Senior Technical Support Engineer Resume Samples

Senior Technical Support Engineers are responsible for providing advanced technical support to the organization. The job description for this role is to handle multiple issues at the same time and as well execute various day-to-day responsibilities such as – researching to find out the exact issue, tracking computer system issues, talking to the client personally to rectify the problems, resolving all escalated issues, and providing appropriate feedback to customers. Mentoring and training junior staff, monitoring processing requests, developing resolution plans for technical issues and ensuring that all issues are properly logged are few other tasks mentioned on the Senior Technical Support Engineer Resume.

The necessary requirements for this role include – proven work experience, proficiency in Windows/Mac/ Linux environment; good understanding of computer systems, ability to diagnose technical issues, and advanced knowledgeable troubleshooting skills. A Bachelor’s degree in relevant field with work experience is the minimum expectation for this post.

Senior Technical Support Engineer Resume example

Senior Technical Support Engineer Resume

Summary : Energetic and self motivated individual who enjoys inspiring and motivating team members, managing multiple priorities, and performing under pressure in a fast-paced rapidly changing environment.

Skills : SQL, Oracle, Networking, Web Services.

Description :

    1. Delivered front-line on-site and field support to all levels of corporate staff across multiple locations.
    2. Guided and coached team of top-flight IT support technicians in addressing and resolving challenging technical issues.
    3. Negotiated with and coordinated activities of vendors in resolving hardware and software issues.
    4. Formulated, analyzed and delivered reports on support metrics to senior management.
    5. Consistently met or exceeded service levels, leading to significant increases in customer satisfaction and retention.
    6. Formulated business strategies and coordinated operations for a commercial landscaping company with annual revenue.
    7. Director of Operations Developed negotiated and administered contracts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Business


Senior Technical Support Engineer III Resume

Summary : Skills related to customer support through research & development and quality assurance. Continued to develop adaptable skills in the effort to offer professional support designed to streamline color management.

Skills : Technical Skills, Java.

Description :

    1. Assist in the integration of upgraded software and hardware from previous versions of software / operating systems.
    2. Configuration and troubleshooting analysis in response to customer production requirements.
    3. Develop and maintain a detailed technical knowledge base for all EFI Fiery Proofing and Inkjet Production Solution applications.
    4. Lead point of contact for Jetrion, Tetra Pak, TMS and Epson support processes, escalations and technical support communication.
    5. Log detailed reports documenting customer reported issues, action plans and resolutions.
    6. Test, organize and report the progress of on-going customer issues using EFI software products in a production environment.
    7. Quality Assurance testing of newly developed EFI workflow solution software.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Law Enforcement


Senior Technical Support Engineer/Representative Resume

Summary : Experience in contributing to service delivery, operations and having deep technical knowledge in breadth of core Microsoft products like - Exchange Server (Consultation, Implementation, and Administration), Microsoft Outlook.

Skills : MS Office Suite, Remedy, Clarify, Oracle.

Description :

    1. SQL server and application server architect for multi-national Technical Support Engineering Team Manage, deploy.
    2. Develop departmental reports for troubleshooting and data analysis using SSRS.
    3. Perform and conduct complex custom analytics as needed by internal and external clients.
    4. Provide ongoing performance tuning, troubleshooting, system monitoring and administration of the technical support SQL servers and databases.
    5. Design and develop tools to process large data sets and data mining methodologies.
    6. Data collection and analysis of multiple databases from internal and external sources.
    7. Create and maintain documentation for database configuration and support.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Senior Technical Support Engineer/Representative Resume

Summary : To leverage 2 years in customer support experience, project management skills, and problem solving to instill a growth mindset that scales team efforts and leads to an evolving product to meet customer needs.

Skills : Xen Desktop, Xen App, Provision Service, Store Front.

Description :

    1. Provided technical support to high enterprise Citrix customers on XenDesktop, XenApp, XenServer, Edgesight.
    2. Provisioning Service resulted in average annual revenue for Citrix Support.
    3. Diagnosed problems related to the Citrix solutions within the Windows Operating System.
    4. Provided training to the technical support team on XenDesktop and Edgesight.
    5. Created and managed an Edgesight SME team to collaborate and discuss top problems.
    6. Mentored engineers on how to handle support cases and difficult customers.
    7. Created test environments with Citrix solutions to integrate and validate the integrity of third-party software solutions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Applied Science

Senior Technical Support Engineer/Co-ordinator Resume

Summary : Project Coordinator and Planning and Design Engineer with more than 15 years of demonstrated experience formulating and performing migration plans for older and outdated equipment to move on to newer platforms.

Skills : Technical Skills, Java Script.

Description :

    1. Provided phone support to customers for various Tellabs products, specializing in the Tellabs 5500 product lineup.
    2. Engaged customers on support tickets and maintained communications until issues were reconciled, including escalated issues.
    3. Ability to communicate while actively updating ticketing system in real time.
    4. Selected by management to assist in validating and improving new features of the internal customer ticketing system.
    5. Identified as a subject matter expert (SME) for creating, developing and presenting internal training courses to other technical support technicians.
    6. Advised multiple groups on enhancement of processes used by technical support.
    7. Selected as acting manager responsible for supervision of the technical support team.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Technology

Senior Technical Support Engineer II Resume

Headline : Extroverted and skilled Certified Geographic Information Systems Professional (GISP) with over 16 years of extensive geospatial experience with subject matter expertise in real estate, telecommunications.

Skills : Java Script, MS-Excel.

Description :

    1. Primavera Global Business Unit team member - technical interface to customers and partners.
    2. Resolving post-sales non-technical customer inquiries via phone and electronic means for Cloud and On-premise customers.
    3. Deliver post-sales support and solutions to the customer base while serving as an advocate for customer needs.
    4. Facilitating customer relationships for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
    5. Providing advice and assistance to internal employees on diverse customer situations and escalated issues.
    6. Research and develop solutions to customer issues, and possess in-depth knowledge of several products and/or platforms.
    7. Troubleshooting typically involves post-sales support and some degree of network design.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Senior Technical Support Engineer/Executive Resume

Headline : Professional Summary Hardware/Software, Data Security Analyst, Technical Support, Cloud Printing, and Active Directory skills. Professional IT experience Recognized as having very strong customer relation skills.

Skills : Technical Skills, MS-Office.

Description :

    1. Organize, test, and report the progress of on-going customer issues using EFI products in a production environment.
    2. Provide both end-user and OEM technical expertise for the various components of EFI products and services.
    3. Answer support calls, e-mails, and technical forum postings for EFI software products.
    4. Maintain a working knowledge of industry-standard software, hardware systems, and relevant diagnostics.
    5. Log detailed reports documenting customer issues, product issues and other related situations, as well as handle other administrative responsibilities.
    6. Experience with using and troubleshooting LDAP, Active Directory, FTP, Twain, and Windows IIS.
    7. Superior communication and listening skills to resolve customer issues and concerns.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Operations

Senior Technical Support Engineer I Resume

Objective : Motivated, accomplished and hard-working Technical Writer seeking to contribute to and grow with a dynamic, progressive and innovative organization.

Skills : C++, Java, MS-Office.

Description :

    1. Provided 2nd level support for Storage and Clustering products via incoming calls and emails.
    2. Provided workarounds and supplied patches to resolved technical problems.
    3. Addressed all customer questions and concerns in an effective and efficient manner.
    4. Assisted customers with configuring, upgrades and installation of the Storage and Clustering products.
    5. Maintained and supported the customer base in a large-scale heterogeneous UNIX environment.
    6. Recreated Storage and Clustering product issues to determine the solution for customers.
    7. Reviewed documentation for technical content, accuracy, grammar, and ease of use.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Senior Technical Support Engineer II Resume

Headline : Versatile manager with experience in production management, materials management, new plant startups and new product launches. Knowledge of lean manufacturing concepts and principles with the ability to coach.

Skills : MS-Excel, Java, C++.

Description :

    1. Worked with GA Manufacturing Engineers to set up production operations in Trim at Lansing Delta Township.
    2. Participated in pre-production builds at PPO. Participated in tool and equipment buy offs at OEM's.
    3. Supported production operations in Trim from start-up through launch and steady-state.
    4. Shift operation required rotating with counterparts as needed to support all 3 shifts.
    5. The successful installation of 5 glass cells was ahead of schedule and under budget.
    6. Process and glass cells were the first pieces of equipment in the plant that was released to production.
    7. Represent customers by filing software bug reports and feature enhancements on their behalf.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
M.B.A

Senior Technical Support Engineer/Technician Resume

Summary : To obtain a technical support position which will allow to pursue passion for computer, network and telecommunication systems support, administration, maintenance and design while enhancing extensive technical knowledge.

Skills : Technical Skills, Java Script.

Description :

    1. IT support personnel for four manufacturing facilities in the Southeastern United States.
    2. Provided support and management for approximately 250 workstations, 50 plus servers, and several specialty systems.
    3. Setup and maintained several systems vital to the manufacturing processes in a 24/7 environment.
    4. Responsible for the support of Radio Frequency and other wireless systems.
    5. Performed server backups and print server support for four locations.
    6. Planning and implementation of several large projects. Instructed clients in troubleshoot mobile devices.
    7. Ensure Enterprise products are of the highest quality by contributing feedback and working with internal teams.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
English

Senior Technical Support Engineer/Analyst Resume

Summary : An adaptable and hard working engineering professional with many years of experience in electronics manufacturing, project management, and process improvement.

Skills : Technical Skills, People soft Skills.

Description :

    1. Remedied complicated customer escalations. Executed customer-centric and tailored support solutions.
    2. Developed and trained clearer procedures for appliance returns and warranty coverage.
    3. Experienced threat protection specialist - Provided award-winning technical support to an international customer base.
    4. Collaborated with other departments to improve the customer's experience.
    5. Discovered and documented new and ongoing product support issues.
    6. The familiarity of computer security best practices and procedures.
    7. Supplied live and written technical support to customers and field engineers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Design & Production

Senior Technical Support Engineer Resume

Headline : Currently available for a rewarding position in support of Engineering, Manufacturing and/or Research and Development (R&D) Environment, as a Test Engineer. Highly knowledgeable, strong self-starter, who works well with little or no supervision.

Skills : MS-Office, Java, C++.

Description :

    1. Supervised other engineers during the performance of EMI/EMC testing on customer hardware when required.
    2. Responsible for project and staff from beginning to end of testing. Kept track of employee time and costs during testing.
    3. Six Sigma Certified for process improvement to satisfy customer test requirements.
    4. Interfaced with engineering disciplines, operations personnel, customer representative, technicians, and other internal/external organizations.
    5. Supported hardware testing in the many Environmental Chambers located within the lab.
    6. Operated TILE and HP automated testing software.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate