Medical Front Office Assistant Cover Letter Examples

What to Include in a Medical Front Office Assistant Cover Letter?

Roles And Responsibilities

A Medical Front Office Assistant is responsible for providing administrative and clerical support to the medical facilities. He ensures the delivery of excellent customer service to the patients. Some of the significant job activities of a Medical Front Office Assistant are outlined hereunder:

Interview the patients before scheduling appointments.
Schedule and manage appointments.
Provide assistance to patients in the completion of the required paperwork and formalities.
Correctly enter the data in the database.
Offer support to the medical billing department in the processing of claims.
Convey the information regarding the test result to the patients when instructed by the doctor.
Conduct other related duties when required.

Education & Skills

Medical Front Office Assistant Skills:

Amazing telephone etiquettes in order to politely address the inquiries over phone calls.
Ability to empathize with the patients visiting the hospital and make them feel comfortable.
Professional and courteous verbal communication skills in order to communicate with the patient and their relatives.
Flexibility to work in different shifts and for long hours.
Technological savvy in order to use computer applications for maintaining patient records, financial data, etc.
Capable of maintaining the confidentiality of the hospital’s essential data such as patient information, medical personnel details, etc.
Attentiveness to details to make sure the accuracy and appropriateness of the data entered in the database.

Medical Front Office Assistant Educational Requirements:

High school diploma or GED (required).
An associate’s degree or bachelor’s degree is an asset.
Previous work experience in a similar role is highly preferred.
Familiarity with basic medical terminology.
Proficiency with MS Office and database management systems.
Working knowledge of call forwarding systems.

Medical Front Office Assistant Cover Letter Example (Text Version)

Dear Mr./Ms.,

Being experienced and highly informed professional, I would like to submit my job application to become your next Medical Front Office Assistant. I am confident that my skills and qualifications would align with your criteria.

Following are my current key responsibility areas for your consideration:

Greet and welcome patients at the hospital.
Attend phone calls and respond to emails regarding inquiries.
Schedule appointments.
Comfort the patients waiting in the waiting area.
Maintain and update the patient database.
Ensure compliance of front office operations with the hospital’s policies and standards.
Carry out other tasks when needed.

During the experience of 2+ years, I have become well versed in communicating with visitors, managing calendars, document organization, and other tasks.

I would like to express my gratitude for your valuable attention and time. I have attached my resume to share an overview of my professional specifics and accomplishments to date. I would be pleased to serve my services at your reputed firm.

Best Regards,
[Your Name]