Helpdesk Technician Resume Samples

The Helpdesk Technician takes charge of providing technical assistance and support to clients related to computer systems, hardware and software issues. The job description entails responding to queries, running tests to diagnose problems, isolating problems and implementing appropriate solutions. Additional tasks mentioned on the Helpdesk Technician Resume include – monitoring and responding effectively and quickly to requests received; providing technical assistance and support for incoming concerns, maintaining the daily performance of computer systems, training end-users and new employees, resolving technical problems with LAN and WAN; and collecting feedback from customers.

All job applicants are expected to have excellent problem solving, communication and interpersonal skills, along with customer service attitude and lots of patience, and the ability to work as a team. In addition, these technicians should have a deep understanding of technology including various software, hardware, and networking systems. Employer’s requirement includes a bachelor’s degree in IT, Computer Science or relevant fields.

Helpdesk Technician Resume example

Helpdesk Technician Resume

Headline : To obtain a career position within an organization where professional experience and abilities would be beneficial to the growth of the organization. Over 20 years of technical and customer service abilities from previous assignments.

Skills : Help Desk.

Description :

    1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    2. Respond to queries either in person or over the phone and respond to email messages for customers seeking help.
    3. Follow up with customers to ensure issue has been resolved and gain feedback from customers about computer usage.
    4. Ask questions to determine nature of problem and walk customer through problem-solving process.
    5. Contact hardware and software vendors when necessary.
    6. Maintain daily performance of computer systems.
    7. Install, modify, and repair computer hardware and software.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Science


Sr. Helpdesk Technician Resume

Summary : Seeking a challenging position where can utilize education and professional work skills. Possesses great written, verbal communication, customer service and strong work ethics.

Skills : MS Office, Word, Excel, Powerpoint.

Description :

    1. Familiar with HP service Center and Remedy ticket service.
    2. Verified employees, unlocked and reset network passwords.
    3. Knowledge of checking OU and AD groups status.
    4. Provided Remote Assistance to update business related software when needed.
    5. Diagnosed printer issues, performed troubleshooting techniques with employees, added printers to desktops and laptops when needed.
    6. Diagnosed mainframe cashiering and printer issues using share point information to resolve issues.
    7. Diagnosed MS Outlook 2010 issues, performed troubleshooting techniques with employees, informed how to create Personal folders.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certification


Jr. Helpdesk Technician Resume

Summary : Challenging work environments and exceed expectations at meeting goals. Remarkably quick learner and take every job seriously. Very professional and exceptionally good at speaking over the phone and face to face with customers.

Skills : Vista, XP Network routers, switches, and PATA, SSD Active Directory hubs PC/Laptop maintenance.

Description :

    1. Experience in controlling call while troubleshooting computer hardware, software, or network.
    2. Provided exceptional customer service on phone, or emails for over 9,000 users nationwide.
    3. Worked closely with other departments for escalation of issues.
    4. Reset email, or service center passwords for users computers & verified users email mb that have been currently used or assisted with upgrade of service request.
    5. Corrected user profiles in company public website.
    6. Assisted with setup of email forwards to android or iphones.
    7. Responsible for keeping all databases secure, updated and tracked.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
IT

Lead Helpdesk Technician Resume

Headline : To obtain a position that would challenge skills as a seasoned IT manager and customer service skills as an Owner/Operator of a charter boat tour company. IT experience includes operating, programming and managing a worldwide computer operation for a financial service corporation.

Skills : Java, Windows Server 2003, Windows Server 2008, Windows Server 2012R2, Windows 7, Windows 8, Windows 10, Linux, C#, VPN, DNS, DHCP.

Description :

    1. Managed more than 50 calls daily pertaining to viruses, spyware and other computer malfunctions.
    2. Generated service calls for replacement of computer equipment parts.
    3. Amplified sales by recommending best services to customers.
    4. Documented incoming calls into internal logging ticketing system.
    5. Researched customer's tough computer problems as top level tech.
    6. Educated customers on best computer practices Collaborated with management and cultivated employees, customers on new technology.
    7. Composed troubleshooting technical documentations for use by customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Masters Of Science

Helpdesk Technician III Resume

Objective : Results oriented IT professional with expertise in helpdesk, desktop support environment and software packaging with deployment. Exceptional technical skills from working in various job settings from banking pharmaceutical manufacturing, power and natural fuels, and consulting firms.

Skills : Microsoft Office, VCP or VMWare, Networking, Java, Windows Deployment Services or WDS, Communications, Linux, Hardware.

Description :

    1. Department of Health and Human Services and Montgomery College Answered customer calls, emails, and voice mail.
    2. Logged tickets for customer issues when the problem could not be resolved during the initial call.
    3. Escalate and route tickets to technicians using a multi-tiered Helpdesk system.
    4. Utilized remote management software to resolve issues.
    5. Performed account and password administration using Active Directory.
    6. Asked to and was granted the ability to work on the Desktop support team.
    7. Imaged and set up computer systems and installed required software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
IT

Helpdesk Technician II Resume

Headline : Results-Oriented, and highly dedicated. Received multiple awards and promotions for dedication and service. Experience managing more than 20 people at once, training them on networks, computer repair, and troubleshooting, as well as managing their time and producing working schedules.

Skills : Computer Repair, Computer Hardware, Network Administration, Network Security, Network Management, Teaching, Management, Web Design.

Description :

    1. Develop and interpret organizational goals, policies, and procedures.
    2. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
    3. Provide users with technical support for computer problems.
    4. Recruit, hire, train and supervise staff, or participate in staffing decisions.
    5. Evaluate data processing proposals to assess project feasibility and requirements.
    6. Help programmers and systems analysts test and debug new programs.
    7. Train new employees on equipment, standards, and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts

Helpdesk Technician I Resume

Headline : Result Oriented IT Professional with proven experience in hands-on skills, technical support, higher level of customer service, ability to troubleshoot top level problems with PC and Laptop. Analyze technical problem, emerge with immediate resolution, and to properly generate a progress report.

Skills : Quality Assurance, Customer Service, Attention To Detail, Reports.

Description :

    1. Monitored all customer remote, core devices and teleport equipment alarms utilizing the Aprisma.
    2. Created and processed incident management tickets.
    3. Monitored and processed all incoming customer and internal emails.
    4. Answered incoming calls routed through the NOC and interfaced with customers daily.
    5. Performed basic VSAT and network troubleshooting.
    6. Created voicemail accounts upon customer request utilizing the Cisco Call Manager.
    7. Gathered the appropriate information used to coordinate and process dispatches for the field service teams.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Helpdesk Technician/Analyst Resume

Headline : To achieve a career with an established yet visionary company that will benefit from growing knowledge, skills, and diverse experience.

Skills : Editing, Film Production, Digital Art, Traditional Art, Customer Service, Photography.

Description :

    1. Received calls from internal customers with system problems.
    2. Answered incoming calls to reset user passwords.
    3. Assisted with day-to-day operation of hardware and software.
    4. Provided technical support to network internal customers by resolving trouble tickets and other related problems.
    5. Used Active Directory to help maintain user accounts and Remote Assistance in Windows XP to help troubleshoot and resolve end user issues.
    6. Supported Novell, Unix, Mainframe 3270, Windows 2000 and Windows XP.
    7. Supports remote users using VPN and Citrix.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Computer

Helpdesk Technician/Specialist Resume

Headline : To gain experience in the workforce so that can advance education and build a foundation of skills and abilities in business, customer service, marketing and information technology.

Skills : Terminate RJ-11 and RJ-45 Familiarity with multiple-line phones 10+ yrs. computer experience.

Description :

    1. Troubleshoot hardware, software, network and mainframe related issues.
    2. Testing of networks and bridges for functionality.
    3. Assist with defining and documenting knowledge base articles.
    4. Strong technical and customer service skills.
    5. History of proven high-quality metrics and excellent attendance.
    6. Understanding and experience with Microsoft operating systems.
    7. Experience of maintaining Windows Active Directory.
    8. Provide technical support and ensure proper maintenance of workstations, printers, and peripherals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

IT Helpdesk Technician Resume

Headline : Result Oriented IT Professional with proven experience in hands-on skills, technical support, higher level of customer service, ability to troubleshoot top level problems with PC and Laptop. Analyze technical problem, emerge with immediate resolution, and to properly generate a progress report.

Skills : Troubleshooting, Exchange Server, Team Building, Maintenance.

Description :

    1. Provided Desk side and Over the phone support based on user location.
    2. Managed Incidents with Service Now ticketing system.
    3. Provide application support for accounting & audit.
    4. Worked with Active Directory to create user accounts, change passwords, and gave permissions to different organizational units.
    5. Provide technical support for jabber 10.6 and Cisco 8841 desk phones.
    6. Assisted in developing and maintaining group policies.
    7. Prepared standard statistical reports and custom reports.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Systems

Helpdesk Technician Resume

Summary : Highly skilled in problem identification and implementation of effective solutions. Repairing and upgrading pc, printers, wireless modem. Proven leadership in fast-paced environments. Ability to communicate with clients in a professional manner, troubleshoot client's Technical issues and deliver a high level support experience.

Skills : Microsoft Office.

Description :

    1. Responded to requests for technical assistance in person, via phone and electronically.
    2. Diagnosed and resolved technical hardware and software issues.
    3. Researched questions utilizing available information resources.
    4. Followed standard help desk procedures and standards.
    5. Logged all help desk interactions through a ticketing system.
    6. Identified and escalated situations requiring urgent attention.
    7. Stayed current with system information, changes and updates.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Systems