Monitoring Specialist Resume Samples

A Monitoring Specialist is responsible for supporting IT operations teams with effective monitoring and event management solutions. The main roles and responsibilities associated with the post are listed on the Monitoring Specialist Resume as – implementing efficient event management processes and automation, configuring and maintaining central monitoring platforms, performing daily health checks and breaking/fixing support on monitoring platforms, managing new technology integrations into monitoring systems, providing event logging and historical repositories to aid in the investigation and prevention of incidents, problems, and service quality issues; recommending the establishment or modification of current policies and standards where applicable, and carrying out all other related tasks.

Those seeking to work in this capacity, require the following skills and abilities – good knowledge of infrastructure protocols to gather element-level event data, good knowledge of open source monitoring technologies like time-series DBs, proficiency with data lifecycles and aggregations, and reporting; good understanding of network performance monitoring, application performance management; and IT Operations analytics; and hands-on experience with continuous integration tools. A degree is commonplace among job applicants.

Monitoring Specialist Resume example

Monitoring Specialist Resume

Objective : To obtain a position within a professional organization; where my skills and experience will contribute to the companies goals and vision. Experienced fast food crew member, Friendly and Hard working. Dedicated to customer service, Safety and cleanliness. Familiar with cash and food handling procedures, as well as Clerical office duties. Reliable team worker. Professional appearance. Engaging personality. Fast and efficient service worker.

Skills : Customer Service, Languages-Spanish.

Description :

    1. Monitored emergency alarm signals including, but not limited to fire, burglary, home security and medical.
    2. Communicated with subscribers for emergency and non-emergency situations.
    3. Interacted with clients to relay information and collect data.
    4. Utilized monitoring system to update accounts and document activity.
    5. Operated multiple programs for various customer accounts Dispatch emergency services as necessary (police, fire, EMS) when necessary.
    6. Outstanded customer service.
    7. Used Ability to communicate clearly and professionally, both verbally and in writing.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate Degree In Criminal Justice


Monitoring Specialist Resume

Objective : To obtain a job within the customer service field that will challenge me and allow me to use my education, skills, and past experiences in a way that is mutually beneficial to both myself and my employer that will allow for future growth and advancement, Monitor participants' compliance with curfews or call schedules by correctly interpreting system messages Responsible for working current monitoring.

Skills : Word, Excel And Power Point, Typing 45-50+wpm.

Description :

    1. Monitored Security Alarm system's for businesses, Schools & residents.
    2. Dispatched Fire & Rescue, Police or Security Guards.
    3. Called residents & business owner's to inform & answer call's (20-50 per day) give information, transfer call's to correct department, update account information, & type 35-50 wpm.
    4. Responded to & updated request by email.
    5. Attended weekly meetings & training.
    6. Helped with training new recruit's.
    7. Answered call's 20-50 per 8 hr days.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma In Basic Knowledge


Monitoring Specialist Resume

Summary : A disciplined and hard-working individual who is always looking to improve my performance. Though most of my professional training is in music, I am a quick learner and am capable of quickly adapting to new situations. I working well in groups as well as on my own, and always have the company's best interests in mind.

Skills : Customer Service , Microsoft Word, Excel, Accounts.

Description :

    1. Interpreted coded audible or visible signals received on alarm signal board from subscriber's premises that indicate opening and closing of protected premises, unlawful intrusions, or fire, etc.
    2. Dispatched to the proper public safety agency when necessary after receiving an alarm.
    3. Insured that complete and accurate information is entered in the console log as well as on Dispatch and Incident Reports.
    4. Answered the phone promptly and courteously by limiting the response to three rings and assisting the customer immediately with any help they may require.
    5. Completed a service ticket when a system is malfunctioning and ensures that all pertinent information is entered accurately.
    6. Maintained the operator log with all the necessary information that occurs during the shift.
    7. Prepared daily alarm activity and subscriber service reports in a timely manner and runs end of shift reports to ensure that the next shift is properly informed of possible problems.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Criminal Investigations

Monitoring Specialist Resume

Headline : Monitoring Specialist with 7 years of experience in Interacting with clients and patients Facilitate orders for monitors and supplies Interpret and evaluate ECG for notification. Monitoring security systems while protecting customer's life and property, answering incoming calls, and making outbound calls. Using Quick learner, multi-tasking, customer service, working in a fast paced environment, and typing.

Skills : Customer Service , Microsoft Word, Excel, Billing.

Description :

    1. Performed additional duties as directed or assigned.
    2. Learned & attained information.
    3. Worked along side others in a fast-faced, growth-oriented, and high-volume office environment.
    4. Quickly learned new skills, systems, processes, and procedures.
    5. Monitored residential and commercial security systems for intrusions via audio, motion, and visual alerts Dispatched police and/or fire departments .
    6. Provided excellent customer service to internal & external customers, Dispatch fire, medical and police calls for both commercial & residential.
    7. Monitored Home, Life and Property of individuals and/or businesses Assisted supervisors in Day to Day operations Troubleshooting problems with alarms .
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      Associates In Criminal Investigations

      Monitoring Specialist Resume

      Summary : Experienced as a Colon Hydro Therapist Assistant and a Monitoring Specialist allowed me the opportunity to gain experience in the Healthcare Industry and how to be an effective leader. In addition, I have at least one year experience in the Mortgage Industry where being and Office Manager taught me to be more independent and organized.

      Skills : Cash Register Microsoft Word Microsoft PowerPoint Microsoft Excel Customer Relations Math Data Entry Organization Speech.

      Description :

        1. Provided excellent customer service.
        2. Performed urinalysis for 20 to 30 clients twice a week.
        3. Monitored clients.
        4. Maintained inventory.
        5. Answered phones.
        6. Contacted person for UPS and Millennium Laboratory
        7. Provided follow-up on alarm or system malfunctions to service dispatch & designated branch.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      Diploma

      Monitoring Specialist Resume

      Objective : To obtain a full-time or part-time Monitoring Specialist position in your corporation/company to further my work experience, & Reviewing documentation for adverse patient events Monitoring and scoring customer service calls for large pharmaceutical company Clinical resource, Monitoring alarm systems, following specific instructions from thousands of customers, call center experience, Skills Used Attention to detail.

      Skills : Proficient In Word, Proficient In Works, Proficient In Excel.

      Description :

        1. Made outgoing calls and took incoming calls.
        2. Helped customers troubleshoot their security system.
        3. Dispatched law enforcement when action called for it or any suspicious activity going on.
        4. Noted accounts on any activity made such as changes to account.
        5. Helped customers on any issues that needed to be solved.
        6. Entered customer concern forms.
        7. Caught some buglers, was able to help train new hires and get shadowed, got to work on my communication skills Skills Used Communication, computer, customer service.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      GED

      Monitoring Specialist Resume

      Summary : An organized, hardworking, energetic, multi-tasking, troubleshooter, team player. A Customer Relations Representative who works well under pressure to effectively meet deadlines. Possess quick learning, excellent interpersonal communication, and result-oriented individual. Skills: Typing 30- 45-wpm utilizing MS WordPerfect, Excel, Oracle, Access, MS Office Suite, Salesforce, Outlook, Customer Service office procedures, Call Center Customer Service, Receptionist, Data Entry, Customer relations, heavy telephone communications, and very little PowerPoint.

      Skills : Microsoft, Type 45 Wpm, Customer Service.

      Description :

        1. Monitored alarms for homes, businesses and people (Life Station).
        2. Based upon the customer's response, I have to arm or disarm their alarms.
        3. Used Data entry, outlook and Mastermind.
        4. Responsible for the sales of fetal monitors and Ultrasound Imaging Equipment.
        5. Helped with feeding and diaper changing.
        6. Monitored fire, burglary, home security, and medical emergency alarms Dispatch emergency services including fire, police, and EMS as necessary.
        7. Monitored Intensive Supervised Release, level 3 sex offenders, DWI, and Pre-trial clients by reporting out of schedule compliance, failure to.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      GED

      Monitoring Specialist Resume

      Summary : Monitoring Specialist who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, & Completing employment records & references available on request, Counseling and referring offenders to specialized treatment services at guidance clinics, mental health clinics, and related organizations, recorded.

      Skills : Microsoft Office, Monitoring, Recording.

      Description :

        1. Dispatched authorities for all of the us and Puerto Rico as needed.
        2. Able to multiple task efficiently and at a high pace.
        3. Helped train new employees.
        4. Worked under intense and stressful situations Accomplishments Highest producer out of entire call center.
        5. Processed alarms and call stats for 2 employees Skills Used Typing reporting information by verbal communication by phone, also TTY for hearing impaired.
        6. Monitored EKG on the heart floor.
        7. Reported any changes to the medical staff.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      MA

      Monitoring Specialist Resume

      Objective : Highly qualified Monitoring Specialist with experience in the industry. Enjoying creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself, & Monitoring of Residential, Commercial and Government alarm systems, contact the clients and/or dispatch the appropriate emergency services.

      Skills : Police Dispatch, Customer Service, Computer, 50wpm.

      Description :

        1. Responded to alarm signals.
        2. Verified customers security code, dispatch police and or fire department when necessary.
        3. Typed 35+ wpm Accomplishments Learned to multi task, increased my typing skills and overall became one of the top ranked in and outbound call taker with 85+% accuracy and proficiency Skills Used Microsoft, typing 35+words per min.
        4. Attended City and Circuit Courts to sign Defendants to Court Referral Program.
        5. Monitored Defendants to ensure they are compliant with court orders.
        6. Conducted random drug screens.
        7. Provided follow-up on alarm or system malfunctions to service dispatch & designated branch.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      GED

      Monitoring Specialist Resume

      Summary : To obtain a Monitoring Specialist is Serving as the responsible party for several reports daily, ensuring both accuracy and timeliness for various internal and external (often) government stakeholders; Using data systems, reduce where possible inefficiencies and duplicate data entry between federal UAC Portal and Vision link.

      Skills : Typing: 70 Wpm, Microsoft Word.

      Description :

        1. Monitored Security Alarms.
        2. Called customers and verify false alarms, enter information in the computer based in customers response, dispatching authorities when alarms cant be verified.
        3. Placed notes accounts requested by customers, Accomplishments The impact that I have at Vivint is becoming a stronger customer service representative, My typing skills have increased.
        4. Learned more about computer micro soft, data entry etc.
        5. Used Typing skills, Listening skill, Attentiveness, Following instructions, Patience when dealing will unhappy customers, problem solving skill for situations where I may need my supervisor but they are not available at that moment.
        6. Monitored Adult Foster Care Homes for adherence to licensing regulations and the mental Health code.
        7. Provided assurance of health/safety issues, environmental, recipient rights, medication, emergency procedures, staff training, and staff ratio compliance.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      Diploma