System Support Analyst Resume Samples

Description :

1. Responsible for providing infrastructure support for applications on UNIX and windows.
2. Experiencing in version control and source code management tools like git.
3. Providing support for middle-tier services (Tomcat and Apache), ALM tools (quality center, Jenkins, Nexus and stash) and monitoring tools (site scope and Splunk).
4. Ensuring smooth code release through nexus and stash from dev to UAT and to production by closely interacting with the development team.
5. Executing Splunk queries and operated dashboards for transforming application performance analyzing capacity planning.
6. Involving in designing testing Splunk search strings operational strings.
7. Standardizing Splunk forwarder deployment for configuration and maintenance across UNIX and Windows platforms.
8. Utilizing regular expressions to extract complex fields from various types of log files enhance performance.
9. Using security groups, network ACLs, internet gateways and route tables to ensure a secure zone for the organization in the AWS public cloud.
10. Creating S3 buckets in the AWS environment to store files, sometimes which are required to serve static content for a web application.
11. Excellent knowledge in creating and managing ec2 instances using cloud watch.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Served as a liaison for laboratory informatics with direct support for vendors and clinical staff.
2. Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
3. Managed new hire onboarding; verified creation of user accounts, coordinated the procurement of desk phones, cell phone (including configuration of company-owned phones and Byrds, laptops, desktops as requested.
4. Active Directory user account management. Maintained user, group, and workstation accounts in an ad for the MDA infrastructure; successfully administered user accounts, exchange mailboxes, and security and distribution.
5. Performed first-level network administration duties including permission assignment, password management, and access control.
6. Installed and maintained windows and desktop software, service packs, patches, and anti-virus updates.
7. Trained and assisted level 1 service desk on technical processes and self-sufficiency.
8. Created processes for the laboratory informatics end user support team and service desk.
9. Provided application support and coordinated the upgrades for multiple applications including Cerner millennium and epic.
10. Participated in a revolving on-call schedule to provide 24/7 service to users.
11. Analyzed system procedures and problems with the ability to modify applications.

Experience

7-10 Years

Level

Executive

Education

CIS

Description :

1. Wrote and execute test cases for functional and regression testing.
2. Maintain existing manual and automated test cases and updating them as necessary.
3. Maintain test environments to include managing test data, configuring systems for specific test needs, and monitoring issue report.
4. Owns and executes quality assurance testing across products to build scale, efficiency, and consistent user experience.
5. Work with business analysts to provide “requirement traceable” test documentation.
6. Actively participate in meetings or other project activities to produce project deliverables.
7. Coordinate development of essential data reports for government projects.
8. Provides providing critical information to the government regarding parameters for reports.
9. Actively participate in meetings or other project activities to produce project deliverables.
10. Coordinate development of essential data reports for government projects.
11. Provides providing critical information to the government regarding parameters for reports.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Maintaining and supporting the standard workstation image, for all current hardware platforms.
2. Packaging and deploying standard os, productivity and utility software as required in the environment.
3. Designing and implementing active directory group policy settings to manage workstations.
4. Creating scripts, batch files, or other programs to customize software deployment, test application.
5. Maintaining and supporting server­based components of applications as required, including IIS and lotus.
6. Coordinating testing and certification of all changes to the application environment including.
7. Application intake, upgrades, security patches, hotfixes, service packs, etc against the standard.
8. Image and deploy as required adhering to established change release management procedures.
9. Maintaining a definitive software library for the environment and develop application life­cycle.
10. Troubleshoot application­related issues escalated from the help desk and desk side teams and resolve or escalate as appropriate within defined SLA targets.
11. Participating in incident and problem management processes as required to establish root cause.
12. Ensuring all required documentation associated with the above duties is developed and maintained at all times including incident management system entries.

Experience

10+ Years

Level

Senior

Education

AA

Description :

1. Providing technical support to approximately 400+ facilities and 4000 users.
2. Troubleshoot and resolve end user software problems over the phone, through email, or in person.
3. Investigating and resolving end-user data integrity issues as well as business related issues users may have.
4. Fixing customer and QA reported bugs in the systems related to the web application and databases.
5. Designing, developing, and test windows-based reliability and maintenance web applications in c#. Net and asp. Net using visual studio 2012/2013/2015 and bootstrap 3. 0.
6. Designing and developing reports in SSRS 2012/2015 and tableau for end-users and upper management using visual studio 2012/2015.
7. Creating stored procedures and complex SQL queries for the purposes of data transfer, resolving system issues and backend validation in SQL server 2008 r2/sql server 2014.
8. Designing an entity relationship, data flow diagrams and flowcharts using ms Visio.
9. Analyze/program system configuration against requirement documents during implementation.
10. Creating technical specification documents based on requirements gathering.
11. Maintaining weekly logs for tracking open and resolved issues/bugs/enhancements using team foundation server (TFS) and Atlassian Jira.
12. Performing database administration tasks in SQL server 2008 r2/sql server 2014.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Managed all corporate system Wintel environments production, disaster recovery, user acceptance testing, and quality assurance on 50+ windows server 2008 r2/2012 r2, 30+ SQL server 2008 r2 /2012 r2.
2. Provided tier 2 support, system maintenance, 24/7 on-call escalation and rotation system support.
3. Achieved 99. 99% data and system backups using Veritas backup exec for corporate systems on scheduling and weekly reporting.
4. Coordinated with business managers to develop disaster recovery/business continuity planning and testing for off-site BCP locations.
5. Primary lead on IE 11 compatibility project to upgrade all corporate workstations and laptops.
6. Setup and configured vendor software components and in-house applications for corporate systems.
7. Partnered with various it teams- system infrastructure, database, networking, and san storage teams to analyze and troubleshoot production issues with vendors (federal reserves, chase, and Wells Fargo).
8. Provided QA support for the development team with new product releases and code changes.
9. Implemented change request deliverable to release management for deployment.
10. Coordinated with the IT security team to deploy the critical system and vendor patches into production to meet IT standards and procedures.
11. Documented database standards, procedures, operations runbook and system documentation.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Performing upgrades and maintenance, and implementing system modifications.
2. Supporting, troubleshooting, and upgrading applicable system infrastructures.
3. Provides technical end-user support, including researching user complain.
4. Monitoring and maintaining systems to ensure system integrity and security.
5. Duplicate and backup data, managing user accounts and authorizations.
6. Installation/rollout of new software packages, upgrades, and new desktop hardware.
7. Mac os x, Windows XP, Windows 7 operating systems/ms office 2003/2007.
8. Image / configure lab computers/laptops for rollouts for researchers various projects.
9. Maintains access to databases, user logins, and roles, managing security permissions.

Experience

10+ Years

Level

Senior

Education

AS

Description :

1. Research, plan, install, configure, troubleshoot, and maintain all network, devices, and equipment, such as; desktops, laptops, network and local printers, a/v equipment, Cisco phones, and Samsung cell phones.
2. Working as a team member with other technical staff, such as networking to ensure connectivity and capability between systems.
3. Trained users on how to use video conferencing software, such a Cisco WebEx, and GoToMeeting, and Skype.
4. Running service now weekly and monthly technician reports per supervisors request.
5. Ran an inventory project to verify all equipment was updated correctly in the inventory (wasp) program.
6. Working directly with on any employee terminations and resignations to disable all network access for security purposes.
7. Establishing the IT department to follow all security and safety regulations per city mayors request.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Lead migration effort of 500+ applications to new continuous integrations process including. Net, Java, database scripts, and Unix projects.
2. Product expert for a number of standardized development and database tools.
3. Introduced number of developer and database tools to the Wells Fargo software stack.
4. Responsible for $1.1 million software budget for the entire Wells Fargo IT community.
5. Responsible for the yearly forecast of the Wells Fargo it software budget.
6. Lead migration effort of several internal sites from SharePoint 2003 to 2007.
7. Lead refresh effort of WFA software stack from Windows XP to windows 7 64-bit.

Experience

7-10 Years

Level

Executive

Education

MBA

Description :

1. The main working area is polymaths, a third party application, that is being used as an analytical tool to take existing information and attempts to understand business questions.
2. Involved in meetings with the end users and business owners to understand the use of polymaths.
3. Business analysis - partner with the business partners to understand and interpret business requirements, partners with technical leads to develop functional systems designs (FSDS) and develops traceability between the two.
4. Development support - review development playback and ensure traceability to requirements, prototyping when appropriate.
5. Worked with a project manager on installing a third party application named polymaths.
6. Wrote the functional systems design (FSD) for the polymath/Busch systems.
7. The update polymaths security plan, BCP, and hardware topology spreadsheets.
8. TDCS(trade delivery and clearing system) and NAS (network attached storage) projects.
9. Environment: agile, Sharepoint, ms word, ms excel, ms outlook, ms Lync, ms powerpoint, ms Visio, pac20000, art.

Experience

2-5 Years

Level

Junior

Education

BS