A Technical Training Manager has different roles based on the company and industry they work for, however, the primary objective of training the workers is the foremost task. Typical work activities associated with the role are listed on the Technical Training Manager Resume as – leading and managing the overall department, conducting individual and team skills gap analyses, developing technical training courses for all levels, coordinating product-related training, including presentations of new features, ensuring all new hires undergo basic technical training and are aware of security guidelines; and measuring improvements in employees’ performance.
To effectively train the workers, the training managers need the following core qualifications – experience in developing technical course content for both experts and novices; knowledge of web-based learning platforms and modern educational techniques; and the ability to explain technical terms using simple language. A degree in IT, Computer Science or a relevant field along with a certification in training is needed.
Objective : Experienced professional contributing skills, expertise and experience leadership, managing programs, people and processes and developing people through training, coaching and providing feedback. Accustomed to working with Fortune 500 companies in the presentation of programs critical to achieve customer service excellence.
Responsible for overseeing all necessary operational functions of an 18,000-sq.
Planned and recommended motivational programs for employees including yearly evaluation.
Maintained the technical flow of state of the art information provided by corporate, into yearly instructor training course load.
Organized training of computer systems for instructors.
Facilitated brainstorming sessions between the Chrysler Northeast Business Center offices and training personnel to accomplish corporate objectives.
Produced various presentations to dealership management, corporate & fleet departments for various training objectives.
Conducted planning meetings for schedule development and logistics of all training curriculum requirements.
Experience
2-5 Years
Level
Executive
Education
BS In Professional Studies
Technical Training Manager Resume
Summary : Over 15 years performing practical Instructional Systems Design (ISD), qualitative and quantitative analysis, project and program planning, execution and management, and quality control including risk analysis, mitigation planning, lifecycle planning, and management of work breakdown structure and performance management.
Skills : Microsoft Word, Communication Skills.
Description :
Performed proposal and requirements definition.
Established and maintained working relationships with prime vendor and client/stakeholders.
Monitored and maintained project schedule.
Created and validated quality project deliverables.
Developed and established quality processes for workflow, review cycles, status verification.
Conducted meetings with project teams.
Interviewed, hired and provided orientation for new employees.
Experience
10+ Years
Level
Senior
Education
Master Of Science
Technical Training Manager Resume
Summary : An outstanding training and management professional with over 30 years' experience, who excels at understanding business needs and developing training programs to ensure success. Technical and Sales training experience includes business process automation, Service Oriented Architecture, web services, imaging technologies, call center operations, quality assurance testing and evaluation, hardware/software system support and installation.
Skills : Captivate, Microsoft Office Suite.
Description :
Managed and directly supervised all aspects of Canon Information & Imaging Solution's (CIIS) Technical Training.
Solutions focused on complex, enterprise level business process automation solutions.
Partnered with Professional Services, Customer Support, Engineering, Sales, Marketing and Product Management departments to identify training and curriculum development needs.
Designed, developed and delivered training to CIIS customers and strtegic partners of all levels of expertise ranging from novice through experienced application developers.
Trained incumbent employees and new hires of various skill levels and expertise to improve performance and work effectively on CIIS applications and projects.
Recruited, evaluated and hired all CIIS training personnel.
Implemented Learning Management process to schedule and deliver training to customers and strategic partners at customer locations throughout the US and at various Canon facilities.
Experience
10+ Years
Level
Senior
Education
Diploma
Technical Training Manager Resume
Objective : Testing experience in an Agile Scrum Environment and RDN Environment. Creation of testing methodologies, including test cases, plans, runs, and reports. Experience with Performance, Integration, System, Sanity, Smoke, and Regression testing Experience with bug documentation, submission and follow up Experience with production, application, and system support/troubleshooting.
Skills : Microsoft Certified Trainer, Technical Field Engineer.
Description :
Planned and deployed technical training strategy for internal Escalation Technical Support team (3rd tier), OEM partners, and remote call center staff (1st and 2nd tier).
Developed standards and processes through use case scenarios to enhance product knowledge, increase market share, and improve service delivery.
Monitored AVS Forum for customer feedback, and draft appropriate replies.
Consulted with department team leads regarding product enhancements and process improvement.
Tested and maintained records of training completion.
Represented client (Comcast) to New Jersey local media focusing attention on ReplayTV field test with AT&T Digital Cable.
Served as Member of Emergency Response Team.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Technical Training Manager Resume
Headline : Devising and implementing a deliberate internal technical knowledge management strategy for the revenue organization to ensure that accurate and updated information is easily and readily accessible at the point of need.
Skills : Microsoft Office, JIRA, Bugzilla, Agile, Confluence, Sharepoint, Video Editing, Video Production, Linux, XML, Mac OS X, Testing, HP Quality Center, Trail, Zendesk.
Description :
Operationalized an internal customer-facing technical education program.
Developed and nurtured relationships with student intake and recruiting sources.
Directly managed groups of learners during their six-month technical learning program (up to 40 direct reports).
Analyzed success metrics and completion criteria for program and learner trends.
Tracked milestones and progress through program scorecards for academic and post academic.
Ensured SME engagement per program requirements.
Partnered with learning strategy team to preserve consistent program experience for all learners globally through defined curriculum, milestones, and interactions.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Technical Training Manager Resume
Headline : Technical Training Manager with 3 years of experience in acting as a liaison between revenue enablement, product operations, technical implementation, technical success, technical support, global business solutions, and escalation engineering teams,Partnering with product ops team, client experience leadership, and revenue enablement to improve and produce client-facing technical documentation.
Skills : Word, Organizational Skills.
Description :
Installed and operated various communications equipment.
Installed and operated various computer equipment.
Installed and operated wire equipment.
Trained Marines in all things communications-related.
Instructed Marines in the best practices for radio communication.
Managed 60 Marines in a technical field environment.
Managed maintenance of all communications equipment.
Experience
5-7 Years
Level
Executive
Education
GED
Technical Training Manager Resume
Summary : Instructional Designer, Developer, and Trainer with extensive knowledge of various applications and delivering large-scale implementations, including Guidewire ClaimCenter, Clarizen, proprietary applications, and special projects. Demonstrated success designing, developing, and delivering training solutions using Storyline, Captivate, and Lync Meeting.
Skills : Microsoft Office, Public Speaking, Training Delivery, Training & Development, Office Management.
Description :
Provided training required by Systems and Operations staff in Rochester and New York City, delivered by classroom, self-study, and computer-based training.
Managed a library of technical and non-technical courses for Rochester staff.
Conducted professional needs assessments for staff and acquired courses to meet those needs.
Delivered training in Rochester, Syracuse, NYC, Baltimore, Tampa, St.
Wrote a stress management course that had a profoundly positive and life-changing impact on many lives.
Wrote a monthly training newsletter.
Set up and maintained a communications network.
Experience
10+ Years
Level
Senior
Education
G.E.D
Technical Training Manager Resume
Summary : An enthusiastic and dedicated professional with extensive over 25 years plus experience and knowledge across all areas of human resources development and competency systems. An exceptional leader who is able to develop and motivate others to achieve targets; demonstrates a strong ability to manage training and development issues. A proactive individual with a logical approach to challenges, perform effectively even within a highly pressurized working environment.
Skills : Competency Systems, Assessment And Verification, Training Needs, Training Management, Training Quality Manuals, Competency Profiles, And Training Manuals.
Description :
Managed the activity of the department through efficient work procedures and delegation as appropriate.
Handled all issues and concerns of staff as per the NOC policy and procedures.
Coordinated with NOC and other companies in related issues as appropriate.
Coordinated staff development through in-house or outsourced training Monitoring and controlling work compliance in all areas, including Manpower, effective planning, new staff training and development, organization, and time management.
Supported management and employees to help create their own successful and productive team attitude and become effective team personal.
Reviewed and evaluated the work procedures are up to date and covers enough to carry out the job in a safe and effective manner and update the same when seen it is necessary.
Well-versed with material management and effective utilization further with material reservations.
Experience
10+ Years
Level
Senior
Education
GED
Technical Training Manager Resume
Summary : A very proficient All Source Intelligence Analyst. Held a TS/SCI clearance. A TRADOC certified Senior Instructor with 13 years of military intelligence background and I offer experience from a tactical and strategic standpoint both deployed and in a garrison environment. Accustomed to working with short time suspense and no supervision in both a hostile and office environment.
Served as an embedded senior intelligence analyst/trainer for three Brigade Combat Teams ( Airborne Infantry, Armor, and Mechanized Infantry).
Supported an additional 30 plus maneuver battalions and intelligence sections.
Deployed to support units in Afghanistan and Kosovo as well as CONUS units in Arizona, Alaska, Mississippi, Pennsylvania, and Texas.
Responsible for creating, revising, implementing, and executing all DCGS-A.
Created and executed conventional intelligence training in units only familiar with COIN (Counterinsurgency) operations.
Mentored commissioned officers, warrant officers, NCOs, and lower enlisted Soldiers.
Used Training Development Formal Instruction Small Group Instruction Effective Communication POI Creation Lesson Plan Evaluation Creating/Submitting Expense Reports Creating/Submitting Weekly Activity Reports Constant Customer Service/Interaction.
Experience
10+ Years
Level
Senior
Education
GED
Technical Training Manager Resume
Summary : Twenty plus years of diversified and progressive instructional design, development, deployment, and evaluation for adult learners. Extensive management experience, including excellent team building, employee motivation, coaching, and change management. Additionally solid in writing, design, product management, and organization skills.
Skills : Microsoft Office, Management Skills, Customer Service, Customer Service.
Description :
Built the complete Robotics Technical Training program from the ground up.
Responsible for instructional design, content development, and delivery of all technical training modules, including train-the-trainer sessions.
Defined training requirements, gaps, and special needs and improved materials based on evaluations.
Managed seven facilitators and instructional designers and the Technical Learning Center, including equipment maintenance and acquisition.
Trained all technical modules to Field Service Engineers, Installation Engineers, Technical Support Engineers, and Call Center Technicians.
Modules included Installation, Basics of Robotics, In-depth Components training, and Removal and Installation of Subassemblies.
Managed appraisers continuing education requirements and sent documentation to the appropriate state once continuing education was complete.
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