Senior Sales Manager Resume Samples

Description :

1. Pre-Opening and Opening of the hotel Responsible for prospecting, qualifying, soliciting and closing on new business, maintaining account profiles and growing market share in both group and transient sectors through an extensive proactive sales effort and building relationships with key accounts.
2. Compile comprehensive market analysis and research leading to adapting a clearly defined sales strategy, identifying, qualifying and closing sales leads.
3. Create and implement a 'pro-active' sales plan for the hotel in conjunction with the overall commercial business plan and update monthly Worked closely with relevant departments to identify existing and potential customers in order to generate a continuous flow of prospects from which to source new clients Re-negotiate yearly corporate rate agreements with emphasis on rate maximization.
4. Maximize hotel's group room revenue target on a monthly, quarterly and annual basis consistently achieving hotel revenue goals.
5. Develop group accounts by enhancing relationships with key corporate, diplomatic and association accounts.
6. Advise Director of Marketing and Sales on all matters relating to group sales and created thorough communication channels among departments.
7. Responsible for 12 face to face meetings per week whilst ensuring all leads from daily arrival's list, registration cards and other relevant lead sources such as regret and denied business are solicited.

Experience

0-2 Years

Level

Entry Level

Education

MSc In Health Psychology

Description :

1. Spearheaded a team of top performing associates, generating sales growth and impeccable customer care.
2. Ensured superior performance through first-rate training, major events, and continually fine-tuning the customer experience.
3. Developed floor plans, optimizing available space to maximize usage and impact profits.
4. Leveraged tactical buying and sales-drive techniques to expand merchandise and strengthen revenue.
5. Key Contributions: Conducted a thorough analysis of the Columbia outerwear line to highlight the potential to acquire North Face in the market at a volume of 6.0 million while increasing sales across the District.
6. Partnered with the Store Manager to create the "Winning Together Action Plan, designed to boost morale by recognizing and sharpening performance levels and leadership skills of Associate, yielding YE Engagement scores of 71% versus 62% and Participation of 75% versus 43%.
7. Guided the Customer Service Committee for two years, successfully attaining corporate goals of 63% versus the JCP goal of 63% for Courteous/Respect, 42% versus the JCP goal of 45% for Availability of Assistance, and 60% versus the JCP goal of 62% for Overall Satisfaction.
8. Earned the trust of senior management and a reputation as a team player, driving high store performance through strategic project planning, communications, and cross-functional collaboration with supervisors and the visual team.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Arts

Description :

1. Represent the hotel, services and facilities to prospective clients and customers in the hotel, while delivering exceptional customer service.
2. Responsible for Group Sales market; negotiate rates, issue contracts, create files, process bookings and send appropriate follow up correspondence to clients.
3. Responsible for the overseeing the coordination of group requirements with all operational departments within the hotel.
4. Serviced definite bookings including processing rooming lists, collecting money, processing credit applications, creating and distributing resumes and appropriate follow- up correspondence with clients and other hotel departments.
5. Oversaw the development of resumes which contain all relevant information about the groups.
6. Re-solicit groups Scheduled sales calls with existing and prospective clients.
7. Participate in weekly Revenue Management and Operations Meetings Responsible for the Business Travel Sales market; respond to corporate and local negotiated rate inquiries.
8. Serve as the primary contact for the assigned account roster, keeping hotel representatives informed about assigned accounts and negotiated rates.

Experience

2-5 Years

Level

Junior

Education

Sociology

Description :

1. Builds business by identifying and selling prospects; maintaining relationships with clients.
2. Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
3. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
4. Sells products by establishing contact and developing relationships with prospects; recommending solutions.
5. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
6. Prepares reports by collecting, analyzing, and summarizing information.
7. Maintains quality service by establishing and enforcing organization standards.
8. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Experience

2-5 Years

Level

Junior

Education

MBA In Business

Description :

1. Build and cultivate relationships with new and existing customers so that assigned revenue goals and customer expectations are met and exceeded.
2. Solicit new and existing accounts to maximum weekday guest room occupancy.
3. Proactively generate group/meeting leads for my property.
4. Meet goals on converting leads to definite status meeting monthly productivity requirements.
5. Work closely with key contacts for corporate accounts (to include key contacts at travel agencies) maintaining and strengthen relationship to earn their commitment to be preferred status in their meeting and travel programs.
6. Solicit new and existing business for meetings and events for various clients to include the planning and execution of the event.
7. Schedule logistics of the meeting to include food and beverage, any audio visual or transportation needs while staying within the client's budget.
8. Create and maintain a comprehensive account plan for each account, which includes strategies and actions to grow revenue and market share building client commitment to the hotel.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Direct call center operations as a liaison between clients, supervisors, and call center employees.
2. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
3. Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
4. Conduct group training sessions on financial products and services.
5. Develop sales techniques of each customer service representative to drive revenue growth Coordinate the interviewing, hiring and training of over 500 customer service representatives.
6. Monitor interaction between staff and callers to ensure quality assurance standards.
7. Review call center statistics to measure staff performance and the need for improvement.
8. Develop next-generation talent through consistent coaching and mentorship.

Experience

10+ Years

Level

Senior

Education

Certification

Description :

1. Effective leader, responsible for the performance of the Direct Sales Team in the Birmingham, AL and Jackson, MS markets.
2. Secured business by developing and presenting competitively positioned solutions, value propositions, and execution of cross-selling and up-sell opportunities.
3. Executed initiatives for new product launch and promotional programs, increasing Sprint's market leadership, branding, and presence.
4. Facilitated the development of individual Sales Representatives with weekly coaching on cold calling techniques, handling of objections, and strategies to reach decision-makers and secure appointments.
5. Collaborated with executives and managers in major national accounts to assess and analyze on-going needs, and identify areas of opportunity.
6. Accompanied Sales Representatives on appointments to assist with closing deals in large accounts.
7. Consistently exceeded sales targets for individuals and the team, managed the team sales funnel through forecasting and reporting.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Managed marketing, business development, internal technology, and sales activities.
2. Managed sales of financial products, new business, and client service while working with regulatory compliance, internal policies and procedures.
3. Developed complex financial projections and analyzed financial data for clients retirement goals.
4. Notable experience and expertise in the simultaneous management of up to 1200 clients from high net worth individuals to first time investors, approximately $200 million under company management.
5. Prepared,proposed, and sold multi million dollar 401k plans to business owners, with success.
6. Constructed financial reports, Forefield Retirement Analysis Projections, Net Worth Calculations, Allocation Master Reports, Morningstar Snapshots, and Monte Carlo.
7. Maintain detailed appointment records using laptop computer and communicate information to home office nightly.
8. Analyze weekly sales reports from home office to manage territory and schedule appointments efficiently.

Experience

7-10 Years

Level

Management

Education

International Business

Description :

1. Maintain and maximize existing cliental potential and provide additional opportunities to further enhance business relationships.
2. Work closely with local San Diego Tourism Authority representative as well as local third party planners and Wyndham National Sales Representatives to develop future business and to further support existing clients.
3. Conferred with customers and hotel department heads to plan function details such as space requirements, time schedule, food service, and decorations.
4. Continue to establish and maintain relationships with clients.
5. Work with Director of Sales to establish sales goals as well as the marketing plan.
6. Instituted budgets and forecasts with Director of Sales.
7. Conduct an average of 6 property tours and client entertainment per week, 300+ prospecting calls per week and bi-monthly sales blitzes.
8. Achieved 102% - 138% of individual booking goals Contacted representatives of federal & state government and union groups to solicit business for the hotel.

Experience

7-10 Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Managed the budgeting process, forecasting process, strategic planning process, standard management reporting and consolidated financial reporting.
2. Trained and developed a team of 30 employees; provided coaching and feedback to ensure corporate objectives were met.
3. Established overall departmental priorities and ensured that all deadlines are adhered to.
4. Supervised finance staff including monitoring performance issues and conducting reviews; Responsible for hiring, terminating, compensation, and performance evaluation.
5. Reviewed and approved balance sheet account analyses, statement of cash flows and supporting schedules.
6. Handled special projects and prepared presentations for senior management.
7. Lead the development of tools and processes that allow collaboration and input between departments in the creation and management of business plans and associated forecasts.
8. Conducted mandatory weekly one-on-one's and weekly sales team meetings and field visits with sales representatives.

Experience

7-10 Years

Level

Management

Education

Sales Management

Description :

1. Managed the budgeting process, forecasting process, strategic planning process, standard management reporting and consolidated financial reporting.
2. Trained and developed a team of employees; provided coaching and feedback to ensure corporate objectives were met.
3. Established overall departmental priorities and ensured that all deadlines are adhered to.
4. Supervised finance staff including monitoring performance issues and conducting reviews; Responsible for hiring, terminating, compensation, and performance evaluation.
5. Reviewed and approved balance sheet account analyses, statement of cash flows and supporting schedules.
6. Handled special projects and prepared presentations for senior management.
7. Lead the development of tools and processes that allow collaboration and input between departments in the creation and management of business plans and associated forecasts.
8. Conducted mandatory weekly one-on-one's and weekly sales team meetings and field visits with sales representatives.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Directed recruitment, training and development initiatives to maximize productivity revenue through the development of sales teams.
2. Successfully reduced staff turnover and increased employee retention by creating a positive work environment reducing employee turnover to less than 10% in a 10 year period.
3. Administered daily operations to ensure policies and programs were adhered to by the sales staff.
4. Cultivated strong relationships as head customer service representative to drive business development.
5. Presented and sold products according to customers' individual needs, providing competitive offers according to recent market trends.
6. Helped to develop business plans that were implemented throughout the New York area.
7. Managed and directed the planogram maintenance and reset processes to keep the store up to date with the changes in the product line and special promotions.

Experience

10+ Years

Level

Senior

Education

B.B.A. In Psychology