A Cancer Information Specialist enlightens cancer patients and their families on the process of cancer and the treatment related to it. The job description entails evaluating stated and implied needs to enhance the patient’s ability to increase patient self-efficacy and decision making. Areas of responsibilities are listed on the Cancer Information Specialist Resume as – serving as a member of a specialized team, handling high volume patient-related inbound calls, e-mails, and chats; identifying and evaluating constituent’s needs, providing accurate information, assessing the caller’s emotional status, promoting psycho-social support resources, and fulfilling diagnosing and treating material orders, and taking ownership of constituent inquiries.
Summary of skills that highlight a resume includes the following – a thorough knowledge of HIPAA, state and federal laws governing the release of health information, extensive knowledge of the electronic and paper medical record; experience with an electronic release of information request database, and extensive medical terminology knowledge. Eligible resumes denote a health information technology degree.
Headline : As a Cancer Information Specialist, responsible for Responding to cancer-related inquiries to the Cancer Learning Center by providing accurate, up-to-date cancer information and resources to the general public, cancer patients, family caregivers, and other health professionals through personal, phone, or written correspondence.
Skills : Government Contracting, Project Manager, Risk Management, Agile Management.
Description :
Handled high volume customer inbound calls, e-mails and chats to the National Cancer Information Center in a consistent and customer focused manner.
Identified and evaluated constituent's needs and provides accurate and thorough information exchange.
Assessed the caller's emotional status and promotes psycho-social support, as needed.
Provided current information and resources to health care professionals, students and members of community organizations.
Strived for first call resolution.
Supported and triaged suicide and abuse calls to appropriate authorities.
Triaged appropriate requests for patient service programs.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Cancer Information Specialist Resume
Headline : Researching and communicating specialist with over four years' experience providing quality customer service and consistently meeting regulatory and compliance requirements seeks a long term role in Fraud and Financial Crimes.
Skills : Customer Relationship Management, Rapport And Relationship.
Description :
Conducted needs assessments telephonically for patients and caregivers by asking probing, open-ended questions to elicit information to tailor meeting needs.
Provided tailored cancer information in a conversational manner specific to each constituent's expressed and implied needs.
Helped patients remove barriers to access care by connecting them to appropriate transportation, lodging, financial, advocacy, and support services.
Provided courteous, timely, and professional services to patients, caregivers, healthcare professionals and community supporters by utilizing positive rapport building and customer service skills.
Performed advanced research to provide information to patients and caregivers about nutrition, early detection, physical fitness, and cancer treatment options.
Guided constituents interested in quitting smoking through the smoking cessation program offered by the American Cancer Society.
Efficiently conducted immediate data entry per inbound call by using the Customer Relationship Management tool, Siebel to record constituents identifying and statistical information.
Experience
5-7 Years
Level
Executive
Education
MS
Cancer Information Specialist Resume
Objective : Cancer Information Specialist with 4 years of experience in Assisting in locating and reviewing materials for the library collection, and also Leading and participating in the creation of patient education programs, writing/editing educational content and other opportunities to empower the patient and their loved ones.
Skills : Case Management, Psychotherapy, Social Services, Training, Mental Health, Crisis Intervention, Presenting, Group Therapy.
Description :
Formulated verbal responses to cancer related inquiries through 1-800-4-CANCER.
Conducted an information needs assessment.
Tailored complex cancer information to user's needs.
Provided follow-up resources through various communications channels.
Sensitively discussed confidential subjects with cancer patients, health professionals and the general public.
Offered excellent customer service in a pleasant and professional manner.
Evaluated the timeliness of National Cancer Institute information and making recommendations for resource revisions.
Experience
2-5 Years
Level
Executive
Education
BS
Cancer Information Specialist Resume
Objective : As a Cancer Information Specialist, responsible for Participating in departmental meetings, trainings and other activities, Maintaining patient confidentiality and records, subject matter files and correspondence.
Retrieved inbound calls at high volume 24-hour call center from nationwide constituents educating them on cancer information and assistance programs.
Applied a sympathetic approach to answering callers' sometimes difficult and emotional questions related to a cancer diagnosis while providing detailed cancer information, contacts for local support groups, mailed out supportive brochures, booklets, and informative reading materials.
Processed donation requests and personalized sympathy cards to be mailed to recipients.
Proficient in Siebel Business Solutions, Microsoft Word, Excel, Access, Power Point, and Lotus Notes.
Answered inbound calls made to ACS by general public and medical professionals regarding cancer information and resources.
Provided medical information to individuals dealing with cancer diagnosis and their loved ones.
Delivered various behavioral and communication research projects when appropriate.
Experience
2-5 Years
Level
Junior
Education
Master's
Cancer Information Specialist Resume
Summary : An organized detail-oriented Cancer Information Specialist professional with more than thirty years of experience in the non-profit field. Good communication skills in English and Spanish. Able to work under pressure. A people-oriented person with a sense of a team who gets results.
Skills : Therapy, Master Level Social Worker.
Description :
Delivered resources to constituents in need of assistance ranging from financial aid, advocacy, lodging, transportation, and insurance to support, medical supplies and equipment, home care/hospice services and caregiver services.
Taken inbound calls assisting patients, caregivers, or simply other impacted by Cancer in addition to healthcare professionals such as oncology social workers and community organizers/volunteers.
Provided tailored solutions to each caller to identify their specific needs and identify questions they have regarding their diagnosis, treatment and address psychosocial issues commonly associated with cancer-related distress.
Moderated our online support network and provide technical troubleshooting via e-mail, facilitate staff continuing education groups and self-care groups, participate in tech quality testing groups before major updates are rolled out to hundreds of staff, and I am a member of multiple work groups designed to support staff in a changing work environment to equip them with the tools they need to grow with the organization.
Worked in the training department as a project assistant helping review, edit and even create modules to teach new staff.
Provided direct assistance to trainers, leadership and frontline staff throughout our entire training process serving as an instant source of feedback and guidance to ensure staff are able to follow the pace to bring projected schedule to reality.
Provided one on one feedback sessions with staff and facilitate group discussions and simulated calls to walk through scenarios and review cancer information.
Experience
7-10 Years
Level
Management
Education
Masters Of Business
Cancer Information Specialist Resume
Objective : Highly qualified Cancer Information Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, OTRS, Quickbooks, Outlook.
Description :
Provided customer service to constituents of the American Cancer Society.
Shared medical information about cancer, and provided referrals to treatment centers and support groups.
Assisted callers with smoking cessation.
Collected and processed donations.
Performed administrative duties such as answering the phones, data entry, copying, filing, faxing, and processing credit card transactions.
Assisted members with questions regarding cancer and smoking cessation.
Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.
Experience
2-5 Years
Level
Executive
Education
MS
Cancer Information Specialist Resume
Objective : Cancer Information Specialist with 4 years of experience in Working with clinic and hospital staff to coordinate and verify the course of patient care, and follow-up, Educating patients/families about treatment options including clinical trials and refers patients to appropriate agencies, organizations, and institutions.
Skills : Researching Skills, Coordinating Skills.
Description :
Answered inbound calls made to ACS by the general public and medical professionals regarding cancer information and resources.
Provided medical information to individuals dealing with cancer diagnosis and their loved ones.
Used Exceptional listening skills, empathetic and compassionate feedback, strong computer skills and the ability to research and provide accurate and up-to-date cancer information while on the phone with the caller.
Fixed billing and coded errors.
Sent extensive medical documentation and clinical to support complex radiation charges and treatments done over long periods of time for patients.
Obtained referral and authorizations for treatments done in the office, inpatient and outpatient facilities.
Played key role in implementing new processes for health insurance information team.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In Social Work
Cancer Information Specialist Resume
Summary : LMSW with over 8 years of experience in various Human Service Organizations. Knowledge of mental health including DSM V diagnosis, recovery models, and working with clients with severe and persistent mental illness. Experienced utilizing therapeutic techniques including DBT, ACT, CBT, and mindfulness-based modalities.
Skills : Customer Service, Interpersonal Skills.
Description :
Delivered accurate and tailored cancer information to cancer patients and their families.
Delivered information essential to helping cancer patients cope in their daily lives with the physical and mental impact of cancer treatment including information on side effects for radiation and chemotherapy.
Educated constituents on The American Cancer Society's Screening Guidelines for certain cancers.
Utilized client centered advocacy to provide referrals to local agencies for assistance with housing, counseling etc.
Assisted in coordinating services through the American Cancer Society such as transportation and peer support programs.
Articulated complex cancer information to the general public, including patients, family members, researchers, and medical professionals, in a caring, sensitive manner.
Cultivated excellent communication skills through various mediums, including telephone, email and instant messaging.
Experience
7-10 Years
Level
Management
Education
Master Of Accountancy In Accountancy
Cancer Information Specialist Resume
Objective : A great deal of experience in retail, customer service, and the food industry. I have completed my degree, which makes me extremely helpful in customer service because of the communication skills that I have acquired during my undergraduate career.
Skills : Sales Management, Sales, Training & Development, Presenttional Speaking.
Description :
Counselled cancer patients and caregivers by clarifying pathology reports, weighing treatment options, symptom management strategies, and pharmaceutical education.
Connected cancer patients and caregivers to financial, medical, and psycho-social resources through a hotline service.
Educated patients and families by connecting them to resources including peer-reviewed medical literature for patient education, services for transportation, emotional support, and financial assistance, among many others.
Sought to empower patients by removing their barriers to access, educate for informed decision-making, and offer support while fighting cancer.
Used Strong communication skills, managing personality differences, effective time management, ability to multitask, medical terminology usage, and medical history data entry.
Provided phone-based counseling with various populations for smoking cessation.
Used motivational interviewing techniques as well as counseling grounded in Cognitive Behavioral theory to drive behavior change.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In Social Work
Cancer Information Specialist Resume
Headline : Obtain a Cancer Information Specialist position with an established company in the health care field. 10+ years of customer service experience working directly and indirectly with nurses, doctors, and medical coders. Extensive knowledge of medical terminology. Proficient in typing. Experienced in excel, PowerPoint, and spreadsheet. Result-driven professional.
Skills : Microsoft, Excel, Spreadsheet, Powerpoint, Word.
Description :
Adhered to all American Cancer Society privacy and confidentiality requirements.
Escalated complex issues to the appropriate knowledgeable resources.
Fulfilled material orders Collect all data points required by organizational processes and policies.
Worked to attain operational metrics while ensuring high-quality call taking.
Worked with clinic and hospital staff to coordinate and verify the course of patient care, and follow-up.
Educated patients/families about treatment options including clinical trials and refers patients to appropriate agencies, organizations, and institutions.
Verified translation of written educational materials.
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