Lounge Managers work for the hospitality industry, and typically oversee and manage various aspects and operations of a Lounge. The job description includes developing and monitoring the worker’s operations, and internal processes, managing staff and their schedules, maintaining a positive and safe guest experience, ensuring cost-effective operations, and ensuring the overall performance of the facility is satisfactory and aligns with the mission and vision of the organization.
Dear Mr./Ms.
I hastened to submit my job application upon discovering your search for a Lounge Manager at (Company Name). I would like to put forward my experience, skills, and educational background which are exactly in conjunction with your job description.
As a Hospitality professional with over 8 years of experience at (Company name), I strongly believe that my services will be indispensable to your team. In my career, I have worked for several hospitality sectors, and have consistently demonstrated my abilities in managing guest relations and staff performance. My experience includes creating and executing strategic business plans, whilst increasing revenue and efficiency.
Below are the highlights of my role responsibilities for your consideration –
- A high degree of efficiency in managing in-house operations, staff scheduling, and budget tracking, and having experience in developing and maintaining relationships with customers, suppliers, and vendors.
- To increase guest’s loyalty and revenue, I established a special VIP loyalty program.
- Spearheaded (old company name)’s operations by developing and implementing customer service policies, resulting in improvements in customer satisfaction.
- Proficiency in hiring and training members, whilst constantly monitoring performance and providing feedback for motivation.
- Hands-on experience in developing and managing marketing and promotional programs increasing sales by 25%.
- Increased customer service standards, resulting in a better customer experience.
Apart from my experience, and skills, I have a successful record of creating and implementing promotional events, negotiating contracts and vendors, and managing staff. My strong motivational skills and communication skills allow me to collaborate with both internal and external stakeholders.
Being in a customer-centric role, I have nurtured years of experience in achieving top-notch customer satisfaction. I can efficiently administer my team, facilitate guest accommodation, and enhance hotel services.
Thank you for sneaking a peek into my job profile. My resume will offer a breadth of my academic records and professional experience in the industry. Hoping to speak with you and further discuss the opportunity.
Sincerely,
[Your Name]
