releases, enhancements and produce relevant reports thereby optimizing SDLC.
  • Solely responsible for regression testing and sign off of EMR, care cast, and tele-tracking applications prior to all system wide rollouts.
  • Key person for testing, installation and trouble shooting of dragon medical enterprise software.
  • Successfully customized and implemented a new application to increase scanning efficiency for over 300 plus end-users and primary contact for EMR scanning, data integrity and documenting risk for decision support metrics.
  • Daily interaction with customers assisting with pharmacy and non-pharmacy related concerns.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BBA

Application Support Analyst

Headline : As a self-motivated, self-directed and independent thinker, I have the ability to analyze highly complex problems, identify the opportunities hidden within them, and develop innovative strategies to address them. Driving to the desired outcome, I can engage the appropriate resources, monitor performance, and lead them to success.

Skills : Microsoft Office, Sharepoint, Acrobat Professional, Visio, Process Flows, Process Improvement, Implementation, Project Management, Project Coordination, Healthcare

Application Support Analyst Resume Sample

Summary :

  • Provide I.T support to assigned Enterprise software and infrastructure within Scripps Health.
  • Maintain and support Physician credentialing software, legal electronic medical record system, coding, marketing, corporate contracts and Docusign applications.
  • Support application operating system updates and configuration changes.Provide installation and configuration of software.
  • Troubleshoot client service requests, software and desktop issues. Ensure all activities are performed at a level of quality standards.
  • Perform daily monitoring, analysis, problem resolution and maintenance in a timely matter.
  • Provide remote desktop support to internal customers via Citrix and VPN.
  • Implementation of application software, enhancements and version upgrades.Perform bi-weekly application compatibility software testing and infrastructure performance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate

Application Support Analyst

Headline : Enthusiastic Help Desk professional seeking to benefit an IT Department with complex technical knowledge and strong firm management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of software, web applications and framework.

Skills : HTML, E-Business Concepts, PhpMyAdmin, Data storage, Troubleshooting, Microsoft outlook, Windows Operating Systems, Microsoft Office, Computer Hardware, Avaya, Oracle Service Cloud, Microsoft SharePoint, Lucid chart, Microsoft Visio

Application Support Analyst Resume Sample

Summary :

  • Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks.
  • Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Troubleshooting systems and network problems and diagnosing and solving hardware or software faults.
  • Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new applications, Setting up new users' accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Prioritizing and managing many open cases at one time.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Application Support Analyst (Healthcare)

Headline : Accomplished and result-oriented IT professional with 10 + years' extensive experience in strategic planning, project management, healthcare information systems, systems analysis, requirements analysis, data analysis, applications support, regulatory compliance and user support.

Skills : Java, Networking, C#, R, ASP.NET, MathWorks, .NET Framework. Microsoft Office Suite, Adobe Suite, AutoCAD, EPIC, Synapse (PAC's) E clinical works, Citrix Systems

Application Support Analyst (Healthcare) Resume Sample

Summary :

  • Performed system installations, configuration, and upgrades managing a multi-site operation. 
  • Proactively used Cerner Application Solutions such as connecting and managing patients' medical devices remotely. 
  • Built and customized scripts within Lawson Financial platform to eliminating manual processing as well as consolidating financial data for easy access. 
  • Assisted in the preparation of department budgets and business plans involving purchasing new services, hardware, and software. 
  • Accurately managed IT asset inventory and software licensing compliance for Electronic Medical Record (EMR) Systems. 
  • Successfully installed and gave support for Windows server 2008 R2, Windows Deployment Services, Microsoft Office 2010, WordPerfect, Active Directory, Antivirus software, Adobe products, and Automated Healthcare Solutions. 
  • Developed and enforced action items related to the organization security policy like the implementation of the password, organization of security training, and establishment of access management and permissions in Active Directory. 
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
IT Network Specialist

Application Support Analyst

Headline : Systems Analyst / Support Analyst with 5+ years of diverse IT experience. Proven ability to analyze, design and implement systems which reduce operating costs and increase revenue. Project manager, systems analyst, and developer in both open systems and legacy environments. Expert knowledge in all phases of the System Development Life Cycle.

Skills : SQL, Autosys, Informatica, Scripting, Service Now, Micro Focus COBOL, weblogic, JCL, VSAM

Application Support Analyst Resume Sample

Summary :

  • Developed support documentation for IT personnel and maintains security and integrity of all assigned applications systems and information.
  • Annually review application securities, with organizational key operators, and submits security template modifications to the technical services director for processing.
  • Evaluate existing business application systems effectiveness and capabilities to ensure adherence to organizational goals and objectives.
  • Responsible for all business application maintenance as identified by manufacturer/vendor including updates, patches, upgrades, and backup/recovery of the system, applications, and data.
  • Coordinated regularly scheduled key operator meetings with organizational staff, maintaining minutes and documentation related to meetings.
  • Reviewed all support and maintenance agreements to ensure they are fair and appropriate for the organization.
  • Established consultative relationships with business unit leaders to gauge it needs, determine satisfaction with IT support, and proactively address any application support issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S

Senior Applications Analyst

Headline : A highly driven professional and organized leader with both functional and project management experience. He is looking to obtain a position where he may utilize his leadership skills, strong work ethic, previous experience, and formal education to drive success across the organization as well as develop associates to their fullest potential.

Skills : Microsoft SQL Server, System Analysis, Technical Support, Regression Testing, Integration Testing, Windows 7, Software Implementation, SQL, Software Documentation, Customer Service, Supervisor, Management, Microsoft Office, Requirements Analysis, Windows XP,

Senior Applications Analyst Resume Sample

Summary :

  • Prepared and tested small data fixes and minor bug fixes. Supports business customers in user acceptance testing.
  • Created and executed test plans and test cases created high-level work flow diagrams and reported defects when found on small projects or enhancements. 
  • Identify, research and resolve all client problems, questions, and concerns in a timely manner. 
  • Coordinate support resources for all problems and issues not resolved during the initial contact with the client. 
  • Inform and instruct users on new products, features, and best practices. 
  • Maintain current and create new detailed documentation for assigned applications. 
  • Create interface product solutions and interface deployment instructions, for internal and external product users. 
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Application Support Analyst (Contract)

Headline : Organized administrator with exceptional coordination, analytical, and communication skills. Extensive background in quality assurance, internal controls, project management, and data analysis with an unparalleled attention to detail. Experience working with all employment levels and across functional groups in a fast paced and highly dynamic work environment.

Skills : Microsoft Windows and Microsoft Office including Word, Excel, Powerpoint, and Outlook; Oracle CRMOD, KRONOS, and Sharepoint, SQL,.

Application Support Analyst (Contract) Resume Sample

Summary :

  • Managed all quality assurance activities associated with application development initiatives.
  • Collaborated with business leaders to identify effective technical solutions to support operational objectives.
  • Implemented personal training membership product line which has resulted in 15k+ memberships and $1m+ in revenue to date.
  • Designed and executed comprehensive test plans to ensure deliverables were completed on time and within budget.
  • Provided 2nd tier support for the primary applications used by internal customers and web based applications utilized by external clients.
  • Created procedural documents and user guides for service center personnel to support the company's online sales and member account applications.
  • Responsibility taking and deadline meeting for all production support issues raised by the business or development team and resolving them. 
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS