A Voice Network Engineer is hired to manage and maintain VoIP networks by being a part of a large telecommunications and network team. Apart from handling daily operations, unified voice, data, and video services, these engineers accomplish the following tasks mentioned on the Voice Network Engineer Resume – meeting with IT managers to determine the company’s networking needs, analyzing existing VoIP networks and computer systems, developing architecture plans for voice and data services, installing network hardware modules including IP and PBX communication servers, troubleshooting VoIP network issues, adding network users and managing company permissions, and training staff on network and system protocols.
The most sought-after skills for the post include the following – solid knowledge of VoIP systems and IP protocols, knowledge of hardware systems including servers, memory modules, processors, and peripherals; detailed knowledge of network security systems and software, good project management skills, and familiarity with WAN and LAN systems. Most employers require a college degree in Information Technology or a related field.
Summary : As a Voice Network Engineer, Experienced with the configuration of MetaSwitch, Lucent 5ESS, Nortel DMS10/100, and other core network elements, and also Experienced supporting mission-critical network services and time sensitive projects.
Provided highly skilled technical consulting at the expert level.
Worked independently, designing, troubleshoots, and monitoring telecommunications and packet network infrastructure.
Monitored and maintained compliance with regulations for networks and serves as subject matter expert.
Led multi-million-dollar capital projects, either independently or as the technical peer of the assigned Project Manager.
Resolved the most complex network problems.
Represented BHE GT&S with vendors to identify and purchase hardware and software.
Oversaw and approved contractor work performed on fiber and microwave systems. Works with multiple business units on multi-project assignments. Mentors and advises less experienced Network Analysts.
Experience
7-10 Years
Level
Management
Education
AOS In Computer Technology
Voice Network Engineer Resume
Summary : Solutions-focused Voice Network Engineer specializing in Information Technology, Network Engineering, Instructional Management, and Training / Development within high-profile public- and private-sector organizations, eager to offer 20+ years' experience. Top-performer who can translate complex technology processes and concepts into easy-to-understand formats.
Skills : SQL, Database, Cisco Networking, PC Technician, Running Cable.
Description :
Resolved issues of voice communications that involve multiple jurisdictions.
Issued could involve major state systems and have a high impact in terms of the number of people impacted or the potential for lost revenue.
Established response protocols for level 1 and 2 support and trains Operations Section staff in voice related customer assistance Evaluates the voice capacity stance of state local and wide area networks that are managed for multiple jurisdictions and organizations by the SDC.
Recommended changes to network devices and PBXs to improve the voice performance for SDC managed networks.
Acted independently to diagnose customer problems with voice equipment such as Cisco Unified Communications and Call Manager.
Planned and scheduled the installation of prototype voice capabilities Install voice software that is new to the state in an environment where the coordination and implementation is complex.
Worked on implementing innovative voice technology to the state, building plans for installations that affect multiple agencies and that may involve multiple vendors.
Experience
10+ Years
Level
Senior
Education
B.A. In Education
Voice Network Engineer Resume
Headline : Highly competent, hardworking, and technically inclined professional, offering more than 14 years of experience in overall facets of electronics, telecommunications, and information technologies. Armed with comprehensive knowledge of electrical technical engineering concepts and theory related to electrical testing and applications; combined with in-depth familiarity with operational principles for meters, scopes, probes, and other frequently employed devices for electrical data acquisition.
Skills : Avaya, NICE, ININ, Asterisk VoIP.
Description :
Facilitated resolution of voice network issues encountered in a variety of state systems with as many as 1000 end users.
Independently diagnosed customer problems with voice equipment that included Cisco Unified Communications and Call Manager.
Laid the groundwork for continuous improvement in customer service and satisfaction.
Established response protocols for level 1 and 2 support.
Trained operations staff in customer assistance.
Recommended changes to network devices and PBXs to improve the voice performance for SDC managed networks.
Planned, scheduled, and installed new voice software.
Experience
5-7 Years
Level
Executive
Education
B.A. In Education
Voice Network Engineer Resume
Headline : As a Voice Network Engineer responsible for Conducting research on emerging products, services, and standards in support of Network Services and its product development efforts, and also Managing relationships with a mixture of external vendors and 3rd party providers.
Skills : Cisco Networking, PC Technician, Running Cable, SQL, Database.
Description :
Required an understanding and work experience of Unified Communications infrastructure, hardware, and software, including experience, skill, and knowledge of Cisco Call Manager software, infrastructure configuration, and all subcomponents of a collaboration solution.
Performed operational support and maintenance of internal systems.
Led or contributed to group projects.
Partnered with other teams to deliver on voice requirements.
Developed, documented, and maintained Standards within the collaboration space.
Required excellent problem-solving and analytic skills to effectively address the needs of customers, including user experience.
Handled problem escalations and customer notifications, as well as seeing issues through to full resolution.
Experience
5-7 Years
Level
Junior
Education
BA
Voice Network Engineer Resume
Headline : As a Voice Network Engineer, responsible for maintaining technical competence by attending data seminars, training classes, and reading publications and journals as appropriate, communicating effectively both verbally and in writing with all levels of management and administrators.
Skills : Administrative Skills, Networking.
Description :
Supported 900 sites with Avaya Communications Manager, CMS, LSP, and ESS sites, Modular Messaging, Session Manager, System Manager, SAL Gateway, Avaya Media Servers, Avaya IP Office, Definity G3, Partner ACS, Meridian, Octel, Nortel, Partner, Norstar, merlin Magix.
Performed installations, updates, and maintenance of new and existing telecommunication systems and networks ensuring appropriate interfaces.
Troubleshoot, identified, repaired, and replaced faulty communication system components.
Participated in developing voice network communication policies and procedures to maintain the integrity of network operations and interfaces.
Troubleshoot communication system applications and software; identity and correct malfunctions and other operational problems.
Assisted in designing telecommunication networks and systems, data communications, and database management and interfaces.
Coordinated terminal orders and cable installations and network system planning, upgrading, monitoring, testing, and services to meet customer requirements.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Voice Network Engineer Resume
Headline : To obtain a position that enables me to use my technical expertise in electronic communications, information system, network operations, or project management most recent experience as Senior Network Engineer with APPS at MacDill AFB, Florida, provided engineering and technical support to the DISA CENTCOM TNC, Tier 1 (Deployed and Fixed Station) related to voice switch/data networks.
Skills : VoIP, Routing, And Switching.
Description :
Provided engineering and technical support to Tier-1, DISN Voice, services for the TNC, DISA Field Command, with a primary focus on Central Command Tier 1, voice requirements.
Reviewed and assisted CENTCOM J6 and other CENTCOM agency engineering plans, requirements documents, and facilitated services providing technical advice, best engineering solutions for Red Switch, DSN, and VoIP/VOIP.
Provided voice engineering support for US CENTCOM J6, DISA Field Command TNC for Central Command area of responsibility (AOR).
Provided support on the quick response for contingencies and operations on systems related to tier 1 voice networks reviewing and ensuring requirements meet the DISA engineering standards and services are provided to the warfighter in the most expedient manner.
Oversaw the engineering plans drawings provided by the components are adequate ensuring interoperability and technical capabilities.
Provided technical support to the components within Central Region and the TNC on Tier-1 voice commercial voice switching systems DSN; and review and resolve tier 1 routing issues.
Resolved other tier 1 network problems with DRSN, VoSIP, VoIP and other voice and wide area network (WAN) transmission related to the voice network.
Experience
5-7 Years
Level
Executive
Education
MS
Voice Network Engineer Resume
Objective : Voice Network Engineer with about 4 years of experience in the design, integration, and support of large enterprise networks, medium networks, and small business networks.
Skills : Planning Skills, Developing Skills.
Description :
Managed IP Phones.
Followed up on requirements of new equipment, circuits, licenses with different Vendors and Carriers.
Escalated point for Telecom issues and request Verint Call Recording, New Agents, Troubleshooting Interactive Intelligence PBX, Troubleshooting, new agents, Line Groups, workgroups.
Provided expert advice regarding tier 1 network traffic analysis on bandwidth requirements identify engineering deficiencies, and provided recommendations and best solutions in network changes.
Monitored voice network interface and traffic statuses to provide early detection and isolation of issues.
Executed checks to ensure proper operation and security.
Responsible for supporting various CUCM IP-Phones such as the 79xx, 69xx, 89xx, and 99xx series phones.
Experience
2-5 Years
Level
Junior
Education
Bachelors
Voice Network Engineer Resume
Summary : To obtain a professional and challenging Telecommunications position in which I can utilize my technical, supervisory, and project management skills to enhance a company's productivity, customer service, and efficiency while continuing to grow through new challenges and opportunities. A professional, motivated, hardworking personality will aid the company in finding viable solutions, providing timely service, and promoting teamwork.
Skills : Team Work, Monitoring Skills.
Description :
Administered 2 Nortel CS1000 PBX's, Nortel Call Pilot Voicemail System, Unified Messaging, and Nortel Contact Center technology in multiple voice enterprise networks.
Ordered, reviewed, audited and approved all voice/data circuits such as DS1, DS3, DSL, copper trunks, POTS lines, 200M circuit, and PRI's for the enterprise network.
Negotiated, conducted, and managed needs assessment with Telco vendor to determine the best and most cost-effective solution for business needs.
Administered all wireless devices including Verizon cellular phones.
Supported audio-visual technology such as computer projection, patient television system and videoconferencing equipment.
Provided operational support of the Nurse Call systems including code blue and public address paging systems.
Maintained inventory and coordinated vendor contact for service and parts.
Experience
10+ Years
Level
Senior
Education
Bachelors
Voice Network Engineer Resume
Objective : Over 5+ years experience in VoIP system design, installation, configuration, troubleshooting, maintenance, and documentation; office automation/productivity applications specification, installation, operation, and maintenance
Skills : Networking, Maintenace Skills.
Description :
Designed IP Telephony solutions for 20,000 users using Cisco Call Manager and Unity.
Implemented Line Groups and Hunt Pilots to improve customer call routing.
Provisioned and tested PRI and SIP circuits and worked in conjunction with different service providers.
Setup Cisco Unified Presence server and integrated with Call Manager.
Installation and configuration of CUCM, CUC, CME, CUE, and UCCX.
Configured and integrated Unity and Unity Connection.
Configured fully integrated Call Manager SME clusters via SIP trunks.
Experience
2-5 Years
Level
Junior
Education
BA
Voice Network Engineer Resume
Summary : As a Voice Network Engineer, responsible for working in a team, training technical employees on VoIP and the use of the system, and assisting Engineers in implementation and maintenance.
Skills : Planning Skills, Project Management.
Description :
Project managed both major and minor UCCX upgrades.
Installed, upgraded, and supported Cisco UC applications.
Disastered recovery planning of existing voice infrastructure.
Developed training materials for all contact center applications.
Provided specialized training sessions to both agents and supervisors.
Supported both reader board and desktop marquee applications.
Administrated and supported our NICE call recording application.
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