System Support Analyst Resume Samples

A System Support Analyst is the one who analyzes and optimizes the company processes; they handle many forms of technology like the inventory system, IT concerns and cost variance. The main responsibilities for these support analyst’s are – determining the areas of information management or data to make it effective, providing system support, reporting deficiencies, installing patches, supporting and assisting clients in system usage, monitoring systems and resolving issues. A system support analyst also makes software design recommendations and participates in the development and designing process.

Some of the skills that affect the candidate selection include Microsoft Exchange, SQL, IT support, Microsoft active directory, MS Office, Cisco networking and software knowledge. To work in this role, the applicants should mention a degree in IT, Engineering or Computer science in the System Support Analyst resume.

System Support Analyst Resume

Objective : Professional with 4+ years of experience in IT industry as a System Support Analyst comprising of System Administration, build release management, software configuration, design, development, and cloud implementation.

Skills : Microsoft Windows, Active Directory, System Analysis, Networking TCP/IP, Troubleshooting, And System Administration.

Description :

  • Responsible for providing infrastructure support for applications on UNIX and windows.
  • Experiencing in version control and source code management tools like git.
  • Providing support for middle-tier services (Tomcat and Apache), ALM tools (quality center, Jenkins, Nexus and stash) and monitoring tools (site scope and Splunk).
  • Ensuring smooth code release through nexus and stash from dev to UAT and to production by closely interacting with the development team.
  • Executing Splunk queries and operated dashboards for transforming application performance analyzing capacity planning.
  • Involving in designing testing Splunk search strings operational strings.
  • Standardizing Splunk forwarder deployment for configuration and maintenance across UNIX and Windows platforms.
  • Utilizing regular expressions to extract complex fields from various types of log files enhance performance.
  • Using security groups, network ACLs, internet gateways and route tables to ensure a secure zone for the organization in the AWS public cloud.
  • Creating S3 buckets in the AWS environment to store files, sometimes which are required to serve static content for a web application.
  • Excellent knowledge in creating and managing ec2 instances using cloud watch.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS


System Support Analyst Resume

Summary : An IT specialist with over 8 years of experience as a System Support Analyst, supporting system development, software, and hardware systems. Strong background working with application vendors and business partners to review system requirements, application performance, and efficiency of system processes.

Skills : Citrix, Database, Database Management, LAN, LAN/WAN, MSBI Tool, Sharepoint, Programming, DNS, And TCP.

Description :

  • Served as a liaison for laboratory informatics with direct support for vendors and clinical staff.
  • Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Managed new hire onboarding; verified creation of user accounts, coordinated the procurement of desk phones, cell phone (including configuration of company-owned phones and Byrds, laptops, desktops as requested.
  • Active Directory user account management. Maintained user, group, and workstation accounts in an ad for the MDA infrastructure; successfully administered user accounts, exchange mailboxes, and security and distribution.
  • Performed first-level network administration duties including permission assignment, password management, and access control.
  • Installed and maintained windows and desktop software, service packs, patches, and anti-virus updates.
  • Trained and assisted level 1 service desk on technical processes and self-sufficiency.
  • Created processes for the laboratory informatics end user support team and service desk.
  • Provided application support and coordinated the upgrades for multiple applications including Cerner millennium and epic.
  • Participated in a revolving on-call schedule to provide 24/7 service to users.
  • Analyzed system procedures and problems with the ability to modify applications.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
CIS

System Support Analyst I Resume

Objective : 3 years of experience as a System Support Analyst. Analytical and results-oriented professional interested in working in a Software Testing Analyst III capacity to perform manual and automated testing, construct test plans, test cases and test reports and log errors and issues. Possess a diversified background.

Skills : SQL Server, Business Analysis, Db2, Access, Visual Studios,Net, SharePoint, MS Visual SourceSafe, Web Services, MS Office Windows XP Pro, Endeavor, CICS, Tortoise SVN, Enterprise Architect, DOORS Databases: DB2, MS SQL Server, Relationship Database Management System (RDMS), CICS, Requirements Gathering, As400, QAT, And Toad.

Description :

  • Wrote and execute test cases for functional and regression testing.
  • Maintain existing manual and automated test cases and updating them as necessary.
  • Maintain test environments to include managing test data, configuring systems for specific test needs, and monitoring issue report.
  • Owns and executes quality assurance testing across products to build scale, efficiency, and consistent user experience.
  • Work with business analysts to provide “requirement traceable” test documentation.
  • Actively participate in meetings or other project activities to produce project deliverables.
  • Coordinate development of essential data reports for government projects.
  • Provides providing critical information to the government regarding parameters for reports.
  • Actively participate in meetings or other project activities to produce project deliverables.
  • Coordinate development of essential data reports for government projects.
  • Provides providing critical information to the government regarding parameters for reports.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification


System Support Analyst I Resume

Summary : System Support Analyst with 12+ years of experience specializing in supporting enterprise applications and software distribution using a wide range of UNIX shell scripting and SQL queries in a UNIX and/or SQL database environment.

Skills : Systems: Windows 98, 2000 Languages: ASP.NET, C#, HTML, C++ Industries: Social Services, Insurance, Health And Environmental Control, Telecommunications, And Banking.

Description :

  • Maintaining and supporting the standard workstation image, for all current hardware platforms.
  • Packaging and deploying standard os, productivity and utility software as required in the environment.
  • Designing and implementing active directory group policy settings to manage workstations.
  • Creating scripts, batch files, or other programs to customize software deployment, test application.
  • Maintaining and supporting server­based components of applications as required, including IIS and lotus.
  • Coordinating testing and certification of all changes to the application environment including.
  • Application intake, upgrades, security patches, hotfixes, service packs, etc against the standard.
  • Image and deploy as required adhering to established change release management procedures.
  • Maintaining a definitive software library for the environment and develop application life­cycle.
  • Troubleshoot application­related issues escalated from the help desk and desk side teams and resolve or escalate as appropriate within defined SLA targets.
  • Participating in incident and problem management processes as required to establish root cause.
  • Ensuring all required documentation associated with the above duties is developed and maintained at all times including incident management system entries.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AA

System Support Analyst II Resume

Headline : Highly skilled and dynamic Systems Support Analyst with 6+ years of experience supporting enterprise and desktop level applications and systems across many locations and thousands of users. Well versed and skilled in IT and business concepts, practices, and systems as well as possessing excellent analytical and reasoning skills.

Skills : SQL, C#, Visual Studio, Databases, SQL Server, Information Technology, Database Management, Project Management, Problem Resolution, And Report Writing.

Description :

  • Providing technical support to approximately 400+ facilities and 4000 users.
  • Troubleshoot and resolve end user software problems over the phone, through email, or in person.
  • Investigating and resolving end-user data integrity issues as well as business related issues users may have.
  • Fixing customer and QA reported bugs in the systems related to the web application and databases.
  • Designing, developing, and test windows-based reliability and maintenance web applications in c#. Net and asp. Net using visual studio 2012/2013/2015 and bootstrap 3. 0.
  • Designing and developing reports in SSRS 2012/2015 and tableau for end-users and upper management using visual studio 2012/2015.
  • Creating stored procedures and complex SQL queries for the purposes of data transfer, resolving system issues and backend validation in SQL server 2008 r2/sql server 2014.
  • Designing an entity relationship, data flow diagrams and flowcharts using ms Visio.
  • Analyze/program system configuration against requirement documents during implementation.
  • Creating technical specification documents based on requirements gathering.
  • Maintaining weekly logs for tracking open and resolved issues/bugs/enhancements using team foundation server (TFS) and Atlassian Jira.
  • Performing database administration tasks in SQL server 2008 r2/sql server 2014.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA

System Support Analyst II Resume

Summary : Highly motivated System Support Analyst with 17+ years of procurement experience in the areas of Information Technology and Engineering In-depth knowledge of Government Procurement Regulations Significant experience in buying key commodities Skillful ability to outline formal justification Effective negotiation skills.

Skills : Leadership, Employee Relations, Training & Development, Troubleshooting, Office Applications, Communications, Organizational, Team Development, Microsoft Office, Logistics, ERP, Distribution, Warehouse Management System, And Tableau.

Description :

  • Managed all corporate system Wintel environments production, disaster recovery, user acceptance testing, and quality assurance on 50+ windows server 2008 r2/2012 r2, 30+ SQL server 2008 r2 /2012 r2.
  • Provided tier 2 support, system maintenance, 24/7 on-call escalation and rotation system support.
  • Achieved 99. 99% data and system backups using Veritas backup exec for corporate systems on scheduling and weekly reporting.
  • Coordinated with business managers to develop disaster recovery/business continuity planning and testing for off-site BCP locations.
  • Primary lead on IE 11 compatibility project to upgrade all corporate workstations and laptops.
  • Setup and configured vendor software components and in-house applications for corporate systems.
  • Partnered with various it teams- system infrastructure, database, networking, and san storage teams to analyze and troubleshoot production issues with vendors (federal reserves, chase, and Wells Fargo).
  • Provided QA support for the development team with new product releases and code changes.
  • Implemented change request deliverable to release management for deployment.
  • Coordinated with the IT security team to deploy the critical system and vendor patches into production to meet IT standards and procedures.
  • Documented database standards, procedures, operations runbook and system documentation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

System Support Analyst I Resume

Summary : 12+ years of experience as a System Support Analyst in the Desktop/System Support field, providing the 2nd level and System Administrative support. General hardware installation, configuration, repair and troubleshooting services for desktop computers, laptop computers, printers and other various components as directed.

Skills : Office 365 Administration, Windows Server 2008, Windows Server 2012R2, Active Directory, Network Management, And Virtualization.

Description :

  • Performing upgrades and maintenance, and implementing system modifications.
  • Supporting, troubleshooting, and upgrading applicable system infrastructures.
  • Provides technical end-user support, including researching user complain.
  • Monitoring and maintaining systems to ensure system integrity and security.
  • Duplicate and backup data, managing user accounts and authorizations.
  • Installation/rollout of new software packages, upgrades, and new desktop hardware.
  • Mac os x, Windows XP, Windows 7 operating systems/ms office 2003/2007.
  • Image / configure lab computers/laptops for rollouts for researchers various projects.
  • Maintains access to databases, user logins, and roles, managing security permissions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AS

System Support Analyst Resume

Headline : 5+ years of experience as a System Support Analyst is seeking to obtain a position that will utilize my skills to create a successful work environment.

Skills : Microsoft Office 2003-O365, Adobe Creative Cloud, IOS, SketchUp, Photoshop, CNC Machining, 3D Printing And Android Phones.

Description :

  • Research, plan, install, configure, troubleshoot, and maintain all network, devices, and equipment, such as; desktops, laptops, network and local printers, a/v equipment, Cisco phones, and Samsung cell phones.
  • Working as a team member with other technical staff, such as networking to ensure connectivity and capability between systems.
  • Trained users on how to use video conferencing software, such a Cisco WebEx, and GoToMeeting, and Skype.
  • Running service now weekly and monthly technician reports per supervisors request.
  • Ran an inventory project to verify all equipment was updated correctly in the inventory (wasp) program.
  • Working directly with on any employee terminations and resignations to disable all network access for security purposes.
  • Establishing the IT department to follow all security and safety regulations per city mayors request.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate

System Support Analyst Resume

Summary : 7 years of experience as a System Support Analyst, is seeking a position as an Information Technology professional in which high level of organizational abilities and strong communication skills can be utilized.

Skills : Microsoft Office - Word, Excel, PowerPoint, Publisher, Access, Excellent Oral And Written Communications, Technical Writing, And Teamwork.

Description :

  • Lead migration effort of 500+ applications to new continuous integrations process including. Net, Java, database scripts, and Unix projects.
  • Product expert for a number of standardized development and database tools.
  • Introduced number of developer and database tools to the Wells Fargo software stack.
  • Responsible for $1.1 million software budget for the entire Wells Fargo IT community.
  • Responsible for the yearly forecast of the Wells Fargo it software budget.
  • Lead migration effort of several internal sites from SharePoint 2003 to 2007.
  • Lead refresh effort of WFA software stack from Windows XP to windows 7 64-bit.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
MBA

System Support Analyst Resume

Objective : 4 years of experience as a System Support Analyst is seeking to use my skill set, personality, and working knowledge in such a way as to bring productivity and profitability to my company.

Skills : Crystal Reports, AG Edwards & Sons Java, AG Edwards & Sons Dreamweaver, AG Edwards & Sons SQL, AG Edwards & Sons Business Writing, AG Edwards & Sons HTML Workshop, AG Edwards & Sons NIKU, Clarity Boot Camp As A Functional Consultant For Clarity 7.5.1 - Project Management Software.

Description :

  • The main working area is polymaths, a third party application, that is being used as an analytical tool to take existing information and attempts to understand business questions.
  • Involved in meetings with the end users and business owners to understand the use of polymaths.
  • Business analysis - partner with the business partners to understand and interpret business requirements, partners with technical leads to develop functional systems designs (FSDS) and develops traceability between the two.
  • Development support - review development playback and ensure traceability to requirements, prototyping when appropriate.
  • Worked with a project manager on installing a third party application named polymaths.
  • Wrote the functional systems design (FSD) for the polymath/Busch systems.
  • The update polymaths security plan, BCP, and hardware topology spreadsheets.
  • TDCS(trade delivery and clearing system) and NAS (network attached storage) projects.
  • Environment: agile, Sharepoint, ms word, ms excel, ms outlook, ms Lync, ms powerpoint, ms Visio, pac20000, art.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS