Application Support Analyst Resume Samples

Description :

1. Serve as an IT business partner and lead full life cycle business application development projects for billing, credit and customer support business functions enterprise-wide.
2. Manage new custom business application development, as well as break-fix & migration projects from concept through deployment, including requirement gathering/analysis, design, development, testing, validation, documentation, and implementation.
3. Accountable for effective business support and meeting budget/project time lines; develop detailed statements of work, financial/project estimates, feasibility studies, documentation, QA & compliance reporting and test plans, procedures, scripts, and conditions.
4. Received rapid progression to managing full life cycle business application development & delivery projects; gained expertise in multiple new languages meeting emerging technology.
5. Instrumental in the analysis and identification of new projects and enhancement opportunities in customer service, billing, and credit.
6. Represented is in customer service and billing technology; provided technical and business strategy to develop requirement documents with improved functionality, customer interface, and workflow.
7. Supervise one developer and partner with all internal and third-party development teams.Participated in setting strategy and design for customer interface screens.

Experience

10+ Years

Level

Senior

Education

Master Of Business Administration

Description :

1. Created an interface file with employee data, cost centers, and accounting units to vendor Tangoe comm care, a communications management application, in conjunction with a department interface file to track invoices, cost centers and expense accounts for  GL purposes.
2. Modified the work scape demographic interface file to allow new employees an open enrollment window for benefits.
3. Identified employee data with department code, job code, division code, job class, position code, organization code and supervisor for an extract file for vendor Sitel for internet training including the annual mandatory training for all healthcare personnel.
4. A talent manager success factors interface modification to use the employee's Lawson id if their person master id has not been created and they have started working.
5. Project manager for the paperless pay stub interface initiative; managed the project using Microsoft project portfolio server to track and report issues and risks concerning the interface creation for Montgomery general hospital, VA/HR and all other MedStar entities; designed, developed and implemented the Lawson to Talx interface for MedStar entities.
6. API conversion from Lawson to PeopleSoft; API support; troubleshoot API login issues; cover monthly maintenance of API servers; correct API download errors; payroll motion setups for Lawson/PeopleSoft conversion.
7. Affirmative action plan preparation reports: workforce report of all employees on the payroll as of a specific date with race, gender and annual salary; personnel activity reports for new hires, promotions, terminations and transfers during specific date ranges.

Experience

10+ Years

Level

Senior

Education

Design & Management

Description :

1. Assisted with the implementation of Beth Israel & St. Luke's Roosevelt's epic ambulatory system, by creating profiles, departments, users, visit types, and security classes.
2. Provided training, optimization, and go-live support for epic Phoenix implementation.Upgraded sure scripts by working with epic staff, interface team, and sure scripts to continue e-prescription in epic.
3. Attended and participated in workgroups with directors, physicians, nurses, practice managers, to help design and build Bpas/Hm for patient reminders used across multiple specialties (flu, HIV cervical screening).
4. Participated in tech dress for new upcoming sites to validate that systems and workflows worked as designed prior to go live.
5. Helped finance department complete projects to meet compliance and ama standards - 2014 new cpt codes, new patient vs. Existing patient programming point. Completion of this project reduced the amount of incorrect billing.
6. Fixed several system wide issues - chart review, patient search function, pregnancy imaging question, patient referrals for all ambulatory departments.
7. Created and maintained menus, roles, & security classes to give the proper access to end users.Worked with the reporting team to ensure mount sinai meets meaningful use stage 2 for outpatient providers.

Experience

5-7 Years

Level

Executive

Education

Health Science

Description :

1. Work with the manager to proactively identify issues that affect the execution of company and project goals by regularly reviewing operational processes and the technology supporting these.
2. Work closely with both internal and external customers to gather and fully document business requirements, assess these and develop recommendations to appropriately enhance business processes.
3. Responsible for software testing and the development of test plans, test case scenarios, and expected outcomes. This includes planning and executing tests with customers, analyzing test results and communicating these effectively and promptly.
4. Work directly with the development teams, both onshore and offshore, and end users at all levels and locations throughout the organization, to make sure the technology solutions implemented fully meet all business requirements.
5. Developed strategies/strategic business plans to stimulate growth and diversification of services, business lines, and revenues in current markets and in new markets as well as implemented services and processes needed to support the business objectives of TLRA.
6. Handled the setup of a new project to assist a client in consolidating their business office.
7. Provided forecast projections of recoveries and revenue and analyzed data against budget on a weekly and/or monthly basis for positive financial performance outcomes.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Modified the main process for the web application to bring in a new data stream usable by the field through the web application.
2. Provided detailed and concise documentation on various topics and processes, making clarifications when needed.
3. Learned more c# on my own time to strengthen web development skills from an i. T. Perspective.
4. Worked with several sales analysts on issues and new business initiatives, anticipating any possible issues with the myriad of changes that occur in an ongoing dynamic web application.
5. Consulted with the lead applications analyst on migration, server, and database/query optimization issues.Provided full documentation and timely reporting on each major task worked.
6. Creation and editing of t-SQL stored procedures, functions, indexes, and views.Creation and management of c# asp. Net web projects through visual studio 2012.
7. Management of TFS projects in visual studio 2012, best practices for source control.Website/database management - including backups, restores production implementation.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Worked as applications analyst, responsible for analyzing business needs in the CRM domain, analyze business requirements, providing solutions, design, development and deploy CRM solutions.
2. Proactively communicate, analyze information needs, functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii. Use cases, GUI, screen and interface designs).
3. Worked on a number of projects to enhance application for meet business needs.
4. Played a key role in migrating the production environment for a decommissioned data center to a new data center.
5. Worked on evaluating the current business needs, and evaluating new hardware requirements based on future projections of the application.
6. Played a major role in identifying the existing issues with current delta sync process, fix recurring issues with delta process.
7. Enhanced CRM application, by providing the data needed for the agents on one screen, and hence reduced the time in serving the customer, there by increasing revenue to the company.

Experience

5-7 Years

Level

Executive

Education

BS Computers

Description :

1. Experience identifying and satisfying clients and users needs through computer systems in the division; pension plans administration, Keogh plans, mutual funds, operations, custody of documents, personal trusts, and external users.
2. Work with team members, at all levels, decision makers, and stakeholders to define business requirements and systems goals. To properly interpret and deliver to the technical specifications.
3. Develop contingency plans and coordinate disaster recovery strategies and tests for the division applications, including mutual funds, pension plans, and document custody.
4. Assure to stay up-to-date with systems versions and be aware of changes in any capability and feature of the computer system including new solutions for decomposable software.
5. Maintained standards and programming guidelines by writing and updating technical policies and procedures.
6. My job is to efficiently work with and train clients of multiple skill set and educate them on our company's software for their specific applications.
7. Ensure application and integration test related reporting and communication are consistent and accurate.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Implement a Ge-Emr & greenway (electronic medical record) for multi-specialty practices.Analyze office workflow to be able to program the data integrity required of the critical health systems.
2. Worked in a multi-disciplined, collaborative environment to review HIPAA & CMA guidelines (product implementation plans, and other project documentation to evaluate schedule and fielding requirements and implications.
3. Participated in product development, implementation, and operations planning and reviews.Contributed to strategic planning and analysis for future product/system deployment.
4. Reviewed its integration plans and schedules. Identified potential conflicts, alternative resolutions, and impacts to cost, technical, and schedule. Identified specific integration risks and recommended courses of action.
5. Reviewed and assessed deployment requirements, test and fielding plans, executions, and schedules. Identifies and codes all screens related to a specific project.
6. Provides training with CME/CEU's where possible, concerning the capabilities and potential benefits of CIS.Responsible for troubleshooting and problem solving with clinical users.
7. Evaluates the existing use of cis by clinicians with an emphasis on system design, procedures, workflow, and paper forms. Collaborates with and guides clinicians in identifying opportunities for eliminating work and improving quality.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Serve as electronic medical records (EMR) system expert responsible for monitoring workflows and ensure client requests are met, after hours as needed.
2. Work directly with end user clients to ensure issues are remediated and escalated to senior management. Conducted application training onsite and remotely for doctors, nurses and other hospital staff.
3. An active participant in the design, development, and implementation of new application releases, enhancements and produce relevant reports thereby optimizing SDLC.
4. Solely responsible for regression testing and sign off of EMR, care cast, and tele-tracking applications prior to all system wide rollouts.
5. Key person for testing, installation and trouble shooting of dragon medical enterprise software.
6. Successfully customized and implemented a new application to increase scanning efficiency for over 300 plus end-users and primary contact for EMR scanning, data integrity and documenting risk for decision support metrics.
7. Daily interaction with customers assisting with pharmacy and non-pharmacy related concerns.

Experience

10+ Years

Level

Senior

Education

BBA

Description :

1. Provide I.T support to assigned Enterprise software and infrastructure within Scripps Health.
2. Maintain and support Physician credentialing software, legal electronic medical record system, coding, marketing, corporate contracts and Docusign applications.
3. Support application operating system updates and configuration changes.Provide installation and configuration of software.
4. Troubleshoot client service requests, software and desktop issues. Ensure all activities are performed at a level of quality standards.
5. Perform daily monitoring, analysis, problem resolution and maintenance in a timely matter.
6. Provide remote desktop support to internal customers via Citrix and VPN.
7. Implementation of application software, enhancements and version upgrades.Perform bi-weekly application compatibility software testing and infrastructure performance.

Experience

10+ Years

Level

Senior

Education

Associate

Description :

1. Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks.
2. Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
3. Troubleshooting systems and network problems and diagnosing and solving hardware or software faults.
4. Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system.
5. Supporting the roll-out of new applications, Setting up new users' accounts and profiles and dealing with password issues.
6. Responding within agreed time limits to call-outs.
7. Prioritizing and managing many open cases at one time.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Performed system installations, configuration, and upgrades managing a multi-site operation. 
2. Proactively used Cerner Application Solutions such as connecting and managing patients' medical devices remotely. 
3. Built and customized scripts within Lawson Financial platform to eliminating manual processing as well as consolidating financial data for easy access. 
4. Assisted in the preparation of department budgets and business plans involving purchasing new services, hardware, and software. 
5. Accurately managed IT asset inventory and software licensing compliance for Electronic Medical Record (EMR) Systems. 
6. Successfully installed and gave support for Windows server 2008 R2, Windows Deployment Services, Microsoft Office 2010, WordPerfect, Active Directory, Antivirus software, Adobe products, and Automated Healthcare Solutions. 
7. Developed and enforced action items related to the organization security policy like the implementation of the password, organization of security training, and establishment of access management and permissions in Active Directory. 

Experience

10+ Years

Level

Senior

Education

IT Network Specialist

Description :

1. Developed support documentation for IT personnel and maintains security and integrity of all assigned applications systems and information.
2. Annually review application securities, with organizational key operators, and submits security template modifications to the technical services director for processing.
3. Evaluate existing business application systems effectiveness and capabilities to ensure adherence to organizational goals and objectives.
4. Responsible for all business application maintenance as identified by manufacturer/vendor including updates, patches, upgrades, and backup/recovery of the system, applications, and data.
5. Coordinated regularly scheduled key operator meetings with organizational staff, maintaining minutes and documentation related to meetings.
6. Reviewed all support and maintenance agreements to ensure they are fair and appropriate for the organization.
7. Established consultative relationships with business unit leaders to gauge it needs, determine satisfaction with IT support, and proactively address any application support issues.

Experience

5-7 Years

Level

Executive

Education

B.S

Description :

1. Prepared and tested small data fixes and minor bug fixes. Supports business customers in user acceptance testing.
2. Created and executed test plans and test cases created high-level work flow diagrams and reported defects when found on small projects or enhancements. 
3. Identify, research and resolve all client problems, questions, and concerns in a timely manner. 
4. Coordinate support resources for all problems and issues not resolved during the initial contact with the client. 
5. Inform and instruct users on new products, features, and best practices. 
6. Maintain current and create new detailed documentation for assigned applications. 
7. Create interface product solutions and interface deployment instructions, for internal and external product users. 

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Managed all quality assurance activities associated with application development initiatives.
2. Collaborated with business leaders to identify effective technical solutions to support operational objectives.
3. Implemented personal training membership product line which has resulted in 15k+ memberships and $1m+ in revenue to date.
4. Designed and executed comprehensive test plans to ensure deliverables were completed on time and within budget.
5. Provided 2nd tier support for the primary applications used by internal customers and web based applications utilized by external clients.
6. Created procedural documents and user guides for service center personnel to support the company's online sales and member account applications.
7. Responsibility taking and deadline meeting for all production support issues raised by the business or development team and resolving them. 

Experience

10+ Years

Level

Senior

Education

BS