A Patient Relations Specialist assists and supports patients throughout all treatment phases. Major roles and responsibilities described on the Patient Relations Specialist Resume are – interviewing patients and identifying their needs, referring patients to medical services, filling out health care documents, and insurance forms, verifying patient information, preventing liability, finding ways to improve health care services; completing insurance forms, confirming appointments and check-ups of patients; compiling and recording medical charts, and acting as a communicator between the patient and their families and the hospital.
Those seeking this job role must be able to denote on the resume the following skills and abilities – the superior level of communication skills, CPR knowledge, discretion to maintain confidentiality, the ability to handle stressful situations, and being emotionally mature. To enter the patient service field, candidates need to have at least a high school diploma and medical training in a related discipline.
Headline : To obtain a career which will utilize my formal training and vast experience in social services and education. I have numerous years of experience in the social service and educational environment including: direct care and case managing mentally retarded, developmentally disabled, mental health, elderly and disabled clients, managing and supervising staff at group homes and independent living sites, provided career guidance and counseling to welfare-to-work recipients, taught a self-contained Interrelated Special Education class and provided counseling for at risk kids and families.
Documented complaints by listening to patient and patient family complaints; documenting details; determining what resolution is sought.
Resolved complaints by listening to patients and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following-up on outcomes.
Prevented complaints by counseling supervisors and managers when a problem may be developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.
Served and protected the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission standards.
Maintained patient rights by educating patients; responding to patient and patient family complaints; resolving patient issues; and reporting unresolved issues.
Assisted with the completion and explanation of Advance Directives.
Improved quality results by studying, evaluating, and re-designing patient complaint processes; implementing changes.
Experience
5-7 Years
Level
Executive
Education
M.Ed In School Guidance Counseling
Patient Relations Specialist Resume
Headline : To obtain a position where I can utilize my professionalism and great customer service skills. I am an excellent team player, a people person that has a will to excel, obtain and accomplish task that are given to me.
Skills : Patient Relations, Handled Complaints, Extensive Customer Service, Hospital & Medical Experience, Strive For Exceptional Patient And Family Care.
Description :
Welcomed patients and visitors in person or on the telephone; answer or escalate inquiries; anticipate patients' anxieties.
Optimized patient satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
Reviewed service delivery compared to schedule.
Maintained reception area.
Obtained, recorded and updated personal and financial information in patient accounts.
Clearly communicated and facilitated patients' understanding of owed liability by providing an accurate and transparent estimate of scheduled services.
Optimized efficiency of workflow and maximize collection of payment by preemptive review of scheduled patients' accuracy of data.
Experience
5-7 Years
Level
Executive
Education
BS In Medical Administration
Patient Relations Specialist Resume
Summary : A bilingual Patient Relations Specialist professional with over 20 years of sales and customer service experience and almost 10 years of managerial experience. Known as an energetic self-starter, with highly effective critical thinking and problem solving skills. A strong leader with the capability to develop individuals and teams through a variety of training techniques.
Skills : Professional Administrative and Clerical Customer.
Description :
Interviewed and obtained a position as listed above.
Obtained revenue by recording and updating financial information; record and collect patient charges; control credit extended to patients.
Acted as liaison between medical provider office and the company to facilitate accuracy of claim data.
Enhanced patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer.
Transmitted correspondence or medical records by mail, e-mail, or fax.
Met patient needs face to face and answering phones by scheduling and rescheduling appointments, answering questions and filtering calls to appropriate areas.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Patient Relations Specialist Resume
Headline : To obtain full-time employment with an upcoming corporation with the opportunity for advancement in exchange for hard work and dedication, where I can be challenged daily and function as a team player.
Skills : Capability To Type 45 Wpm, EClinical Experience, Experience In Various EMR Systems.
Description :
Answered telephones and direct calls to appropriate staff.
Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
Greeted visitors, ascertain the purpose of visit, and direct them to appropriate staff.
Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, letters, or medical records.
Completed insurance or other claim forms.
Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
Received and routed messages or documents, such as laboratory results, to appropriate staff.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Patient Relations Specialist Resume
Objective : To obtain a Patient Relations Specialist position where I can maximize my current knowledge and abilities, which will also allow for personal growth and career advancement.
Skills : Bilingual Spanish, Type 45 Wpm, Customer Service.
Description :
Greeted, instructed, and discharged patients upon arrival and departure.
Registered patients and update their demographic information to ensure accurate billing statements would be forwarded.
Collected co-pay, deductible, and any additional money for services performed prior to discharge.
Faxed/mailed medical records to PCP's/insurance companies at patient's request.
Confirmed that charts were properly completed and signed by medical staff prior to a patient's departure.
Prepared documents to be forwarded to designated areas.
Ensured night deposits for banking transactions were completed.
Experience
2-5 Years
Level
Executive
Education
Associates
Patient Relations Specialist Resume
Summary : Friendly and enthusiastic Patient Relations Specialist with 7 + years of specialization in Health and Medical positions. Able to learnnew tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Responsible for interacting with patients, all levels of management, and employees in identifying, evaluating, researching, and resolving patient grievances to enhance overall patient satisfaction.
Provided feedback, recommendations, and support in the design and improvement of patient care systems.
Responsible for file audits of three specialists within the department.
Reviewed and revised the specialists' resolution letters prior to their being sent to the appropriate leadership.
Responsible for relaying information pertaining to patient rights and responsibilities, the importance of maintaining compliance with local, state, and federal agencies, and outlying the partnering relationship between the Patient Relations Department and clinicians.
Appointed to Administrative Committees, such as the Patient and Family Advisory Board and the Patient Experience Committee.
Monitored maintenance of the facility prior to daily departure Attended monthly staff and continuing education meetings.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts In English
Patient Relations Specialist Resume
Objective : Patient Relations Specialist with 5 years experience in customer service and related activities. Undertakes complex assignments, meets tight deadlines, and delivers superior performance. Possesses practical knowledge in hospital and healthcare facilities while maintaining utmost confidentiality. Can apply analytical skills to inform upper management of key trends to improve customer experience and overall satisfaction.
Skills : Patient Scheduling, Switchboard, Front Desk/ Back Office Clerk.
Description :
Checked outpatients.
Calculated payments for patient surgeries and backed up the patient check out.
Sent medical clearance requests to patient's physicians for upcoming surgeries, make sure they are returned and given to the appropriate nurse for review and acceptance.
Accepted patient biopsy reports and filtered to the appropriate doctor for review.
Assisted nursing homes in scheduling and meeting the needs of residents.
Helped any other area of the front desk to make sure patient needs are being met.
Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Experience
2-5 Years
Level
Executive
Education
MS
Patient Relations Specialist Resume
Headline : Interested in a Patient Relations Specialist position in a medical office or hospital environment where I will have the opportunity to be a part of a caring environment that I can be of benefit too by applying my qualifications, experience, and skills. It is with pleasure that I am looking forward to the opportunity for growth and being a part of a team of caregivers who go over and beyond to help others.
Skills : MS Office, Strong leadership skills.
Description :
Provided quality care to patients and support staff.
Completed administrative tasks including scanning, faxing and maintaining patient files.
Expected in ChiroTouch software.
Focused on collections, incoming calls, scheduling, and patient satisfaction.
Transitioned office into using virtual fax and new phone system as well as new software.
Ability to multitask and organize.
Demonstrated proficiency in multiple chiropractic software.
Experience
5-7 Years
Level
Executive
Education
B.S
Patient Relations Specialist Resume
Objective : To obtain a successful career in customer service and support with recognized strengths in call maintenance, problem-solving and troubleshooting, training, and planning/implementing proactive procedures, at a place of employment where I can grow as well as learn with the employees and the company.
Skills : Marketing, Social Media, Customer Relations, Public Relations, Computer Skills, Microsoft Office Suite.
Description :
Responsible for development and implementation of the Patient Pathways program through building relationships with patients, doctors, case managers & social workers, and surrounding dialysis clinics.
Enhanced relationships with hospitals, doctors, and other kidney care providers.
Facilitated placement of patients in outpatient dialysis facilities.
Committed to providing a fun, upbeat environment for both patients and staff.
Put charts together.
Served as a liaison to patients to ensure comprehension follow-up instructions provided by the Physician.
Objective : Highly gifted patient-family advocate, specializing in grief support, crisis GRIEF CRISIS intervention, and end-of-life decision making. Ability to effectively communicate with individuals from diverse educational and SPECIALIST socioeconomic backgrounds. Experience working in high-pressure environments.
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