Service Desk Analysts are Information technology professionals who are responsible for providing technical support to the user. They respond to incoming requests and provide IT support, solving network issues, and hardware and software problems. They are also responsible for conducting technical maintenance and software installations and updates.
Dear Hiring Manager,
As a motivated, self-driven, dedicated, and enthusiastic professional, I strongly want to join as a Service Desk Analyst in a company like yours wherein my dedication will significantly contribute to the growth and advancement of your mission.
My immense background in the field complemented by my passion for customer support will bring about a positive impact on your organization as your new Service Desk Analyst.
During my tenure previously at ****, I gained a unique combination of abilities that will suit me to take up the next step in my profession. Throughout my professional history, I have consistently offered both my service and technical support to the in-house staff as well as external clients. That said, I had been performing duties, like training recruits as well as troubleshooting any relevant technical issues.
Consider the following highlights from my qualifications:
- Formulated close to 100 knowledge base solutions. These encompass operating procedures for customer-specific troubleshooting as well.
- Accomplished 70% call resolution every month and achieved a 97% client satisfaction rate on my abilities in troubleshooting.
- Trained 40 new hirelings on client service duties, like responding to assistance request calls, etc.
- Delivered technical support via phone as well as online for first-call resolution of 60 reported assistance requests each week.
These qualifications, supplemented with my experience and educational credentials, put me in a place wherein I trust that I can surpass the expectations that you are looking for from your new Service Desk Analyst.
I look forward to an opportunity to learn more about *** and to discuss how I can contribute my assets at your place.
Thank you for taking the time to review my credentials.
Sincerely,
[Your Name]
Tips
Guidelines for writing a service desk analyst cover letter –
- Whenever there is an opening for the Service Desk Analysts post, a cover letter should be attached along with your resume, as interviewers expect this document for quick reference.
- This letter should prove that you are a suitable candidate to be called for the main interview
The letter should be impressive and contain only valid and vital information about your skills, and accomplishments in brief.
- Computer and technical skills should be mentioned in the letter as well.
- Mention the kind of work you did previously in the same or similar role.
- Be sure to thank the reader for going through your letter, and don’t forget to state that you are eagerly awaiting their response or feedback at the earliest.
For Resume help, refer to our extensive Service Desk Analyst Resume Samples!
