Customer Relations Supervisor Resume Samples

As a Customer Relations Supervisor, the person is tasked with the duty of overseeing, leading and training the company’s relations staff. The major duties seen on the Customer Relations Supervisor Resume are – investigating and solving product and service complaints; assessing the staff activities, strategizing and monitoring the day-to-day activities; assisting the staff with duties when required, handling escalated issues; training staff in areas of customer relations; managing cashier coverage and customer flow; monitoring and authenticating returns and exchanges; investigating and solving customer service complaints; and performing additional duties as needed.

The most sought-after skills for the post include the following – proficient knowledge of providing customer service, and standard office practices; deep understanding of standard office equipment, strong people skills; excellent phone etiquette; and available to work in shifts. Employers don’t expect beyond a high school diploma or GED.

Customer Relations Supervisor Resume example

Customer Relations Supervisor Resume

Objective : Experienced Professional with 13+ years of sales experience. Bilingual Versatile Mature Creative Entrusted with high levels of responsibility and confidentiality.

Skills : Proficient in Microsoft Office including Excel, Power.

Description :

    1. Supervised, coached and developed 50+ associates Coached 50+ associates on sales, average handle time and attendance Actively participated in.
    2. Responsible for 17 direct reports and 1 team lead Created and Facilitated Team Leader leadership training, working closely with Human Resources .
    3. Provide exceptional customer service and build rapport with customers Generate sales Merchandising POS (cash register operations) Maintain solid .
    4. Recruited, hired, trained, supervised, and evaluated performance of 16-23 CRRs to ensure achievement of company goals for customer.
    5. Received award for rookie of the month as well as recognition luncheons to celebrate the highest achievers on the sales floor.
    6. Resolved customer inquiries escalated by tier 1 agents and our fraud department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
AA In Communications


Sr. Customer Relations Supervisor Resume

Summary : To expand skills, training, and expertise within the field of higher education Relevant University Office of International Affairs.

Skills : Communications, Customer Relations, Leadership, Computer Literate, Computer Literate.

Description :

    1. Able to deal with irate or escalated customers, resolves problems, and satisfies customers.
    2. Provided mentoring to call center team on their professional development.
    3. Involved in Account Implementations Assisted in development of Customer Service and Order Entry processes Oversee the implementation of new order .
    4. Supervised up to 25 staff members for customer call center.
    5. Answered customer inquiries on a variety of topics from billing, installation and repair.
    6. Resolved customer service issues with Northwest Airlines customers through telephone, letter, and email correspondence.
    7. Recognized in the Star Tribune by a Northwest Airlines customer for my customer service skills.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Project Management


Jr. Customer Relations Supervisor Resume

Objective : Like to work for a company that will provide opportunities for advancement and will allow to use creativity and experience to improve efficiency within the business.

Skills : Word, Excel, Computer, Kronos Payroll, Bilingual, Bilingual.

Description :

    1. Handled escalated customer complaint calls by communicating clearly, professionally, and politely.
    2. Contacted Regional Circulation offices to resolve escalated newspaper delivery complaints.
    3. Processed and responded to customer letters and emails.
    4. Worked with accounting and Web Support to resolve customer inquiries regarding payments and technical issues.
    5. Responsible for utilizing service recovery tools along with superior customer service and technical skills to solve complex customer issues.
    6. Used Problem solving and analytical thinking to resolve complex quality of service issues and ensure product delivery.
    7. Hired and trained new employees for Revenue Retention; Managed and monitored team of 30 Developed and retained large client base through promotion of.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Customer Relations Supervisor III Resume

Summary : Proven record of managing fast-paced office operations as well as providing support services to physicians and other office personnel. Strong organizational and communication skills with the ability to manage multiple projects concurrently. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of efficiency and productivity.

Skills : SAP, Project Management.

Description :

    1. Supervised up to 25 associates in customer service call center, while providing input to department manager for performance discussions.
    2. Hired and trained associates.
    3. Motivated associates to maintain positive attitudes during difficult times of transition.
    4. Maintained starting and productivity that ensured daily goals were consistently achieved.
    5. Used Leadership, communication, analytical, interview and decision making skills.
    6. Completed projects and served as primary liaison between clients to improve communication,.
    7. Maintained detailed administrative procedural processes to improve accuracy and efficiency.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate

Customer Relations Supervisor II Resume

Summary : Results-oriented Customer Service Supervisor with a diverse background in management and customer service. Dedicating to providing excellent customer service and making operational and procedural improvements. Friendly with a can-do attitude and willingness to help at all times.

Skills : Excellent communication, Face-to-Face,

Description :

    1. Managed the activities of 20 team members in multiple locations.
    2. Monitored the daily activities of 2 customer support teams.
    3. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
    4. Owned team productivity metrics. Interviewed, hired and trained new quality customer service representatives.
    5. Provided detailed monthly departmental reports and updates to senior management.
    6. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Customer Relations Supervisor I Resume

Headline : Highly qualified Customer Relations Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Customer Relations, Microsoft Word, Microsoft Excel, Microsoft Outlook, CRM, Enterprise.

Description :

    1. Supervised Quality Assurance Associates and Telemarketing Assist Associates to ensure accuracy and consistency.
    2. Managed the development, coaching, and evaluations of all the Associates.
    3. Responsible for coordinating meetings with other sites to review call evaluations.
    4. Developed procedure to track and forward call evaluations daily to twenty-three Supervisors.
    5. Reviewed hiring plan to staff accordingly and managed the scheduling of time-off for associates.
    6. Utilized strong communication skills to keep employees informed of concerns and issues.
    7. Processed payroll for over 40 associates or more daily..
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Assistant Customer Relations Supervisor Resume

Summary : Seeking a position with an opportunity to learn and grow within a company while pursuing the enjoyment of as- sisting others and bettering the company as a whole.

Skills : Microsoft Office, Word, Excel, Customer Service.

Description :

    1. Provided and supervise staff members to achive great customers service to all who call, or walk thru the doors of our community.
    2. Managed delivery routes to increase operational efficiency Oversaw organizational efforts to maximize function Sales and Service Customer Care .
    3. Supervised Customer Relations team responsible for customer retention and cancellation of service.
    4. Coached team on finding viable solutions to retain customers through fact finding and offering solutions.
    5. Supervised daily customer service activities, productivity, and quality of work tasks.
    6. Worked closely with financial institutions regarding chargebacks, authorization/administrative holds, etc.
    7. Supervised daily customer service activities, productivity, and quality of work tasks.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Nursing

Associate Customer Relations Supervisor Resume

Objective : Served as Vice President of Public Relations for Toast Masters Chapter Outstanding Customer Service Award at Support.

Skills : Inventory Management, Supervisor, Customer Service.

Description :

    1. Provided leadership functions to assigned teams to include schedule adherence, productivity, phone monitoring, etc.
    2. Answered customer relation escalation calls and existing inbound calls from customers to process applications.
    3. Responded to inquiries and questions, handled complaints, and troubleshooting problems.
    4. Accurately worked and processed testimonials, cancellations, referrals in the bonus program, convenience card program, and reported for customer relations and quality monitoring.
    5. Managed the chat program for the company websites, developed leaders in the company.
    6. Maintained and processed emails and call in testimonials maintained and supervised recognition programs for company employees, monitored calls and chats for quality assurance.
    7. Accepted supervisor calls from customers, while maintaining a consistent 100% on my department metrics.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Customer Relations Supervisor/Manager Resume

Summary : Provide compassionate and quality nursing care to each patient across a mixed healthcare setting while remaining composed during the most critical events. Cognizant of importance of maintaining favorable patient satisfaction scores with results exceeding corporate expectations and HCAHPS results surpassing department standards.

Skills : Excellent Communication , Data Entry, Recruiting, Customer Relations, Supervisor.

Description :

    1. Solved unresolved customer issues.
    2. Provided accurate, specfic and timely performance feedback to customer service representatives.
    3. Investigated and resolves customer inqiries and compliants in an empathetic manner.
    4. Researched further information for incomplete documents Transmitted work eletroically to other other locations upons request.
    5. Received honors for having top team in call center for 5 consecutive months.
    6. Performed Account Specialist role while taking on additional responsibility to train and mentor a new Inside Sales Representative.
    7. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Criminal Justice

Customer Relations Supervisor Resume

Objective : Over 20 years of leadership experience with areas of focus on: Call center management and operations Mortgage servicing and collections Personal lines insurance sales and servicing Coaching, professional development and management of employees Research, development and facilitation of training programs Recruitment, interviewing, hiring practices and employee relations management.

Skills : Microsoft Suite/Office, Web Development, Computer Repair And Networking, Leadership.

Description :

    1. Supervised 20 member team handling inbound Customer Service calls.
    2. Provided technical training during company merger.
    3. Discovered successful creative solutions to handle escalated customer inquiries.
    4. Assisted in company merger transition from First Card Systems to First Systems.
    5. Recruited and hired customer service advisors for new call center.
    6. Assisted in Inbound Customer Service Call Center start-up.
    7. Trained support staff on software, systems definitions and office procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS