Customer Care Specialists work in a variety of industries, including retail, insurance, and banking. They spend the majority of their time answering questions and providing customer service over the phone.
The job outlook for this occupation is on the decline at 3% between 2019-2029. The median salary for Customer Care Specialists is $33,750 per year.
Dear [Hiring Manager’s Name],
I am writing to express my interest in the Customer Care Specialist position with [company name]. I feel that my experiences as a client services specialist have prepared me well for this role, and I would be thrilled to join your team.
For the previous five years, I have worked in a customer service capacity at a large retail company. During that time, I have received a number of awards for excellent customer service and was recently promoted to senior customer service representative within my division.
As a senior customer service representative, I am responsible for managing outstanding issues related to customer orders and helping our customers feel confident that their needs are being met. I have strong communication skills, both written and oral, and experience working with various computer programs including Microsoft Office Suite.
In addition to my professional experience, I hold a Bachelor’s degree in Business Administration from [university]. Your company is well-known in the community as an excellent employer, and I would be honored to help you continue to provide superior customer service as part of your team.
Thank you very much for your consideration. Please do not hesitate to contact me if you have any questions or need additional information.
Sincerely,
[Your Name]
Tips
The goal of your Customer Care Specialist cover letter is to effectively communicate the qualifications you have for the Customer Care Specialist position. You don’t need to reinvent the wheel, but you do need to make sure that you follow these tips:
- Be professional – Your cover letter should be written in a professional tone, with proper grammar and punctuation.
- Use your own voice – While you want to write in a professional voice, you also want to make sure that it sounds like you.
- Be authentic – The hiring manager wants to get a sense of who you are and what kind of person you are.
- Don’t try too hard – The point of writing a cover letter is simply giving them an idea about yourself so that they may choose whether or not they want to interview you for the job opening.
Once you’ve written a great cover letter, it’s time to start working on your resume. Refer our Customer Care Specialist Resume Sample for more tips on how to write your resume and accompany it with a strong cover letter.
