IT Helpdesk Technician Resume Samples

An IT Helpdesk Technician is the first point of contact for customers having issues with their desktop or computer network. Major duties and responsibilities listed on the IT Helpdesk Technician Resume include the following – providing assistance over the phone and troubleshooting various computer software or network issues; formatting and installing desktop and laptop applications and networking systems; handling network connectivity issues for local and remote devices; coordinating with vendors to solve issues; and troubleshooting domains.

Those interested in this job role should highlight the resume such skills as – working knowledge of office automation products, familiarity with computer peripherals; knowledge of network security practices and anti-virus programs; multitasking skills, and hands-on experience with various operating systems. A Computer Science engineering degree is commonplace among job applicants. However, certain companies also hire those with high school diplomas and prior IT work experience.

IT Helpdesk Technician Resume example

IT Helpdesk Technician Resume

Headline : Highly qualified IT Helpdesk Technician with experience in the industry. Creative problem solving and getting exposure on multiple projects, and the collaborative environment on which your company prides itself.

Skills : Customer service, Multitasking, Computer, Inventory management, Initiative, Working under pressure, Teamwork.

Description :

    1. Create new users in Active Directory and email in Exchange.
    2. Add new users for IQMS and reset passwords when needed.
    3. Setup VPN connection and Remote Desktop for user's laptops including Macs.
    4. Setup exchange email on iPhone/Android phones and update those devices when necessary.
    5. Use the Spice Works ticket system to log all issues with hardware, software, wireless connections or migration.
    6. Troubleshoot Cat6 cabling for network and phone connectivity, run new data lines and terminate ends if needed.
    7. Take greenshots of user custom applications, printers, and scanners for migration.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate


Sr. IT Helpdesk Technician Resume

Summary : IT professional with customer support experience in PC and Windows environments. Experience in enterprise, administrative, and classroom environments. Focused on quality and reliability of service through the application of Information Technology concepts and practices.

Skills : Customer Service, Computer .

Description :

    1. Provide helpdesk support and resolve problems to the end user's satisfaction.
    2. Monitor and respond quickly and effectively to requests received through the IT helpdesk.
    3. Monitor the service desk for tickets assigned to the queue and process first-in first-out based on priority.
    4. Modify configurations, utilities, software default settings, etc.
    5. Utilize and maintain the helpdesk tracking software.
    6. Track and document department policies and procedures.
    7. Follow procedures regarding new and terminated employees.
    8. Ensure each workstation has a computer, monitor/s, keyboard, mouse, hard drive, and any additional specialized equipment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology


Jr. IT Helpdesk Technician Resume

Objective : Hard working and detail oriented with a focus in simplifying large or complex bodies of information, and communicating the information to others. Create, route, escalate and maintain tickets in companys ticketing system.

Skills : HTML 5, CSS3, Javascript.

Description :

    1. Provided desktop support for 20+ on-site local small business users, and 120+ local users.
    2. Provided remote assistance via RDP, VPN, Windows Remote Assistance and Team Viewer tools to remotely assist 100+ users.
    3. Manage VPN client access Consistently average 10+ tickets a day with the phone, email and remote assistance tools.
    4. Manage IT assets - Purchasing, Replacement, Maintenance.
    5. Manage Tape Backup rotation Main point of contact for break/fix and issue resolution Provide on-call support.
    6. Managed computer and user accounts via active directory.
    7. Received and setup new desktop/laptop PC's to corporate specifications.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
IT

IT Helpdesk Technician III Resume

Objective : Seeking an opportunity to work for an organization that maintains strong values and a challenging, fast-paced work environment. Contribute expertise in business administration and management (including critical analysis and high stake decision-making), local marketing communications, customer service, and basic technology.

Skills : Microsoft Office 2013, Microsoft 2003, Windows Xp, Windows 7, Windows 10.

Description :

    1. Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and/or equipment errors and coach users in correcting reported problems.
    2. Inform and train users in equipment/software operation; analyze and make recommendations on response time, training design, user support needs or customer satisfaction.
    3. Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.
    4. Provide technical support for Windows Mobile 6 & 6.5, Apple iOS and Android cellular phones along with iOS iPads.
    5. Install, upgrade and support Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 and Apple OS laptops/workstations.
    6. Purchase and maintain hardware including Servers, Workstations, Laptops, IP Phones, Cellular Phones, Switches Coordinate equipment deliveries, software licensing compliance and inventory/asset control.
    7. Researching and planning proper hardware for new business projects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA In History

IT Helpdesk Technician II Resume

Headline : Goal oriented with a strong drive to learn and succeed. Able to thrive in a fast paced and dynamic work environment. Keen attention to details while performing multiple tasks.

Skills : Management, Active Directory, Network Administration.

Description :

    1. Prepare, organize logistics and plan strategy for on-site roll out projects to save time.
    2. Maintain record and control hardware inventory reducing the budget cost.
    3. Prepared product audit checklist and audit plan for company assets and procedures.
    4. Report, monitor and review weekly inventory adjustments to IS VP/Director.
    5. Prepare and document problem resolutions of current applications for easy tracking and audit trail.
    6. Conceptualize and document resolutions to current business web applications running on all platforms and browser versions.
    7. Coordinate, schedule and provide training materials to field technicians and service managers.
    8. Implementation and ad hoc training of new applications use in various internal processes and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master Of Science

IT Helpdesk Technician I Resume

Objective : Experience includes leadership and managerial roles within a highly dynamic environment. Highly analytical with a penchant for technology and software.

Skills : Ms Word, Ms Excel, Ms Office Suite, Ms Access, Internet, Management, Project Coordination.

Description :

    1. Provide technical support for all residential and business customers in a professional and efficient manner.
    2. Including all aspects of telecommunication products offered for both DOCSIS and Fiber Optic customers.
    3. Troubleshoot both companywide and customer-related issues relating to cable, internet, phone, email, and alarm systems provided by the company.
    4. Analyze company-wide networking and video monitoring systems to ensure optimum service provided to subscribers through customized software and manual trace deduction methods.
    5. Maintain a professional relationship with residential and business customers through expedient support and ensuring resolution of problems by immediate follow-up reports.
    6. Monitor and maintain ticket queues to ensure all communication is notated for both company and customers in order to provide a detailed timeline and catalog of new and ongoing issues.
    7. Provide support for all hardware and software related issues for the company and customer-owned technology, e.g.
    8. Repair computer hardware and software for company and customers that are encountered through both remote and on-site support.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Lead IT Helpdesk Technician Resume

Headline : Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.

Skills : Data Entry, Databases, Management, Analytics.

Description :

    1. Provide technical support for all residential and business customers in a professional and efficient manner.
    2. Including all aspects of telecommunication products offered for both DOCSIS and Fiber Optic customers.
    3. Troubleshoot both companywide and customer-related issues relating to cable, internet, phone, email, and alarm systems provided by the company.
    4. Analyze company-wide networking and video monitoring systems to ensure optimum service provided to subscribers through customized software and manual trace deduction methods.
    5. Maintain a professional relationship with residential and business customers through expedient support and ensuring resolution of problems by immediate follow-up reports.
    6. Monitor and maintain ticket queues to ensure all communication is notated for both company and customers in order to provide a detailed timeline and catalog of new and ongoing issues.
    7. Provide support for all hardware and software related issues for the company and customer-owned technology.
    8. Repair computer hardware and software for companies and customers that are encountered through both remote and on-site support.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

IT Helpdesk Technician/Analyst Resume

Objective : Dedicated, hard-working professional currently looking to utilize skills, together with previous marketing and IT experience, to secure a job in an environment where can develop professional relationships and grow with the company.

Skills : Microsoft Office Suite, Interpersonal.

Description :

    1. Provide technical phone support and problem resolution for Simplot technology with a high degree of expertise and customer service.
    2. Provide technical and network administration on various enterprise systems and software.
    3. Participate in technical project teams to enhance the quality, effectiveness, and efficiency of technical support.
    4. Create and maintain technical support documentation.
    5. Maintain current knowledge of technology.
    6. Assess problems/resolutions to determine where improvements can be made or trends identified through recording problems and resolutions.
    7. Participate in defining and documenting processes and procedures to follow at the Service Desk to provide phenomenal customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Associate IT Helpdesk Technician Resume

Headline : IT professional with over 9 years progressively challenging experience and managerial responsibility. Broad knowledge of hardware, software, and networking technologies to provide a powerful combination of analysis, implementation, and support. Experience in system and network administration, hardware evaluation, project management, systems and network security, incident analysis, and recovery.

Skills : Microsoft Office, VPN, Active Directory, Office 365, Cell Phone Support, Hardware Support, Software Support, Remote Support, Printer Support, Microsoft Exchange.

Description :

    1. Provided prompt initial response to all assigned service requests/incidents while managing customer expectations.
    2. Used remote assistant tools, knowledge base, and other tools available to diagnose and repair customer issues within the allotted time limits.
    3. Used Remedy ticket tracking system to create, assign, and modify customer tickets to the proper department.
    4. Adhere to customer SLA's for response and resolution times.
    5. Assist fellow technicians with troubleshooting and desktop needs.
    6. Effectively used Active Directory to perform password resets, unlock customer accounts, create, delete, and disable user accounts to over 2,000 users.
    7. Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications.
    8. Assist customers with Airwatch account troubleshooting, activation and removal.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Systems

IT Helpdesk Technician Resume

Headline : Looking to leverage an extensive background in leadership skills, attention to detail, and customer service in an IT architectural and management role with an organization that rewards hard work, results, and success.

Skills : Graphic Design, Desktop Troubleshooting, Programing In HTML, XHTML, ASP.NET,.

Description :

    1. Troubleshoot system and computer issues globally for customers ranging from minor password resets to system problems.
    2. Supply support to customers via the ticket system to route or resolve issues in a timely fashion.
    3. Create user accounts for employees and external clients, using Microsoft Exchange Server 2003, and 2008.
    4. Provide phone support to technicians in the field.
    5. Able to work independently, or with fellow team members to resolve or inform the correct IT group, of any computer, account, and system issues.
    6. Apply the remote access feature of Microsoft Office Communicator LiveMeeting, and other remote tools, to access customer computer systems to provide extra support.
    7. Working Knowledge of Active Directory, Service Desk, JDE systems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology