IT Help Desk Support Cover Letter Examples

What to Include in a IT Help Desk Support Cover Letter?

Roles And Responsibilities

A number of the core job duties of an IT Help Desk Support are mentioned below:

Answer phone calls and emails.
Understand the technical issues and devise ways to troubleshoot them.
Log every essential detail of the conversation held with the clients.
Suggest suitable actions to the customers.
Monitor the overall functioning of the help desk system.
Maintain compliance with the company’s standards and norms.
Participate in the training sessions to gain an in-depth understanding of the latest technological developments.
Guide and train the new hires.

Education & Skills

IT Help Desk Support Skills:

Team worker to provide assistance to the colleagues in resolving major incidents.
The excellent problem-solving approach in order to devise effective strategies for customers’ issues.
Stay up-to-date with the current technological and software developments.
Capable of calmly and patiently dealing with difficult clients.
Outstanding communication skills to comprehend and respond to customer inquiries and complaints.
Ability to cope with the dynamic business environment.

IT Help Desk Support Educational Requirements:

Bachelor’s degree in computer engineering or a closely related stream.
Proficiency with computer software and hardware.
Prior experience in the help desk sector is a benefit.
Working knowledge of call tracking systems.
Solid knowledge of effective customer service practices.
Familiar with remote access techniques.

IT Help Desk Support Cover Letter Example (Text Version)

Dear Mr./Ms.,

Upon reviewing your job advertisement announced in the ‘Career’ section of ABC newspaper, I felt compelled to submit my resume for the same. I am serving as the first point of contact for the customer seeking assistance for IT-related issues.

With my 3+ years of experience offering support in the IT domain, I am great at remote troubleshooting and providing quick solutions to customer IT issues. Please pay a quick glance at my day-to-day job responsibilities to gauge my role suitability:

Address the technical issues faced by the clients.
Diagnose and resolve software-related issues.
Log all the activities in the ticketing system.
Escalate urgent issues to the senior executives.
Follow up with the customers on a regular basis.

I was a top-scorer in my Bachelor’s degree. My extensive technical expertise and superior phone & email etiquettes help to understand the customer’s issue and communicate the resolution. I am a customer-oriented professional with an excellent problem-solving attitude. Thus, I am confident that I can significantly benefit your firm as an IT Help Desk Support Technician.

Thank you for reviewing my candidacy. My attached resume will share more information about my educational qualifications and professional history. Please grant me an opportunity to prove my expertise that can immensely exceed your expectations.

Best Regards,
[Your Name]

Tips

Your cover letter should outline your technical academic background, excellent written and verbal communication, and outstanding listening and problem-solving skills to gain the attention of the prospective employer.

Learn to build a professional resume with the guidance of our expert-written IT Help Desk Support Resume Sample.